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Manage the Learning Strategy Review performance and skill matrix for all trainers, ensuring sufficient learning resources to support onboarding, ongoing learnings and new campaign launchesSupport the development of all E-learning content with measures of success aligning to the standard industry practice like ADDIE or the Kirkpatrick modelDefining processes and revisit the operating model for all levels within the L&D team. Adopt the model to meet specific client expectationsConduct weekly audits to control or mitigate risks during onboarding and the performance management cyclesAttend weekly planning meeting to align L&D resources to business prioritiesContinuously review L&D procedures and processes with the intention to streamline or close identified gaps between Recruitment, Learning and On Job Training.Review and Re-ignite the onboarding, upskilling and performance management learning journeys Learning Curriculum Management Introduce effective learning methodologies and efficacies for LMS developmentMeasure the effectiveness of all learning interventions through feedback and operational performance reportsContinuously evaluate the effectiveness and adoption of learning interventions and implement necessary amendments and changes Job Description Learning and Development ManagerEnsure that detailed skills gap audits are carried out daily, accurately analyzing information to suggest suitable, practical learning solutions to close gaps identifiedConstantly creating new and improved learning and coaching methods for implementation within the L&D structure People Management Design the personal al growth development strategy for direct reports and learners. Conduct weekly discussions to review team and learner performance.Create a solid transitioning model for new onboards from E-learning, Practical Training to the On-job Training phaseBuild and maintain strong L&D partnering relationships with all external clientsWork with the Sales Operations, QA, Marketing, other support functions and stakeholders to develop relevant learning interventions once specific behaviours of learning needs are identified Management Reporting Review all MI reports, analyse and share insights that continuously drives and meets business outcomes and objectivesManage and maintain all housekeeping requirements i.e. learning areas, equipment and assetsCreate management reports of all activities and monitor, measure, manage ROIOutputManagement and auditing of learning interventions and learning recordsEmployee Skills, Knowledge and Experience Requirements ODETDP Qualification and Professional Training related qualifications essential Sound knowledge of Telesales in both the Financial and Telecommunications sector will be an advantageA sound understanding of the Contact center operations, policies and proceduresExperience https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyMjU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183639&xid=1109_72257

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Are you interested in leading a team to achieve success? Do you enjoy building solid internal and external relationships resulting in growth? Join us in shaping a more just world. About Us LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities. About the Role You are responsible for providing leadership to a team of sales professionals toward meeting company objectives. You will motivate the team to achieve customer satisfaction, and the financial growth of your regional business. Responsibilities · Meeting or exceeding monthly, quarterly, and annual sales goals and expense control objectives · Determining the regional strategic plan with accurate sales forecasts to ensure success internally and externally · Understanding each accounts goals in the assigned region to help provide solutions that complement their goals · Identifying competitor threats and develop effective countermeasures · Collaborating with Segment, Marketing, and Product teams to optimize utilization of resources · Developing business relationships and key support providers within the LexisNexis organization to align objectives · Ensuring our sales professionals skill-set aligns with the demands of the marketplace and company sales objectives · Attracting, recruiting, and retaining top talent to build a high-performance sales team · Utilizing and reinforcing all required sales processes, tools, and systems Requirements · Have a Bachelor’s degree or equivalent experience · Demonstrate successful sales experience in a complex solution or B2B environment · Have proven experience in sales leadership and management experience · Demonstrate solid leadership and team building skills · Be able to work in a team environment and across the organization to achieve common goals · Have knowledge of computer hardware and software including Salesforce.com, Windows XP, Excel, Outlook, PowerPoint, Word, and Tableau · Display solid time management, organizational, and forecasting skills · Have impressive verbal and written communication skills as well as presentation skills · Display solid negotiation skills and the ability to network effectively both internally and externally · Demonstrate excellent business and financial acumen. Work in a way that works for you. We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees. Working with Us LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMjAxXzI2MzUwNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1698358&xid=2201_263505

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Our client is looking for a Tech/ Trainer to join their team.Duties and Responsibilities:Conduct on site client training in the areas of Personal Hygiene and Handwashing as and when required and as per SLA for Retail & Food Service CustomersConduct Product Training in the usage of application, dilutions and safety precautions as and when required and as per SLAConduct back up site inspections for Telesales functionBuilding a harmonious and service orientated relationship with clientsIdentify and resolve customer training queries and concerns within 24 hours response timeReport weekly activities on weekly call reports in line with training plannerReporting on activities, submission of daily, weekly and monthly reports, as required for sector(s)Weekly submission of customer documentation and training records to sector administratorEnsure customer OPS manuals are kept up to date with all completed trainingManage fuel expenses and planning tripsEquipment installationsMaintenance and repairs to equipmentTroubleshooting, dosing units and dispensing system.Ensure preventative maintenance, by servicing, testing and troubleshooting on various equipment.Responsible for cleaning and restoration of equipment that was returned from lost accountsPrepare, Maintain and repair Equipment that is stock and at Depot StoreroomsRecord keeping and feedback on all call outs and assigned tasksReporting of any infield issues experienceMaintain toolbox inventory and keep toolbox and neat and tidy condition, submit monthly toolbox inventory sheetWeekly washing and cleaning of vehicleMonthly vehicle inspection sheet, to be signed off and submitted to the Depot SupervisorManage fuel expenses and planning tripsMaintaining vehicle maintenance, licensing and adherence to Road traffic legislationPersonal growth and development by continuous self- analysis and attending enrichment programs (Time Management, Communication skills, presentation skills, technical skills, product knowledge, market research and knowledge of competitors etc.)Implementation and adherence to company policies and proceduresReporting on activities, submission of daily, weekly and monthly reports.Submission of customer documentation and reports as requiredUpdating customer informationCompletion of EOL on installationKey Skills Enthusiastic and Self-drivenAbility to plan manage time effectively and efficientlyCommunication (Listening, oral, oral presentation, written)Work Standards (Setting high goals or standards of performance for self and organization)Tolerance for Stress (perform under pressure)Energy (maintain a high activity level)Technical Trouble ShootingAdministrative Orientation (personal satisfaction from administrative performance and responsibilitiesIntegrity (maintaining social, ethical and organizational norms in job https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY4NjIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1169856&xid=1109_68623

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"telesales jobs" in Durban

telesales jobs in Durban (22 results)

Results for telesales jobs in All Categories in Durban