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1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202432
2d
1
SavedSave
Sales Executive – Pretoria
Logistics
National and ever growing market leader in logistics is seeking to employ an external sales rep for their Pretoria Branch
Key performance areas
• Main focus will be new business development and Cold calling, retain and
grow existing business.
• Achieve Sales Targets.
• Structured weekly call planner and call reporting detailing progress with
new business development.
• Retain and grow new and existing customer base in assigned markets.
• Research and pursue new business opportunities.
• Conduct market research and formulate plans to expedite sales.
• Prompt response to all customer enquiries.
• Prepare and present proposals.
• Assist in resolving day-to-day customer queries.
• Positively contribute to customer administration systems.
• Adhere to all Company policies, procedures and business ethics codes.
• Quoting on existing and New business.
• Customer Visits on a monthly basis.
• Submitting Sales Reports.
• Attend monthly Sales meetings.
• Maintain good working relationship with customers and staff.
• Monitor competitor activity.
• Must be a Team Player.
Nature of position
• Sales/Customer Service
Qualifications required
• Matric
• Sales/ Marketing or other relevant degree, diploma, or certificate essential
Skills and experience required
• 3-5 years strong sales and account management experience (preferably in
a service industry), including on the road sales and cold calling, with
proven track record.
• Valid Code 8 driver’s license.
• A high level of computer literacy, particularly in MS Excel.
• SAP Experience advantageous.
• Understanding of general business concepts.
• Experience in all aspects of customer relationship management.
• Strong understanding of customer and market dynamics and
requirements.
• A confident self-starter with the ability to nurture existing and new
customer relationships.
• Excellent verbal and written communication and interpersonal skills.
• Must be able to speak and understand English and Afrikaans proficiently.
• Professional in all aspects.
• Good negotiating skills.
• Positive attitude.
• Ability to work under pressure.
On Offer, a basic salary, company car, fuel card, 50% medical aid, 50% pension, Commission
As per our client’s operational requirements, a clear credit and criminal history apply
Email cv to marlene@servicesolutions.co.zaSalary: RBasic + BenefitsConsultant Name: Marlene Smith
2d
1
The purpose of the Detailing Representative is to provide detailed scientific information about the products and therapies to appropriate (Client Base) experts by delivering key clinical messages so that brands are the ones they most prescribe and recommendTo follow the detail plan to all relevant clientsTo grow and develop regions allocated to them and to achieve the set Script targets for the area Regions: Pretoria North & West, Country trips Polokwane, Thabazimbi, Ellisras, TzaneenProduct Portfolio: Pharmaceutical product experience with scheduled medicines is essential (not OTC medicines experience) Anti-Vertigo, CNS, CVS, Anti-Infective, Diabetic, UrologyDuties & Responsibilities include:(But are not limited to)Achieve and exceed set Script generation targets based on EI & RI and market share objectivesTo effectively manage the regional territory by means of planning, territory analysis, customer targeting and call coverage of identified customer baseProvide ongoing customer supportEffective territory expense management and controlTo drive and generate scripts on the product basket within the private sector doctors in theEffective implementation of sales and marketing strategiesTo add value to an entrepreneurial climateTracking & improve market share of the brands promotedTo ensure the implementation of the plan for all relevant brands by effective detailing resulting in conversions and generation of scripts for company brands from the Healthcare Professionals(HCPs), by creating brand awareness with all brands in the portfolio under different therapiesManage and maintain relationships with senior Healthcare Professionals/Key opinion leaders and implementation of agreed advertising and promotion activities and appropriate management issues by ensuring that activities bring the maximum value for the brandsTo ensure the roll out of new Marketing plans and techniques with HCPs advertising campaigns to support the achievement of revenue sales targets and contribute to the growth of within South African businessTo support and ensure that advertising and promotion expenditure is in line with the budgetDetailers to ensure they have the appropriate skills to interact with all relevant stakeholdersTo achieve the expected call rate by meeting the required number of customers per dayAccess relevant market information/competitor activities and products as and when required through daily/weekly/monthly or adhoc reports whenever requiredResponsible for prioritizing areas and working with a plan.Travel in terms of meeting customers (country trips based on customer database)Flexibility and willingness to work overtime as and when required, e.g. Customer meetings/conferences etc.Key Performance Areas: General – Daily: Candidate must be able to effectively communicate technical knowledge of the company’s product range in order to influence the habits of the targeted healthcare professionals in the assigned territoryBe capable of engaging in a detailing sessio
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5MzQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1127020&xid=1266_39345
2y
1
SavedSave
The Sales Consultant is responsible for selling memberships and marketing of products, facilities and services to the general public by achieving a specific monthly new member sales target as well as supporting general member satisfaction and retention.Key Results Areas include: • Doing outreach events and promotions• Finding prospects and making appointments• Presenting our services and offerings• Reaching daily, weekly and monthly targets• Basic sales related administration• Deliver superior member service• Member retention Experience & Competencies: • Grade 12 or equivalent• Min 2 year’s sales experience (previous experience in Health & Fitness or Hospitality industry preferred)• Great communication skills• Willingness to work retail hours• Reliable transport and own cellphone essential• Computer literacy We invite you to send your Cv directly to the Sales Manager on membership.heuweloord@planetfitness.co.za ** Note that if you have not heard from Planet Fitness within 14 days, your application has been unsuccessful
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQxMDg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1147664&xid=1266_41085
2y
1
The purpose of the Detailing Representative is to provide detailed scientific information about the products and therapies to appropriate (Client Base) experts by delivering key clinical messages so that brands are the ones they most prescribe and recommendTo follow the detail plan to all relevant clientsTo grow and develop regions allocated to them and to achieve the set Script targets for the area Regions: Pretoria North & West, Country trips Polokwane, Thabazimbi, Ellisras, TzaneenProduct Portfolio: Pharmaceutical product experience with scheduled medicines is essential (not OTC medicines experience) Anti-Vertigo, CNS, CVS, Anti-Infective, Diabetic, UrologyDuties & Responsibilities include:(But are not limited to)Achieve and exceed set Script generation targets based on EI & RI and market share objectivesTo effectively manage the regional territory by means of planning, territory analysis, customer targeting and call coverage of identified customer baseProvide ongoing customer supportEffective territory expense management and controlTo drive and generate scripts on the product basket within the private sector doctors in theEffective implementation of sales and marketing strategiesTo add value to an entrepreneurial climateTracking & improve market share of the brands promotedTo ensure the implementation of the plan for all relevant brands by effective detailing resulting in conversions and generation of scripts for company brands from the Healthcare Professionals(HCPs), by creating brand awareness with all brands in the portfolio under different therapiesManage and maintain relationships with senior Healthcare Professionals/Key opinion leaders and implementation of agreed advertising and promotion activities and appropriate management issues by ensuring that activities bring the maximum value for the brandsTo ensure the roll out of new Marketing plans and techniques with HCPs advertising campaigns to support the achievement of revenue sales targets and contribute to the growth of within South African businessTo support and ensure that advertising and promotion expenditure is in line with the budgetDetailers to ensure they have the appropriate skills to interact with all relevant stakeholdersTo achieve the expected call rate by meeting the required number of customers per dayAccess relevant market information/competitor activities and products as and when required through daily/weekly/monthly or adhoc reports whenever requiredResponsible for prioritizing areas and working with a plan.Travel in terms of meeting customers (country trips based on customer database)Flexibility and willingness to work overtime as and when required, e.g. Customer meetings/conferences etc.Key Performance Areas: General – Daily: Candidate must be able to effectively communicate technical knowledge of the company’s product range in order to influence the habits of the targeted healthcare professionals in the assigned territoryBe capable of engaging in a detailing sessio
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5MzQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1127020&xid=1266_39345
2y
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