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1
We are looking for a Project Manager to manage and coordinate the execution of a portfolio of projects, through the leadership of cross-functional teams and project managers in order to deliver large scale business solutions within the required parameters in terms of scope, cost and quality.
Responsibilities will include:
planning and managing implementation execution of the programme.The programme will encompass an implementation, Pricing and Billing off the shelf SaaS solution that will be integrated into the bank’s various platforms.The solution will cover two streams namely CIB TPS and BCC.The Programme Manager will be expected to integrate delivery across the two streams.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTgzOTM3ODAwP3NvdXJjZT1ndW10cmVl&jid=1449002&xid=1983937800
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Obtain documentation and engage with colleagues in the business to understand the business unit, itsprocesses and its applications.? Use techniques such as brainstorming, document analysis, focus groups, requirements workshops andprototyping to elicit complete and accurate business requirements.? Document the detail and concerns obtained from stakeholders during the requirements gatheringprocess and ensure a shared understanding and agreement to the solution requirements and prioritiesof requirements.? Validate documented requirements to ensure they match stakeholders understanding and obtain formalapproval of the solution scope and the requirements to be implemented.? Review current state processes and identify problem areas, control weaknesses and gaps.? Be proactive and identify areas of improvement or opportunities in existing business processes andapplications.? Use engagement techniques to unpack and document business rules that govern processes.? Evaluate proposed requirements and solutions against business objectives in the area and highlightconcerns to the business owner of the planned change.? Trace requirements through the lifecycle of development and implementation and support ongoingefforts to check that the requirements are in line with business objectives.? Participate in the change management activities once the defined solutions are at implementationstage.
Work with business owners to develop business solutions? Evaluate and develop solution options for the business to select from, subsequent to analysing anddeveloping the requirements.? Research best practice options within and outside the Bank to take into consideration when debatingand selecting desired business solutions.? Conduct research, including facilitating workshops, to detail business process flows.? Define the business information model including data definitions, if required by the solution.? Perform gap analysis against existing processes to understand the impacts of proposed changes.Ensure that business owners are clear on the change impacts.
Degree or Diploma in Business Administration,Commerce or Computer ScienceYesRecognized Business Analyst Certification
Certified Business Analyst Professional (CBAP) orCertification of Competency in Business Analysis(CCBA)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDI3MDIzMzEzP3NvdXJjZT1ndW10cmVl&jid=1194959&xid=3427023313
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2h
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IT Project Manager (Banking)
To apply project management skills, tools and techniques to successfully deliver projects within approved parameters in terms of scope, cost and quality - Reports To Programme Manager or Portfolio Manager
6-12 Month Contract (Market Related Salary)Domestic/local travel may be requiredRest of Africa Travel may be required
The ideal candidate should have:
3-year degree in Commerce or Information Technology, Certified Associate Project Manager (CAPM) or Certified in Prince2 Foundation Certificate in Microsoft Project
Support the process of initiating projects and perform project planning
Ensure valid approved business cases obtained before commencement of new project work.Review authorisation of project dimensions (scope, cost) prior to commencing.Participate in constituting project board and identifying correct project stakeholders.Engage with key stakeholders ensuring involvement in the project at correct levels.Identify and manage project risks and issues, throughout the project life cycle.Raise key risks and issues at board level.Build and manage project plans and schedules.Project plans to cover various management plans covering scope, time, cost and quality management plans.Conduct estimations for project activities as it relates to their duration and resources required to perform the work. Conduct research into and make use of the appropriate existing intellectual property as relevant to the assigned project tasks.Ensure that existing information, processes and tools are maximised before recommending new approaches.Build relationships with key project participants include business owners, process owners and technology colleagues
Drive the execution of project activities
Track and manage requirements during the project execution and incorporate changes into the requirements through the established change management process.Work with Business Analysts assigned to the project to ensure that detailed requirements are adequately documented, agreed and formally approved.Provide leadership to the project team ensuring that team members are motivated to deliver.Support the execution of all project activities and resolve or mitigate risks or issues that could impact the committed delivery of the project.Ensure that unresolved risks and issues are escalated to the project board with an indication of the impact to the project. Include proposed solutions to respond to the risks or issues.Ensure that allocated resources ar...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzc5MDEzMjYxP3NvdXJjZT1ndW10cmVl&jid=1194674&xid=1379013261
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To manage and deliver medium to large projects from commencement to completion within the scope, budget and time agreed in line with the business strategy. The Agile Project Manager will play an active role in providing mentorship and coaching on agile best practices on teams. The Project Manager will also ensure the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team.
Requirements:
SAFe certification and experience.Project Management certification.AGILE Project Management experience.Scrum Master certification.Jira, Confluence and Microsoft Project skills.Worked in Financial Services.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTk5ODAzMzUyP3NvdXJjZT1ndW10cmVl&jid=1725820&xid=2999803352
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Job Description: We are seeking a highly skilled Project Manager with 5-7 years of experience in the banking industry to join our team on a 12-month contract basis. The ideal candidate will have experience working in an African country within a group setting and possess a strong background in managing projects across the full project lifecycle. In addition, knowledge of global markets, Corporate and Investment Banking (CIB), and Private and Personal Banking (PPB) is essential for success in this role.
Responsibilities:
Project Initiation:
Define project scope, objectives, and deliverables in collaboration with stakeholders.Develop a comprehensive project plan, including timelines, resources, and budgets.Identify key project risks and develop mitigation strategies.
Project Execution:
Lead and coordinate cross-functional project teams.Monitor project progress and ensure adherence to timelines and budgets.Implement project management best practices and methodologies.Manage project resources effectively to optimize productivity.
Stakeholder Management:
Communicate project status, updates, and issues to all relevant stakeholders.Build and maintain strong relationships with internal and external partners.Address stakeholder concerns and ensure alignment with project goals.
Risk Management:
Proactively identify project risks and issues.Develop and execute risk mitigation plans.Ensure compliance with regulatory requirements and industry standards.
Global Market Knowledge:
Stay informed about global economic trends, financial markets, and industry developments.Use market insights to inform project strategies and decision-making.
CIB and PPB Experience:
Apply a deep understanding of Corporate and Investment Banking (CIB) and Private and Personal Banking (PPB) concepts and practices.Tailor project approaches to meet the specific needs of these banking segments.
Reporting and Documentation:
Prepare and deliver regular project status reports.Maintain accurate project documentation, including project plans, budgets, and risk registers.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTg2NDQ3NjU2P3NvdXJjZT1ndW10cmVl&jid=1729663&xid=4186447656
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2h
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Learning Facilitator - Limpopo
Reputable Life Insurance company recruiting a Learning Facilitator for their Talent Development department in Limpopo.
Kindly be advised that the minimum requirements for this position are not Negotiable.
Salary Market RelatedLocation Limpopo
Duties and responsibilities:
Support region in terms of learning needs
Plan and update regional training schedules according to region’s needs and budget.Perform regional needs analysis to identify performance gaps and proposed appropriate solutions.Coach sales on identified performance gaps as per request from regional manager.Calculate return on learning investments on request.
Implement learning intervention.
Prepare for event as per lesson plan and learning content.Facilitate learning interventions according to lesson plan and TCF principles.Report errors on learning material to moderator to correct.
Assess learners.
Prepare learners for assessments.Invigilate and mark assessments.Provide support to learners “not yet competent”.Provide assessment feedback to learners.Report on errors on assessment to moderator to correct.
Manage learning processes.
Complete and record attendance registerComplete and record learner resultsComplete and record facilitator report
Design learning material
Collate relevant course content.Develop learning material as per set requirements.Submit learning material to line manager for moderation and approval.
TCF
Treat learners fairly when facilitating learning.Treat learners fairly when they are assessed.
FORMAL EDUCATION
Occupational Directed Education Training and Development Practitioner Qualification (ETDP) or equivalentRelevant qualification i.e. Diploma/Degree in HR or Training and development
TECHNICAL/LEGAL CERTIFICATION: NOT NEGOTIABLE!
Assessor scope with INSETA will be an advantage – this means the job incumbent must have industry experience and a relevant qualification e.g., Wealth Management NQF 5Certified Financial Planner as an added advantage.Valid driver’s license
EXPERIENCE: NOT NEGOTIABLE!
2 years training and development2 years in the insurance industry1 year facilitation
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Software Developer:
Conduct research; and design, implement and maintain the design of Shout-It-Now’s software applications/programs. The Software Developer analyses the client systems’ capabilities and requirements to meet and improve operational business requirements.
Duties and Key Responsibilities:
Research and design software applications/programsTest and review software applications/programsConduct peer reviews of software developed by team members.Implement and maintain features/applicationsCreate documentation - technical and user guidesMonitor, troubleshoot and improve existing softwareProvide IT support assistance with issues escalated to the software team.Collaborate with user-interface developers, DevOps Engineers and Information Security to produce complete software applications.Collaborate with the process owners/relevant departments to understand the full scope of their requirements and develop the technical specifications.Lead and collaborate with cross-functional teams to resolve complex software development problems.Document all third-party tools and frameworks used by utilising the requirements provided.Keep track of changes to third-party service providers.Protect third parties’ and employees’ personal information and strictly adhere to the Protection of Personal Information Act (POPIA) and all applicable legislation.Perform any other duties as may be reasonably required by the Project Manager.
Skills and Experience (Minimum Requirement Essential):
Bachelor of Science in Computer Science or relevant IT-related qualification.At least 5 years’ experience in a software development role of which 3 years must be in developing web applications.At least 2 years’ experience in cloud services.
Technical Requirements;
C# .NetSQL Databases (querying and performance optimisation):
SQL server reporting services (or similar platform)Understanding of distributed databases is a bonus.
Web application development:
HTML, JQuery, BootstrapMobile app development is a bonus
Visual Studio and Azure DevOps (Git repositories):
Understanding of the AWS environment would be a bonus
API development would be a bonus:
Ability to integrate 3rd party services is a requirement.
Hold a valid South African identity document or work permit.Driver’s license and own transport is advantageous.Good interpersonal and communication skills.Great problem-solving skills.Ability to plan and organise.Analyt...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDEzNzI2NDA1P3NvdXJjZT1ndW10cmVl&jid=1307024&xid=3413726405
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Power Tech Resource – 6 Month Contract
The ideal candidate will be providing input to deal team members and credit managers working on annual reviews and new transactions focusing mainly but not limited on technical (including technology risk, generation assumptions, etc.), construction and operations (with information sourced from site visits, client meetings, available technical reports, desktop research, etc.). Thus, flagging key concerns and risks and if mitigated / alternate considerations.
Review ongoing construction (monthly) and operations period reports (quarterly), as well as attendance of technical performance update calls, site visits, etc. and providing feedback on the portfolio and any key issues or concerns.Review of technical and macro-economic inputs into cashflow models and assisting with defining sensitivities to be considered.Input into annual/quarterly PRMC sector appetite reviews/updates, assisting with responsibilities linked to sector appetite and key risk considerations from a technology perspective.Involvement in scoping external LTA mandates and review of their reports with regular engagement and discussion with LTAs.Conducting teach-insReviewing draft NBAC and credit papers.Working more closely with the AR deal teams and credit managers in origination of annual reviews and new transactions, including reviewing the final NBAC and credit papers before submission.Keeping track of and reporting on the portfolio impact of key events relating to the sector globally (including regulatory changes, ESG issues, etc.) as well as linkages or implications of these on other sectors.Provide technical input and support to the coverage sector and E&I product teams through evaluating new projects and funding requests.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTk5ODAyNTI4P3NvdXJjZT1ndW10cmVl&jid=1188017&xid=3599802528
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Are you a skilled Agile Project Manager looking for a new challenge? Are you passionate about guiding teams to success and delivering projects on time and within budget? If so, we want to hear from you!
About Us:
Our client, a top Bank in the country is looking for a dynamic and forward-thinking organization committed to excellence in project management. We are seeking an experienced Agile Project Manager to lead medium to large projects, ensuring they align with our business strategy and are delivered successfully.
Key Responsibilities:
Project Leadership: Manage and deliver medium to large projects from inception to completion, adhering to scope, budget, and timelines.Agile Mentorship: Actively provide mentorship and coaching on agile best practices to project teams, fostering a culture of agility and continuous improvement.Task Alignment: Collaborate closely with the product manager to translate epics, stories, and sprint items into actionable tasks for the delivery team.Resource Management: Ensure that the team is working on the right tasks at the right time, optimizing efficiency and productivity.Certifications: Maintain and utilize SAFe, Project Management, and Scrum Master certifications effectively.Tools Proficiency: Utilize tools such as Jira, Confluence, and Microsoft Project to streamline project management processes.
Qualifications:
SAFe Certification: Essential for this role.Project Management Certification: Essential, with a proven track record of successful project delivery.Agile Project Management Experience: Essential, with a strong understanding of agile methodologies.Scrum Master Certification: Essential, with experience in guiding teams through the Scrum framework.Tool Proficiency: Proficiency in Jira, Confluence, and Microsoft Project is crucial for effective project management.Financial Services Experience: Preferred, as experience in this industry will be advantageous.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjQzNzY1NTM/c291cmNlPWd1bXRyZWU=&jid=1725823&xid=424376553
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Job Purpose: As the Director of Digital Commercialization, you will be responsible for shaping the direction and market positioning of our digital commercialization efforts. Your role involves effectively translating key commercial objectives into a comprehensive annual strategic marketing plan. You will identify the most suitable media channels to deliver marketing campaigns for Digital Commercialization efficiently and effectively. In addition, you will oversee campaign implementation, collaborating with relevant marketing Centers of Excellence (COEs) and agile squads.
Key Responsibilities:
Analyzing competitor behavior, identifying market trends, and increasing market share.Evaluating existing marketing strategies to identify new opportunities.Developing commercial strategies for various channels and campaigns.Collaborating with management, marketing, sales, and production teams to drive offline and online efficiencies to boost market share.Establishing targeted internal and industry partnership networks.Monitoring key marketing metrics and developing commercial models.Incorporating user-experience feedback in product updates and innovation.Staying abreast of emerging solutions and technological advancements to incorporate into new products.Evaluating data, contact trends, and customer behavior across all contact channels to provide clear insights and recommendations for further commercial opportunities.Working with Analysts to understand operational process drivers behind campaigns and customer journeys and aligning them for optimal outcomes.Scoping, designing, and baselining proposed recommendations for marketing efforts.Managing and overseeing the baselining of commercial objectives, sales effectiveness, and retention efforts.Developing and implementing integrated marketing strategies to ensure Digital Commercialization competes effectively in the markets and grows its market share.Identifying and testing new ideas to explore new marketing opportunities for growth.Collaborating with the COE to generate actionable insights that drive the marketing strategy.Developing, managing, and tracking the budget to achieve marketing and business objectives.Contributing to the overall business unit performance by working as part of the Digital Commercialization Division.Ensuring that risk, governance, and compliance constructs are addressed.
People Specification:
Essential Qualifications - NQF Level:
Advanced Diplomas/National 1st Degrees
Preferred Qualification:
BCom (Management Sciences) or post-graduate degree/diploma in Business Management
Essential Certifications:
Marke...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjExNzAwNTA5P3NvdXJjZT1ndW10cmVl&jid=1748743&xid=4211700509
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Job Purpose To assume accountability for the direction and market position for Digital Commercialisation. Effectively take the key commercial objectives of Digital Commercialisation and translate them into an annual strategic marketing plan. To identify the appropriate media channels to deliver marketing campaigns for Digital Commercialisation in an effective and efficient manner. Oversee the implementation of campaigns, working with the appropriate marketing COEs / agile squads.
Job Description • Analysing competitor behaviour, identifying market trends, and increasing our market share.• Analysing marketing strategies to identify new opportunities.• Developing commercial strategies for channels and campaigns.• Liaising with management, marketing, sales, and production teams to drive efficiencies offline and online efforts to grow market share.• Establishing targeted internal and industry partnership networks.• Monitoring key marketing metrics and developing commercial models.• Integrating user-experience feedback in product updates and innovation.• Incorporating emerging solutions and technological advancements in new products.• Evaluating data, contact trends and key customer behaviour across all contact channels to provide clear insight and recommendations for further commercial opportunities.• Work with Analyst to understand operational process drivers behind campaigns and customer journeys and align these for best possible outcome.• Scope, design and baseline proposed recommendations for marketing efforts.• Managing and overseeing the baselining of commercial objectives, effectiveness of sales and retention efforts.• Develop and implement integrated marketing strategies that enable Digital Commercialisation to compete in the markets and grow market share.• Identify and test new ideas to explore new marketing opportunities for growth.• Working with the COE to generate actionable insights that will drive the marketing strategy.• Develop, manage, and track the budget to achieve marketing and business objectives.• Contribute to the overall business unit performance by working as part of the Digital Commercialisation Divco.• Ensure the constructs of risk, governance and compliance are addressed.
Essential Qualifications - NQF Level • Advanced Diplomas/National 1st DegreesPreferred Qualification • BCom (Management Sciences) or post graduate degree / diploma in Business Management
Essential Certifications • Marketing related certificate(s)
Minimum Experience Level • 3 - 6 years
Management experience as part of the above years • 1 - 2 yearsType of experience • Experience in de...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDcyMzI1MjkzP3NvdXJjZT1ndW10cmVl&jid=1749284&xid=3072325293
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Business Development Managers
Our Telecoms company is urgently looking to fill x6 Business Development Manager positions in the Port Elizabeth area.
This is a sales position in our fibre to the business (FTTB) division and the ideal candidate/s should be a hunter with telecommunications and sales experience.Your CV must indicate what area you have worked in – we require experience in the technology background – specifically telecoms infrastructure or software – technical or marketing. We require candidates with this kind of background please.
Responsible for and not limited to:
Achieving sales Pipeline build Cold Calling, Prospecting and Networking to attend new business customer meetings per weekBe fully trained and knowledgeable in the telecoms product stackFollow Our Telecoms Academy or external courses as directed / required by the business on a regular basisSolution selling of key products to new customersProspecting and presentations to potential customersAbility to scope customized solutions to suit customer needsManaging the customer journey (customer relationship management)Sales & campaign planningManagement reporting – Accurate and efficient management of sales statistics and reports i.e.Weekly Pipeline reporting, forecasting, precinct or sales areas statistics …..Develops a business plan and sales strategy for the market that ensures attainment of yourpersonal and company sales goalsInitiate and coordinates development of action plans to penetrate new markets and PrecinctsEfficient management of workflow procedures within areas of operational responsibility
At least you must have:
2-year ICT industry experience3 years junior management experience3 years successful Corporate Direct Sales experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODU3MzYyMDcwP3NvdXJjZT1ndW10cmVl&jid=1244253&xid=1857362070
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Strategic objective: grow business, reach client satisfaction and achieve valuable ROI.
This role is responsible for managing digital and/ or online projects from concept to completion within budget and resource allocation.
Projects will include Website productions, online tools, web applications and digital campaigns.
The successful candidate will be capable of interfacing with professionals at the highest organizational levels within the client base.
Daily tasks involve planning, tracking, reviewing, managing and measuring results using the factory project management software(s).
This position reports to the operations manager.
Responsibilities:
Ensuring that projects are produced in a correct, cost effective and timely manner
Ensuring that projects are in alignment with specifications and quality requirements
Scope project requirements and prepare budget
Develop detailed project plans and monitor progress
Develop support documentation including risk logs and requirement specifications
Communicate with the team and ensure members are on board with delegated tasks
Seek opportunities for improvement and suggest new projects
Highlight potential risks or malfunctions and act proactively to resolve issues
Planning digital campaigns from the initial stages through to final delivery
Keeping KPIs and project milestones
Forming strong relationships with clients
Updating key stakeholders on project status
Overseeing the project’s financial budget, notifying stakeholders of key cost implications, changes to budget, spending and cost changes
Working as part of a team to win new business and develop current client relationships as part of the business pipeline
Requirements:
Can identify the core of client brief and provide direction to development across senior production team members
Working knowledge of budgets, forecasting and metrics
Minimum of 5 years experience in Digital Production management
Delivering the numbers (chasing the coin)
Assign & schedule project tasks
Prepare & monitor project schedules & budgets
Contribute to client proposals & quotes
Assess and evaluate project success
Proven work experience as a digital project manager
Hands on experience with project management software
Understanding of SEO and Google Analytics
Solid technical background with an ability to address accessibility and compatibility issues
Excellent organization and time management skills
Communication and team management skills
BSc in Computer Science, Digital Marketing or relevant field
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NDQ0OTk4NDU/c291cmNlPWd1bXRyZWU=&jid=377176&xid=844499845
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Scope of position
Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.
Key responsibilities
To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh...
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Purpose of the Job
To design, quote for and book journeys to Southern Africa for travelers via overseas agents.
Scope
To exceed customer expectations and meet deadlines, and to retain relationships and achieve set sales targets.
PRINCIPLE ACCOUNTABILITIES & RESPONSIBILITIES
Quoting and Reservations
Assess client needs in terms of special interests, special needs, and affordability/budgetAcknowledge receipt of written requests received from agentsRespond to written requests and provide written confirmationsMaking sure all client files are filed according to the company’s standards and up to date
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2h
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To manage and coordinate the execution of a portfolio of projects, through the leadership of cross-functional teams and project managers in order to deliver large scale business solutions within the required parameters in terms of scope, cost and quality.
Educational requirements:
Undergraduate: Business Commerce Degree
Postgraduate Degree: Project Management
Work experience:
Significant experience in leading a team of project managers in order to drive the delivery of large scale change programmes in order to enable the execution of strategic business solutions.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NTczOTcwNzc/c291cmNlPWd1bXRyZWU=&jid=1704895&xid=957397077
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2h
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I m looking an Operation Manager to manage Operations in a Call centre environment
Basic Function
Performance Parameters
· Employee Satisfaction, people development and morale. ( 25%)
· Attrition within target levels. (25%)
· Improvement in quality and productivity. (20%)
· Process performance – as per KPIs over the month. (20%)
· Customer Satisfaction. (10%)
Essential Functions
· Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
· Documented monthly performance review of Agents and Assistant Managers and Lead Assistant Managers.
· Executive quarterly and annual appraisals of Agents and Assistant Managers and Lead Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AMs
· Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
· Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
· Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
· Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
· Ensure compliance with internal policies and procedures, external regulations and information security standards.
Competencies & Skills
Strong people management and leadership skills.Capability to conduct an appraisal discussion and assess different levels of performance and potential.Capability to communicate with large teams.Process Excellence Methodology.Appreciation of the domain needs of the process and its key drivers.Reasonable level of business perspective regarding the internal functioning of BPO.Good networking capability and Client facing skills.
Values & Behaviour
· Customer Service orientation.
· Quality Orientation.
· People oriented.
Competency Factors
1 Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence.
2 Initiative, Judgment, Drive and Innovation: The abil...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTM2NDE3NzU0P3NvdXJjZT1ndW10cmVl&jid=1490674&xid=3936417754
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1
Qualifications required:
Degree or diploma in Engineering / Natural Sciences / Microbiology or equivalent.
Necessary Experience and Industry Accreditation/Knowledge
At least 5 years’ experience in pharmaceutical/ biotech manufacturing industry.At least 1 to 2 years’ experience at junior to Senior Management level.Experience in quality management systems within a cGMP facility.
Key Duties and Responsibilities
Management and mentorship of Senior Validation Scientists, Validation Scientists and Validation Interns.Ensuring that Validation requirements are achieved at the required quality and regulatory levels (Company, SAHPRA, WHO, pharmacopoeia) and within the agreed timeframes.Conduct section planning and execute activities within own scope of accountability.Ensure adequate capacity planning and performance delivery in line with strategic, tactical and operational plans.Role profiling, goal setting and performance management of Validation staff within the section.Review and/or update high level validation and qualification guidance documents, such as VMP, VPs, SOPs.Attend and participate on technical and projects strategic meetings/discussions involving internal and external stakeholders.Assist in execution of routine qualification activities i.e. Equipment / Utility / Facility, Systems, CSV and Data Integrity.Review and approves protocols and reports for all process validation activities based on company standards/guidelines, procedures, andIndustry current practices.Reporting on key operations, critical numbers and key performance indicators that impacts the section’s short, medium- and long-term objectives.Conduct effective and comprehensive costing, budgeting and expense management for own section, taking all overlapping site activities into consideration.Lead own section’s transition into commercial operations and mind-set as well as managing efficiencies, reducing wastage and contributing to overall profitability.Ensure execution of process validation activities including Process Development, Process Validation, Cleaning Validation, Cold Chain and Ongoing Process Verification.Participate in Process Automation and Data Management activities including Data Integrity and CSV.Report timeously on validation progress and status to the Validation Manager.Ensure and or assist system/ equipment owners with identifying maintenance and calibration requirements.Ensure relevant OOS and OOT investigation non-conformances/ deviations, change controls and CAPA’s are initiated and completed.Tracking and expediting the review and sign-off of validation documentation.Writing / guiding the ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzEwMTYzMzQ1P3NvdXJjZT1ndW10cmVl&jid=1295734&xid=3710163345
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1
Executive Team Coordinator with exceptional communication skills (For the HR Executive Office)
Industry – Banking (6 month contract)
Role Purpose –
Partner the leaders of the HR Executive team in delivery of a wide range of routine administrative, office management and very complex operational responsibilities. Including but are not limited to:
Financial, Office and Team Administration (governance) and Executive Office CommunicationsProject Coordination including e.g., large scale events from scoping to executionProcurement and Vendor ManagementExecutive Office CommunicationsCustomer (external/internal query management/ resolution)Mentorship/ coaching of HR Team AssistantsStakeholder management
Accountabilities
Financial, Office and Team Administration
Proactively coordinate team diaries, schedules/leverage solid understanding of business context, strategic and operational agenda to make workable recommendations to Central Office team concerning time management, prioritization etc for optimal effectiveness
Work collaboratively across Enterprise-Wide HR, Board (as necessary) and Group Exco secretariat teams to define the annual HR and Group Exco CalendarsPackage (customer centric) and proactively communicate Group and HR Calendars to HR Leadership Teams and critical stakeholdersCoordinate and manage all team logistics e.g., travel, meetings, catering, diaries and proactively package itineraries, visa, travel requirement documentation, meeting schedules, pick-ups / drop offs etc. and communicate relevant details to all team members (ready the team for action – enabling the team to be more effective and efficient by not needing to follow up and ask)Design, implement effective planning and communication processes to flag preparation requirements to respective team members ahead of scheduled meetings, events, committees, board etc.Coordinate matters arising from Board, Exco (and sub-committee) meetings to contribute to and efficient overall GHR Exco governance and management functionSupport Business Operations Team by coordinating input requirements of teams for key calendar milestones ensuring timeous submissions to organisation wide secretariatsAct as the point of coordination for key business requirements and ensure all requirements are met by teams e.g., attendance at forums, meetings, events, training, performance, submissions etc.First point of contact for office of HR Executive and ensure all requests (calls, correspondence) are actioned/ closed by relevant team membersImplement and maintain office and team administration systems including (meeting minutes, agendas, customer engagements, schedules (such as leave performance etc.), calendars and miles...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjMwNDExMzA5P3NvdXJjZT1ndW10cmVl&jid=1299258&xid=4230411309
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The incumbent of this role will provide the role of a facilitator and instructional designer, primarily focused on Travel Management Solutions and ICT. The facilitator will be required to facilitate learning using a variety of methodologies, in a variety of contexts. The facilitator must facilitate learning to achieve foundational, practical and reflexive competence in learners within their scope of expertise against unit standards using pre-designed and newly designed learning material. Facilitator will also need to create specialised and customised training interventions pertaining to the field of specialisation and design manuals to complement.
Must have proven record of training initiatives within team/organisationMust assist with needs analysis and programme developmentsAbility to troubleshoot and assist consultants remotely and on the job via remote accessAdministration and end-to-end coordination of learning interventions utilising an LMSEnd-to-end coordination of training courses and programsComplete all reporting of monthly training completedCollection of attendance registers and follow up on non-attendanceAssistance with upkeep of records to ensure compliance with CATHSSETA, NERA and SAQA related legislationsResearches, designs, publishes and facilitates curriculums for internal clientsSupports and coaches learners using learning technologies to deliver skillsConsults with management regarding the training needs of the organization and then follows up to ensure training was effectiveEnsures that associates are aware of the training requirements and that the training materials are readily availableAnalysis and projection of trainingCo-ordinate and deliver technical training as neededProvide reporting on technical trendsMaintains appropriate records of learner development and resource allocationStays abreast of new training methods and determines relevancy to clientsPerforms other responsibilities and duties as neededDesigns and delivers formal training programs and workflows for internal clients, including hand-outs, manuals, and learning exercisesRevising training material to ensure its in line with the current trends in the tourism industryAdministers written and practical examsWrites performance reports to evaluate trainee’s performance and identify gaps between current and desirable skill setsTraining material must be in line with the NQF and SAQA requirementsQuality assure all training materialAnalyse training needs of learnersEnsure professional delivery of all trainingEnsure training rooms are prepared prior trainingsEnsure all manuals and documents are kept up to date and in supplyTrain, mentor, coach and provide examples of when they u...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTY0MjYxNzU/c291cmNlPWd1bXRyZWU=&jid=1080504&xid=296426175
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2h
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