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We are now accepting applications for a Manor House Manager people with drive and passion for the industry, the ability to lead the team of our boutique hotel and to maintain our Manor House standards.The ideal person should have good interpersonal and communication skills, have good product knowledge, be guest centric, team player and have a keen eye for detail. The position requires that the candidates have a minimum of Grade 12 or equivalent, 5 years experience in management positions within a 5* environment. Must have a valid drivers license with PDP. A working knowledge of MS Office, Micros or similar systems, as well as front office, butler, concierge and guest relations skills. A Hospitality qualification; and knowledge of SAP, Guest Connect, Jarrison and Concept will be advantageous.Duties include, but are not limited to: Ensure and maintain a hands on customer services delivery;Maintain the Manor House standards;Drive, manage and report on all operations of the Manor House;Drive revenue, monitor and control expenses and use of resources;Continuous improvement and innovation of our service delivery;Organize and supervise all staff; manage and control performance appraisals and training.If you believe you have suitable experience and qualifications, please apply online.Application Process: Closing date: 22 May 2022 Where to apply:
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0NTI2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242699&xid=1109_94526
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Recording and maintaining all documents, letters, contracts, bills etc. of:EmployeesClientsVendorsOffice Premise OwnerBuilding Administration/ManagementOffice AssetInsurance etc.Updating Client Contact ListMaintaining Business Travel related records such as:PassportVISA Ticketing Hotel bookings Out of Pocket Expenses (OPE) etc.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzODQ5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213918&xid=1109_83849
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Requirements
Hospitality and luxury brand experience essentialSelf-motivated and organised individualAble to work on Multiple brandsWillingness to work for a dynamic and growing luxury brand of restaurants and hotels within cape townIndividual who want to grow with a team and continuously improve personal skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjIyMDQ3NDI/c291cmNlPWd1bXRyZWU=&jid=1475915&xid=422204742
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Key Responsibilities:
Act as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentWow existing and potential clients with first-hand knowledge of African properties and destinationsPrepare attractive quotations and itineraries that complement individual client expectations and budgetsEffectively action the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)Collect client payments - ka-ching! - And approve supplier invoices for paymentProvide customer support before, during and after travel - ensuring that current customers remain satisfiedMeet and exceed monthly and quarterly sales targets set by the companys Sales Managers
Requirements:
Excellent communication skillsMust have experience in African travel experts who fit the following profile:3+ years of experience in a sales role for an African inbound tour operatorIn-depth knowledge of Southern African safari/luxury holiday destinations, including South Africa and surrounding destinations in Botswana,Mozambique, Zimbabwe, etcExperience selling other regions of Africa and Madagascar would be a plus!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTcxOTkzNjE2P3NvdXJjZT1ndW10cmVl&jid=1303212&xid=2171993616
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The main purpose of the Duty Manager is to manage and control the daily operations of the FOH department. To ensure that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company – To give our guests a complete experience and a perfect stay.MAIN DUTIES & RESPONSIBILITIESEnsure complete guest interaction and satisfaction.Be the point of contact for guests and anticipate and cater for their needs.Ensuring that guest and staff satisfaction is maintained through interdepartmental communication and liaison.Assisting and supporting the Rooms Division and Food & Beverage Department in managing the Operations of the hotel.In the absence of the General Managers, been the Senior Manager and point of contact at the hotel.Ensuring that all decisions are made with Companys interest been put first (communicating with the HOD of the relevant department) but with utmost importance ensuring the Safety of our guests and staff.Monitor health and safety throughout the hotel.Guide site inspections and guests around the property.Living, breathing and understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture.REQUIREMENTS & QUALIFICATIONS5 years’ Experience in a luxury 5* establishment (Required)3 years’ Room Division Experience (Preferred)3 years’ Food & Beverage Experience (Preferred)3 years’ Housekeeping Experience (Preferred)5 years’ Hotel Management Experience (Required)Diploma in Hospitality (Required)Strong English verbal and written communication skillsInternational Language (Advantageous)Systems - Micros (POS), Opera (PMS), Microsoft OfficeMust live locally and be familiar with the restaurants, wine farms and venues in and around Franschhoek. It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzY2NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778329&xid=1109_183665
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JOB SUMMARY
This position requires a technically focused, task orientated person who can work at high pace in a deliberate predictable manner with great attention to detail, who is highly creative with a passion for food; to assist with the day-to-day running of the pastry kitchen.
ORGANISATIONAL POSITIONING
Department: KitchenReporting to: Pastry Sous ChefLocation: At a 5 Star Hotel in Camps Bay, Cape Town
MINIMUM EXPERIENCE AND QUALIFICATIONS
Diploma in PatisserieMust have at least 1 years’ experience in a 5-Star Hotel or Fine Dining EstablishmentGood knife skillsNeat with high regard for personal hygiene and presentationSolid English verbal communication skillsUnderstanding and application of basic math calculationsAble to work flexible hours, weekends and holidays with a long cycle of consecutive workdays
KEY PERFORMANCE OBJECTIVES
To manage section and section staff ensuring that:Section stock levels are correct and where required requisitioned in accordance with SOPMise en place requirements are planned, actioned and handed over in accordance with SOPAll food prepared is done in accordance with recipes an RCH and LHW time standardsSection is set up and managed to maximise productivity and in accordance with Health and Safety and Statutory Hygiene practices and company guidelinesSection’s WIF Stock is cleaned, organised, labelled and rotated in accordance with SOPTo communicate any challenges re. equipment, food and staff to the chef on duty as soon as it becomes knownTo train staff on an ongoing basis to ensure they are always up to standard with current menu recipes and standardsAdvise kitchen management of order requirements for section stock in accordance with business levels ensuring sufficient stock and no wastageEnsure that fridge temperatures are monitored and reported daily
NOTE: Please confirm your vaccination status when applying.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjYxOTc5MTAxP3NvdXJjZT1ndW10cmVl&jid=1080526&xid=1661979101
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Lifestyle Manager – Japanese Speaking
Location: Cape Town, WC, South Africa (Hybrid / remote option)
Located in safe and secure offices situated in the Foreshore, with off-street parking. Our client is a global travel and lifestyle concierge company, a market leader in the tourism industry, and they wish to employ an Japanese-speaking Lifestyle Manager.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.Have an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level.1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centerExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same time.The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.Strong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)Possess good communication and interpersonal skillsHaving knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plusExperience with GSDC systems would be advantageoushttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzkxNzc1MDYyP3NvdXJjZT1ndW10cmVl&jid=1481592&xid=3391775062
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Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved.
Minimum Qualifications / Experience / Skills
3-5 Years of experience in the hospitality Reservations operationsAbility to effectively communicate with others in English (written and spoken)Proven experience in a Reservations position, ideally within a hospitality environmentGood leadership skills with a hands-on approachAbility to work individually and as part of the TeamSkilled with Microsoft Office software, especially in Excel
Key Roles Responsibilities and Competencies Required
Answer telephone enquiries in a warm friendly tone-mannerAccurately process bookings, cancellations and sending confirmationsAccurately checking availability of required services to avoid overbookingsResponding to bookings from all Online distribution channels and platformsKnowledgeable of Online portals extranets such as Booking.com, Expedia etcEnsure web site booking process is maintained up-to-date and functionalPromote specials on various platforms that is being advertised by the CompanyFollow up Provisionals and ensuring payments are received prior arrivalPreparing and sending 10 Day Weekly Arrivals listing once every weekAdhere to email turnaround timesLiaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients haveBooking of extra services such as Transfers and ToursMaximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolutionEnsures that all Month-end Revenue reports are accurately produced and processedA positive, adaptable and communicative personalityAbility to handle multiple challenging priorities and assignmentsEnsures that budget targets are consistently achieved within the TeamStrong Attention to Detail and Innovation for Results
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MDMzNjkyNz9zb3VyY2U9Z3VtdHJlZQ==&jid=1517929&xid=50336927
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About the Role
Our client is looking for passionate, motivated and resourceful individuals to join their Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our Scandinavian based members, including luxury journeys on behalf of high-net-worth members, complex flight inclusive itineraries covering several destinations within Scandinavia and world-wide.
Your exceptional customer service skills, commercial judgement, skilful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of the company for travel and other jobs throughout the business.
The role will require some evening and weekend shifts.
Are you…..
A travel consultant who loves working in the travel industry?The person your friends always turn to for suggestions on their holiday destinations?Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?Someone who thrives in a fast-paced and fun working environment?
REQUIREMENTS
We are looking for:
Energetic and motivated team players who enjoy the challenge of meeting and beating targetsPeople who are passionate about delivering high quality personalised customer support and have excellent research skillsPeople who can use their initiative and creativity to best meet the needs of our membersProven track record in Scandinavia leisure sales as well as worldwide itinerariesPrevious experience working with view data is preferable but not essentialExperience in a retail environment or Tour operator essentialPrevious experience working with Amadeus is preferable but not essentialFluency (both written and spoken) in Swedish and English. Norwegian and Danish is a big plus.
Benefits
Too many to mention!!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82OTUxNDk3MzA/c291cmNlPWd1bXRyZWU=&jid=377163&xid=695149730
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Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Company business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for company are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Norwegian is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Norweigian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreException...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MDcxNDAzNzQ/c291cmNlPWd1bXRyZWU=&jid=377166&xid=707140374
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Responsibilities
Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentBook hotel/lodge and logistic reservations, based consultant requirementsResponsible for travel request distribution to agentsSupporting Sales consultants with all administrative dutiesConclude on all aspects of the post confirmation of the bookingEnquiry warming (to be handed over to Senior Consultant)Sales Quotes as first point of contact to support Senior Sales ConsultantWork directly with Sales Managers to resolve client travel issuesCustomer service-related responsibilities from client and perform other office duties as assignedWork with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolvedWork with our rates team to resolve rates-related tasks and communicate with consultantsLog all required tickets relating to rates and productTimeous turnaround time (Sales Consultant request to be actioned within 24hrs)Ensure Concierge dashboard is updated and reporting done with sales managers
Requirements
Our ideal German Concierge Specialist will possess:
A National Senior Certificate/Matric1 year of experience in a Concierge or Sales Administrative Assistant roleThe successful candidate must be based in Cape Town.Fluent in speaking and writing in the German language.Great communication skillsWillingness and drive to learnExcellent problem-solving skills and the ability to think creatively and strategically.Ability to work in a fast-paced, deadline-driven environment
Not essential but advantageous:
Degree/Diploma in TourismExcellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTY4ODY0MTU4P3NvdXJjZT1ndW10cmVl&jid=1507625&xid=1568864158
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We are looking for a Senior Manager for a company who own a collection of luxury restaurants and hotels along the Atlantic Seaboard.
You need to have:
~ minimum of 2 years’ experience at a luxury brand restaurant (5 Star preferable)
~ able to work a 6 day week
~ able to handle pressure and stress associated with this industry
~ reliable, honest, passionate about the business, loyal, energetic
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NjEzMzAzNDA/c291cmNlPWd1bXRyZWU=&jid=1298860&xid=461330340
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Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved.
Minimum Qualifications / Experience / Skills
5 Years of experience in the hospitality Reservations operationsAbility to effectively communicate with others in English (written and spoken)Proven experience in a Reservations position, ideally within a hospitality environmentGood leadership skills with a hands-on approachAbility to work individually and as part of the TeamSkilled with Microsoft Office software, especially in Excel
Key Roles Responsibilities and Competencies Required
Answer telephone enquiries in a warm friendly tone-mannerAccurately process bookings, cancellations and sending confirmationsAccurately checking availability of required services to avoid overbookingsResponding to bookings from all Online distribution channels and platformsKnowledgeable of Online portals extranets such as Booking.com, Expedia etcEnsure web site booking process is maintained up-to-date and functionalPromote specials on various platforms that is being advertised by the CompanyFollow up Provisionals and ensuring payments are received prior arrivalPreparing and sending 10 Day Weekly Arrivals listing once every weekAdhere to email turnaround timesLiaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients haveBooking of extra services such as Transfers and ToursMaximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolutionEnsures that all Month-end Revenue reports are accurately produced and processedA positive, adaptable and communicative personalityAbility to handle multiple challenging priorities and assignmentsEnsures that budget targets are consistently achieved within the TeamStrong Attention to Detail and Innovation for Results
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTM0MzI5OTE2P3NvdXJjZT1ndW10cmVl&jid=1295736&xid=4134329916
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Brief Job description
A creative individual who has a good understanding of growing teams and develop staff from withinWorking for a dynamic and growing luxury brand of restaurants and hotels within Cape Town
Requirements
must have a strong understanding of management experiencethe ability to lead a teamminimum of two years’ experience in the roll of Head ChefLeadership and management of the team is essentialUnderstanding costings, financial control as well as training & Development of staff is vital in this roll
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjk2OTcxNzkzP3NvdXJjZT1ndW10cmVl&jid=1475919&xid=3696971793
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With a stunning selection of brands in the form of hotels, vibrant bars, spas and boutiques, our client is one of the trendiest hospitality groups in Cape Town, South Africa. They are looking for a Marketing Coordinator to join their creative team.
DUTIES WILL INCLUDE
Menu updates: co-ordinating all suppliers up to deliveryEvents & Activations: Assist with conceptualisation of Events & ActivationsExecute the marketing campaign around any event or campaign and set up a tracking system for all marketing initiativesRequesting quotes from external suppliers and submitting for approvalFollow-up on deadlines with suppliersOversee the reviews to ensure that all is responded to timeouslyMarket research and evaluating market trendsWebsite Updates (outsourced): Copy / content updates, Menu updates & promotions
REQUIREMENTS
Marketing background in a similar environmentAble to multi-taskGood communication skillsVery computer literate – comfortable with technologyEnergetic and willing to go the extra mile
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzU3MzQ0ODE3P3NvdXJjZT1ndW10cmVl&jid=1303213&xid=3357344817
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Description
Are you…
A travel consultant who loves working in the travel industry?The person your friends always turn to for suggestions on their holiday destinations?Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?Someone who thrives in a fast paced and fun working environment?
Yes? Read on…
Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high net worth members, complex flight inclusive itineraries covering several destinations within UK, Europe and world-wide.
Your exceptional customer service skills, commercial judgement, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of Ten for travel and other jobs throughout the business.
The role will based on a fixed shift pattern and will require some evening and weekend shifts.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
To find out more about Ten, please watch this short video here.
Requirements
We are looking for:
Fluency in English and Italian. Excellent written & oral communication is a MUST. Please be prepared to take language test in any language you mention as a skillCandidate will need to be based in Cape TownMinimum of 5 years’ experience in outbound retail leisure travel essentialRecent GDS experience is essential (within the last 2 years), Amadeus preferable.Energetic and motivated team players who enjoy the challenge of meeting and beating targetsPeople who are passionate about delivering high quality personalised customer support and have excellent r...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MTY5OTgzP3NvdXJjZT1ndW10cmVl&jid=1160091&xid=2906169983
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Requirements
Sous chef with a minimum of two years of Sous chef experiencesupport the Head Chef in a high-pressure environmentAbility to manage a shift on his/her ownown transport essentialWillingness to work for a dynamic and growing luxury brand of restaurants and hotels within Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjk1MzU3NTAwP3NvdXJjZT1ndW10cmVl&jid=1475917&xid=3695357500
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We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join the Reservations Team in JHB. The successful candidate will report to Direct Reservations Manager.
KEY OUTPUTS:
Calm and professional interaction with both suppliers and travel planners, telephonically & via email· Creative and out of the box planning and designing of itineraries· Handling reservation requests either email or telephonic· Processing of reservations from quote to finalising, including reservations, invoicing and travel documents· Professional servicing of our dynamic direct guests · Proactive selling of our products and services ensuring the best possible safari for the guest· Saturday duty and cell phone duty on a rotation basis· Public holiday duty and cell phone duty on a rotation basis· Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis· Backup for colleagues when they are away from the office· Expanding product knowledge through attending training sessions· An independent, curious and “can do it” nature· Upholding the cornerstones of the company ... Care of the people, Care of land, Care of the wildlife
KNOWLEDGE REQUIRED:
A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · A good knowledge on FIT and Groups policies and procedures· A good knowledge of company Safari Offers· Communication skills and a good command of the English language· Tourplan reservations system, added advantage
SKILLS & ECPERIENCE REQUIRED:
Time & desk management· Computer aptitude· Understanding of travel industry· Attention to detail· Elaborating in writing explanations or descriptions · Exceptionally customer focused · Creativeness, flexibility, high energy and patience· An independent, curious and “can do it” nature· A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · Tourplan reservations system· Creativeness, flexibility, high energy and patience· Must have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservations
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODExMjcwMDM/c291cmNlPWd1bXRyZWU=&jid=1503283&xid=281127003
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We have an exciting job opportunity for Dutch, German and French speaking Customer Service Representatives to join a prestigious International Hotel brand at their offices in Cape Town, South Africa. This position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. They offer market related salary, career advancement, in house training. Join this multi-cultural work environment with colleagues from all over the world today!Your key job responsibilities as the Dutch, German and French speaking Customer Service Representative in Cape Town, South Africa:• Strong problem-solving, interpersonal and time management skills• Strong customer service ability• Effective written and verbal communication• Assist passengers by confirm & re-schedule client bookings• Daily interactions with clients with queries and compliments• Required to meet specific key performance indicators and meet expected client service levels before going live.• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Computer literacy skills• Fully paid product and systems training provided• Daily interactions with international passengers with queries and compliments• Required to meet specific key performance indicators and meet expected client service levelsRequirements for this Dutch speaking Customer Service Representative job in Cape Town, South Africa:• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Permanent residence permit or South African ID holders only• Flexibility to work shifts. Weekends may apply• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred but not necessary.• Excellent Computer literacy & technical skills• Own transportIf you meet the above requirements for this Dutch, German or French speaking Customer Service Representative Job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to: kim@callforce.co.za
https://www.ditto.jobs/job/gumtree/3058383006?source=gumtree
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JOB SUMMARY
This position requires a technically focused, task orientated person who can work at high pace in a deliberate predictable manner with great attention to detail, who is highly creative with a passion for food; to assist with the day-to-day running of the pastry kitchen.
ORGANISATIONAL POSITIONING
Department: KitchenReporting to: Head Pastry Sous ChefLocation: At a 5 Star Hotel in Camps Bay, Cape Town
MINIMUM EXPERIENCE AND QUALIFICATIONS
Diploma in PatisserieMust have at least 1 years’ experience in a 5-Star Hotel or Fine Dining EstablishmentGood knife skillsNeat with high regard for personal hygiene and presentationSolid English verbal communication skillsUnderstanding and application of basic math calculationsAble to work flexible hours, weekends and holidays with a long cycle of consecutive workdays
KEY PERFORMANCE OBJECTIVES
To manage section and section staff ensuring that:Section stock levels are correct and where required requisitioned in accordance with SOPMise en place requirements are planned, actioned and handed over in accordance with SOPAll food prepared is done in accordance with recipes an RCH and LHW time standardsSection is set up and managed to maximise productivity and in accordance with Health and Safety and Statutory Hygiene practices and company guidelinesSection’s WIF Stock is cleaned, organised, labelled and rotated in accordance with SOPTo communicate any challenges re. equipment, food and staff to the chef on duty as soon as it becomes knownTo train staff on an ongoing basis to ensure they are always up to standard with current menu recipes and standardsAdvise kitchen management of order requirements for section stock in accordance with business levels ensuring sufficient stock and no wastageEnsure that fridge temperatures are monitored and reported daily
NOTE: Please confirm your vaccination status when applying.
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