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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Urdu and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of exper...Job Reference #: 202638

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Latin Spanish Speaking Customer Service Agent

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Durban. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Latin Spanish and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the le...Job Reference #: 202651

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Durban. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Urdu and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experience ...Job Reference #: 202639

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Exquisite home available for sale on Val de Vie Estate

R 28,500,000

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Step into this well-maintained and spacious home, perfectly designed for both comfort and entertainment. The layout is meticulously crafted, with the focal point being the expansive open-plan entertainment area that offers breathtaking views. This area seamlessly connects to the feature-filled open kitchen, complete with a private scullery—an ideal setup for hosting guests and showcasing culinary skills. The kitchen boasts two ovens, an induction stove, a built-in microwave, and underfloor heating. Enjoy indoor-outdoor living with glass sliding doors opening out to the outdoor patio and sparkling pool, perfect for warm summer afternoons and entertaining loved ones. On the ground floor, the primary bedroom is a retreat with air-conditioning, built-in cupboards, and an en-suite bathroom, underfloor heating, and features a unique private outside shower. Step outside the primary bedroom to a garden oasis with incredible mountain views. Ascend the sweeping staircase with cast iron balustrades to the first floor, featuring a spacious pyjama lounge with air-conditioning and a kitchenette leading out to a balcony with beautiful mountain views. This floor also hosts a walk-in safe and three ensuite bedrooms, two of which offer balconies overlooking the garden and stunning mountain views.This home comes with extra features like a Victron Electrical system, motion sensor lights, central vacuum system, custom-made lights, and a fully furnished bar that adds to the homes allure. With 30 solar panels, an instant geyser, imported tiles, and convenient access to the Sport & Leisure Centre through a back gate, this residence combines luxurious living with practical amenities for a truly exceptional lifestyle.While every effort will be made to ensure that the information contained within the Val de Vie Properties website is accurate and up to date, Val de Vie Properties makes no warranty, representation or undertaking whether expressed or implied, nor do we assume any legal liability, whether direct or indirect, or responsibility for the accuracy, completeness, or usefulness of any information. Prospective purchasers and tenants should make their own enquiries to verify the information contained herein.# Parking: 3Levies: 4770Has PoolHas GardenProperty Reference #: 2206257Agent Details:Lindie GaigherVal de Vie PropertiesJan Van Riebeeck Dr The Yard, Val de Vie Estate, Paarl, 7646Wemmershoek RoadPaarl7646

4mo

Paarl

House for sale in Britannia Bay, St Helena Bay

R 1,928,000

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Bargain Property with Loads of Potential Come and view this well priced property in Britannia Bay, St Helena Bay. Britannia Bay is a picturesque seaside suburb located on the West Coast of South Africa. It is known for its stunning beaches, tranquil atmosphere, and beautiful coastal landscapes. The area is popular among both locals and visitors seeking a peaceful retreat by the ocean. This charming home offers a generous 547m2 corner plot, providing ample space for a growing family. Boasting three spacious bedrooms with built-in cupboards, each offering more room than your average bedroom. The master bedroom features an ensuite with a shower, toilet, and basin, while the second large family bathroom ensures convenience for all. The heart of this home is a spacious open-plan kitchen, dining, and lounge area, perfect for quality family time. A wider than usual single garage adds practicality. An enclosed braai area with a built-in grill extends from the dining area, ideal for entertaining. This home presents an exciting opportunity to mould this property into a perfect family haven. The potential for this home is boundless, and with a little attention, it can truly shine. The current owners investment in this property can be seen, and with the right touch, it will undoubtedly become a cherished family retreat. Let me take you to view this property before its too late! Disclaimer: While every effort has been made to provide accurate and up-to-date information in the property description, please note that there may be instances where certain details or information provided may not be entirely correct or current. Changes in property conditions, features, or availability may occur without prior notice. Prospective buyers or interested parties are advised to independently verify all details, including but not limited to property specifications, amenities, dimensions, legal documentation, and any other relevant information mentioned in the listing description. It is recommended to conduct thorough due diligence and consult with relevant professionals, such as lawyers, architects, surveyors, and the local Authority, to ensure the accuracy of the information and suitability of the property for your specific needs. The property description is provided for general informational purposes only and does not constitute any form of warranty or representation regarding the property. The listing agent or seller shall not be held liable for any errors, omissions, or discrepancies in the description.Rates And Taxes: 1000Levies: 150Property Reference #: 6128525Agent Details:Rehana MulaFreek Properties LangebaanShop 25b, Laguna Mall, Langebaan, 7357

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House For Sale in Blue Lagoon, Langebaan

R 4,395,000

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3 Bed Home plus flatlet Wow, look at this splendid residence nestled in the coveted Blue Lagoon Estate.This spacious home offers a harmonious blend of comfort and style. Offering 3 bedrooms and 2 bathrooms, the property features an additional bachelor flatlet discreetly positioned on the side of the house. The double garage seamlessly interleads to the flatlet, presenting an adaptable space that can be utilized as a completely independent unit or shared as part of the main dwelling. Convenience meets functionality in the expansive kitchen, characterized by ample cupboard space, a generous scullery, and a convenient coffee station with a roll-up door. Natural light floods the lounge area, creating an inviting atmosphere complemented by a high roof adorned with exposed trusses. The master bedroom, generously proportioned, opens up to a sunny outdoor area, offering a perfect retreat. All bedroom cupboards feature sliding doors, enhancing both aesthetics and accessibility. The master en suite is a testament to luxury and comfort, providing a spacious haven for relaxation. With thoughtful design and attention to detail, this home in Blue Lagoon Estate is an embodiment of modern living, offering a lifestyle that seamlessly combines elegance and practicality. Blue Lagoon is a security estate within walking distance of the beach and only a short drive to schools.Dont miss the opportunity to make this remarkable property your home. Levy R830 Reserve Fund Levy R160 Electricity Availability R200 CSOS Levy R6.60 Basic Water Charge R133 Rates to municipality R1309 Sewer R140 Refuse Removal R245.40 Erf size;525 House:250 (estimated await plans) Disclaimer: While every effort has been made to provide accurate and up-to-date information in the property description, please note that there may be instances where certain details or information provided may not be entirely correct or current. Changes in property conditions, features, or availability may occur without prior notice. Prospective buyers or interested parties are advised to independently verify all details, including but not limited to property specifications, amenities, dimensions, legal documentation, and any other relevant information mentioned in the listing description. It is recommended to conduct thorough due diligence and consult with relevant professionals, such as lawyers, architects, surveyors, and the local Authority, to ensure the accuracy of the information and suitability of the property for your specific needs. The property description is provided for general informational purposes only and does not constitute any form of warranty or representation regarding the property. The listing agent or seller shall not be held liable for any errors, omissions, or discrepancies in the description.Rates And Taxes: 1309Levies: 830Property Reference #: 113843147Agent Details:Marietjie VenterFreek Properties LangebaanShop 25b, Laguna Mall, Langebaan, 7357

Langebaan

R 3,395,000

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Experience Luxury Living: Impeccably Designed Home in Laguna Sands Langebaan Dual Mandate. Welcome to your dream home in the heart of Laguna Sands Langebaan! This exquisite residence is the personification of refined living, boasting thorough attention to detail and a perfect finish that reflects its undeniable value. As you step through the front door, the magnificence of high ceilings immediately captures your attention, setting the tone for the spacious and luxurious living experience that awaits. The open plan design seamlessly connects the braai room, bonus area, living and dining spaces, and a meticulously crafted kitchen. This home is a haven for those who appreciate the beauty of large, flowing spaces, perfect for both entertaining and everyday living. The three generously sized bedrooms offer a haven of comfort. The master bedroom, complete with an en-suite dressing room, is a private retreat where luxury meets functionality. The family bathroom services a bedroom adjacent to it, while the guest room enjoys its private bathroom, strategically positioned on one side of the house to ensure privacy for both residents and guests. The braai room, a perfect extension of the living space, opens onto a charming patio and a spacious garden area. Imagine hosting gatherings with friends and family in this enchanting outdoor space or simply enjoying a quiet evening under the stars. The thoughtful design extends to the practical aspects of daily life. The double garage provides direct and convenient access to the house, ensuring ease of living. One of the unique features of this home is its panhandle stand, offering intriguing corners for a beautifully landscaped garden. The high garden walls not only provide a sense of privacy but also create a secure environment, perfect for keeping beloved pets within the confines of your property. This residence invites you to embrace a lifestyle of elegance and comfort. Take the opportunity to make this well-designed home your own. Schedule an appointment to view and experience firsthand the allure of Laguna Langebaan. Contact me to arrange your exclusive tour and discover the charm of this exceptional property. Disclaimer: While every effort has been made to provide accurate and up-to-date information in the property description, please note that there may be instances where certain details or information provided may not be entirely correct or current. Changes in property conditions, features, or availability may occur without prior notice. Prospective buyers or interested parties are advised to independently verify all details, including but not limited to property specifications, amenities, dimensions, legal documentation, and any other relevant information mentioned in the listing description. It is recommended to conduct thorough due diligence and consult with relevant professionals, such as lawyers, architect...Rates And Taxes: 450Levies: 450Property Reference #: 6272356Agent Details:Freek BothaFreek Properties LangebaanShop 25b, Laguna Mall, Langebaan, 7357

Langebaan

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Johannesburg. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Latin Spanish and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on ...Job Reference #: 202649

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Enjoy modern luxury at North Pointe Residences on Val de Vie Estate

R 10,800,000

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Nestled within the serene surroundings of Val de Vie Estate, the North Pointe Residences offer an idyllic blend of modern elegance and thoughtful design. This newly constructed, double-story family home exudes sophistication with high-quality fittings and finishes throughout.Upon entering, youre welcomed by an inviting open-plan layout that seamlessly integrates the lounge, dining area, and kitchen. The ground floor also boasts a study and a guest bedroom with an en-suite bathroom, providing both functionality and privacy.The first floor offers a cosy pyjama lounge and three bedrooms, each boasting its own en-suite bathroom and built-in cupboards, while dimmer light switches and air-conditioning enhance the ambience and comfort throughout. The true gem of this home is the main bedroom, which boasts a dedicated dressing area and an en-suite bathroom featuring both a Victorian bathtub and a shower. The spacious balcony with captivating views of Paarl Rock is the perfect place for your morning cuppa. Entertainers will delight in the extended deck and pool area, complemented by an enclosed braai room. With anodised aluminium stacker doors, this space is designed for year-round enjoyment, regardless of the weather.Convenience meets luxury with the inclusion of a double garage, offering direct access through the scullery into the home. This home is both elegantly designed and practical, as it is loadshedding-proof with 12 solar panels, an inverter, and backup batteries.Located just a short stroll from the Berg River, North Pointe Residences on Val de Vie Estate provide a picturesque retreat for both young families and professionals. Embrace the tranquillity of nature while relishing in the luxury and modernity of this spacious four-bedroom home, where every detail is thoughtfully crafted for quality time with family and friends.While every effort will be made to ensure that the information contained within the Val de Vie Properties website is accurate and up to date, Val de Vie Properties makes no warranty, representation or undertaking whether expressed or implied, nor do we assume any legal liability, whether direct or indirect, or responsibility for the accuracy, completeness, or usefulness of any information. Prospective purchasers and tenants should make their own enquiries to verify the information contained herein.# Office / Study: 1# Parking: 2Levies: 4770Has PoolHas GardenProperty Reference #: 2201329Agent Details:Marinique ViljoenVal de Vie PropertiesJan Van Riebeeck Dr The Yard, Val de Vie Estate, Paarl, 7646Wemmershoek RoadPaarl7646

4mo

Paarl

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To shape the future of the operation by ensuring the delivery of an efficient and effective client experience through the delivery of consistently high quality service delivery to customers *Monitor the successful delivery of operational targets according to client agreements* Review performance metrics and address service issues with relevant managers Monitor service levels, customer experience, quality, compliance measures on a and address inconsistencies Devise and monitor the implementation of effective communication structures Motivate and manage performance of Head of Ops / Senior Ops Managers Review monthly forecasts and plans Review quarterly reports with Head of Ops / Senior Ops Managers and address areas of improvement Ensure service levels are aligned to customer SLA *Manage the growth and development of the client portfolio* Identify opportunities and engage with clients Monitor new technologies and practices Assist in developing solutions for potential new clients. Responsible of end to end customer contact processes Approve best practice and continuous improvement plans and make recommendations based upon the employee and customer insight. Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies. *Manage the client relationships* Enhance the quality of customer interactions, quality assurance, compliance, regulation and legal obligations Deliver cost efficiencies and increase in Customer Satisfaction Scores. Manage the client relationship Engage with clients on identified opportunities Contract management *Financial Management* Approve the final forecast and analyse annual budget figures Review and evaluate rolling forecasts for 12 months *Skills and Competencies* Planning and Organisational Skills Strong and adaptable communication skills Leadership skills Business Analysis Financial management Strategic thinking with the ability to conceptualize Coaching Skills Relationship Management Adaptability / Resilience Initiative / creative thinker Innovative Effective conflict management skills *Experience, Knowledge and Qualifications* Tertiary qualification in Sales / Marketing Sound knowledge of CRM system 10 years’ experience working at a senior level leading a service driven contact centre 3 years’ experience in managing and developing budgets and financial forecasts 5 years’ experience managing a large outsourced contact centre operation PMO experience essential Transitions Experience essential Insurance and Financial Services Advantageous *Experience, Knowledge and Qualifications* Tertiary qualification in Sales / Marketing Sound knowledge of CRM system 10 years’ experience working at a senior level leading a service driven contact centre 3 years’ experience in managing and developing budgets and financial forecasts 5 years’ experience managing a large outsou https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1ODk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243581&xid=1555_55895

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German Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both German and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on ...Job Reference #: 202436

Other

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Hindi and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experienc...Job Reference #: 202641

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Portuguese Speaking Customer Service Support Agent

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Portuguese and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, b...Job Reference #: 202433

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Italian Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Italian and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based o...Job Reference #: 202427

Bryanston

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Italian and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based o...Job Reference #: 202438

Other

Spanish Speaking Customer Service Support Agent

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our team based at Century City, Cape Town. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Spanish (Hespanic) and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the ...Job Reference #: 202416

Milnerton

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