Rdp in Johannesburg | Gumtree Classifieds in Johannesburg

Clear All

Results for rdp in All Categories in Johannesburg

Save

We are looking for an IT Helpdesk Administrator to be responsible for the monitoring of the call logging system and assigning the calls to the respective technicians. In addition, the IT Helpdesk administrator will be following up with clients and ensuring that all client queries are all resolved efficiently and in a timeous manner. The IT Helpdesk Administrator will also assist the Service Delivery Manager with all IT related administration for clients and internally and externally as and when required. May need to offer first line IT Support * Schedule technicians as per the scheduling process as required. * Keep accurate records of the technician schedule that is available to all who require it * Communicate to all Conektors as required to ensure a well maintained and managed schedule. * Escalate any issues to the relevant Conektor for resolution * Monitor and ensure technicians attend to client queries daily. * Gather Job cards from technician * Complete a Q&A with the customer and record the information to use in trend analysis yearly * Maintaining hardware and software inventory. * Provide training and instruction to staff on use of ACDI/VOCA tools. * Install software on user machines, perform minor hardware repairs and install peripheral equipment. * Diagnose and resolve basic user issues on ACDI/VOCA hardware and software. * Coordinate with vendors on hardware replacements * Assist users in setup of audio-visual tools in conference rooms. * Log calls as required accurately in the Helpdesk with sufficient information * Communicate to relevant Conektor if required. * Close all calls that have been resolved and include the resolution of the problem in the closed to call * Other relevant/administrative duties as assigned *Qualifications:* * Tertiary IT qualification essential * MS certification *Experience: * * Minimum of 2 years work experience required, in an IT admin role,. * Experience using remote desktop software (E.g.; RDP, TeamViewer). * Skills:* * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Ability to establish a solid working relationship with end users and peers. * A team player with self-motivation, ability to take initiative and work without supervision. * Good time management and administration. * Ability to multi-task and work under extreme pressure. * Good communication, interpersonal and listening skills. * Flexibility and willingness to work beyond official working times. * Meticulous with good attention to detail. * Ability to work with diverse cultural and professional backgrounds. * Task orientation, results focus and accountability. *Qualifications:* * Tertiary IT qualification essential * MS certification *Experience: * * Minimum of 2 years work experience required, in an IT admin role,. * Experience using remote desktop software (E.g.; RDP, TeamViewer). https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzg4MzdfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1137329&xid=1555_8837

Other

Save this search and get notified

when new items are posted!

"rdp" in Johannesburg

rdp in Johannesburg (46 results)

Results for rdp in All Categories in Johannesburg