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Our client in the educational industry has a vacancy for a Junior Editorial Coordinator to join their scholarly publishing team.The successful candidate will provide manuscript submissions and review coordination across the publisher’s portfolio of scholarly journals and coordinate editorial development, review workflow and author support throughout the editorial process from manuscript submission to acceptance.
Responsibilities:
Conduct initial manuscript quality and permission checks.
Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required.
Apply standard procedures to manuscripts allocated to enhance customer experience (e.g., routine email updates, updating user profiles).
Transmit actions, tasks, or decisions from the Editor-in-Chief/Commissioning Editor/Section Editor/Guest Editors onto the workflow management system.
Monitor timeliness of work/task against average desired timelines and take corrective action to resolve delays.
Transfer (e.g., masking), apply versioning and sound record-keeping on electronic documents at various process points.
Liaising with authors, editors and reviewers and providing support with publishing-related queries on using and navigating the workflow management system, as well as managing the online submission system and inbox
Requirements:
A relevant undergraduate degree, e.g., bachelors degree in English and Linguistics
Customer Service experience
Strong communication skills - both written and verbal
Excellent English (read, write, understand, and speak) language skills are a requirement
Good language skills in any of the following official South African languages would be advantageous: Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, Setswana (understand and read)
Excellent MS Office skills (especially in MS Word, Excel, and Outlook)
Highly organised and self-motivated, with strong time-management and project management skills
Able to work well under pressure in an open-plan environment
Able to work independently and as part of a team
To apply, please send your CV with your salary expectations to hannah@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.
SECTOR: Education
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004713/H&source=gumtree
10h
1
Our client in the educational industry has a vacancy for a Journals Production Editor / Coordinator to join their scholarly publishing team. The Journals Production Editor / Coordinator manages written texts through the publishing production process. You will be responsible for assessing the quality of work delivered by copy editors and proofreaders and ensuring that the Publishers house style is adhered to in all published work. The Journals Production Coordinator is also responsible for working with layout editors to ensure that the texts overall presentation and its elements (e.g., tables and figures) meet the style and quality requirements. The Journals Production Coordinator manages the quality of papers and production schedule from acceptance to print and online deliveries and monitors page usage and other journal metrics.
Responsibilities:
Manage a portfolio of journal titles, ensuring that they run on optimised workflows and meet department publication metrics.
Maintain article and issue schedules, metadata, and page budgets, and uphold quality standards throughout the publication process.
Complete production checks by assessing the production quality of incoming manuscripts; ensure that all relevant files are received and that they follow established guidelines.
Review copyedited materials to ensure that they follow the Publishersâ?? style guidelines and ensure that the authors corrections have been properly implemented.
Offer constructive support and guidance to assigned vendor project managers.
Provide excellent customer service for assigned Editors-in-Chief, authors, internal departments, and external vendors and customers.
Assist and lead department projects as required.
Desired Attributes:
Has a mindset of continuous improvement, embracing innovation and new ways of working.
Is passionate about the academic publishing landscape and will use this passion to actively participate in projects that support the Companyâ??s mission.
Will wow us with excellent analytical, organisation, and problem-solving skills.
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Qualification and Competencies
:A Bachelorâ??s or masterâ??s degree in any field.
2-4 years of relevant editorial/publishing experience.
A demonstrated proficiency in the English language and an interest in scholarly publishing are essential.
Strong knowledge of MS Office applications (Word, Excel, PowerPoint)
Familiarity with HTML, XML and ePUB
Strong English skills
Ability to multi-task
Attention to detail and critical thinking
Being well-organised and able to manage short deadlines
 To apply, please send your CV with your salary expectations to hannah@personastaff.co.za.Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of ou
SECTOR: Education
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004446/H&source=gumtree
10h
1
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Our client based in the Northern Suburbs in the manufacturing industry is seeking a qualified Production Engineer to join their team.
Responsibilities:
Responsible for the planning of overall day to day production.
Management of production staff and all other related resources in the manafacturing system.
Develop daily or weekly production schedules to ensure that production deadlines are met.
Implement and maintain production processes and procedures that enhances productivity and efficiency.
Enforce regular housekeeping in the production facility.
Determine material, equipment, and labor requirements, prepare status and performance reports, and resolve production issues.
Provide weekly feedback to senior management on the progress of each job and proactively report all issues experienced.
Implement and maintain quality system that enhances and monitor the quality of all products produced.
Assist with administrative related duties to ensure all paper work for jobs are done.
Requirements:
Matric / Grade 12.
National Diploma / BTech or BEng Mechanical or Industrial Engineering.
Electrical / Refrigeration experience advantageous
Minimum of 3-5 yearsâ?? similar experience
Own transport and valid license
Fully computer literate
Please send your application to hannah@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
SECTOR: Manufacturing
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004704/H&source=gumtree
10h
1
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ROLE OVERIEW:The Junior Utility Portfolio Manager reports into the Lead Utility Portfolio Manager and is expected to be independent and able to direct their own work and priorities. The role is responsible for ensuring that all reporting will run smoothly each month. The successful incumbent will be a central part of the team, ensuring all utility related documentation from clients, utility technicians and other Terra Firma Solutions teams is kept up to date within the utility team. This is to ensure that all monthly reporting can run within agreed SLA’s.The main duty of the Junior Utility Portfolio Manager would be to run reports each month and ensure that all preparations are done so that the client receives reports on time and of the highest standard. Any issues preventing reporting from running need to be communicated to the relevant department.Should clients require ad-hoc reports within an SLA, this role needs to be able to use tools at their disposal to build and with the Lead Utility Portfolio Manager report the results to the client. The successful incumbent will be responsible to ensure that the setup of Utility sites is done correctly and that clients have access to their reporting dashboards. QUALIFICATION:Matric (Grade 12) PREFERRED SKILLS:Advanced ExcelExperience in Utility billingKnowledge of metering reticulationGood understanding of municipal tariffs and bylawsEnergy and water efficiency driversOffice 365Administrative skillsClient interaction skillsEXPERIENCE REQUIREDMinimum 3 years working experience in utilities or other highly administrative rolesGood understanding of electricity and water tariffs in South Africa (Desirable)DUTIES AND RESPONSIBILITIESUtility Management on Copper (Electricity Monitoring Software)Manage setting up of utility sites on CopperManage setting up client dashboards on CopperFirst-line quality controlling metering setup from ProjectsMaintaining Utility reportsTenant schedulesMeter schedulesPremises schedulesEngaging with client should there be missing informationMonthly ReportingRun monthly reports for utility clientsFirst line Quality Control of reportsEnsure on-time delivery of reportsEnsuring tariffs are correctly appliedAd-hoc reportingProactive signaling correct department to resolve issues found in reports DocumentationCollecting documentation from clientsCollating documents in a format usable by the teamCapturing documentation generated by Utility TechniciansCompiling documentation for Projects teamsGet signoff of documentation from Lead O&M Portfolio Manager
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzUxNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777794&xid=1109_183514
12h
1
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Founded in 1988, our mission at Dream Hotels & Resorts is to deliver dynamic and exceptional hospitality solutions in Africa that connect local and global travelers to our communities in a sustainable and relevant manner. With a growing portfolio of 22 properties, including exclusive membership and ownership opportunities, we have adopted a more purposeful approach to the guest experience, leading with greater compassion and intent and creating a healthy balance between our actions, our communities, and the environment. Here at Dream Hotels & Resorts, we actively reimagine a brighter future together. As we continue to expand extraordinary travel experiences, we will continue to challenge ourselves to lead with purpose, ensuring that we act with accountability and local impact Job OverviewWe are currently seeking a dynamic and experienced Hotel & Resort General Manager to lead one of our flagship properties, Avalon Springs. Avalon Springs Resort is renowned for its top-notch hospitality and natural hot springs, nestled between the picturesque mountain ranges of Montagu.The resort offers large wooden mountain chalets, well-appointed self-catering apartments, and luxurious hotel rooms.As the Hotel & Resort Custodian (General Manager), you will be responsible for overseeing all aspects of the hotel and resort operations, ensuring the highest standards of guest satisfaction, financial performance, and employee engagement.You will play a pivotal role in shaping the guest experience, maintaining the propertys reputation, and driving the achievement of business goals.Dream Hotels & Resorts is an equal opportunity employer and values diversity in the workplace. KEY PERFORMANCE AREAS:Sales & MarketingCollaborate with the sales and marketing team to drive revenue and occupancyDevelop and implement effective sales strategies to attract new business.Cultivate relationships with key clients, partners, and industry stakeholders.Identify ideal clientele and develop strategies to build relationships.Provide accurate reporting for sales and marketing plans.Human Resources Collaborate with the Head office People Team with recruitment, training, and develop a high-performing team.Foster a positive and inclusive work environment. Develop and maintain a good working relationship with all employees.Conduct regular communication meetings, employee appraisals, and training Quality assurance Ensure compliance with brand standards, industry regulations, and legal requirements.Conduct regular inspections to maintain the highest levels of cleanliness and maintenance.Compliance and Licensing: Ensure compliance with relevant government and local authority legislation. Responsible for the validity of licenseCommunity Management Build and maintain positive relationships with the local community.Represent the hotel and resort at community events and industry associations Operational LeadershipProvide strategic direction and leadership to all hotel and resort departments.Oversee
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzgxNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777721&xid=1108_177814
12h
1
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DUTIES AND RESPONSIBILITIESConduct research on emergency sustainability and ESG trends and regulations.Conduct carbon footprint analysis version.conduct carbon footprint assessments for organizations and product.Develop high quality client reports.Assist with data collection and collection as well as the drafting of ESG disclosure responses.Assist with general data management, cleaning and housekeeping as well as assisting in drafting data queries.Develop CDP responses for organizations, as well as other relevant public disclosure.Collection and analysis of non-financial data.Assist in sustainability strategy development and research.Assist with general sustainability consulting.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc2Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777677&xid=1108_177766
12h
1
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Our client based in Cape Town, is in search of a dynamic Consumables Specialist!Our client is privately owned and stands for stability and entrepreneurial vision, top quality and creative ideas, fast solutions and long-term thinking, solid values and, of course, cutting-edge solutions. Today and in the future.Minimum Requirements:• Grade 12• Valid Driver’s license• Strong sales background, with proven work experience as a sales representative• Packaging Industry experience will serve as an advantage• Must be self-motivated and perform without supervision, determination, and drive to achieve targets• Excellent people, communication, sales, and negotiation skills• Be a fast learner• Be willing to go the extra mile• Competent computer literacy – Windows, MS Word, and Excel• Good organizational and time-management skills• Neat and well presentedKey Responsibilities:• Achieve agreed upon sales targets• Establish and maintain strong customer relationships with existing and new customers• Service the existing accounts, obtain orders and establish new accounts• Plan and organise daily work schedules to call on existing or potential new accounts• Resolve customers complaints by investigating problems, developing solutions, and preparing reports• Keep management informed by submitting activity and results reports such as daily call reports, weekly work plan and monthly analysis• Provide high levels of service ensuring customer satisfaction• Co-ordinate activities within the company to ensure customer commitments
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777691&xid=1108_177780
12h
1
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Our Client in the Government Sector has a vacancy for the role of Senior Language Practitioner. This role is part of the Stakeholder Management and Communication Services section and reports to the manager.Primary responsibilities include (but are not limited to):Supervising the operations of the Language UnitEnsuring compliance with language policies and standard operating proceduresTranslating, editing, proofreading and revising official documentsOrganising periodic external assessment of language servicesDeveloping and maintaining knowledge databases, including terminology lists of all three official languages of the provinceProviding language advice, including the development and maintenance of style guides for all three official languages of the province.Essential requirements for the roleApplicants wanting to be considered for the role must have:A Bachelor’s degree or equivalent qualificationA minimum of five years’ experience in language practiceTechnically proficient and fluent in Afrikaans, English and Xhosa, but at least Afrikaans and EnglishTranslation, editing, proofreading and revision skillsKnowledge of relevant policies and legislationWritten and numerical skillsSupervision and leadership skillsComputer skills (MS Word, MS Outlook, MS Excel, MS PowerPoint)Our client is a fast-paced but compliance-driven organisation. Individuals who thrive in this environment:Display resilience and the ability to cope with pressureDisplay integrity, reliability and well-developed interpersonal skills to interact with individuals across all levels in the business environmentDemonstrate proactive managementDemonstrate problem-analysis and solution-formulation skillsDisplay service orientationDemonstrate excellent attention to detailStrong interpersonal and communication skills (verbal and written)Ability to work independently, yet open to guidanceSummary of duties and responsibilitiesSupervision and administrationSupervision of language practitioners, including division of duties, assignment of tasks, guiding and mentoring, leave administration, learning and development and performance managementFacilitation of annual quality assessment of language services by external service providersCompilation and submission of monthly operational statistics, operational plans and procurement plansMaintenance of meticulous records in line with prescribed conventions Language servicesImplementation and monitoring of the Province’s and the WCPP’s language policiesLiaison with relevant stakeholders on language matters (forums, committees, professional language bodies)Coordination and execution of language services, including translation, editing, proofreading and revision, and the provision of guidance for improving written texts where and when requiredAttendance of public hearings on language matters and representation of the WCPP at various forums dealing with language mattersInitiating language projects geared towards language development within the organisation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc1OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777669&xid=1108_177758
12h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202422
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202418
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experi...Job Reference #: 202640
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202420
4d
1
SavedSave
Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.
Our client is recruiting for a Group IT - Developer to join their team based in Cape Town.
Job purpose:
The Developer is responsible for designing, developing, deploying, and supporting global integration solutions between applications and other third-party service providers. This work is based on requirements from, and in collaboration with, functional stakeholders and the IT Business Analyst.
Responsibilities:
• Plan, develop, test, and deploy integrations and automations between various on-premises and cloud hosted systems and services
• Ability to interpret business process flows into opportunities for automation/integration, while providing feedback towards optimization and process improvement
• Ensure best practices and governance on the integration platform are followed by the organization for security, scalability, reusability, and quality
• Analyze and improve current system integrations and migration strategies
• Monitor, troubleshoot, debug, and advise on system errors or architecture issues
• A capacity for working with minimal supervision in complex projects with considerable responsibility
• Highly capable of producing technical documentation
• Solid understanding and configuration of CI/CD
• Participates in key project and solution design, planning, and estimate reviews, as required
• Collaborates closely with PMO/applications management teams and provides progress updates to ensure projects are completed on time Qualification Experience:
• A bachelors degree in computer science or related field
• 4+ years experience with integration development and support
• Experience working with one or more integration platforms (i.e., Boomi, CPI, BizTalk, etc.), preferably a next generation iPaaS solution like Workato
• In depth understanding of various integration technologies, protocols, and formats: Rest with JSON, SOAP, SFTP, XML, Pub/Sub, and more, with an emphasis on EDI, SAP IDocs, SAP RFCs/SPROXYs, and database connections
• Excels in two or more programming languages (Ruby, Java/JavaScript, C#/C++, SQL, and others) related to code development, implementation, and maintenance
• Knowledgeable in the design and construction of system architectures that enable well-integrated transactional, collaborative solutions, including component re-usability
• Analytical and problem-solving abilities, with a keen eye for detail to spot and fix errors in complex flows/code
• Ability to perform tasks independently and work between cross-functional teams
• Good understanding of testing methodologies
• Excellent communications skills, with fluency in English both written and verbal
Salary: Market Rel...Job Reference #: 202606
4d
1
A leading Managed IT Services Provider is looking for a ‘’IT Service Agent’’ to join their team on a full-time permanent basis in Bellville, Cape Town.About the role:The primary role of the IT Service Agent (T1) is responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required.Requirements:• Matric or NQF equivalent• A+ and N+ or equivalent• Microsoft MCSA or MCSE• Experience in Microsoft 365 and Azure environments• Certification or Degree in IT advantageous• Experience working with ITIL and COBIT5 frameworks (certification will be advantageous)• Practical service delivery experience in the Information Technology industry; as an IT support, field support or desktop support technician• Experience with: general IT equipment Desktops, hardware/software, Applications Switches, routers, Microsoft Servers, server literacyResponsibilities:• Compliance with the Ticket Lifecycle Management:• Respond to logged tickets, and log ticket if no ticket exists• Ensure tickets are classified & prioritized accurately• Ensure time entries are captured accurately, consistently, and timeously• Provides regular and timely updates to all parties (internal and external) on incident statuses• Ensure quality communication and that updates and resolutions meet stakeholder requirements• Field Support:• Compliance with customer rules, processes and procedures while attending to work at customer offices• Compliance with Onsite Statement of Work (SoW)• Escalations:• Quickly and accurately identify P1 and P2 Incidents and or account escalations, initiating an immediate response• Notify relevant stakeholders• Communicate updates consistently and regularly (for Major incidents, updates should be at least hourly)• Provide root cause analysis for major incident in the form of a Major Incident Report• IT Information Library (ITIL) and IT Service Management (ITSM):• Risk Management: Identify, log, and communicate risks. Collaborate with stakeholders to develop mitigation strategies• Knowledge Management: Document changes in the environment within the knowledge management systems. Ensure diagrams, passwords, vendor info etc are kept up to dateApplying for this position:Only open to South African citizens.If you are interested in this great career opportunity, please send your CV with position title as reference to: careers@hrtalentpartner.co.za
16h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of expe...Job Reference #: 202643
4d
1
SavedSave
We are looking for a passionate and experienced professional to lead our food safety and quality initiatives. As the Food Safety and Quality Manager, you will play a pivotal role in ensuring the highest standards of food safety and quality are met throughout the organization. Your expertise will be critical in managing the food safety management system.The ideal Candidate:- Detail orientated individual.- Leadership qualities, be able to work in a team and take ownership of the role’s responsibilities.- The position will require an individual with operational and people management skills- Be passionate about your work and be able to inspire others.- An innovative mindsetResponsibilities:- Knowledge of technical processes: HACCP, GMP, root cause analysis, supply chain, raw materials, allergen, micro, and listeria managementKnowledge of high- and low-risk food processing and cross-flow management.- Understanding of cold chain management and critical control factors.- Practical experience in various food preparation stages and processes.- Knowledge of technical processes: HACCP, GMP, root cause analysis, suppl y chain, raw materials, allergen, micro, and listeria management. Ensure that HACCP standards are documented and available at all times.Conduct process audits, Coordinate Pet Control Contractor, Assist Supervisor with quality checks- Familiarity with packaging functionality and application.Requirements:- Grade 12- Quality and Food Safety Management Systems Certificate- Fluent in Afrikaans and English- At least 1 year experience in a food safety/quality controller role.- Strong Computer LiteracyShould you be interested in the position please send your CV to mijeannej@outlook.com. Please do not reply to this Ad. We will only review CV's we receive via email.
16h
1
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A very well-established wine distribution company is looking for an “Warehouse Supervisor to join their team on a full-time permanent basis in Klapmuts, Cape Town. Extremely good compensation package on offer (subject to background and or experience) and internal career advancement opportunities.About the role:The Supervisor will be responsible for supervising all floor staff, ensuring that all incoming and outgoing inventory is processed according to schedule, safety standards and quality requirements in accordance with the company’s policy and procedures.Position Requirements:• Proven work experience in the warehouse environment in supervisory or management roles would be advantageous• Experience with high level of SKU’s• Proven ability to implement process improvement initiatives • Strong knowledge of warehousing Key Performance Indicators (KPIs) • Hands on experience with warehouse management software and databases. • Leadership skills and ability to manage staff • Strong decision making and problem-solving skills • Excellent communication skills • Able to work on Weekends• Must be committed to providing outstanding customer servicePosition Responsibilities:• Strategically supervise warehouse in compliance with company’s policies and vision. • Oversee & supervise the efficient receiving, warehousing, value-adding servicing, dispatch & distribution of a wide range of producer products and maintenance operations. • Initiate, coordinate and enforce optimal operational policies and procedures. • Adhere to all warehousing, handling and transport legislation requirements. • Maintain standards of health and safety, hygiene and security. • Manage stock control and reconcile with Syspro and internal software systems. • Liaise with clients, suppliers and transport companies. • Assign tasks appropriately and appraise results• Receive feedback and monitor the quality of services provided. • Ensure productivity targets are achieved and that all warehouse processes are running smoothly and promptly. Applying for Position:Only open to South African citizensIf you are interested in this great career opportunity, please send your CV to: britney@hrtalentpartner.co.za and britney.hrtalentpartner@gmail.com
16h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
•...Job Reference #: 202414
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the ...Job Reference #: 202416
4d
SavedSave
KEY OUTCOMES
Customer Service
• Deliver superior service and maximize customer satisfaction.
• Address concerns and discover lasting solutions while upholding customer satisfaction as the
priority.
• Respond efficiently and accurately to customer complaints.
Operations
• Accountable to ensure equipment is working, and if not to report it.
• Control operational costs and identify measures to reduce and eliminate waste.
• Coordinate daily Front of the House restaurant operations.
• Check daily access & movement security checks and stock management.
• App/Aggregator maintenance and execution
• Manage restaurant’s good image and suggest ways to improve it.
Adherence to Shopkeeping disciplines
• All regulatory practices pertaining to compliance with health and safety regulations.
• Ensure compliance with sanitation and safety regulations.
• Regularly review product quality.
Minimise Shrinkage
• Identify and manage all shrinkage hotspots within the department according to company systems
and processes.
People management
• Assist with development and coaching of the team within your department.
Page 3 of 2
KEY COMPETENCIES (6-8 key competencies per job including personal, business and technical/
functional – this information would be housed centrally in a competency database)
• Strong interpersonal skills
• Excellent communication skills
• Ability to work independently.
• Able to manage and work in a team.
• Able to effectively demonstrate product knowledge relative to job function.
• Able to follow and adhere to processes, policies, and procedures.
• Able to communicate clearly and listen effectively
• High level of attention-to-detail
• Ability to work in a fast-paced environment.
• Strong organisational skills
• Numerate
• JOB REQUIREMENTS
• A matric certificate and relevant management experience are essential for this position.
• Hospitality diploma or degree an advantage.
• Minimum 2 years previous experience in a FOH Supervisor Role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge,
• Strong leadership and people management skills
ADDITIONAL CRITERIA
• Able and flexible to work different shifts - flexi shift roster which may be changed to suit the needs of
the operation.
• Weekends, evenings and Public Holiday workdays and times is Weekends, evenings and Public Holiday workdays and times is mandatory.
• 6 Day a week worker.Email now your cv: ericmaqwele@woolworths.co.za• JOB REQUIREMENTS
• A matric certificate and relevant management experience are essential for this position.
• Hospitality diploma or degree an advantage.
• Minimum 2 years previous experience in a FOH Supervisor Role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge,
• Strong leadership and people management skills
18h
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