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Quality Assurance Officer ( Call Centre) JB1832Pinetown, DurbanR7000 R9000 per monthThe QA ensures that all advisors use the same script, aftercall procedures and accountability standard. QA will periodically review sales data, customer surveys and call logs. They will use the information to ensure that company sales and service goals are in alignment with quality standards.Educational Requirements:Grade 12Data capturing and administrationPrevious experience working in administration/QAExcel proficiencyDuties and responsibilities:Complete all administrative duties includingInterpret and implement quality assurance standardsEvaluate adequacy of quality assurance standardsDevise sampling procedures and directions for recording and reporting quality dataProvide feedback on adhoc non-sales feedback requestsDistribute QA report at the end of each shift to the National Sales ManagerDistribute MTD and YTD QA reporting to the National Sales ManagerInvestigate customer complaints and non-conformance issuesCollect and compile statistical quality dataAnalyse data to identify areas of improvement in the quality systemDevelop and recommend and monitor corrective and preventive actionsPrepare reports to communicate outcomes of quality activitiesIdentify training needs and organize training interventions to meet quality standardsCoordinate and support on-site audits conducted by external providersEvaluate audit findings and implement appropriate corrective actionsMonitor risk management activitiesResponsible for document management systemsAssure ongoing compliance with quality and industry regulatory requirements
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzkxNTc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1229563&xid=1109_91577
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Collections Agent (JB1252)Pinetown, Durban, KZNR5000 per month plus commission6 Month Contract only Must be available to start immediateMust Reside in Kwa Zulu Natal Must have experience as a Collections AgentGrade 12Previous contact/call centre experiencePrevious experience in a collections roleReliable transportworking hours: Mon - Fri and 2 Saturdays a monthGood command of EnglishExcellent communication, listening and reading skillsPC literate, MS OfficeDuties and responsibilities:Outbound callsCollectionsWorking and capturing on debt collection softwarePlease do not forward a scanned CV, CVs should be submitted in Word or PDF format ONLY
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzUzNjY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126017&xid=1109_53668
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Core Connect boasts state-of-the-art contact centres with a highly experienced collections workforce. Our goal is to manage and facilitate debt recovery for businesses while ensuring brand sentiment is preserved. We strive to maintain the dignity of the debtor while negotiating a payment plan that is both sustainable and fair for both our client and the debtor, whilst streamlining the process for everyone involved.
What makes us a great organisation to work for?
We are a remarkable, caring, and focused team of people led by energetic and inspirational leaders who are excited and driven by our business niche, our people, and our cause.
*PURPOSE OF THE JOB: *
*The Team Leader is responsible for leading a team of call centre agents through guidance, development, motivation, and support. The Team Leader must ensure optimal efficiency and effectiveness in the Collections Business by driving the team to target achievement. The Team Leader must comply with all provisions of the Labour Relations Act in his/her dealing with the call centre agents. *
*KEY TASKS *
* Monitor and manage agent time and adherence
* Drive agent performance to their agreed Performance Development Plans
* Develop a High-Performance Collections team
* Identify areas of improvement in processes and systems
* Monitor the quality of the teams interactions with internal and external stakeholders
* Workforce and capacity planning
* Ad-hoc tasks
*REQUIREMENTS / QUALIFICATIONS:*
* NQF Level 4 - matriculation
* Studying towards a Management Diploma (Advantageous)
*EXPERIENCE:*
* 3 - 5 Years Debt Collections experience
* Call Centre & debt recovery
* Computer Literacy
* Microsoft Office
* PC Numerical Skills
* Leadership and / or Supervisory skills would be advantageous
* Excalibur (advantageous)
*KNOWLEDGE:*
• Telephone and negotiation skills
• Good knowledge of debt collection
• Basic understanding of debt review
• Legal collections
*SKILLS AND ABILITIES:*
• Strong analytical and problem-solving skills
• Ability to work under pressure
• Strong interpersonal and good communication skills, interacting with support employees and other internal / external parties
• Deadline orientated
• Negotiation and relationship building skills
• Computer skills (MS Office)
• Written communication skills – correspondence to clients and suppliers etc.
• Cross-skilling between portfolios
• Good planning and organizational skills to balance and priorities work
• Driver’s license and own transport essential
Market related.
*REQUIREMENTS / QUALIFICATIONS:*
* NQF Level 4 - matriculation
* Studying towards a Management Diploma (Advantageous)
*EXPERIENCE:*
* 3 - 5 Years Debt Collections experience
* Call Centre & debt recovery
* Computer Literacy
* Microsoft Office
* PC Numerical Skills
* Leadership and / or Supervisory skills would
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2OTk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192784&xid=1555_26995
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Our company is seeking Call Centre Agents to join our growing team.
· First call response on inbound tickets
· Network performance analysis
· Network availability monitoring and reaction
· Provide Level 1 helpdesk support for customers
· Fault logging with relevant service providers
· Cisco/Meraki configuration and troubleshooting
· Perform post-resolution follow ups to support requests
· Reinforce SLAs to manage end-user expectations
· Take ownership and responsibility of an issues from start through to a successful resolution
· Escalations external as well internal
* Matric
* 2+ years similar Call Centre experience
* 2+ years IT experience
Salary range : R6 000 – R10 000 pm
Office based and be required to work shifts and some weekends (24/7 operations)
* Matric
* 2+ years similar Call Centre experience
* 2+ years IT experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189933&xid=1555_25501
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We are currently employing debt review consultants in our well-established office in Westville.must be a smart individual who is sales driven and money hungry.Working times will be discussed at interview stage.Basic and comm offered will be discussed at interview stage.
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Collections Agent (JB1252)Pinetown, DurbanR5000 per month plus commission6 Month Contract only Must be available to start immediateMust reside in KZNMust have experience as a Collections AgentGrade 12Previous contact/call centre experiencePrevious experience in a collections roleReliable transportworking hours: Mon - Fri and 2 Saturdays a monthGood command of EnglishExcellent communication, listening and reading skillsPC literate, MS OfficeDuties and responsibilities:Outbound callsCollectionsWorking and capturing on debt collection softwarePlease do not forward a scanned CV, CVs should be submitted in Word or PDF format ONLY
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzUxNjIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1125902&xid=1109_51622
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CALL CENTRE AGENTSIConnect International is actively recruiting agents to market our Australian campaign NIGHTSHIFT!!!!Experience Required but not preferred (A 10 day paid training is currently being offered)Competitive Basic, Uncapped Commission, Loads of Incentives!!!!!!!!!!!Friendly working environment, loads of growth potential-Come join us on this journey as we set sail on becoming the biggest call centre in Durban!!!!!CV’s can be emailed toshiven@iconnecti.co.zaNight ShiftMon to Thurs- 1AM to 10AMFri- 1AM to 10AMN.B Call Centre is based in Escombe QueensburghDon’t hesitate, contact us today-let us help you create a financially stable future!!!!#passionatelypioneeringpeople #recruiting #experience #growth
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUyMzQ0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197525&xid=1266_52344
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Core Connect boasts state-of-the-art contact centres with a highly experienced collections workforce. Our goal is to manage and facilitate debt recovery for businesses while ensuring brand sentiment is preserved. We strive to maintain the dignity of the debtor while negotiating a payment plan that is both sustainable and fair for both our client and the debtor, whilst streamlining the process for everyone involved.
What makes us a great organisation to work for?
We are a remarkable, caring, and focused team of people led by energetic and inspirational leaders who are excited and driven by our business niche, our people, and our cause.
To support the Collections Call Centre by attending to all queries and requests from Debtors and clients:
• Attend to all queries and debtor status changes received through all media
• Action emails from debtors, clients and call centre agents within 48 hours of receipt
• Support the Collections Call Centre Agents so that they can achieve client targets
• Contact any third parties acting on behalf of the debtor in a status change to obtain the required documents for submission to client
• Investigating, rectifying, and reporting on payments and disputes
• Record the details of each interaction with the debtor on the collections system
• Use the prescribed codes when recording interactions as determined
• Obtain and record full details of the nature of any query that the debtor may have on the account and request any required documentation from the debtor
• Verify that all information captured on collections system is accurate and error free
• Ensure that all documentation is attached to the collections system as it is received
• Report any suspicious actions, activities or transactions whether by clients or colleagues
• Attending to ad hoc administration requests
*QUALIFICATION:
• NQF Level 4 – matriculation*
*EXPERIENCE:
• Extensive admin
• Strong Computer Literacy
• Excellent PC Numerical Skills
• Excalibur (Advantageous)
• Call Centre & Debt collections (advantageous)*
*KNOWLEDGE:
• Basic understanding of debt review
• Debt Collection*
*SKILLS:
• Advanced communication and influencing skills
• Problem solving and decision-making skills
• Conflict handling skills
• Negotiation and relationship building skills
• Computer skills (MS Office)
• Written communication skills*
*ABILITIES:
• Positive, pro-active, results-driven individual
• Creative and innovative
• Highly ethical and principle-driven
• Committed, dedicated
• Self-starter and follow-through
• Energy, drive, courage, and tenacity
• Cross-cultural awareness and sensitivity*
Market related - would be discussed at interview.
*QUALIFICATION:
• NQF Level 4 – matriculation*
*EXPERIENCE:
• Extensive admin
• Strong Computer Literacy
• Excellent PC Numerical Skills
• Excalibur (Advantageous)
• Call Centre & Debt collections (advantageous)*
*KNOWLEDGE:
• Basic understanding of debt review
•
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEzMjkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1152169&xid=1555_13292
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Collections Agent (JB1252)Pinetown, Durban, KZNR5000 per month plus commission6 Month Contract only Must be available to start immediateMust Reside in Kwa Zulu Natal Must have experience as a Collections AgentGrade 12Previous contact/call centre experiencePrevious experience in a collections roleReliable transportworking hours: Mon - Fri and 2 Saturdays a monthGood command of EnglishExcellent communication, listening and reading skillsPC literate, MS OfficeDuties and responsibilities:Outbound callsCollectionsWorking and capturing on debt collection softwarePlease do not forward a scanned CV, CVs should be submitted in Word or PDF format ONLY
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzUzNjY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126017&xid=1109_53668
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Are you looking for a career within a well-known and exciting company?
Due to expansion, we now have several vacancies available in one of our most popular offices based in Westville, Durban.
We are seeking enthusiastic and energetic sales consultants to join our incredible team. You will need to be determined to succeed and progress through the stages into a leadership position.
This role will give you the opportunity to develop and maintain a long and successful career within our business.
The role involves selling financial products over the phone to customers throughout South Africa. Once you have mastered and understand all the fundamentals of the business, you will be required to teach, train and lead your own sales team.
* Reach and exceed goals set by the business
* Enhance the customer journey in a professional and polite manner
* Ensure that all compliance procedures are adhered to
* Use the skill sets learned to capitalise on all business opportunities
* Matric certificate or higher
* Internal sales/ call centre experience (however not essential)
* Matric certificate or higher
* Internal sales/ call centre experience (however not essential)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU3ODE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1246241&xid=1555_57817
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Our client, within the logistics industry seeks to appoint a dynamic Sales Executive to join their team based in Westville. Job Duties Strategic Operations Planning • Participate in the strategic decision-making processes of the organization as a • member of the executive management team. • Develop the strategic direction for the company’s sales Solutions and drive the implementation and achievement of the set strategy. • Develop and maintain an appropriate Sales Solution and structure that supports the agreed strategy and meets the changing/evolving needs of the organisation. • Manage and develop strategic relationships with principals and customers. Strategy Execution • Work in conjunction with the Sales Director to create a national sales strategy, based on a 3-to-5-year view of requirements. • Determine operational capacity required across both the medium and the long term and plan required resourcing and technology requirements accordingly. • Work closely with national cross-functional management teams to ensure the delivery of an integrated supply chain benefit. • Drive the adherence to appropriate performance metrics across the organisation’s Sales Solution. • Ensure the agreed strategy is implemented through team targets and that these targets align cross functionally within area of responsibility Operational Planning • Provide the overall management and set the strategic direction for the organisation’s Sales Solutions • Develop and maintain strategic sales relationships and alliances with partners to develop sales opportunities. • Coordinate the development of sales promotions and lead generation activities. • Maximise route to market opportunities and optimize shelf health, increase sales, grow market share and ensuring brand activation. • Manage and incentivize the national sales force efficiencies through the implementation and management of a scorecard system. • Manage national field sales activities relating to strategic data collection and market Intelligence Sales Innovation • Identify opportunities for the appropriate and cost-effective investment of resources within the operation. • Identify and research emerging cutting edge sales and call centre practices, systems, equipment, and technologies to be introduced within the company, • Keep current with trends and issues in the industry, including current industry best practices and innovations. Job Requirements • A relevant bachelor’s degree or equivalent with a postgraduate or master’s degree • A minimum of 10 years of successful sales management experience at a senior/executive level within the FMCG sales industry. • Track record of success working with customers senior executives
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM2MzkzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1108404&xid=1266_36393
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