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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Cape Town, Western Cape Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202370 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves ...Job Reference #: 202370
4d
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Our client is an established contract Manufacturer based in Cape Town whose customers are Retail Chains and Brand Owners for whom they develop, manufacture new and innovative beauty ranges and existing ranges such as Skincare, Haircare and Bodycare.
Due to a growing demand an exciting opportunity exists to expand the Innovation Team with additional Product Managers.
Liaise with and manage the relationship with Retail Chains and Brand Owners on:-
The presentation of proposed trends and opportunities in the beauty product spaceThe development of new beauty products and lines for Retail Chains and Brand OwnersThe supply and service of beauty products manufactured on behalf of retail chains and brand owners
Head up the internal process of developing new beauty products and ranges:-
Briefing the in-house R&D Lab to create new product formulationsBriefing packaging suppliers to obtain suitable new product packaging and labelling in accordance with the Retail Chain or Brand Owners artwork and requirementsProviding ongoing liaison on the status of product development, problem solving, practical issues to the satisfaction of the Retail Chain or Brand OwnerAdministering the process of development ensuring that all records are maintained for internal and external requirements and that the development remains on budget and on time
To be successful, the incumbent would need to balance three critical areas:
Strong Relationships and excellent communication with Retails and Brand Owners which can be demanding and time consumingExcellent management of the project timeline with both internal and external parties, providing great admin, a strong practical problem solving capability whilst comfortably managing their own pressure and stressSound business sense with strong numeracy and the ability to read and understand P&Ls
In turn, my client promises : A flat interactive structure where your job and contribution are pivotal and valued; the opportunity to pursue a dynamic and exciting career with great prospects; flexibility in work arrangements and approach.
You will need an appropriate Degree or Diploma in Business or Marketing or even a financial/technical area coupled with a strong drive, ambition and work ethic.
A track record of success, even in an internship, will assist in demonstrating your capability and any experience or interest and understanding of the Health & Beauty Industry will be an added benefit.
Come and work with Blue Chip Clients and develop Health & Beauty Products today. Please forward detailed CV to placement.cpt@swifthr.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjMzMzkyMDE4P3NvdXJjZT1ndW10cmVl&jid=1057556&xid=1233392018
4d
1
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Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.
*Job Purpose:*
To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
*Job Objectives:*
* To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
* To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
* To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
* To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
* To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
* To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
* To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
* To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
*Qualifications and Experience:*
* Essential: Grade 12
* Desirable: Relevant Beauty/skincare qualification
* Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
*Skills, Abilities and Job Related Knowledge:*
* Understanding and application of selling principles
* Retail/FMCG background and understanding of merchandising and promotions principles
* Understanding of stock management procedures
* Knowledge of customer service excellence
* Knowledge of beauty and skincare products
* Results and target driven
* Strong customer orientation
* Good communication skills
* Interpersonal skills
* Engaging and confident
*Competencies:*
* Persuading and influencing
* Relating and Networking
* Delivering Results and Meeting Customer Expectations
* Commercial Thinking
* Following ins
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYxNjU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251518&xid=1555_61657
2y
1
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Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.
*Job Purpose:*
To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
*Job Objectives:*
* To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
* To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
* To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
* To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
* To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
* To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
* To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
* To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
*Qualifications and Experience:*
* Essential: Grade 12
* Desirable: Relevant Beauty/skincare qualification
* Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
*Skills, Abilities and Job Related Knowledge:*
* Understanding and application of selling principles
* Retail/FMCG background and understanding of merchandising and promotions principles
* Understanding of stock management procedures
* Knowledge of customer service excellence
* Knowledge of beauty and skincare products
* Results and target driven
* Strong customer orientation
* Good communication skills
* Interpersonal skills
* Engaging and confident
*Competencies:*
* Persuading and influencing
* Relating and Networking
* Delivering Results and Meeting Customer Expectations
* Commercial Thinking
* Following ins
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYxNjE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251491&xid=1555_61615
2y
1
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Taylor Root is delighted to be working with Dyson to recruit a Patent Attorney to join their legal team in Malmesbury. This is an exciting opportunity to join this dynamic organisation and be a part of the ambitious growth which is taking place.As a Patent Attorney, you will be working closely with the IP team, Research, Design and Development (RDD) teams, and outside counsel in the support of RDD project & technology teams to manage IP risk and deliver strategic value and advice to the Enterprise. You will be involved in supporting new technologies and early stage projects, which span a diverse range of categories including health and beauty, energy storage, digital motors and robotics.The position will see you advising the business on a wide range of IP issues, reviewing invention disclosure forms, engaging with outside counsel to support patent drafting activities, and prosecuting patent applications globally to deliver strategically relevant patents in a cost-effective manner. You will advise the business on potential risks relating to third parties rights through analysing freedom-to-operate searches and challenging the validity of third-party rights. You will support on IP ownership and licensing aspects of collaboration, research and development agreements, educate on IP related processes, and report regularly to their teams on the delivery of IP services.The successful candidate will be a qualified UK and/or European patent attorney with a strong technical background and relevant experience in chemical, materials science, mechanical or electro-mechanical fields. You will be team-oriented, with the ability to communicate IP matters to non-IP personnel in a clear and concise manner.Benefits include:27 days holiday (plus bank holidays)Group bonus scheme and pension schemePrivate medical insurance, private dental insurance and life assuranceEmployee assistance programme, on-site GPDiscounts on Dyson products, retail discountsFree lunches and hot drinks on campus, free on-site gym, free hair salonIf this role is of interest please get in touch ASAP.The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yOTJfMjQxMDk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1159082&xid=292_241099
2y
1
SavedSave
Taylor Root is delighted to be working with Dyson to recruit a Patent Attorney to join their legal team in Malmesbury. This is an exciting opportunity to join this dynamic organisation and be a part of the ambitious growth which is taking place.As a Patent Attorney, you will be working closely with the IP team, Research, Design and Development (RDD) teams, and outside counsel in the support of RDD project & technology teams to manage IP risk and deliver strategic value and advice to the Enterprise. You will be involved in supporting new technologies and early stage projects, which span a diverse range of categories including health and beauty, energy storage, digital motors and robotics.The position will see you advising the business on a wide range of IP issues, reviewing invention disclosure forms, engaging with outside counsel to support patent drafting activities, and prosecuting patent applications globally to deliver strategically relevant patents in a cost-effective manner. You will advise the business on potential risks relating to third parties rights through analysing freedom-to-operate searches and challenging the validity of third-party rights. You will support on IP ownership and licensing aspects of collaboration, research and development agreements, educate on IP related processes, and report regularly to their teams on the delivery of IP services.The successful candidate will be a qualified UK and/or European patent attorney with a strong technical background and relevant experience in chemical, materials science, mechanical or electro-mechanical fields. You will be team-oriented, with the ability to communicate IP matters to non-IP personnel in a clear and concise manner.Benefits include:27 days holiday (plus bank holidays)Group bonus scheme and pension schemePrivate medical insurance, private dental insurance and life assuranceEmployee assistance programme, on-site GPDiscounts on Dyson products, retail discountsFree lunches and hot drinks on campus, free on-site gym, free hair salonIf this role is of interest please get in touch ASAP.The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yOTJfMjQxMTY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1162546&xid=292_241165
2y
1
A Wine Farm in the beautiful Franschhoek valley seeks to employ an honest, hardworking OHS Coordinator.Duties include: Provide Health and Safety and Environmental guidance when required in accordance with Occupational Health and Safety Act with Regulations and OHSA 18001 and ISO 14001 (Environment)Manage SHE System Documentation and AdministrationManage system Training & InductionCoordinate Annual H&S program3 Monthly H&S meeting coordination & administrationAuditing of SHE Rep filesAssist with SHE Procurement and budget managementContractors Induction & auditing of contractor filesAssistance with annual medical checks and compiling annual training matrix.Perform Supplier, internal Audits & external certification auditsStacking Supervisor & scaffolding inspectorIssue Hotwork permitsCompiling of HIRA & SOP with assistance of departmental managerAssist in incident investigation, evaluating the final report. Requirements: Excellent interpersonal & communication skills (Afrikaans & English);2-3 experience in an OHS / SHEQ environmentGrade 12, Samtrac / Introduction to SamtracCode 8 drivers license, must have own transportMust be computer literate.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY4MTg0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1249669&xid=1108_68184
2y
1
To deliver cost effective operational strategy and service excellence by leading and directing the store management teams in order to deliver on the brands sales, profit and compliance targets leading to a competitive advantage for the brand.
* To implement area business opportunities to gain market differentiation that results in sales and profit growth through continuous competitor analysis
* To deliver and manage financial targets for the area
* To deliver and manage internal processes, procedures and compliance for the area
* To identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risk
* To monitor area performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken
* To generate, analyse and act on relevant reports and provide feedback within specified timeframes
* To be the customers first choice health and beauty retailer by living and driving the company values
* To implement, drive and monitor customer service initiatives and take corrective action that results in a great customer experience and achieves club card participation targets
* To implement and deliver on the store expansion growth targets for the area that delivers convenience to the customer
* To implement the people strategy that ensures on-going pharmacy and professional development, builds capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda
* To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance
* To deliver adherence to HR policies and procedures that is aligned to corporate governance
*Education and Experience Requirements:*
* Essential: Grade 12
* Desirable: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)
* Minimum 5 years experience in an area management role within a retail store operations environment with exposure to managing a diverse team
* Extensive people management experience
* Financial management experience (budgets, profit and loss statements, financial rations, etc.)
*Job Knowledge and Skills Required:*
* Retail Management
* Financial Management
* Risk Management
* Human Resource Management
* Change Management
* Business Acumen
* Commercial and Entrepreneurial Awareness
* Communication Skills
* Interpersonal Skills
* Analytical Skills
* Decision-Making Skills
* Able to motivate people
* Persuading Skills
*Essential Competencies*
* Deciding and Initiating Action
* Leading and Supervising
* Adhering to Principles and Values
* Presenting and Communicating Information
* Analysing
* Planning and Organising
* Delivering Results and Meeting Customer Expectations
* Coping with Pressures and Setbacks
* Entrepreneurial and Commercial Thinking
*Kindly note only ap
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU5NTk2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1247746&xid=1555_59596
2y
1
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Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
*Job Purpose:*
* To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
*Job Objectives:*
* To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
* To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
* To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
* To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
* To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Groups labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
* To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
* To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
* To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
*Education and Experience Requirements:*
* Essential: Grade 12 (Maths 50% and English 50%)
* Essential: Relevant Retail/Business Management qualification (External applicants)
* Desirable: Degree in Relevant Retail/Business Management
* Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
* Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
*Job Knowledge and Skills Required:*
* Understanding and application of financial management principles
* Retail/FMCG background and understanding of merchandising and promotions principles
* Knowledge of stock, cost, risk and compliance management procedures
* Knowledge of customer service excellence
* Knowledge of labour legislation and IR practices
* Knowledge of people manageme
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxODE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268931&xid=1555_71817
2y
1
Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.
*Job Purpose:*
* To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
*Job Objectives:*
* To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
* To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
* To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
* To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
* To timeously and efficiently resolve all customer queries in line with the Companys policies.
* To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
* To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
*Qualifications and Experience:*
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at grade 12 level
* Essential: Relevant Retail/Business Management qualification (External applicants)
* 1 years experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
* Numeracy and stock management experience
*Skills, Abilities and Job Related Knowledge:*
* Understanding and application of financial management principles
* Retail/FMCG background and understanding of merchandising and promotions principles
* Knowledge of stock, cost, risk and compliance management procedures
* Knowledge of customer service excellence
* Knowledge of labour legislation and IR practices
* Knowledge of competency based interviewing
* Results and target driven
* Sound managerial skills
* Planning and organising skills
* Problem-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy
* Numeracy skills
*Competencies:*
* Leading and Supervising
* Delivering Results and
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2OTIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245356&xid=1555_56923
2y
Entry level reception and Spa attendant position available.Must be completely bilingual.Must be willing to learn. Have lost of growth potential.Self motivated.Must want a career opportunity, not just a job.
22d
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To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
*Job Objectives:*
* To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
* To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
* To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
* To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
* To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
* To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
* To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
* To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
*Knowledge:*
* SAPC and relevant legal knowledge
* Ethical working practice and compliance
* Knowledge of stock, cost, risk and compliance management procedures
* Knowledge of patient care, professional counselling
* Knowledge of customer service excellence
* Knowledge of labour legislation and IR practices
* Sound understanding and application of financial management principles
* Knowledge of competency based interviewing
*Skills:*
* Sound managerial, tutorship and coaching skills
* Results and target driven
* Planning and organizing skills
* Problem-solving skills
* Strong customer orientation
* Interpersonal skills (Customer service orientation and effective patient care)
* Computer li
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUyMDQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1239601&xid=1555_52040
2y
1
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To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
*Job Objectives:*
* To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
* To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
* To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
* To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
* To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
* To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
* To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
*Education and Experience Requirements:*
* Essential: Registered Pharmacist with SAPC
* Desirable: Retail Pharmacy experience
* Desirable: Unisolve experience
* **Job Knowledge and Skills Required:*
* SAPC and relevant legal knowledge
* Ethical working practice and compliance
* Knowledge of stock, cost, risk and compliance management procedures
* Knowledge of patient care, professional counselling
* Knowledge of customer service excellence
* Tutorship and coaching skills
* Results and target driven
* Planning and organising skills
* Problem-solving skills
* Strong customer orientation
* Interpersonal skills (Customer service orientation and effective patient care)
* Computer literacy
* Strong financial acumen
* **Essential Competencies*
* Following instructions and Procedures
* Relating and networking
* Delivering Results and Meeting Customer Expectations
* Relating and networking
* Planning and Organising
* Coping with Pressures and Setbacks
* Entrepreneurial and Commercial Thinking
* Working with people
* Adhering to Principles and Values
*Contractual hours:*
* 45hrs 6days
*Kindly note that only applicants who meet the requirements will be contacted.**We are committed to the principles of Employment Equity.*
*Educatio
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUxOTYyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1239542&xid=1555_51962
2y
1
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
*Job Objectives:*
* To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
* To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
* To ensure the safe handling of cash at all times.
* To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
* To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
*Knowledge:*
* Basic maths calculations
* Retail/FMCG background and understanding of merchandising and promotions principles
* Understanding of stock management procedures
* Knowledge of customer service excellence
*Skills:*
* Planning and organising skills
* Problem-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy
* Numeracy skills
*Competencies:*
Essential:
* Relating and networking
* Following instructions and procedures
* Delivering Results and Meeting Customer Expectations
Desirable:
* Working with people
* Persuading and Influencing
* Planning and Organising
* Coping with Pressures and Setbacks
*Experience:*
* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
*Education:*
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level
Please email CV to: (CLK2001MGR@clicks.co.za)(mailto:CLK2001MGR@clicks.co.za)
*Experience:*
* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
*Education:*
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level
Please email CV to: (CLK2001MGR@clicks.co.za)(mailto:CLK2001MGR@clicks.co.za)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ4ODM5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235599&xid=1555_48839
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Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.
*Job Purpose:*
* To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
*Job Objectives:*
* To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
* To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
* To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
* To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
* To timeously and efficiently resolve all customer queries in line with the Companys policies.
* To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
* To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
*Qualifications and Experience:*
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at grade 12 level
* Essential: Relevant Retail/Business Management qualification (External applicants)
* 1 years experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
* Numeracy and stock management experience
*Skills, Abilities and Job Related Knowledge:*
* Understanding and application of financial management principles
* Retail/FMCG background and understanding of merchandising and promotions principles
* Knowledge of stock, cost, risk and compliance management procedures
* Knowledge of customer service excellence
* Knowledge of labour legislation and IR practices
* Knowledge of competency based interviewing
* Results and target driven
* Sound managerial skills
* Planning and organising skills
* Problem-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy
* Numeracy skills
*Competencies:*
* Leading and Super
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM4MTEwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231548&xid=1555_38110
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