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Responsible for human capital and payroll-related administration, employee self-service support, payroll processing, and data reporting services. Participate in projects related to documentation, data generation, data capture and data integrity within the HC & Payroll systems.
At least 3 years of relevant experience within an HR Team, payroll processing, and systems related roleExperience in remuneration and benefits administrationSome knowledge and experience in Sage 300 People payroll system Knowledge and understanding of Labour relations (BCEA/LRA/BBBEE, etc)Confidential payroll processing
Preferred:
Experience in tax-related reporting to SARSExperience in compliance reporting to the Department of Labour
Minimum qualification(s)
Business administration and/or payroll qualificationRecognition will be given to prior learning and practical experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODI4MTk1MDc5P3NvdXJjZT1ndW10cmVl&jid=881118&xid=1828195079
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Junior BookkeeperWe are looking for a JUNIOR BOOKKEEPER to join our Vredenburg branch, who is able to provide a finance function thatincludes the full debtors functions. If you are passionate and driven about allthings finance and have the below abilities and attributes (experience isrequired in the below areas), please contact us and send through your cv topagejl@bayteck.co.za. Below is a general view of what is required andexpected by the successful candidate:Responsibilities:• Perform day to day management of all receiptcycle activities and provide efficient customer service.• Keep track, process and reconcile receipts andcustomer accounts, including customer invoices, statements, credit checks,refund requisitions e.t.c, in compliance with financial policies andprocedures.• Ensure correct approval, sorting, coding andmatching of invoices/receipts.• Liaise with internal and external clients.• Continuously improve receipt processes.• Assist the department to make sure that controlsare in place and filing is kept in line with procedures.• Send electronic invoices and statements to allcustomers.• Telephonic collections to all debtors. Confirmpayment amounts and dates, including inter company.• Print debtors age analysis. Update cashflow.• Receive remittance, allocate payment on pastel.• Maintain customers details on pastel.• Keep information confidential • Keep up with financial policies, regulation andlegislation.• Related finance functions as required by thedepartment.Requirements:• At least two years working experience withcorporate debt collection• Proven knowledge of excel and Pastel Partner,tested• Excellent understanding and knowledge of jobfunction processes and processing • Able to process and capture fast• Good work ethics• High degree of accuracy and attention to detail• Ability to navigate challenges with minimumsupervision. • Shows initiative• Own transport• Solid understanding of all round bookkeeping andaccounting principles• Proven ability to calculate, post and manage accountingfigures and financial records• Data entry skills along with a knack for numbers• Hands-on experience in operating spreadsheets andaccounting software (Pastel Partner)• Proficiency in English and in MS Office• Customer service orientation and negotiationskills• Deadline driven• Organised and results driven
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ3Njk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178961&xid=1266_47699
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Responsible for human capital and payroll-related administration, employee self-service support, payroll processing, and data reporting services. Participate in projects related to documentation, data generation, data capture and data integrity within the HC & Payroll systems.At least 3 years of relevant experience within an HR Team, payroll processing, and systems related roleExperience in remuneration and benefits administrationSome knowledge and experience in Sage 300 People payroll system Knowledge and understanding of Labour relations (BCEA/LRA/BBBEE, etc)Confidential payroll processingPreferred:Experience in tax-related reporting to SARSExperience in compliance reporting to the Department of LabourMinimum qualification(s) Business administration and/or payroll qualificationRecognition will be given to prior learning and practical experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzUyODMxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1128027&xid=1109_52831
2y
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To coordinate the occupational health & safety processes and primary health of the company.
Responsibilities:
•Provide a primary health service to employees and dispense schedule 1 to 4 medicines and provide input into the annual budget
•Coordinate and provide the bi-annual wellness screening of all employees
•Notify HR of high-risk cases
•Identify employees with social problems that should be referred to the contracted service provider
•Coordinate specialist service providers to deliver training and education on health matters
•Coordinate the EAP programme and manage the service provider
•Provide reports on trends within agreed deadlines
•Maintain employee health records and capture employee data on the electronic system
•Provide monthly reports on the primary health service to HR on relevant statistics and trends and make recommendations for trends picked up
•Coordinate the in-house wellness programme
•Support organizational compliance to occupational health and safety employment legislation
•Report and follow up on all occupational accidents and emergency treatments and take action where required
Please note: This position is based in Atlantis.
•Registered Nurse with relevant qualification in Occupational Health
•Diploma or Btech in Occupational Health
•Dispensing license
•Audiometry, Spirometry and Dispensing certificate
•Registered with the South African Nursing Council and the South African Society for Occupational Health Nurses.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzE5NTFfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1132654&xid=1419_1951
2y
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*Reference: CPT000245-Karen-1*
*
The main purpose of this position:*
Assist the HR manager and team with the effective running of department by fulfilling daily HR duties
*
Duties & Responsibilities include:*
*(But are not limited to)*
* Manage electronic timekeeping systems and pull timesheets
* Manage daily office attendance and related admin i.e. leave applications etc.
* Assisting with the processing/calculating of weekly payable hours and deductions for 4 payrolls consisting of approx. 400 employees
* Ensure payslips are printed and issued
* Pull weekly and monthly payroll reports and send to relevant parties
* Calculating overtime for monthly salaries
* Capture monthly payroll leave schedules and any other related admin
* Assist in answering employee’s questions regarding payroll related matters once investigation is done regarding discrepancy
* Maintain employee records as well as maintaining and updating payroll records
* Processing new employees, promotions and terminations
* Provide administrative assistance to the accounts department
* Assist in capturing, screening and monitoring all COVID:19 cases
* Must be able to assist with audits (BEE, EE, Seta and DoL) and do internal audits
* Must be able to complete UI-19’s and maternity documents accurately
* Provide assistance to the HR team where needed including general admin duties
*
*
*Requirements:*
* Must have knowledge of BCEA and LRA
* VIP Premier Payroll (MUST),
* ESS - advantageous and
* Timekeeping (Viper and/or T&A) – advantageous
* Diploma and or Degree in business administration or HR.
* Proficiency in Microsoft Office 365
* Strong in Word and Excel
* Strong numerical aptitude – attention to detail very important
* At least 5 years relevant HR experience and payroll office experience
Skills & Competencies
* Excellent written and verbal communication skills
* Able to effectively communicate with staff at all levels
* Ability to conduct research and analyze data
* Honesty, Integrity & Reliability
* Strong attention to detail
* Problem-solving skills
* Critical thinking capabilities
* Ability to exercise sound judgment in decision making
* Apply urgency in work done – report faults urgently, take action urgently; results orientated
* Self-motivated: Ability to work with little supervision
* A willingness to learn
* Strong ability to multitask and prioritize
* Open to change and learning new systems
* Able to work under pressure and meet deadlines
* Good time management
* Must have own transport
* Willing and able to work overtime
*Working Hours:*
08h00 – 17h00 Mondays to Fridays – weekend as required
(Hours may fluctuate due to production requirements, weekends and overtime as per operational requirements)
Please email CVs to (tracy@glass-house.co.za)(mailto:tracy@glass-house.co.za)
R
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1Nzk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190122&xid=1555_25799
2y
Ads in other locations
Are you young with little to no experience? And need to gain experience?Our clients are seeking junior receptionist, admin assistants, data capturers, office assistants.Age 21 - 30 Clients is based in Mitchells PlainDo you live in or near the following areas. Ottery, Mitchell's Plain, Tokai, Retreat, Plumstead, Pelican Park, Grassy Park, Lotus River, Bayview. Any of the surrounding areas.Email your CV's with references to recruitcc44@gmail.comSalary range R4500 - R5500
1h
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A managed care company based in Cape Town is recruiting for a professional and motivated HR Administrator to fill this vacancy.
Job Purpose:
The Human Resources Administrator provides support to the business and ensures that all Human Capital transactional activities are effectively executed across the value chain.
Key responsibilities may include but are not limited to:
• Provide the relevant and appropriate administrative and operational support in line with the business and groups processes
• Timeous and accurate capturing, updating and maintenance of human capital records on all platforms and/or systems
• Participates with end-to-end recruitment and onboarding processes
• Drafting of disciplinary documentation ensuring adherence to applicable processes with oversight from the HR Manager
• Attendance at Disciplinary Enquiries (DE)
• Participate with the implementation of an employee value proposition to drive the attraction and retention of talent
• Act as a champion for the implementation of human capital policies to ensure that all decisions are fair and objective
• Assist in driving people wellness initiatives throughout the business
• Collaboration of information for human capital reporting
• Administration of the payroll and employee benefits component of the business
• Provides the relevant and appropriate HR administration support to business as and when required in line with the groups shared services processes
• Champion Change Management with all stakeholders
• Drive and influence the culture of the organization by assisting with various employee engagement programmes
• Participate in projects as identified in line with the human capital strategy
• Communication with various internal and external stakeholders
Critical Skills/ Competencies:
• Highly numerate
• Solutions driven
• Excellent Problem solving and Accuracy skills
• Strong analytical skills
• Meticulous attention to detail
• Self-starter, motivated, takes initiative and can work independently
• Excellent communicator with all levels in an organisation (verbal and written)
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills)
• Ability to logically work with volumes of data Experience:
• Proven experience as an HR Administrator in a generalist capacity
• A demonstrated track record of delivering excellent results in a fast-paced, high pressurised environment
• Experience in healthcare insurance, financial or administration industry knowledge of relevant legislative environment is highly desirable Education and Applicable Systems:
• Matric
• Diploma or Degree in HR Management is a prerequisite
• Proven proficiency in MS Office packages Working hours: Flexible hybrid during the ...Job Reference #: 202660
21h
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Property: Pezula Resort Hotel and Spa Responsible to: Senior Stock ControllerPurpose of the job: Control the ordering, purchasing and issuing of all stock including food and beverage goodsTo assist keeping food and beverage cost and quality within the set Village n Life guidelinesTo source quality stock including and cost effective ingredientsMaintain the cleanliness and order of all storesEnsure safeguarding of stockEnsure accurate and complete stock countsManaging appropriate cost of sales levels as per company policy Personal skills and abilities: Attention to detailHigh level of accuracyReliable and well presentedMethodical and thorough in all tasks undertakenAbility to achieve and maintain a high standard of cleanliness and hygieneWillingness to adopt a flexible approach to tasksAbility to work as a team member Accountabilities: PROCUREMENT Close liaison with stock including food and beverage suppliers in order to obtain the best quality at the best priceEnsure the safe receipt of all incoming stock including food and beverage products and check the following:- that the correct quantity of goods are suppliedthat the quality of goods meet expected standardsthat temperature controls and records are correctthat items are delivered under correct conditionsthat the shelf life of products are adequatethat all delivery details are recordedthat all products are date stamped accordingly by security Ensure that all beverage items required are availableKeep up to date with the latest trends and products STOCK MANAGEMENT, ISSUES & TRANSFERS Ensure that stocks are held within the company objectiveEnsure stock safeguarding - that all goods are promptly and securely stored, under supervision as necessary, in the correct mannerEnsure that stock rotation is adhered to at all times and provide details of short-life products to the respective departmentsEstablish issue times for all stores, restaurants, bars and external propertiesIssue all goods as requested and alert the departments to any request deemed unreasonableEnsure that the system of issues to bars, restaurants and external properties are carried out correctlyAssume responsibility for the security of premises and keys in the stores areas. Ensure that areas are kept clean, tidy, yet accessible at all times and that broken stock is stored in the correct manner and utilised as a priorityEnsure the correct working of mechanical storage equipment. Monitor and record the temperatures of all cold holding equipment and maintain the safe storage and issue of cleaning materials in accordance with company regulations.Ensure accurate and complete stock counts are taken and recorded DATA CAPTURING AND COST CONTROL Updating prices of items
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3NTg0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1211009&xid=1108_57584
2y
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An innovative investment firm seeks the expertise of a self-driven and critical thinking Mid-Senior Technical Test Analyst to join its Flex team. Flex is a monolithic system that is developed by a third party, it consists of a UI (used by admins to capture/override data issues), a core system with several webservices that provide an interface to allow other systems to input/retrieve data from Flex that houses business rules and a batch system that runs over night to allocate money movements. You will preferably require a Computer Science/Business Information Systems Degree, have strong JavaScript, able to read and write SQL, know where it is most effective for an automated test to live (Unit, Integration, Acceptance Testing, E2E), understand the benefits of manual testing but also the costs & experience testing data within databases, reports, and applications. You must have a strong coding background to assist in building the automation systems that enable the rapid delivery of this world class software.Duties:Estimate effort for testing tasks.Define the testing approach for each sprint.Collaborate with Business Analysts to extract testing requirements for user stories.Design and create test cases.Execute automated and manual test cases.Implement automated tests for new functionality and implement automated tests to replace existing manual tests.Collaborate closely with Developers, identifying, logging, prioritizing, and verifying defects in a defect tracking system.Manage and maintain the test environments and test data.Develop test tools and extend test frameworks and test environments.Second Line support and root cause analysis of production issues and proactive, and efficient support service.Play a central role in establishing best practices for testing in an Agile environment.Continuous improvement initiatives specifically regarding quality.Product risk mitigation thereby limiting defects in production.Project risk mitigation thereby ensuring a smooth deployment process.Manage and maintain the Regression Test suites (manual / automated).Carry out Exploratory Testing.Provide the PO with sign-off of for releases.Requirements:Qualifications – Degree in computer science or Business Information Systems ideal, but solid experience will be considered as well.Experience/Skills – Understand the systems or products you are testing.Able to understand requirements to come up with sufficient testing coverage.Can program (we use Scala, JavaScript and UFT amongst others).Must have strong JavaScript skills.Know how to read and write SQL.Know where it is most effective for an automated test to live (Unit, Integration, Acceptance Testing, E2E).Understand the benefits of manual testing but also the costs.Can solve complex testing issues.Have experience testing data within databases, reports, and applications.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzExMDQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187247&xid=1320_11045
2y
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Exciting Opportunity! Are you a detail-oriented, problem-solving dynamo with a passion for numbers and an eye for precision? Were on the lookout for a savvy individual to join our finance team and take charge of ensuring smooth financial operations.Your responsibilities will include:For all invoices received, ensure that they are valid in terms of the Tax Act.Ensure that the invoice is approved for payment.Capturing approved invoicesCapturing approved staff claimsAttributes required:Accuracy and attention to detailAnalytical and problem solving skillsGood communication skills, interpersonal skillsAbility to interpret statementsWork well under pressureDeadline drivenRequirements:Must have a matricFinance or Accounting diplomaA minimum of 2 – 3 years experience in a similar roleIntermediate Excel experienceBasic SAP knowledge required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mjk4OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776291&xid=1109_182988
21h
1
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A leading retailer has a great opportunity for a Risk Engineer.
Responsibilities
Provide support in the management of risk mitigation focusing on compliance and regulationsResearch and keep up-to-date with regulatory requirements and best practicesAssist in the development and continuous improvement of projects and initiativesProvide project management support through the ownership and delivery of initiativesPerform administrative tasks (data capturing and processing and verification of designs, reports and other deliverables)Liaise with various stakeholders to identify and define requirements, scope and objectivesAssist with preparing and documenting project proposals, standards and operating proceduresProfessional handling of coordination, correspondence, queries and feedback to internal stakeholders and external service providersAssist with stakeholder management and communications, including status reporting, meeting minutes and other project documentation to various stakeholders
Requirements
Technical and/or project management-based education is preferredExperience in a similar roleExperience within a regulatory, building control, health and safety or risk management environmentExperience in an FMCG, Technical and Engineering environment is advantageousAbility to review technical documents such as standards, proposals, designs, budgets, etcProject management and administration skills and knowledgeData processing and analysis skills in MS Office applications (Excel, Word, Powerpoint) is advantageousGood written and verbal communication skillsEqually capable of working independently or in a team (collaborative) environmentDiligent in following instructions and proceduresAbility to use initiative in dealing with challenges and when they ariseA high level of self-motivation and ability to set and meet goals
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODAzOTgwNzA2P3NvdXJjZT1ndW10cmVl&jid=1142896&xid=1803980706
21h
1
FUNCTION
Our client is looking for an enthusiastic and business-oriented person who is willing to coordinate and to administer the applications for Fairtrade Certification of companies in assigned countries in Africa and provide administrative support to the team. Internal and external customer service is a priority for this applicant. Attention to detail, willingness to learn and work in a team are essential assets in this position. The person will be part of a dynamic and multi-cultural team which is responsible for the certification of Fairtrade customers in Africa.
CORE RESPONSIBILITIES
Manage all new applications for certification from French-speaking producers and traders in AfricaSupport the certification staff in data management and communication tasks and other tasks as neededMaintain the company’s database for the regions and produce the necessary reports out of the databaseManage the practicalities of the officeCommunicate with customers and answer queries on the work of the companyLiaise with other applications and certification staff in the global company
TASKS
Prepare and send application packages and invoices to applicantsAccept and process all new applicationsCommunicate with applicants and staff to facilitate a smooth applications processCapture data on applicants and other clients in the company’s databaseUpdate data in the database and produce reports out of the databaseAssist with invoicing and follow-up on paymentsGeneral communication with third partiesAssist Analysts and the Regional Manager to keep Certification documents and filing systems including auditor information in orderManage distribution and filing of physical documentsManage relevant databases, ensure information is up to date and completeSupport the Certification team by updating information in the databases, according to relevant work instructionsContinuously improve procedures, formats and toolsAssist with office management and liaison with service providersManage the practicalities of the officeAssist the Analysts and the Regional Manager in liaison with subcontracted auditorsOther relevant tasks as requested by line manager
REQUIRED QUALIFICATIONS
Post-Matric Qualification or at least three years’ work experience in office management; administration; communications; secretarial services; data management; (or the equivalent)Fluent in English and French oral and writtenPermission to work in South AfricaExcellent interpersonal and organizational skills with the ability to prioritize work and assist more than one colleagueA pro-active, hard-workin...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85OTU5MTkzNj9zb3VyY2U9Z3VtdHJlZQ==&jid=1183433&xid=99591936
21h
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Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalismFirst response on Social media platforms such as Facebook, Twitter, Instagram etc.Understanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according to processes and procedures.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on emails etc. including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support in writingSubmit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
Matric/NQF Level 4 Equivalent Excellent comprehensive skillsExcellent writing and reading skillsExcellent typing skillsBe social savvyPrevious experience is advantageousLeadership and communication skillsGood presentation skills both verbally and writtenStable internet connection at home6 months Customer service experience6 months Social Media Experience
Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/1099133981?source=gumtree
21h
1
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/3153491299?source=gumtree
21h
1
SavedSave
Were looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a people-first culture.
Key Competencies & Skills
Drive operational and technological efficiencies within the teamManage daily operations Monitor team performance against target on a day-to-day basis, and implement changes where appropriate Ensure the individual team members service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.Handle difficult customer complaints or enquiries Drive quality control and ensure corrective actions are taken where requiredManage administrative workloads and outbound projectsProactively encourage high performance Coach low performers within the teamAdhere to all HR policies and procedures Ensure adherence to Health, Safety and Environmental legislature
Qualifications & Experience
MatricAt least 3 years experience in a leadership role, in contact centre Must be technologically savvy Certificate in supervisory management, ideal but not essential Willingness to work shifts Willingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policies Ability to handle escalations and take ownership
Working Hours
06h00 – 22h00 Monday to Sunday
https://www.ditto.jobs/job/gumtree/3811782397?source=gumtree
21h
1
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781?source=gumtree
21h
1
ADMIN SUPERVISOR (COLD STORE)-Stikland, Cape Town -Neg
A Cold Storage Company is in search of a proficient and organized Admin Supervisor.
The main purpose of the role is to provide effective administrative support to the Cold Store operations and Warehouse management. You will be responsible for capturing and monitoring information as well as maintaining data on the Warehouse Management System (WMS). You will also be required to assist with both internal operations and external client operations.
Minimum Skills and Experience:
? Minimum of Matric or NQF Level 4 or higher,
? 3-5 Years of Administration Experience within the Manufacturing/Warehouse Industry,
? Experience in the Cold Storage Environment is Essential,
? Relevant knowledge of Logistics as well as WMS and Distribution Software,
? Knowledge/Experience with Food Safety and HACCP,
? Knowledge/Experience with Occupational Health & Safety,
? Proficiency in Microsoft Office programs,
? Valid Driver’s License,
? Ability to Manage Time effectively and work well under pressure.
Duties, Requirements and Responsibilities Include:
? Receiving, Dispatching and Inventory Control Procedures,
? Must have a good understanding of customs procedures and requirements,
? Operate and manage Warehouse Management Systems (WMS),
? General Administrative Duties and Procedures, including but not limited to Filing, Documenting and Audit Documents,
? Good Telephonic and Interpersonal Communication,
? Handling of Samples,
? Assist with Food Safety Audits and Documentation,
? Handling Customer Queries and Requests,
? Assist with Staff Time Keeping,
? Deliver support between Internal and External Parties,
? Ensure Imported Stock Procedures are followed correctly,
? Communicate Logistics with Management,
? Knowledge/Experience with Supply Chain Principles, Procedures and Practices,
? Administer Receiving Books daily and ensure there are never outstanding GRVs,
? Ensure GIVs for Deliveries/Dispatched Products are accurately Captured and Processed,
Mail anthonyjobs@wcp.co.za
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Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalismFirst response on Social media platforms such as Facebook, Twitter, Instagram etc.Understanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according to processes and procedures.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on emails etc. including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support in writingSubmit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
Matric/NQF Level 4 Equivalent Excellent comprehensive skillsExcellent writing and reading skillsExcellent typing skillsBe social savvyPrevious experience is advantageousLeadership and communication skillsGood presentation skills both verbally and writtenStable internet connection at home6 months Customer service experience6 months Social Media Experience
Salary and rates including allowances, incentives: you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/469251521?source=gumtree
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A well-established Tourism Company requires a Reception to join their team.
Requirements:
• Experience in Hotel/Private Game Reserve/ Accommodation reception specifically
• Presentable and well – groomed
• Friendly and well spoken - Can communicate well with guests, suppliers and staff
• Professional at all times
• Hard working and use initiative
• Hands-on problem-solving approach
• The ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Reservations experience adv.
• Own transport
Please note that only suitable candidates will be contacted.
Responsibility:Job Duties:
• Meet and greet clients, guests and others
• Answering calls and transfer calls to requested departments
• Will have to be well equipped to work on a switchboard
• Stationery stock purchase and control
• Ensure that the front entrance of the office is neat and tidy at all times
• Filing as requested
• Data capturing as requested
• Might have to work on a booking system, which would require you to be computer literate
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Position Description
On-site, full-time position as a Master Data Management (MDM) Engineer in our client Cape Town office.
This position reports to the R&D Process Development Team Lead and will perform day-to-day master data activities creating, maintaining, and coordinating processes across the organization to support master data management activities. Additionally, this position is expected to provide accurate, consistent, and complete master data to functions, applications, and processes within their organization.
The successful candidate will thrive in a dynamic, fast-paced working environment and contribute directly to their company culture and success. This position will offer unique challenges, learning, and growth including the opportunity to support a global organization
Responsibilities
Master Data Management Process
Creation of release, maintenance, change, lifecycle, and monitoring processes to ensure efficient and streamlined master data management processesCreation and maintenance of documentation related to data location, data source, data relationship, data Integration maps, and data classificationsTraining of business teams on master data management processes including the interactions with processes and data during their routine tasksMonitor MDM processes to ensure risk based performance reporting on the use and maintenance of data
Support and facilitate data access for both operational and analytical master data
Identify data sources, producers, and consumers within the organizationCollect and analyze metadataStreamline data sharing between different business systems and facilitate data processingEstablish permission and security frameworks related to data sourcesEstablish and maintain a high level of data accuracy, consistency, and quality
Master data activities for products, parts, and label data
Capturing and maintenance of all related dataRelease and change management of dataLifecycle procedures to ensure data is available or decommissioned in timeMonitor the usage and quality of data
Required Experience
Working with MDM concepts within organizationsData modeling for MDM data domains and designing hierarchiesManufacturing part master data principles and practicesExperience with manufacturing ERP and MES systemsUsing data quality tools to profile, cleanse, standardize, and enrich dataUsing ETL and API tools to integrate data sources and consumers
Preferred Additional Experience:
Experience in multi-national or corporate environments is essentialBasic understanding of compliance framewor...
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