Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Some search tips we've found useful:
- Check the spelling of your search terms
- Use fewer or more general search terms
- Try browsing a category related to your search terms
Ads in other locations
1
SavedSave
Location: Century City, Cape Town
Salary: Exp. Dependent
Start: ASAP
Purpose of the Role
To manage and maintain the operations team of the Central Fraud team and develop the department.
Key Responsibilities:
Responsible for supervising the general operations of the teamsAct as an escalation resource for cases that require more in-depth investigation and knowledgeAssist with the Risk responsibilities and obligations of the organisation including development, performance, and maintenance of processesAssist in achieving complete risk management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies’ processes and proceduresMeet set targets personally and for the teamTogether with the department Trainer, contribute to the training and development of the teamMonthly Team feedback sessions and managing progress of each individual team member.Monitor team performance, KPIs, and SLAs and motivate the team to achieve goalsProviding advice, guidance, and support to all individuals on the teamAssist in the recruitment of team members, subject to agreed criteriaTrain and appraise individual team members to ensure targets are metGrooming the team in all process areas and regularly working towards expanding their knowledge baseRegular reporting and escalation to Management about team progress and any concerns that require their attention.Allocation of work based on business and management requirements. Ensuring that all tasks is being recorded, performed, and updatedEnsuring adherence to all internal process documents and policiesDocument and send via email any personal improvement discussions held with individual team members to management and to the individual
Requirements:
Experience of working in an eCommerce businessExperience working in risk & fraud mitigation function and understanding the regulatory requirements.Experience in handling & mentoring people and holding healthy discussions.Experience in documentation and effective communicationEffective business decision-making skills, be able to think on your feetExcellent computer proficiency (MS Office – Word, Excel, and Outlook)Leadership experience, handling people and their workExperience in working for an international contact centreAbility to work in different shiftsAbility to work in a multi-dimensional environmentGrade 12 or equivalent
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTk0NDI5NTU1P3NvdXJjZT1ndW10cmVl&jid=1237460&xid=1594429555
4d
1
SavedSave
Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
Overview
Our client is currently recruiting a German-speaking Trip Coordinator to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:
Working closely with their partners to confirm ground services the moment a booking comes inReconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guestLiaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultantsProviding prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problemsUnderstanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travelBriefing guests about their upcoming experience in Africa and EuropeActing as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisisIssue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates
Why would you want this job?
This is a very unique customer service opportunity for many reasons – here are a few!
The people you work with: They are a dynamic international and multicultural team where you will be challenged and have countless opportunities to broaden your horizonsSupport for your growth: Their pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, they invest considerable time and resources in the growth and development of their peopleFlexible working hours: After the initial training, you will have considerable flexibility in your working hoursHaving an impact: You contribute to memories...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjAwNDcxNjkyP3NvdXJjZT1ndW10cmVl&jid=377178&xid=1200471692
4d
Successfully Added to List
View and manage your saved ads in your account.