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An exciting opportunity exists for a role of Telesales Representative to join this dynamic Cosmetic company in the sales department to achieve certain sales targets for the Independent channels. Telesales is the selling of products or services through the telephone and via email. As a telesales representative, you reach potential and existing customers directly by phone and/or email, to encourage them to buy products and offers.
Responsibilities:
• Direct sales
o Contact existing customers and new prospects to attempt to sell. Use active database to identify customers who have bought a product in the past or prospects whose profiles indicate that they are likely to buy.
o Conducting sales presentations through the phone and screen sharing
o To independent trade – both existing and potential new clients that cover the following channels in all provinces (excluding KZN):
? Independent pharmacy, Health shops and Supermarket (eg Vegan or Natural foods), Salons/spas, Boutique hotels & Spas, Juice bars, Wine Estate stores (gift shops), Markets, Online stores (independents), Lead generation
o Generating and qualifying leads from cold calling o Managing, tracking, and following up on leads by calling them and take and process orders
o Responsible for taking orders and sending them through for processing
o Following up on payment and ensuring orders department have Proof of Payment o Must be in line with Company order and returns policy (minimum order values etc).
o Let customers know about new products or promotions that are relevant to their needs or preferences.
o Handling complaints and dispute resolution is an important role to be played in customer satisfaction and protecting the brand.
o Update daily activity reports. The reports cover the number of calls, leads, customers, sales and other vital information. From time to time there may also be customer surveys that need to be completed
o Meeting monthly and quarterly sales goals in accordance with goals
o This will imply making a minimum number of calls and closing the sale to achieve targets
o Ensure ALL relevant point of sale is available by account in the dispatch area
o Monthly pack up of sales representatives, kit bags
o Launch timings are key and work closely with orders department
o Responsible for stock counts of all POS o Ensure POS cage is kept under lock & key
o Ensure POS cage is kept neat and tidy
o Receive any incoming POS, do a count and pack away neatly (ensure invoices and delivery notes go through to line manager and accounts)
o Regular clean up of old POS material (destroy/recycle)
o Strict control over sample sachets (separate marketing and sales requirements)
ESSENTIAL REQUIREMENTS:
• South African National Senior Certificate (Matric) • Proficient in English, with Afrikaans an advantage • Excellent communication and phone skills • Patience, a persuasive and persistent nature • Sales/target driven • Good writing skills • Professio
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxMzYzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268457&xid=1555_71363
2y
1
An exciting opportunity exists for a role of Telesales Representative to join this dynamic Cosmetic company in the sales department to achieve certain sales targets for the Independent channels. Telesales is the selling of products or services through the telephone and via email. As a telesales representative, you reach potential and existing customers directly by phone and/or email, to encourage them to buy products and offers.
Responsibilities:
• Direct sales
o Contact existing customers and new prospects to attempt to sell. Use active database to identify customers who have bought a product in the past or prospects whose profiles indicate that they are likely to buy.
o Conducting sales presentations through the phone and screen sharing
o To independent trade – both existing and potential new clients that cover the following channels in all provinces (excluding KZN):
? Independent pharmacy, Health shops and Supermarket (eg Vegan or Natural foods), Salons/spas, Boutique hotels & Spas, Juice bars, Wine Estate stores (gift shops), Markets, Online stores (independents), Lead generation
o Generating and qualifying leads from cold calling o Managing, tracking, and following up on leads by calling them and take and process orders
o Responsible for taking orders and sending them through for processing
o Following up on payment and ensuring orders department have Proof of Payment o Must be in line with Company order and returns policy (minimum order values etc).
o Let customers know about new products or promotions that are relevant to their needs or preferences.
o Handling complaints and dispute resolution is an important role to be played in customer satisfaction and protecting the brand.
o Update daily activity reports. The reports cover the number of calls, leads, customers, sales and other vital information. From time to time there may also be customer surveys that need to be completed
o Meeting monthly and quarterly sales goals in accordance with goals
o This will imply making a minimum number of calls and closing the sale to achieve targets
o Ensure ALL relevant point of sale is available by account in the dispatch area
o Monthly pack up of sales representatives, kit bags
o Launch timings are key and work closely with orders department
o Responsible for stock counts of all POS o Ensure POS cage is kept under lock & key
o Ensure POS cage is kept neat and tidy
o Receive any incoming POS, do a count and pack away neatly (ensure invoices and delivery notes go through to line manager and accounts)
o Regular clean up of old POS material (destroy/recycle)
o Strict control over sample sachets (separate marketing and sales requirements)
ESSENTIAL REQUIREMENTS:
• South African National Senior Certificate (Matric) • Proficient in English, with Afrikaans an advantage • Excellent communication and phone skills • Patience, a persuasive and persistent nature • Sales/target driven • Good writing skills • Professio
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2MjI5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191401&xid=1555_26229
2y
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