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To perform to the best of your abilities all duties and responsibilities reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to always preserve its reputation and goodwill.
Manage outbound calls, mails, and cases within the Service Level Agreement (SLA).
Accepting ownership for effectively solving customer issues, complaints, and enquiries; keeping customers updated on the progress of the cases where applicable.
Performing First Line Troubleshooting (FLT) according to documented processes and procedures and ensuring First Call Resolution (FCR).
Escalating cases to other departments if FCR cannot be done during FLT.
Working closely with third party vendors – logging cases, ensuring timely feedback, and escalating outstanding cases to vendor / internal teams.
Action instructions on the vendor teams groups within SLA.
Data analyses – Bag orders, monthly reports and driving software and product improvements to reduce reoccurring calls in the Contact Centre.
Adhering to processes and procedures pertaining to your role and daily functions.
Attending to BDA exceptions and Comms reports daily
Working hours are Monday to Friday from 08:00 to 17:00 with the possibility to work overtime as and when required including some weekends and public holidays.
Matric essential
12 months Contact Centre and Client Services experience.
Previous vendor management experience – advantageous
R10K to R12K
Matric essential
12 months Contact Centre and Client Services experience.
Previous vendor management experience – advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NzE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242774&xid=1555_54718
2y
1
An independent Investment management firm is currently seeking to employ a seasoned Financial and Operational Manager. Must be qualified CA(SA).
*Finance*
* Full finance management function, including, amongst other aspects:
* Financial reporting - monthly management reporting, review of monthly income statement, balance sheet and reporting to executive of both manager and funds.
* Manage accounting/bookkeeping functions, investment assessment, financial and capital efficiency planning, procurement, etc.
* Tax compliance and planning – review of tax computations (income, Vat, CGT), monthly, yearly and adhoc filings. Preparing and attending to correspondence from tax authorities etc. Tax planning
* Budget preparation
* Cash management, forecasting and treasury functions
* Banking oversight
* Compliance including FSB, BEE Codes, CIS etc
* Assist with fund raising and fund structuring material
* Local and offshore complexity planning and managing;
* Accountable for all daily, monthly and quarterly accounting processes and procedures;
* Responsible for developing, implementing and maintaining efficient cost control and internal control systems.
* Drive innovation in the finance function of the business.
* Project manage external audit - prepare for and assist external auditors in respect of operational, interim and year end audits.
* Project managing ad hoc projects and strategic initiatives as applicable.
* Supervise and coach staff.
* Review of month end consolidation, monthly and year to date accounts, reconciliations, journals, etc.;
* Project manage the preparation, completion and submission of relevant statutory returns;
* Maintain statutory, secretarial and regulatory records;
* Liaison with external service providers (accounting providers, administration providers, tax advisors, legal advisors, compliance service providers etc.)
* Report to CFO.
* Operations *
* Ensure that key operational priorities are addressed in a timely manner
* Manage all stakeholder related queries in a timely manner
* Responsible for managing adhoc projects/requests
* Assist with general office management
* Investor Relations and Reporting: *
* Provide support to the Investor Relations team in preparing investor report back and fundraising material
* Perform business analysis and reporting to management for decision making purposes e.g.: automate consolidated and individual monthly investor reports etc.
* Respond to client requests timeously
*Governance *
* Leads and supports management in application and implementation of new policies and procedures
* Ensures compliance with all relevant laws, policies, and regulations
*QUALIFICATIONS AND EXPERIENCE*
* C.A. (SA) with 5 – 10 years post articled experience in financial services.
* Fund management experience (offshore, structuring, compliance, tax).
* Strong financial acco
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MzU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243094&xid=1555_55357
2y
1
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LabourNet is one of the largest Industrial Relations, Human Capital and Payroll Consulting firms in South Africa. The LabourNet Group is currently experiencing tremendous growth and as such we’re constantly searching for top talent.
We currently have an exciting position available for an Regional IR Advisor, to be based at our branch in Nelspruit.
*NB: Having a valid drivers license and own vehicle is essential for this position.*
*Main areas of responsibility include but not limited to the following: *
*Secondary Reception*
• Assisting with taking calls
*Client management*
• Performance on SVR for IR
• VAV
• Client retention
• Growth
• Attend to re-active matters
*Consultants*
VAV’s
• Labour Audits
• CCMA - Referrals and set downs
*Consultations*
o Contacting CCMA’s
o Informing clients
• Bookings
• Union meetings
• Tracking
o Client attendances
o Trends – matters and litigation
• Consultant appointments
• Drafting • Regional quality review
• Regional strategic input
• Functional expert
Litigation Administration – (Accountable)
• CMS - Documentation/clients uploading
• Client Files - Regional and National Clients
• Adhoc admin
Client Retention
• Provide excellent client service
*Minimum requirements: *
* HR related Diploma/B-Degree in IR/Law/HR/Industrial psychology or related field
* +1 Years’ Experience in IR
* Experience in Litigation administration would be an advantage
* Valid Driver’s Licence and own vehicle. – Region specific
* Clear Credit Record (Should be able to apply for Financial Assistance if the need arises to purchase new vehicle). – Region specific
*Salary: R 15 000 - R17 500 CTC per month (Dependent on experience)*
*Benefits: Cell phone, 3G and pension fund + excellent career growth as well as a great commission structure.*
Embark on an exciting, rewarding and challenging career move and join LabourNet, a market leader in the HR Management Services sector. If you enjoy rendering work that meet/exceed high standards and want to fast track your career LabourNet is where you want to be!
*Minimum requirements: *
* HR related Diploma/B-Degree in IR/Law/HR/Industrial psychology or related field
* +1 Years’ Experience in IR
* Experience in Litigation administration would be an advantage
* Valid Driver’s Licence and own vehicle. – Region specific
* Clear Credit Record (Should be able to apply for Financial Assistance if the need arises to purchase new vehicle). – Region specific
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MTc4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243027&xid=1555_55178
2y
1
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A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATIONEMPLOYMENT TYPE : PERMANENT SECTOR : CALL CENTRE START DATE : 6 JUNE 2022 DUTIES: Take inbound calls in a professional mannerHandle & overcome objections in a professional and effective mannerAdhere to targetsTake inbound calls from an international customer baseHandle both internal & external e-mail correspondence to and from clientsWork towards resolution time periods, quality standards and targetsReach call resolution timeouslyDevelop excellent relationships with all stakeholders REQUIREMENTS: French (Read, Write & Speak)Work on weekends and shifts as requiredFlexibility and easily adaptable to pressurized environments and changeProven customer service orientationProblem solving skillsApplied foreign language in previous work experienceAbility to multi taskExposure to travelMeet targetsAttend regular training sessions HOURS: Monday Sunday 24/7(rotational roster dependent on daylight saving hours in UK and USA):09:00 18:0012:00 21:0015:00 00:0017:00 02:0018:00 03:0020:00 05:0000:00 09:00Will be working SA Public Holidays INCENTIVES: 75% medical aid contribution3% provident fund contribution100% death coverUnlimited free access to airport loungesFree transport for after hour shift, week-ends and Public Holidays
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0NTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242677&xid=1109_94501
2y
1
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Education and minimum requirements: Relevant Business or Human Resources Qualification.3 5 years recruitment experience, preferably within a team lead / supervisory role.In-house recruitment experience within a multi-national company is preferred, with exposure to Executive and FMCG/Logistics recruitment (previous recruitment agency experience will be considered).Training and experience with behavioral based interviewing.Strong practical experience with ATS Recruitment SoftwareDemonstrated achievement in recruiting for hard-to-find resources, including but not limited to engineers, supervisory roles, IT, finance, and management positions.Track record of bringing new recruiting operating concepts to fruition, active participant in the enhancement of tools, techniques, process, and procedures.Computer literacy, including effective working skills in MS Word, Excel, PowerPoint, and Outlook. Competencies: Engaging with business and HR and identifying talent needs.Manage key relationships within operating divisions and departments to gain full appreciation of roles,projects and priorities.Meet regularly with operating divisions and departments to gain understanding of overall needs, act as an advisor on prospective candidates and influence the businesses on hiring process and decision making.Balance activities to ensure positive candidate and hiring manager experiences.Supporting HR Teams by managing all recruitment (across multiple levels of staff and management).Reporting on effective talent sourcing trends and making recommendations based on recruiting data.Building a rapid pipeline of internal and external talent to fill immediate and future vacancies.Providing training and guidance to hiring managers on interview techniques, policies, process, and regulatory issues, whilst building capabilityMultitasking and making quick decisions and work with highly confidential information.Liaising with recruitment agencies and other relevant service providers, briefing them on the positions and acting as their point of contact for receiving resumes & feedback.Advertising approved positions via available e-recruitment and social media.Managing all candidates through the recruitment selection process (sourcing, screening / preliminary interviews, shortlisting, interviews, verification checks, salary proposals and offer), providing a high level of candidate care.Provide input for improvement in recruitment processes and best practicesSupply hiring managers and HR teams with short listed resumes.Arranging interviews with HR teams and hiring manager accordingly.Help build offers with HR teams and/or hiring manager and facilitate the offer process to successful candidatesMarket company values and EVP to prospective candidates.Ensuring all recruitment procedures are completed in line with company policy.Facilitating ongoing Talent Acquisition training
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3MjQ4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242498&xid=1108_67248
2y
1
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Minimum requirements for the role: Must have minimum a B.Sc. (Agric) Animal ScienceFive years relevant sales and marketing experience in the animal feed industry is essentialMust have a strong marketing profileSound knowledge of Monogastric Nutrition as well as feed formulation are importantMust have good administration and planning skillsMust have a valid drivers license and be willing to travel The successful candidate will be responsible for: Delivering technical advice and development services on a national basis.Training and developing Sales Representatives, Nutritional Advisors and AgentsPreparing formulation strategies.Evaluating and improve the existing product strategy.Ensuring and driving growth in feed sales.Attend to administrative functions. Salary package is highly negotiable depending on experience Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxNTUxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188047&xid=1108_51551
2y
1
Our client is a Financial Services Provider and are looking for Experienced Financial Advisors & Brokers to join their team. This is a challenging yet rewarding position. All sales leads are provided and your appointments are set in advanced with prospective clients.Times are Monday to Friday excluding weekends and public holidaysBasic plus Uncapped Commission offeredCriteria:(a) Matric or equivalent(b) Criminal clear(c) Minimum 120 FAIS credits on NQF level 5(d) Regulatory Exam for Representatives (RE5)(e) Regulatory Exam for Key Individuals (RE1) - OPTIONAL(f) At least 12 months experience supervising or managing other Financial Advisors / Brokers - OPTIONAL(g) Tertiary qualification - OPTIONAL(h) Drivers license with vehicle - WILL BE BENEFICIAL Kindly send a copy of your CV to recruit.financialadvisor1@gmail.com and you will receive a call within a week should you at least meet requirements a to c above. We may assist you with the regulatory exam should your DOFA be expired.
7h
VERIFIED
1
Our client is a Financial Services Provider and are calling on all former Financial Advisor & Brokers who want to rejoin the industry.CriteriaMatric or equivalentWe may assist you if your DOFA is expiredWe may assist you if you are debarred due to your RE exam not completedInterested candidates can email their cv to recruit.financialadvisor1@gmail.com and you will receive a call back within a week should you meet the above requirements.NOTE THAT OUR AIM & GOAL IS TO CREATE SUSTAINABILITY, TRANSFORMATION AND PRESERVATION OF FORMER FINANCIAL ADVISORS & BROKERS LOOKING TO REJOIN THE INDUSTRY.
7h
VERIFIED
1
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German Speaking Customer Service opportunity available in the Travel Industry.
Our client based in Century City is a market-leader within the leisure and business travel sectors. Their product offering includes one of the worlds leading independent airport VIP lounge access programmes.
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading German and English
• South African citizen / valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
• Monday to Sunday 24/7 (rotational roster, varied shifts see below )
•
05:00 14:00; 09:00 18:00; 12:00 21:00; 15:00 00:00; 17:00 02:00; 18:00 03:00; 20:00 05:00 (Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
• The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
• High standards of work are an expectation Salary: Market related. Based on the level of experience.
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202110 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered memb...Job Reference #: 202110
2d
1
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Our client based in Century City in the Travel industry is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. One of the worlds leading independent airport VIP lounge programmes, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s.
A market-leader within the leisure and business travel sectors and includes the well-established products
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading Arabic and English
• South African citizen or valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
Monday to Sunday 24/7 (rotational roster, varied shifts see below )
03:00-12:00; 09:00-18:00
(Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
High standards of work are an expectation
Salary: R11382.21 + R1138.22 = R12520.43
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202111 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your applicat...Job Reference #: 202111
2d
1
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Prepare for the arrival of the customer and vehicleTaking care of customer at initial consultation upon arrivalEnsure accurate Warranty and Motor plan details on systemUpdate Dealer Management System, track all vehicles and update control systemsRegular Liaison with customersEnsure accurate invoice paymentsProfessional Vehicle hand overCustomer follow – up and remindersAttend weekly service meeting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0MTc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242037&xid=1109_94175
2y
1
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To provide sound, clear and accurate legal advice to mitigate the legal risks that the client is exposed to in its daily activities.Qualification Law degree and Admission as an Attorney essentialMaster’s degree such as LLM desirableKnowledge Skills A minimum of five years’ post-article experience in the financial services industry2-3 years working experience in the banking and finance/SoE/DFI (restructuring, turnaround business rescue) space is essentialExperience in the drafting, review, negotiation and re-negotiation of cross-border, project finance, corporate, commercial, structured and re-structured finance transactionsUnderstanding of the PFMA in particular its application to Schedule 2 SOEs, PFMA Treasury acquisition notifications, competition commission  acquisitions notifications, fund management/investmentProvide general legal advice, including legal researchStructure, restructure, negotiate and re-negotiate corporate and commercial transactions including project finance and cross-border financing transactionsIdentify, evaluate and structure import and export finance transactionsEnsure compliance with internal legal and other orginisational procedures and policiesIdentify and minimize potential legal risksDraft, review, negotiate and re-negotiate financing agreements and other legal documentationMake presentations and opine on legal and regulatory developmentsConducting legal due diligence investigationsEnsure efficiencies aimed at improving client satisfaction by providing efficient legal services Developing and maintaining relationships with providers of legal services (including, external legal counsels, business rescue practitioners and other key stakeholders)Develop and maintain client and institutional relationships, internally, locally and internationally
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzM4NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777569&xid=1108_177385
1d
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Description
Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookingsHave an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same timeThe ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focusStrong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a hig...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTM0NzU4OTE5P3NvdXJjZT1ndW10cmVl&jid=1484183&xid=2534758919
1d
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A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.
Come and join the team to benefit from the following:
Medical aidShift allowanceIncentivesSubsidised TransportA young and vibrant work environmentExposure to international clienteleTraining and great growth potential within the company
You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:
Qualifications and experience:
Matric or High School equivalentPrevious customer service experienceInbound Call Centre experience advantageousPrevious travel or tourism industry experience advantageous
Competencies:
Excellent language skills in German (mother tongue) and EnglishExceptional communication skillsComputer literate in MS Office packageExceptional service and support orientationClear criminal and credit recordAbility to work shifts: Monday - Sunday
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTk2Mjk4ODE3P3NvdXJjZT1ndW10cmVl&jid=1156162&xid=4196298817
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Description:
Sales & Customer Service
US Client working hours (3pm – 3am) 9-hour rotational shifts
Client Offers:
Permanent Role R6500
R764 towards medical aid, 5% towards provident fund
Transport available (Free)
Incentives will be given to top performers
Requirements:
Must either have fibre already installed or area must be Fibre ready
Must be South African citizen
Must have Grade 12
Must be Credit & Crim clear (Debt must not be more than R5000)
Must be able to type 25wpm with 90% accuracy to pass assessment
Must have Sales & Customer Service background
Insurance Background would be a plus
Have neutral accent
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzQ5NTUzMTgyP3NvdXJjZT1ndW10cmVl&jid=1298861&xid=3749553182
1d
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Lifestyle Manager – Japanese Speaking
Location: Cape Town, WC, South Africa (Hybrid / remote option)
Located in safe and secure offices situated in the Foreshore, with off-street parking. Our client is a global travel and lifestyle concierge company, a market leader in the tourism industry, and they wish to employ an Japanese-speaking Lifestyle Manager.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.Have an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level.1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centerExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same time.The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.Strong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)Possess good communication and interpersonal skillsHaving knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plusExperience with GSDC systems would be advantageoushttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzkxNzc1MDYyP3NvdXJjZT1ndW10cmVl&jid=1481592&xid=3391775062
2d
1
Our client is looking for Web CHAT Customer Service Advisors to work in OFFICE
Requirements
Web CHAT experience REQUIRED in:
1-year unbroken service in an International Industry or1 year in a Financial Insurance Industry orStrong customer service experience / Retail
Must have Grade 12
Must be SA Born citizen
Must be credit and crim clear
Must have worked in Customer Service Environment before
Training can be up to 12 weeks (paid training)
9-hour shift
Must be available immediately
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDM5OTQ5NjM2P3NvdXJjZT1ndW10cmVl&jid=1295980&xid=2039949636
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Our International client is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join their German retail team in a position as a Customer Service Associate.Your mission will be to deliver timely, accurate and professional customer service to all company customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.Responsibilities: ?Attend to all customer queries relating to online orders or the ordering process via email and phoneProvide account support to customersAct as an advocate for our customers, reporting and acting on observed areas for improvementProvide prompt, efficient, detailed, customer-oriented service to all customersActively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestionsEnsure internal reference pages are updatedWhat do we offer:Competitive SalariesMedical Aid Contribution (including Spouse and up to 3 children)Career Growth Opportunities (locally and globally) within an exciting and fast-growing global companyWork VisaQuarterly performance bonusesPart time options available (no less than 20 hours)
Qualifications Basic QualificationsExcellent verbal and written skills in GermanOr Good command of spoken German, basic written skillsExcellent command of English Language (verbal and written)Matric or equivalent qualification (Grade 12/Standard 10)Solid typing, phone, and computer navigation skillsAbility to efficiently navigate the internetAbility to thrive in a fast-paced work environment while maintaining high quality outputsAbility to work as an effective team memberStrong interpersonal skillsFlexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)Positive attitude and a ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDI5NTY5OTUzP3NvdXJjZT1ndW10cmVl&jid=1303217&xid=2429569953
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Role: Debt Collecting (UK Utilities)
Please apply to - melanie@abcworldwide.com
Assist clients telephonically with utility bills and outstanding debt. Advise and set payment plans and various packages that suit their needs. Promoting the sale of various types of utility services. Dealing with conflict resolution and providing service delivery.
Brief Job Description
Call handling, customer support and service deliveryCollections – great negotiating skillsExcellent communication skills both verbally and writtenComputer literacy – update systems accurately with relevant informationClient resolution skills – able to resolve client queries timeously
Competencies & Skills
Grade 12Minimum of 6 months experience as a debt collections/customer service agent/ sales experienceMust be available to work rotational shifts, weekends, and public holidays in line with client requirementsClear Credit and criminal record check
Remuneration
Basic Salary, Medical aid contribution, contribution towards Provident FundIncentives based on performance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDczMjcxNjg/c291cmNlPWd1bXRyZWU=&jid=1320671&xid=307327168
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A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.
Come and join the team to benefit from the following:
Medical aidShift allowanceIncentivesSubsidised TransportA young and vibrant work environmentExposure to international clienteleTraining and great growth potential within the company
You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:
Qualifications and experience:
Matric or High School equivalentPrevious customer service experienceInbound Call Centre experience advantageousPrevious travel or tourism industry experience advantageous
Competencies:
Excellent language skills in German (mother tongue) and EnglishExceptional communication skillsComputer literate in MS Office packageExceptional service and support orientationClear criminal and credit recordAbility to work shifts: Monday - Sunday
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzIxMDAyMDMwP3NvdXJjZT1ndW10cmVl&jid=1156163&xid=3321002030
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