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Job Brief
An
initial 3-months limited duration contract. Could be extended, based on the
impact of the candidate.
To
offer support to customers who have questions, concerns, problems, or who want
to purchase a product or service. As a Sales and Customer Services Agent,
you know how to identify the needs of customers and resolve problems. You are
always professional, courteous, and polite even in stressful circumstances.
Responsibilities
– Primary accountability not limited to:
·
Communicate with current and potential clients via
telephone, email, online chat, or social media.
·
Listen attentively to questions and concerns and respond
promptly with a resolution according to company guidelines.
·
Maintain a courteous and calm manner at all times to
de-escalate stressful situations.
·
Document personal information to create, update, or adjust
customer accounts.
·
Prepare call-related information for purposes of reporting.
·
Provide and respond to feedback about any aspect of the job
or its duties.
·
Suggest products and services to clients based on their
requests and needs.
·
Answer inbound calls or generate outbound calls, log
tickets, and follow up on orders.
Requirements
·
1-2 years working experience in call centre or as a customer
service agent.
·
Proficiency with basic computer applications (MS Windows,
Word, Excel)
·
Excellent verbal and written communication skills
·
Ability to remain calm and composed in a fast-paced,
high-pressure environment.
·
Good empathy and listening skills to de-escalate situations
and identify the underlying issues of a problem.
·
Familiarity with (____) dialling systems.
·
Own transport advantageous.
Salary
·
Market
related.Please send us your CV to info@realbroadbandsolutions.co.za to apply.
14h
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Customer Service F Contract Position3 year Contracts based in RandburgTo Start ASAP - Looking for Afrikaans Call Centre Agents Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to):Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any adhoc tasks as and when requiredGrade 12Computer LiterateExcellent Communication written skillsSerious and passionate about customer service and working in a customer service industryPrevious call centre experienceFluent in English and another South African languageCOMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjQ1NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775001&xid=1108_176454
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Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with customers professionally and articulately.Must be able to present benefits/opportunities of the sales or service in an effective manner.Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.Exercise appropriate soft skills when dealing with difficult customers.Ensure correct listening skills and probing techniques are used to establish relevant information.Be able to effectively communicate with the team leader and team members.To ensure that every day query is logged accordingly.Ensure that customers are informed as to the progress of queries logged but not resolved.Ensure that the customers are called and the resolution is confirmed before queries are closed.Ensure that progress of every query logged is monitor KNOWLEDGE AND SKILLS:Good communication skills verbally and written in English.Must be able to display proven computer literacyAble to work under pressureGoal drivenAbility to work with little supervisionContact Centre skills trainingCall handling skillsTelephone etiquette skillsUnderstanding of website navigation functionalities, technology savvy6 months experience in an Outbound sales Contact Centre environment;Credit Collections Experience requiredEDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:Grade 12At least 2 years’ relevant experience, preferably in sales / financial industry / Retail industry . MUST HAVE GRADE 12!!!!Willing to work shifts (ranging from 07h00am to 20h00pm)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjQ1M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775000&xid=1108_176453
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The Role: Customer Service Fixed Term Contract Position To Start asap Provide clients/investors with information on investments, turnaround times, our business rules and assistance with our digital platforms including driving our digital platforms either telephonically or via emailJob Objectives:Provide clients with information and resolution regarding investment enquiries.Communicate SLA, processes and business rules pertaining to products and serviceAssistance with our digital platforms including driving our digital platformsTransfer calls appropriately to the relevant areasIdentify, research and resolve customer service problemsAdhere to contact centre scheduleDeal with the all queries across the entire STANLIB product rangeFollow the escalation processLog all callsWhere requested ensure that all management instructions are adhered to where service delivery is impactedEnsure that interaction with clients/investors is recorded on workflowSkills and Experience: Minimum 1 years industry related experienceMinimum 1 year call centre experience or customer serviceKnowledge of customer service principles and practicesEducationMatricBcom or studying towardsJob related knowledgeFinancial Services Industry Knowledge- legislativeExtensive STANLIB Product KnowledgeExtensive STANLIB Fund range KnowledgeExcellent understanding of business rules and processesComprehensive system knowledge â?? Compass, Sillica, Workflow, OnlineComputer skillsJob related skillsExtensive product knowledge of the STANLIB product range.Excellent understanding of the business rules, processes and procedures at STANLIB.Systems KnowledgeMust keep up-to-date with legislation changes e.g. FICA, FAIS, etcAchieve 85% pass on assessmentsEnsuring that all external communications is in keeping with the above standardsGeneral understanding of markets, global trends and how that affects our products performance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU1NDQ2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1103563&xid=1109_55446
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The Role: Customer Service Agents Based in Randburg Shifts between 6am(morning) - 12am(Midnight) Permanent Position includes medical Aid and Provident fund Basic salary + Overtime (over 195 hours a month)  OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end to end serviceMain Responsibilities will include but will not be limited to: Must be able to communicate with customers professionally and articulatelyMust be able to present benefits/opportunities of the product or service in an effective mannerIdentify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customersExercise appropriate soft skills when dealing with difficult customersEnsure correct listening skills and probing techniques are used to establish relevant informationBe able to effectively communicate with the team leader and team membersTo ensure that every day query is logged accordinglyEnsure that customers are informed as to the progress of queries logged but not resolvedEnsure that the customers are called and the resolution is confirmed before queries are closedEnsure that progress of every query logged is monitored until resolution Skills and Experience: OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):Willing to work shifts (ranging from 06h00 to 00h00) Willing to work a six day work week Own vehicle or reliable transport KNOWLEDGE AND SKILLS: Good communication skills verbally and written in English , Zulu and Sotho speaking is an advantageMust be able to display proven computer literacyAble to work under pressureGoal drivenAbility to work with little supervisionContact Centre skills trainingCall handling skillsTelephone etiquette skillsUnderstanding of website navigation functionalities, technology savvy6 months experience in an Inbound/Outbound Contact Centre environment;EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY: Grade 12At least 2 yearsâ?? relevant experience, preferably in telecommunications industry
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc3MjUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1198609&xid=1109_77252
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The Role:  Call Centre Agent Postpaid Based in RandburgBasic SalaryOVERALL PURPOSE OF JOB: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.MAIN RESPONSIBILITIES/TASKS: Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any ad hoc tasks as and when required.Skills and Experience: Job Specific Requirements / Knowledge Requirements Communication skillsInterpersonal skillsAnalytical skills  Team playerNegotiating skills  Presentation skillsIntegrity Writing skillsCustomer orientationProactive and professionalSystem Specification MS Office and ExcelNumerical abilityCOMPETENCIES: Quality orientationCustomer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.KNOWLEDGE, SKILLS AND EDUCATION: Grade 12Excellent Communication written skills in EnglishSerious and passionate about customer service and working in a customer service industry
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3MDU4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242406&xid=1108_67058
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Engineer: Telephony - RandburgTracker requires the services of an Engineer: Telephony reporting to the IT Infrastructure Department responsible for the design, administration and management of the Tracker telephony infrastructure, applications and reporting. The Telephony Engineer will influence the technology strategy by aligning technical expertise and business needs to enhance IT service delivery. Should you be interested in this challenge and meet the job requirements, please forward your application before the closing date.Duties & ResponsibilitiesManagement of Telephony platform including but not limited to Aspect, Siemens Avaya and MS-TeamsDesign and implement Auto AttendantsDesign and implement interaction quality management templates and influence contact centre management to obtain consistency across the organization.Design and implementation of workforce management strategiesManage system usersRoute calls to telephony vendors based on best cost and performance metricsWork with contact centre management to identify trends, issues, user abuse and areas for improvementMeasurement of system outcomes to ensure continuous improvementIdentify opportunities for process improvements and work with contact centre management to implement process improvementsEvaluate new technologies that could be implemented in the Tracker contact centresPerform second line support for the Aspect system, and escalate issues as necessary to third line support.Assist with billing reconciliationsDesign and implement telephony management system reports to ensure accurate service provider billing and cost allocation.Design and implement, with contact centre management, telephony outbound campaigns.Manage system users Desired Experience & QualificationRelevant IT qualificationCurrent Aspect or Siemens CertificationMS-Teams certification an advantage3 Years’ Telephony management experienceWilling to work standbyWilling to work extended hoursWilling to travelAbility to work in a team-oriented environment that is fast-paced and demanding.Must be self-directed, have excellent initiative and organizational skills.Ability to handle multiple demands with a sense of urgency, drive and energy.Work well under pressure with the ability to deliver on time.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQzMzY5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1158198&xid=1266_43369
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The Role: Are you passionate about customer service?Are you solutions driven? Are you a good listener?Are you a problem solver?Do you have excellent communication skills? If you answered yes to all the above, we want to hear from you! (Altron People Solutionsâ?? Business Process Outsourcing (BPO) and Customer Experience Technology (CXTech) business has been acquired by iSON Xperiences, a global organisation with headquarters in Dubai which is looking to expand their African footprint.)  iSON Xperiences is looking for customer driven individuals to join our team of successful contact centre agents on a Part Time Basis. Our agents support customers both locally and internationally for our clients in the Telecommunications; Broadcasting; Insurance; Banking; Retail and government Sectors.Our part time agents will work 4- 5 hour core shifts. If you are successful after moving through our selection process (Interviews; Assessments etc.) iSON xperiences will give you the opportunity to join our world class team. Where you will have access to the following:In depth training and guidance for the respective line of businessContinuous opportunities for training and development (i.e., Leadership development; soft skills; financial)Career growth opportunities within the contact centreRewards and recognition (Awards) for meeting performance criteria setOpportunity to join an employer centric organisationOpportunity to join a global award-winning organizationSkills and Experience: To be considered for opportunities within iSON xperiences you will need to meet the following criteria:Minimum Grade 12/MatricDiploma/Degree highly advantageousA drive to provide excellent Customer Service/Customer FocussedExcellent communication skillsExcellent ListenerProblem SolverTech SavvyA willingness to learn and grow
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ3NDYwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1162866&xid=1108_47460
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The Role: Contact Centre Team Coach Based in Randburg 5 Month Fixed term contract The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to ensure that the APS Customer Experience is delivered all the time. Main Responsibilities will include but will not be limited to: Leading and managing a team of +- 20 agentsCoaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthlyAttendance and leave management process and updating matrixManage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weeklyEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career development and identify training needsResolve daily queries and promote service deliveryCompile reports and report on progressLiaise daily with Workforce Management team to ensure effective resource planning.Taking correct disciplinary measures where necessaryCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisStrong internal and external relationship buildingEnsure escalations processes are maintained and implementation of new processes with team buy inSkills and Experience: Previous Team leader experience within a Contact Centre environment (Customer Service /Messaging highly advantageous)Good performance management experienceGrade 12 Certificate and leadership trainingPROFESSIONAL AND INTERPERSONAL SKILLS: Excellent communication both oral and writtenDemonstrate the ability to manage workload and prioritize activitiesHigh level of integrity, professionalism and trustworthinessProblem solving skillsExcellent Attention to detailA successful track record in meeting targets and achieving premium customer servicePositive attitude to work.Â
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2NzE5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1240321&xid=1108_66719
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The Role: OVERALL PURPOSE OF JOB: The position of the Team Leader is to lead an inbound/outbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in conjunction with Bytes People Solutions customer goals and objectives. The Team Leaders are also expected to work within all teams of the Contact Centre to ensure that the BPS Customer Experience is delivered all the time every time. A strong focus upon the delivery and achievement of staff satisfaction and customer satisfaction targets are essential.Main Responsibilities will include but will not be limited to: Leading and managing a team of +- 13 agentsCoaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthlyTotal performance management, monitoring and driving team targetsAttendance and leave management process and updating matrixManage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weeklyProvide coaching and feedback to agents weeklyEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career developmentResolve daily queriesCompile reports and report on progressLiaise daily with Workforce Management team to ensure effective resource planning.Taking correct disciplinary measures where necessaryAssess and identify training needsPromote service deliveryEscalate and manage customer queries as requiredCoach staff on BTG/BPS policies and proceduresCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisDevelop and gain approval of and execution of all deliverablesDevelop, contribute to and maintain the team and Contact Centreâ??s outputs and KPIâ??sStrong internal and external relationship buildingRepresent the customer to the rest of the business â?? Customer AdvocateExcellent communication both oral and writtenEnsure escalations processes are maintained and implementation of new processes with team buy inBe proactive with own development using available learning resources on a daily basis. Skills and Experience: KNOWLEDGE AND SKILLS: Proficiency in MS OfficeGood interpersonal conflict resolution skillsGood team leadership and people management skillsEDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY : Grade 12 / MatricPrevious Team leader experience within a Contact Centre environment / experience in a Technical Support environment will be advantageousGood performance management experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYzODgwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1225390&xid=1108_63880
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The Role: Are you passionate about customer service?Are you solutions driven? Are you a good listener?Are you a problem solver?Do you have excellent communication skills? If you answered yes to all the above, we want to hear from you! (Altron People Solutionsâ?? Business Process Outsourcing (BPO) and Customer Experience Technology (CXTech) business has been acquired by iSON Xperiences, a global organisation with headquarters in Dubai which is looking to expand their African footprint.)  iSON Xperiences is looking for customer driven individuals to join our team of successful contact centre agents on a Part Time Basis. Our agents support customers both locally and internationally for our clients in the Telecommunications; Broadcasting; Insurance; Banking; Retail and government Sectors.Our part time agents will work 4- 5 hour core shifts. If you are successful after moving through our selection process (Interviews; Assessments etc.) iSON xperiences will give you the opportunity to join our world class team. Where you will have access to the following:In depth training and guidance for the respective line of businessContinuous opportunities for training and development (i.e., Leadership development; soft skills; financial)Career growth opportunities within the contact centreRewards and recognition (Awards) for meeting performance criteria setOpportunity to join an employer centric organisationOpportunity to join a global award-winning organizationSkills and Experience: To be considered for opportunities within iSON xperiences you will need to meet the following criteria:Minimum Grade 12/MatricDiploma/Degree highly advantageousA drive to provide excellent Customer Service/Customer FocussedExcellent communication skillsExcellent ListenerProblem SolverTech SavvyA willingness to learn and grow
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQwNjg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1057337&xid=1108_40687
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Sales Support and Call Centre (Travel) (JB1516) RandburgR12 000 R15 000 (Call Centre Agent) R15 000 R20 000 (Team Leader)Duration: PermanentCompany Overview Our client was formed with the belief that customer service should be a fresh experience, where their clients best interests are at the forefront of everything they do and service is a passion for exceeding expectations.They dont just promise to deliver the highest level of service with the best value deals, they hold themselves accountable through their industry leading service and price guarantees.Job Description A highly self-motivated person who has relentless drive to succeed, seeing every challenge as an opportunity. Youre a top performing outbound sales call centre professional, well spoken with a clear voice. You have the natural ability to go off script and tailor each call to the prospect you are speaking to, finding common ground to engage on, building rapport, overcome objections and secure quality meetings. The core of this role is to set up new business meetings in accordance to targets set out by your Business Leader.Job Purpose Find quality leads through platforms such as the internet, networking, referrals and canvassingPre-Qualify these leads to sift out unnecessary calls to prospects who have little or no demand for business travel or our productsCold call these pre-qualified leadsSpeak to the correct person (travel decision maker or travel booker)Qualify the business; do they have good volumes of travel and a need for our productsSecure a meeting with the prospect for a sales executive to attendUpdate all activity on Hubspot as you goSchedule confirmed client meetings in sales executives calendarFollow up on prospects and provide support as needed to sales executivesImportant Requirements Successful outbound sales call center track recordExperience working with Targets and KPIsClear professional phone demeanour and voiceOwn reliable transportKey Performance Indicators Quality Leads GeneratedCold Calls MadeQuality Meetings Set UpConversion RateCommission TransferAttributes Able to build long lasting relationships with customers and peersShow initiative in the workplace and have a can-do attitudeResults, goals and recognition drivenAble to build rapport, connect and relate to people of all typesHave a customer centric approachHighly self-motivatedGood verbal and presentation skillsPassion for clients, people and providing true valueSolution focussedCommunicate and maintain a healthy, productive working relationship with the sales executives and your peers.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MjUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189304&xid=1109_74252
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The Role: Fixed Term Contract Position 7 month Contract based in Randburg To Start ASAP Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to): Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Vetting of customersPromoting productsResponding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any adhoc tasks as and when requiredSkills and Experience: Grade 12Computer LiterateExcellent Communication written skills Serious and passionate about customer service and sales Previous call centre sales experienceFluent in English and another South African languageCOMPETENCIES: Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MTkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189262&xid=1109_74190
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The Role: Customer Service Fixed Term Contract Position 6 month Contracts based in Randburg To Start ASAP Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to): Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any adhoc tasks as and when requiredSkills and Experience: Grade 12Computer LiterateExcellent Communication written skills Serious and passionate about customer service and working in a customer service industryPrevious call centre experienceFluent in English and another South African languageCOMPETENCIES: Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyNDc5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1220076&xid=1108_62479
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The Role: We are looking to recruite a Systems Specialist VM Storage for an Onsite opportunity at our Gauteng Offices. This is a 08h00 â?? 17h00 full time role. Configuring and managing servers of mainly MS operating systems, configuring, and managing servers of different Hyper-Visors, manage and support of AD and Exchange. Duties/Responsibilities: Ensure all systems are online, accessible and operating under correct load parameters defined by the client and operational team.Planning and deploying MS Active directory with MS exchange and upgrading from previous versions as well as Office 365 mail configurations will be advantageousComplete and distribute daily check report across all supported environments.Strong problem-solving skills â?? will be required to take the lead in a situation where there is a major outageLimit the number of recurring / reopened calls to ensure that the user is satisfied with the service provision.Monitoring and responding to alerts generated by the monitoring systems.Managing remediation of calls within client defined SLA.Adhere to both the Change Management Process and Incident Management Process.Provide input into the SLA documentation monthlyAssist in troubleshooting all the supported tooling software technologies.Conduct comparison checks to ensure hyper-visor software version compliance in environments.Conduct research on emerging products, services, protocols, and standards in supported operating systems.Assessing clientâ??s infrastructure and applications against standards and best practice methods.Performing the addition and removal of virtual machines in accordance with instructions given.Configuring and managing user profile services / access roles on the hyper-visor.Ensuring capacity management is adhered to for VM/Physical capacity.Skills and Experience: Qualification Required: MCSE \MCTIPA+, N+ITIL Foundation V3/4 Preferred Qualifications: Hyper-V/VMWare certificationsCloud technology certificationsTechnical IT QualificationHP/Dell/EMC Hardware Data Centre Certifications Experience required: 5+ Years OS and VMWare/Hyper-V experience3+ Years AD and Exchange/O365 experience8+ Years IT ExperienceExperience with managing HP/Dell storage will be advantageous Key Accountabilities: Ensure that no calls are over 10 working Days.Ensure that all calls over 10 working days are escalated to ensure closure.All calls to be regularly updated correctly with relevant details.Ensure that all deadlines are met in accordance with deadlines set.Ensure security hardening policies are applied and updated as per the security policies of the client.Ensure patch compliance levels are adhered to and assisting with troubleshooting of patch failures.Assist in planning new deployments of hyper-visor systems in a clientâ??s environment by ensure t
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUyMjAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190593&xid=1108_52201
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IT service provider with head office in Randburg is looking for a Technical consultant.
* Resolves technical problems that originate by telephone in a call centre/help desk environment.
* Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
* May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
* Provides technical support to users for either PC, server or mainframe applications and hardware.
* Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
* Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
* Maintains a troubleshooting tracking log ensuring timely resolution of problems.
* Recommends systems modifications in order to reduce user problems.
* End to end management of support tickets, ensuring accurate and timely information recorded
* Receive and log all requests and incidents
* Manage all e-mails, response times and resolution times according to SLA
* Ensure quality closure of desktop and related incidents, requests or projects within SLA
* Install, configure and support all Microsoft desktop and server operating systems.
* Install, configure and support all Microsoft and other application software (desktop and server).
* General hardware troubleshooting (desktop and server).
* General troubleshooting on all IT related equipment.
* Respond to and resolve support calls via remote connection (desktop and server).
* Assist customers telephonically.
* Remote administration of servers and workstations.
* Compile desktop and server configuration documentation for client sites.
* Execute orders and follow up service and repairs with external suppliers.
* Identify possible risks or problems and escalate to senior engineers.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
R20 000,00 to R23 000,00 depening on experience.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NTM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189953&xid=1555_25536
2y
1
The Role: Contact center Sales Agent 3 month contract Position Hours 8:00 - 18:00 Mondays to Saturdays Main Purpose of Position: The successful applicant will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling and will be required to actively sell products within a pressurized environment.Main Responsibilities (including but not limited to): Conduct outbound calls and selling productsWill have to be proven closers with ability to convince clientâ??s to accept productAbility to accurately assess customer needs and potential, identify and deal with objections that may ariseBe comfortable with the sales process and show the ability to meet targetsAbility to sell high volumes of policies whilst insuring call of high qualityAbility to handle complaints as well as conflict telephonicallyAttention to detailSkills and Experience: Minimum Requirements: MS Office literateExcellent communication both verbal and writtenComputer literacy in both MS Word Excel Cooperative and empathetic to colleagues and customersRequired Knowledge and Experience: Grade 12 /MatricCredit Criminal Clear2-3 years outbound sales experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxNTA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189053&xid=1108_51509
2y
1
The Role: Contact center Sales Agent 3 month contract Position Hours 8:00 - 18:00 Mondays to Saturdays Main Purpose of Position: The successful applicant will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling and will be required to actively sell products within a pressurized environment.Main Responsibilities (including but not limited to): Conduct outbound calls and selling productsWill have to be proven closers with ability to convince clientâ??s to accept productAbility to accurately assess customer needs and potential, identify and deal with objections that may ariseBe comfortable with the sales process and show the ability to meet targetsAbility to sell high volumes of policies whilst insuring call of high qualityAbility to handle complaints as well as conflict telephonicallyAttention to detailSkills and Experience: Minimum Requirements: MS Office literateExcellent communication both verbal and writtenComputer literacy in both MS Word Excel Cooperative and empathetic to colleagues and customersRequired Knowledge and Experience: Grade 12 /MatricCredit Criminal Clear2-3 years outbound sales experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3NjI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210916&xid=1108_57625
2y
1
Tracker requires the services of an Agent: Installation Support in their Installation Logistics – Scheduling division, at their Head Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
* Marketing of Tracker to both existing and prospective clients.
* Establishing, building and maintaining relationships with our various partners.
* Contract administration, feedback and daily statistical reporting.
* Ensure that Customer Service standards are maintained in a highly pressurized environment.
* Provide service within the region as well as other departments/regions/staff within Tracker.
* Meet/exceed targets.
* Data capturing.
* Follow up leads/queries.
* Scheduling fitments of Tracker units.
* Liaising with technicians regarding appointments.
* Rescheduling of appointments.
* Checking/Maintaining high Quality of schedules.
* Monitoring effective utilization of Tracker technicians.
* Outsourcing of work to Fitment centres.
* Maintain local and regional Scheduling Relationships.
* Management of potential cancellations.
* Taking ownership of all queries received and calls taken and assisting the client within our SLA’s
* Matric with at least 1 year Contact Centre experience.
* Bilingual (English and Afrikaans) advantageous.
* Computer literacy.
* Excellent typing and accurate data capturing skills.
* Excellent communication skills including excellent telephone manner.
* Analytical skills.
* Ability to work under pressure.
* Feel confident to have all calls voice recorded.
* Excellent time management - Work with time controls.
* High levels of self-discipline.
* Be able to work independently.
*Benefits*
* Medical Aid
* Provident Fund
NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.
* Matric with at least 1 year Contact Centre experience.
* Bilingual (English and Afrikaans) advantageous.
* Computer literacy.
* Excellent typing and accurate data capturing skills.
* Excellent communication skills including excellent telephone manner.
* Analytical skills.
* Ability to work under pressure.
* Feel confident to have all calls voice recorded.
* Excellent time management - Work with time controls.
* High levels of self-discipline.
* Be able to work independently.
*Benefits*
* Medical Aid
* Provident Fund
NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ4NDUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235393&xid=1555_48450
2y
1
SavedSave
*Call Centre Outbound sales agents wanted to sell short term Insurance.*
*An opportunity to work in the short term insurance division of one of the trusted brokerages in the financial services sector.*
*Must be well-spoken, target driven and self motivated individuals who are passionate about delivering excellent customer service*
* *A good understanding of insurance will be advantageous*
* *Experience within a sales outbound call-centre*
* *Financial services experience - advantageous*
* *Knowlegde about selling car insurance (car and household) telephonically*
*No matric needed. *
*R4500 Basic + good commission*
*No matric needed. *
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQzOTE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1233832&xid=1555_43918
2y
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