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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Pretoria, Gauteng Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202372 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves the ri...Job Reference #: 202372
1h
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Minimum requirements:• Matric• Previous admin or retail experience would be beneficial• Ideal position for school leaver, 1st or 2nd job• Friendly and out-going type of person• Computer Literate• Fast learner• Driver’s license and own car
Purpose of position:• General administration and running of the shop• Stock Control• Cashier duties• Attending to customers • Other duties as given by management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTg2ODUzODcyP3NvdXJjZT1ndW10cmVl&jid=1691496&xid=3586853872
1h
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ONLINE SALES COORDINATOR
Introduction
An extremely organised and neat secondhand-furniture store situated in Lyttelton is seeking an Online Sales Coordinator with at least 4 to 6 years of experience to join their team.
Job Purpose
To promote all the products within the store by uploading the item images on the online site and on social media pages.
EDUCATION AND QUALIFICATION REQUIREMENTS
Minimum education (essential)
Matric
Minimum education (desirable)
Certificate in Sales or Digital Marketing
Minimum applicable experience (years)
4-6 years
Required nature of experience
Internal and external salesDigital MarketingSocial Media managementExposure to online e-commerce platformsExperience working with courier companies and coordination of logistics and delivery of goods.
Skills and Knowledge (essential)
MS Office ExcelSocial Media platforms i.e. FacebookNegotiation skillsSales and business developmentEnglish and Afrikaans speaking proficiency
Other:
Monday to Saturday (Flexibility to receive a day off when working on a Saturday)
KEY PERFORMANCE AREAS
Answer incoming calls.Handle telephonic queries and sales.Generate invoices for all sales.Greeting walk-in clients.Verifying and processing payments.Internal sales of the items located in the store.Arrange with courier companies the delivery of items to the client nationwide.Update and maintain the website with images of new items in the shop.General personal assistant duties.Identify strategies to promote and advertise the products online.Create social media posts with new items available at the store.Generate leads and business development opportunities.Help ensure that price lists and price labels of the items are maintained in the showroom.Keep the showroom neat and ensure it stays clean
REMUNERATION
Market related
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDcxODgzODM2P3NvdXJjZT1ndW10cmVl&jid=1411165&xid=4071883836
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Salary: R15 000 per monthArea: Pretoria East Description of business: This reputable Boutique hotel/business is looking for a young vibrate person to join their dynamic team. Someone that is willing to learn, at the start of their career and to show their talents and creativity. Requirements: Qualified graphic designerCreativeNon smokerEloquently spoken & well keptAttention to detailGood communicatorDriving licenseOwn car All Administration responsibilities highlighted: Training: bookings, organization, certification, etcDatabase maintenanceSending out of promotions to database, consultants, etcOffice grocery shopping & postAssisting with answering the phonesAssisting MD and GM with various functionsGeneral office duties Key Skills in All MARKETING functions related to the company to include: Liaising with media for give always and editorialBooking promotional space in the magazinesEnsuring all promotions for salons as well as brands are timeously designed and promotedWorking closely with Social media company to ensure brands are adequately featuredWorking closely with MD on all marketing related items All GRAPHIC DESIGN functions related to the company to include: Promotional Branding, Editorial Design and Layout Design utilizing corporate identities per brand.Below the line Advertising including; Direct Mail Campaigns, Internal Campaigns, Brand Activation, Point of Sale, Ambient Advertising.Above the line Advertising including; Print, Outdoor and Web Advertising.Production Management Service to ensure all print work is of the highest standard.Participating in the development and execution of company marketing and promotional strategy.Assisting in creating innovative and effective tailor made promotions for each brand.Compile brands newsletter from wording provided and email out to database. Compile brands monthly promotions and email out to database.Update and compile Marketing calendar for brands from information provided.Availability: Immediately
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc5OTcxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1205806&xid=1109_79971
2y
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Production Shift Manager - PretoriaDuties & ResponsibilitiesOur leading automotive client is looking for a well seasoned Production Shift Manager to join their dynamic team at their plant in Rosslyn, Pretoria.SUPERVISE AND ORGANISE PERSONNEL: It is the responsibility of the Shift Manager to motivate, coach, evaluate and counsel employees. The Shift Manager must enforce policies and procedures and offer discipline when necessary. Must be able to organize people and place them in needed positions effectively, to ensure lines start up on time. The Shift Manager is responsible for filling out Daily Manning Sheet, which confirms the number of employees working on each shift and the particular job being performed to include training and cross training. Guarantee correct transmission of the information between shifts and facilitates start of next shift. Monitor and address safety & environmental concerns on the shop floor. Monitor quality issues toward our goal of zero defects. Control overtime to achieve a goal of 0 hours. Improve efficiency and perform daily scrap reviews. Personnel distribution and mobility, ensuring trained workers as per multiskilling matrix. Total Quality. External rejections analysis and restraint control. Collaboration with Engineering regarding planning, assembly and startup of new projects. Plant Indicators Monitoring: Gross Performance, Production Effectiveness and Deviations. Check results of cycle counters. Manage the Reporting of cycle count results. In case of deviation in the Cycle count results ( system stock vs cycle counted stock ) repeat cycle count to confirm / correct deviation. Execute continuous improvement actions defined based on cycle count results. Follow up with departments by been proactive in the raising concerns where possible failures can occur. Follow up with departments where production needs assistance to reduce time spent on breakdowns or downtime.PRODUCTION: Hold production lines accountable to ensure compliance with published schedules, tact time/hourly rates and quality standards. Reduce controllable downtime. Verify completion and accuracy of all production reporting and paperwork. Ensuring per shift daily reporting is completed and as well as monthly production KPI.QUALITY: Responsible to provide training to ensure all production employees understand proper operations, work instructions, quality procedures, and safety instructions, The Shift Manager is also responsible for all training control forms as training occurs such as Training Charts, Multi-Skilling Charts and the employee appraisals. He/she holds regular safety and production meetings with all members of his/her crew.COMMUNICATION: Supervisors are responsible to communicate needs to staff members and employees. Shift Managers are expected to offer suggestions for improvements to process and quality. Responsible to fill out all required production reports correctly and completely.HOUSEKEEPING: Shift Managers are responsible to enforce h
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ2NzcwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1176136&xid=1266_46770
2y
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Our client in the Media and Printing Industry is looking to hire a Sales Floor Team Leader.Duties and Responsibilities Lead by example alwaysOne of your most important responsibilities will ensure your sales team achieves the sales targets set by management.Create a happy motivated environment that promotes open communication and healthy competitiveness.Provide reports as requestedEnsure strong communication and feedback opportunities Provide coaching to increase capability of the Sales ConsultantsHandling client enquiriesPromote and motivate staff to Up sell and use Add-on with every clientEffective time managing of yourself and team membersManage the team to ensure a high level of work ethics and professionalism are displayedAssist team with their development and day to day requirementsMonitor that all staff are adhering to company policiesReport any disciplinary issuesEnsure that every order is correctly taken in and that the correct information is given to customer and production.Communicate all relevant information to your staff for example but not limited to promotions running, out of stock items, product changes or price changes.Identifying challenges and suggest possible solutions.Make sure your staff knows their shift schedule and take breaks in a co-ordinated manner and adheres to it.Ensuring that the displays and counter areas are up to standardClient Services Achieve a level of impeccable client service and make sure all your staff meets this goal.Ensure all staff has an acceptable level of product knowledge so they can advise clients correctly. Improve and suggest changes to ensure Client Satisfaction every single time.Manage queues and allocate clients to correct most fitting department.Ensure every client is acknowledges even if the staff is still busy with another client and wont be able to assist immediately.Always be professional, friendly, and patient toward clientsEnsure your staff communicates correct lead times and other relevant information.Opening & Closing of Shop Keep to the Lock up schedule!When closing the shop ensure all doors are locked & the alarm is on.Two people need to be present when the shop is being locked.Cash Management Keep to the Cash handling protocol at times.Ensure the floats are issued in the morning and locked up at end of day.The keys to the safe are not to be left on the premises.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY3OTE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1167201&xid=1109_67915
2y
1
SavedSave
Our client in the Media and Printing Industry is looking to hire a Sales Floor Team Leader.Duties and Responsibilities Lead by example alwaysOne of your most important responsibilities will ensure your sales team achieves the sales targets set by management.Create a happy motivated environment that promotes open communication and healthy competitiveness.Provide reports as requestedEnsure strong communication and feedback opportunities Provide coaching to increase capability of the Sales ConsultantsHandling client enquiriesPromote and motivate staff to Up sell and use Add-on with every clientEffective time managing of yourself and team membersManage the team to ensure a high level of work ethics and professionalism are displayedAssist team with their development and day to day requirementsMonitor that all staff are adhering to company policiesReport any disciplinary issuesEnsure that every order is correctly taken in and that the correct information is given to customer and production.Communicate all relevant information to your staff for example but not limited to promotions running, out of stock items, product changes or price changes.Identifying challenges and suggest possible solutions.Make sure your staff knows their shift schedule and take breaks in a co-ordinated manner and adheres to it.Ensuring that the displays and counter areas are up to standardClient Services Achieve a level of impeccable client service and make sure all your staff meets this goal.Ensure all staff has an acceptable level of product knowledge so they can advise clients correctly. Improve and suggest changes to ensure Client Satisfaction every single time.Manage queues and allocate clients to correct most fitting department.Ensure every client is acknowledges even if the staff is still busy with another client and wont be able to assist immediately.Always be professional, friendly, and patient toward clientsEnsure your staff communicates correct lead times and other relevant information.Opening & Closing of Shop Keep to the Lock up schedule!When closing the shop ensure all doors are locked & the alarm is on.Two people need to be present when the shop is being locked.Cash Management Keep to the Cash handling protocol at times.Ensure the floats are issued in the morning and locked up at end of day.The keys to the safe are not to be left on the premises.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2MzcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1195356&xid=1109_76372
2y
1
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
*Job Objectives:*
* To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
* To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
* To ensure the safe handling of cash at all times.
* To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
* To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
*Knowledge:*
* Basic maths calculations
* Retail/FMCG background and understanding of merchandising and promotions principles
* Understanding of stock management procedures
* Knowledge of customer service excellence
*Skills:*
* Planning and organising skills
* Problem-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy
* Numeracy skills
*Competencies:*
Essential:
* Relating and networking
* Following instructions and procedures
* Delivering Results and Meeting Customer Expectations
Desirable:
* Working with people
* Persuading and Influencing
* Planning and Organising
* Coping with Pressures and Setbacks
*Experience:*
* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
*Education:*
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level
Please email CV to :(CLK0438MGR@clicks.co.za)(mailto:CLK0438MGR@clicks.co.za)
*Experience:*
* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
*Education:*
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level
Please email CV to :(CLK0438MGR@clicks.co.za)(mailto:CLK0438MGR@clicks.co.za)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYwNDg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1248867&xid=1555_60487
2y
1
SavedSave
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
*Job Objectives:*
* To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
* To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
* To ensure the safe handling of cash at all times.
* To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
* To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
*Knowledge:*
* Basic maths calculations
* Retail/FMCG background and understanding of merchandising and promotions principles
* Understanding of stock management procedures
* Knowledge of customer service excellence
*Skills:*
* Planning and organising skills
* Problem-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy
* Numeracy skills
*Competencies:*
Essential:
* Relating and networking
* Following instructions and procedures
* Delivering Results and Meeting Customer Expectations
Desirable:
* Working with people
* Persuading and Influencing
* Planning and Organising
* Coping with Pressures and Setbacks
*Experience:*
* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
*Education:*
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level
Please email CV to : (CLK0520MGR@clicks.co.za)(mailto:CLK0520MGR@clicks.co.za)
*Experience:*
* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
*Education:*
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level
Please email CV to : (CLK0520MGR@clicks.co.za)(mailto:CLK0520MGR@clicks.co.za)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU5NjQzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1247781&xid=1555_59643
2y
1
Requirements: Bachelors in Industrial Engineering (essential)Lean Manufacturing/ Six Sigma qualification/ 5SComputer Literacy in MS Office (essential)At least 2-4 years proven experience in the steel fabrication industryProject management and business analysisIdentifying weak points in processes and organizational structuresThorough understanding of the latest process enhancement strategies Duties include: Analyze current practices, develop business process improvements as well as implement changes in workflows, structures, and teams to ensure continuous company performance.Lead and facilitate continuous improvement efforts by managing and directing staff.Train and improve staff to ensure that the required KPIs are within the requirements of the company.Establish, enhance and maintain effective communication between yourself, the Departments Manager Foreman and 2ICs. General assistance to Plant ManagerDemonstrate a deep understanding, enthusiasm and passion for continuous improvement and implement this across the entire plant.Implement cost-effective systems of control over capital, operating expenditure and staffing.Apply sound Industrial Engineering techniques to improve operating performance and reduce wastage and delays.Ensure high production and production cost reductions and higher levels of efficiency.Development of manufacturing methods to improve material handling in production.Plan, coordinate and maintain all manufacturing information and systems.Develop most efficient ways to use people, machines, materials, information, and energy to make a product or service.Study product requirements and design manufacturing and information systems to meet requirements.Assist in financial planning and cost analysis.Drive Quality Control Program to ensure all products, raw materials, processes and services meet exceptionally high-quality standards.Design and develop quality documentation, i.e., procedures, work instructions, inspection and sampling plans, as needed or requested.Maintain documentation and revision level of quality documentation for all products or services. Work with Product Development to create product-specific quality processes for all new products. Maintain and communicate all quality data to department managers for problem identification, resolution, loss reporting.Coordinate returns to vendors and ensure corrective actions are in place to prevent future defects. Determine most viable plant factory locations and layouts for new investments or machines.Design layout of equipment and workspace.Study and rearrange organisational charts, material flow, and operations sequence.Incorporate safety, shop floor organisation and plant cleanliness among plant personnel.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYwMTI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1131177&xid=1109_60125
2y
1
SavedSave
Currently searching for a Continuous Improvement Manager to assess, monitor, and enhance business performance for our organisation. In this role, you will analyse current practices and develop business process improvements as well as implement changes in workflows, structures, and teams to ensure continuous company performance
Demonstrate a deep understanding, enthusiasm and passion for continuous improvement and implement this across the entire plant.
Implement cost effective systems of control over capital, operating expenditure and staffing.
Apply sound Industrial Engineering techniques to improve operating performance and reduce wastage and delays.
Ensure high production and produce cost reductions and higher levels of efficiency.
Development of manufacturing methods to improve material handling in production.
Plan, co-ordinate and maintain all manufacturing information and systems.
Develop most efficient ways to use people, machines, materials, information, and energy to make a product or service.
Study product requirements and design manufacturing and information systems to meet requirements. Assist in financial planning and cost analysis.
Drive Quality Control Program to ensure all products, raw materials, processes and services meet exceptionally high-quality standards.
Design and develop quality documentation, i.e., procedures, work instructions, inspection and sampling plans, as needed or requested.
Maintain documentation and revision level of quality documentation for all products or services.
Work with Product Development to create product specific quality processes for all new products.
Maintain and communicate all quality data to department managers for problem identification, resolution, loss reporting.
Coordinate returns to vendors and ensure corrective actions are in place to prevent future defects.
Determine most viable plant factory locations and layouts for new investments or machines.
Design layout of equipment and workspace.
Study and rearrange organisational charts, material flow, and operations sequence.
Incorporate safety, shop floor organisation and plant cleanliness among plant personnel.
Supervisory Responsibilities Lead and facilitate continuous improvement efforts by managing and directing staff.
Train and improve staff to ensure that the required KPI’s are within the requirements of the company.
Establish, enhance and maintain effective communication between yourself, the Department’s Manager Foreman and 2IC’s.
General assistance to Plant Manager
Matric
Completed Bachelor’s Degree or B-tech in Industrial Engineering
Lean six sigma qualification
Computer Literacy in MS Office
At least 2-4 years proven experience in steel fabrication industry and lean manufacturing with proven continuous improvement analytical experience from a similar role, including project management and business analysis
Matric
Completed Bachelor’s Degree or B-tech in Industrial Engin
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEwMTQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1139650&xid=1555_10141
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