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Join this leading Tied insurer as an area branch manager at their Sandton offices. The focus of this role is the sales delivery, strategic execution, people development, and regulatory complianceLeadership and DirectionCommunicate the actions needed to implement the functions strategy and business plan within the team; explain the relationship to the broader organizations mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.Functional Strategy Formation & ImplementationDevelop tactical plans for optimizing resources and assets being managed within Tied Financial Advisory Services to meet business growth requirements.Business PlanningContribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators; develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.Meet growth objectives in all distribution channels in the Life and Wealth, Personal lines and Commercial Lines channelStakeholder Engagement (Internal and External)Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.Promoting Customer FocusManage, monitor and ensure that exceptional customer service is delivered across the distribution channels in the Life and Wealth, Personal lines and Commercial Lines.Organizational Capability BuildingUse the organizations formal development framework to identify the teams individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.Operational ComplianceMonitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organizations policies and relevant regulatory codes and codes of conduct.Performance ManagementManage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.Personal Capability BuildingAct as subject matter expert in an area of technology, policy, regulation, operational management for the team. Maintain external accreditations and in depth understanding of current and emerging external regu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzNTg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213233&xid=1109_83589
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Purpose of the role:Develop automated solutions for certain operational aspectsDuties:Automation, enablement, availability, performance, monitoring, and incident responseTroubleshootingMonitor infrastructureMinimum Requirements:Relevant 3-year IT qualification or equivalentLPI certificationOne year experience in a DevOps environmentMinimum 1 object-oriented and 1 scripting language (PowerShell, Bash, Python)Java application build processes and tools (CI/CD, including Ant, Gradle, Jenkins, and Artifactory)Apply Now!Mel NandalallSenior IT Recruitment Consultant
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzNTUxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213201&xid=1109_83551
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Location: CenturionA leading company in the Financial Solutions Sector is looking for a vibrant Hybrid Mobile Developer, that will be responsible for developing and implementing client based mobile applications this role will enhance your coding and designing skills using various languages and tools.ResponsibilitiesDesigning in tiered applicationsDocument codesUnit system testingEnsure deliverables are automated and monitoredAudit security and access controlMeet deadlinesProduce and maintain functional and technical code specificationsCollaborate with other developersProvide design directionRequirementsExperience in native or hybrid Mobile developmentDegree/Diploma in Information TechnologyFrameworks and tools :Language DartGit/GitlabScrumREST Service design (Open API)If you meet the requirements for above position kindly email your profile to :link to the jobTo see more career opportunities click link below:
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4Mjk0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213100&xid=1108_58294
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We are looking for a Senior Graphic Designer to join a creative team in the Bapsfontein area to design wide variety of things across print and digital. Areas close to Bapsfontein: Irene, the Hills, Mooikloof, Elasduspark, Rietvleidam, kempton park The successful candidate will be a self-starter (work independently with minimal supervision), capable of delivery brilliant creative ideas, show amazing attention to detail and is well organized. Requirements: Minimum 5 years’ experience Diploma in print or multimedia design.Highly proficient in Adobe Suite (Photoshop, InDesign, Illustrator, XD, Captivate and Adobe DC Pro) for PC and MS Office.Planning concepts by studying relevant information and materials.Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.Once concept is approved, roll out the elements to complete the campaign.Contributing to team efforts by accomplishing tasks as needed.Great communication skills with clients about layout and design. Also, in your team.Reviewing final layouts and suggesting improvements when necessary.Ability to meet tight deadlines and multi-task essential.Knowledge and experience in WordPress, E-Learning & eBooks.Advantageous: A fresh approach to designCreativity and originalityExperience in sending publications to repro/printExperience in checking printer proofsAccomo9date late briefs and clients amendmentsPlease Note only shortlisted candidates will be contacted.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4Mjc5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213099&xid=1108_58279
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Job Summary: The Senior IT Administrator role is a pivotal engineering position within our ICT Department, focusing on the comprehensive management, implementation, and safeguarding of all technology assets at a group level. This encompasses networks, servers, cloud platforms, end-user computing, and security infrastructure. The role involves providing leadership and support to branch and campus technicians while contributing to technology decisions and budgetary planning as directed by the ICT Manager. Ethos and Values:Ensure alignment with CTUs vision and values.Demonstrate a commitment to continuous improvement and professional learning.Uphold CTUs commitment to excellence, independence, and opportunity.Embody the Technology Departments pillars: Honesty, Reliability, Accountability, and Integrity.Generic Duties and Responsibilities:Collaborate closely with the ICT Manager and Technology Account Associate to ensure optimal staff and client satisfaction.Maintain accurate documentation and ticket updates.Work within set deadlines for class schedules, meetings, and events.Demonstrate technical expertise across all areas.Assist in implementing company development plans.Adhere to company policies, procedures, and ethical standards.Cultivate and maintain relationships with colleagues and stakeholders.Represent the company at exhibitions and events if required.Review own performance and strive for continuous improvement.Understand and address customers or colleagues needs effectively.Provide support across campuses as needed.Communicate effectively and energetically with colleagues.Role Based Duties and Responsibilities: NETWORK AND CONNECTIVITYManage wired and wireless networks, including deployment, monitoring, and troubleshooting.Oversee edge infrastructure management to optimize and secure link performance.Implement network security measures and access management protocols.Manage IP address allocation and network space effectively.Monitor and report on network performance and security.CCTV, IoT, and Call System ManagementDeploy, maintain, and monitor CCTV and IoT equipment.Manage call system extensions and cloud SBS appliance for VoIP calling.Ensure network security and access management for staff and student networks.Provide regular reporting on network performance and security.CLOUD AND MANAGED PLATFORMSManage productivity suite deployment and security.Handle license management and partner status renewals.Provision and secure cloud-based compute platforms.Provide regular reporting on cloud and managed platform usage and performance.END USER COMPUTE SUPPORTAssist in end user compute procurement and management.Track deployed equipment and assist with repairs and recycling.Provide escalation support and end-user assistance.Contribute to end-user awareness training. LEADERSHIP, UPSKILLING, AND ADMINISTRATIVEProvide leadership to branch/campus technicians.Participate in upskilling and training initiatives.Manage ticket logging and administration
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODMyNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778746&xid=1108_178325
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Job description/responsibilities: MAIN PURPOSE:To ensure the optimal performance of machinery and equipment by performing fitting tasks, diagnosing faults, and conducting repairs or preventative maintenance when required, adhering to the standards of the peanut manufacturing industry. Key Results Areas / Accountabilities:Inspect, assess, and diagnose faults in machinery and equipment.Perform routine maintenance tasks, including replacing parts, cleaning machinery, and lubricating moving parts.Read and interpret mechanical drawings and specifications to understand fitting requirements.Use a range of tools and engineering techniques to maintain and repair mechanical plant machinery and equipment.Collaborate with the engineering team to implement machine improvements and modifications.Ensure all work complies with safety standards and regulations.Document maintenance and repair work for record-keeping.Provide regular updates to the lead engineer and other stakeholders on the status of maintenance projects.Respond to emergency electrical breakdowns and resolving them in a timely manner. KEY OUTCOME INDICATOR:Reduction in machinery downtime due to maintenance and repairs.Number of preventative maintenance tasks completed on schedule.Compliance rate with safety and environmental regulations.Accuracy and timeliness of maintenance documentation.Stakeholder satisfaction rate with maintenance tasks. Job Qualifications, Skills & Experience:Qualifications: Grade 12 (Matric). Certificate or diploma in Mechanical Engineering or related field. Relevant trade certification as a Mechanical Fitter.Experience: Minimum 3 years’ experience as a mechanical fitter, preferably in the food or peanut manufacturing industry.Skills: Experience in using various tools and equipment for fitting tasks.MS Office Suite knowledge and proficiency.Strong mechanical aptitude and problem-solving skills.Ability to read and interpret mechanical drawings and specifications.Knowledge of safety standards and regulations.Good communication and teamwork skills.Ability to work under pressure and handle emergency breakdowns.Able to lift min 15kgWork in shifts. NB: In the absence of relevant qualifications, experience in the relevant field and at the relevant level will be considered
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mzg1OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778661&xid=1109_183858
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Position: Personal Assistant to the CEOLocation: Pretoria Are you an expert in planning and providing extensive support to Senior Management? Do you get along well with people and are your written/verbal communication skills unrivalled? Are discretion and diligence your middle names? Raise your hand if that’s you because WE’RE HIRING!It’s our mission to unleash the potential in our team, and we know that teams perform best when they are diverseand each individual feels that they belong. That’s why we want you to join us in the capacity of Personal Assistant to the CEO. This role plays an integral part in our team, as you apply splendid organisational and time-management skills to enhance efficiency. So, who are we and why would you want to join us?We are a young, energetic, and passionate group of companies working in different industries, all focused on becoming market leader in our fields. Our fast-paced environment will positively challenge you and keep you engaged as you navigate through changing priorities and varying demands. We work smart, we work hard, but we have fun doing it!Companies in our group include:LNDR – a lending solutions providerAluma Capital – Asset and Fund ManagerCryosave – A bank for newborn stem cellsAPS – an outsourced call centre management companyWhat can we offer you? Some of our benefits include:Modern fit-for-purpose people practices.Working in a state-of-the-art tech building that includes access to on-site gym to help you grow your fitness as much as you do your brain.Two on-site restaurants that will have you inhaling aromas of mouth-watering lunchtime dishes, and freshly brewed coffee. At Fintech campus that’s just a part of the rhythm of the day.Great, so who would be a good fit?A specialist who is an expert in ensuring the CEO’s diary is management in a highly efficient manner. Responsible for providing unwavering support whilst maintaining a positive attitude. Ensuring a high level of attention to detail and accuracy is applied relating to all tasks received, whilst maintaining confidentiality at all times.You may be wondering, what would such a fantastic individual’s duties include?Providing professional and confidential administrative support.Diary management for CEO and General Office Administration.Providing support to the CEO by setting up of meetings and coordinating all the resources associated with same.Maintaining and setting up new templates relating to forms and other documentation regularly used.Providing logistical support to the CEO in the execution of his duties.Organisation and booking of seminars and conferences for CEO and staff including: bookings, expense requisitions, obtaining authorisation, follow up, sending to relevant stakeholders.Organising business and private travel arrangements.Communicating verbally and electronically with internal and external clients.Liaising with courier services for both local and international deliveries as well as internal driver/messenger on deliveries.D
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mzg1N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778660&xid=1109_183857
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Position: Project ManagerLocation: PretoriaSalary: Market relatedClosing date: End Feb 2024 Our client seeks a skilled Project Manager for wastewater and water treatment projects. Responsible for overseeing design, construction, and operation, ensuring timelines, budgets, and quality. Ideal candidate has strong mechanical engineering background and extensive water treatment project management experience. Key Responsibilities:Spearhead the planning, execution, and supervision of water and wastewater treatment projects from inception to completion.Develop comprehensive project timelines, budgets, and resource allocation strategies to ensure efficient project delivery.Coordinate and manage multidisciplinary project teams, fostering collaboration among engineers, contractors, and stakeholders.Ensure strict compliance with regulatory requirements and industry standards throughout project lifecycles.Provide expert technical guidance and support to project teams as necessary, resolving complex issues and challenges.Proactively identify and mitigate project risks to minimize potential disruptions and cost overruns.Regularly monitor project progress, providing timely updates and reports to stakeholders.Conduct thorough project post-mortems to extract valuable insights and enhance future project management practices. Qualifications & Responsibilities:Bachelors degree in Mechanical Engineering or a related field.Minimum of 5 years experience in project management within the water treatment industry.Profound knowledge of wastewater and water treatment processes, technologies, and best practices.Proven track record of successfully managing projects from conception to completion.Exceptional communication, leadership, and interpersonal skills.Strong analytical acumen and problem-solving abilities.Ability to thrive both independently and as part of a collaborative team environment. Preferred Qualifications:Professional Engineer (PE) license.Proficiency in project management software and tools.Familiarity with construction management principles and contract administration.In-depth understanding of relevant regulatory frameworks and industry standards. By submitting your information and application you hereby confirm:1. That you have no objection to us retaining your personal information in our database forfuture matching/ POPI Policy.2. Due to the nature of the position, that we can do an ITC check if our client is interested in your CV.3. That the information you have provided to us is true, correct, and up to date.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzM3OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777563&xid=1108_177379
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The following:Qualifications:Post Graduate Degree in Financial Planning with CFP status.RE5.Experience: Min of 5 years experience in the financial services industry.Minimum of 3 years training experience.Minimum of 3 years management experience.Minimum of 3 years experience with internships and INSETA programmes.Thorough understanding of training processes.will enable you to:Duties including but not limited to: Present a framework for training of interns that want to have a career in the financial services industry.Create a curriculum (internship program) to facilitate strategic training based on the organizations goals.Ensure that training materials and programs are current, accurate, and effective.Propose and implement development plans together with HR in terms of IDP of employees.Oversees and supervise the daily activities of trainers and trainees in the Training Academy.Conducts performance evaluations that are timely and constructive.Maintain knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.Identify problems and opportunities such as operational changes or industry developments that training could improve.Researching new training supplies and materials that can enhance the organizations training procedures while providing value to employees.Monitor and evaluate training programs effectiveness and success periodically and report on them.Designing and developing relevant documentation, procedures, and systems to support trainees.Developing productive working relationships with colleagues and clients throughout the financial services environment, both within and outside of the organization.Keep up to date with financial product information.Interns to be placed under the supervision of the training manager at the FSCA to gain experience.Assist in promoting the training program.Research and articles.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzY1MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777176&xid=1108_177650
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Experienced Commission Waiter with 2 years experience for up class Restaurant in Waverley Pretoria High Tip Income
Send CV and ID to waverleyrestaurant@gmail.com
( Do NOT phone, only send a e-mail)
Regards Mr Kobus
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Well established small audit / accounting practice in Monument Park is looking for accountants who wants to start or complete SAIPA articles
Requirements
MatricBCom degree in Accounting or Financial Management ( completed or in progress) Afrikaans and EnglishOwn transport and drivers license
Email CV, ID, License and transcripts to bernadette@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzE0NDkxOTE5P3NvdXJjZT1ndW10cmVl&jid=1719937&xid=1714491919
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Min role requirementsSenior Certificate (Matric / Grade 12/ NQF 4)24 months experience in life insurance sales.Must have a drivers license and own car.Must meet the FAIS Fit and Proper requirements.Regulatory Examination/RE5 essential.Completed FSB recognised qualification (FSB recognised qualification listed or credits pertaining to the date of first appointment in the industry, as listed on the most recently published Board notice as published for recognised qualification by the FSB.)Class of Business (COB) (All applicants that were still under supervision for any competency requirement pre or post 01 April 2018 will be required to have obtained Class of Business prior to appointment.)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzU2OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778266&xid=1109_183569
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Financial Accountant (POS 24064) CenturionR 30 000 to R 35 0000 per monthRequirements:MatricNational Diploma or Degree in Financial Accounting3 to 5 years Accounting ExperienceComputer Literate in MS Office Suites and Sage Evolution and Sage Pastel Payroll (NON- NEGOTIABLE)Full Bookkeeping function on Sage EvolutionComplete Payroll Function (Payroll, Payments, Taxes, Contracts etcFully BilingualResponsibilities:Management of Debtors ClerkDaily capturing and updating of bank reconciliationWeekly petty cash reconciliation, including transfers from branches and cash up from debtors clerkStrict control of Blocking and unblocking of debtors accounts & reconsOversee debtor credit applications and adherence to CGIC rulesChecking of all invoices and credit notesLoading creditor payments Monthly & COD including branchesMonthly creditor reconciliations including all expensesReport and Manage creditor & debtor age analyses weeklyManagement of ALL tax payments due & strictly paid on timeAssisting with annual financial statements / JournalsAccurate compilation and reporting of monthly financial reportComplete ownership of monthly HR / Payroll / Salary PaymentsClosing Date: 31 March 2024
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzY3OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778314&xid=1109_183678
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Your relevant Tertiary Degree as well as at least 8-10 years post qualification management experience, will enable you to:People:Communicate with all employees, management and other stakeholders.Be part of and contribute to a team of people.Responsibilities:Assist with the implementation of the HR Strategy to:Strengthening the Group Culture.Retain talent i.e. benchmarking, career development and effective recruitment.Drafting, reviewing, updating and administration of company policies and procedures to support the group strategy and the management of the groups human resources. Ensure legal compliance with relevant legislation.Guiding and enabling the HR team to provide HR administration/ transactional (HR Compliance) support to the Group including but not limited to:Provide inputs to payroll,Assist with activities as required with regards to employment equity,Compilation of monthly and quarterly HR reports,General administrative support,Capture all relevant information on HR administrative system,Ensure updated leave record system,Ensure adherence to HR policies and procedures.Conduct annual remuneration benchmarking for all employees and liaise with management with regards to deviations from the benchmark.Develop, implement and maintain recruitment and selection practices that ensure the appointment of the best possible staff in line with Group policies and legislation. The support to the Group should include, but not limited, the following activities:Assist management with job descriptions,Conduct grading and benchmarking activities,Assist management in the interview process ensuring compliance to company policies,Assist management with the internal transfers and promotions,Employee on-boarding, induction and termination,Managing Employment Equity Targets,Assist with workforce planning,Co-ordinating probation management and provide assistance to management.Performance ManagementCoordinating and maintaining the Performance management process,Ensure KPA and KPI alignment with Job Descriptions,Provide Performance management report to management,Ensure that the outcomes of the performance management are incorporated in the Individual Development plans.Skills and Employee DevelopmentPerform an annual skills gap analysis,Develop and implement a skills plan based on the gap analysis,Assist management with probation management,Assist management with the preparation of Individual Development plans and Management Development where applicable,Administration of bursary schemes and graduate programmes and learnerships,Compile and submit regulatory Skills development plans, Compile, submit Annual Training Reports, compile and submit progress and feedback reports and liaise with Inseta and Fasset.Obtain and manage all grant funding processes,Support management in development, implementation, and review succession plans and manage these planes in line with the Individual development plans.Co-ordinate and management of Employee relationsDisciplinary matters
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk4NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778156&xid=1108_177984
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
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ROLE PURPOSE
Define the framework and operating principles for application solutions according to industry best practice, to manage the application architecture within the enterprise architecture of the business.
RESPONSIBILITIES & WORK OUTPUTS
Internal processes
Define the required technology to support the businesss agreed IT Strategy, Philosophy and Enterprise ArchitectureLead system design activities and code development processes as a subject matter expert, to ensure applications solutions exhibit performance, security, scalability, maintainability, appropriate reusability and reliability upon deploymentTranslate business requirements into documented application architecture requirements, for applicationProactively mentor peers regarding system knowledge and development technologies and processes, to ensure knowledge transfer and the maintenance of standardsMonitor system performance, relevance and usage and define and maintain key metrics to ensure quality and performance of systems and deliveryWork within the Enterprise Architecture to integrate and propose viable solutions to businessPerform code reviews to ensure compliance with coding standards and best practicesAccountable for technical design and detailed technical specifications, as well as unit testing and support documentation within the relevant business areaWork closely with project teams, vendors, and third-party technical contacts regarding technical design, or resolving technical issues, to deliver on the Application ArchitectureAccountable for composition of detailed technical specifications, unit testing, and support documentationAccountable for application development technical processes, from design to applicationDefine, document, and maintain Application Architecture standards within the relevant business areaCollaborate with functional and technical leads from various teams to ensure an integrated and aligned solution and technology approachProvide process improvement recommendations to the software design/development team, to achieve best practices and high performanceProvide accurate estimates of required effort for design and development, to assist in capacity managementAccountable for appropriate cloud enablement and migrationIdentify and investigate appropriate SaaS, IaaS and PaaS applicable to the line of business systems
Client Services
Provide authoritative, expertise and advice to clients and stakeholdersBuild and maintain relationships with clients and internal and external stakeholdersContribute to the process of negotiating objective and realistic service level agreements, monitor appropriatene...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDYxMTY5NTc4P3NvdXJjZT1ndW10cmVl&jid=1368036&xid=3061169578
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
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Surgo (PTY) Ltd. has partnered with a leading property development company located in Pretoria. With approximately 50 years experience in joint ventures with individuals, private companies and listed property funds, they specialise in sourcing property development projects which provide their investors with exciting property investment opportunities.
Their core focus is the planning and execution of convenience retail centres with a strong national tenant profile. They have successfully completed greenfield developments, as well as the acquisition and redevelopment of existing retail centres.
The client is recruiting for a qualified and experienced Utilities Manager to join our team.
Requirements:
• Grade 12
• Tertiary Qualification in related field, or similar
• A minimum of 5 years experience in utilities management
• Proficient in EXCEL, importing and exporting of meter information
• Responsible for data capturing
• Ability to understand, analyse and interpret:
• Council charges
• Meter readings
• Electricity usage, consumption and charges
• Water usage, consumption and charges
• Backup Power usage, consumption and charges
• Gas usage, consumption and charges
• Bulk meter checks
• Ability to flag potential issues as well as table possible resolutions
• Manage the compliancy in terms of council regulations
• Clear criminal record
• Valid drivers license and own vehicle Key Competencies and Skills:
• Ability to wok under pressure
• Meet deadlines - excellent Time Management skills
• Excellent Communication skills
• People Management skills
Salary:
• Remuneration will be negotiated based on qualifications and experience
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202411 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202411
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