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1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202432
2d
1
Essential: GDS training system 2+ years experience in the travel, tourism or customer service industryKnowledge of airline industry with basic knowledge of fares and ticketing and intermediate knowledge of a GDSExceptional administrative skills with sound planning, organizing and time management skills, with sound follow-through after contact with customersHigh proficiency in verbal & written English and/or another South African LanguageIf you do not receive feedback within 7 days of applying then please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzODU5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213928&xid=1109_83859
2y
1
JOB DESCRIPTION Innovative restructuring solutions to Corporate accountsManage the implementation of the approved restructure of customer accountsMonitoring and Evaluation of restructured customer accountsProvide advisory services to internal and external stakeholders where required.Record Keeping and ReportingJOB REQUIREMENTS Preferred Minimum Education and Experience 3 years Business / Commercial Qualification (BCOM)5-8 years Corporate Banking experience which includes:Corporate Finance/Banking deal structuringStructured trade and commodity financeStrong Financial and Credit Analysis and Assessment backgroundFormulating business turnaround plansEvaluation of business restructures or workoutsManaging turnaround of distressed clients.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzODU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213925&xid=1109_83856
2y
1
JOB OVERVIEW / ROLE PURPOSE
The Application Engineer - Augmented Reality is responsible for investigating and analysing customer business processes, matching their challenges and requirements with P1s ability to offer solutions and demonstrating the business value of offerings to potential customers.
This individual will be required to interact extensively with prospects and customers, primarily supporting sales in a technical capacity, developing solutions for customers and secondarily assisting with customer support.
MINIMUM REQUIREMENTS
Qualifications
* Undergraduate Degree Technical
* Bachelors Degree with elements of Computer Science & User Interface Design
* BEng with Coding
* BEngSc in Digital Arts (Game Design)
* BTech IT Multimedia
* BA Digital Arts (Game Design)
* Bachelors in Computer Science
* Bachelors in Graphic Software/ Design
* Design Engineering
Industry Experience
* 1 - 2 years working experience in mining, product manufacturing, maintenance/ servicing sectors
* Exposure to an industrial equipment environment
Work Experience & Skills
* 1 - 2 years experience in JavaScript programming
* 1 - 2 years experience in User Experience (UX) Design
* 1 - 2 years experience in CSS and HTML programming
* Experience working with software platforms for creating Augmented or Virtual Reality Apps such as Unity & Vuforia
* Good presentation skills
* Proficient in Microsoft Office suite
* Access to reliable transport
* Availability for occasional business travel
Duties
The main duties of this position are listed below, and applicants will be required to demonstrate that they are able to perform these duties throughout a vigorous selection process:
Pre-sales Technical Requirements:
* Analyse client requirements, contributing to the design of the required AR Technology Solutions, inputting into the scope of work (SOW)
* Provide input into the design and definition of the Proof of Concept and business case development
* Develop and present technical presentations and customised demonstrations of Augmented Reality Solutions to prospects and customers
Solution Development and Delivery:
* Design, configure, and customise functional and technical AR solution requirements, aligned with client needs
* Complete consulting work on or off-site as needed on an adhoc or as part of an agreed SOW
* Develop an AR experience for the customer using AR software platforms and JavaScript and CSS programming
* Complete solution testing that covers various user cases and scenarios
* Plan, manage and perform customer adoption to ensure proper usage of and business returns from AR
* Training and mentoring to ensure user adoption
* Report on project balance scorecard measures of improvements achieved
* Installation and configuration of software for customers use
Solution Maintenance and Customer Support:
* Identify, troubleshoot, and proactively resolve incidents and problems within the solutions
* Develop new or enhanced methods and
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwNDI3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188776&xid=1554_10427
2y
1
SavedSave
Group Logistics ManagerWe are looking for Group Logistics Manager for a Manufacturing company in the Silverton area. Requirements:BCom Logistics,5 years Logistic management experience,Production environment knowledge,Export, and Local Shipping knowledge,ERP systems andExperience with OEMs and related systemsMain Duties:Report Writing – Create business reports to facilitate decision making.Customer liaison - External distribution, customer communication.Sub-Ordinates - Training, Support, Manage.ERP system – Train users, resolve bugs, liaise with consultants, improvise.Customer systems - Support and understand inputs required for Customer business systems.Environmental responsibilities.Other:Company TargetsEnsure weekly/ monthly/ yearly targets are adhered to ie warehouse/ salesExpedite/ assist with meeting above targetsReporting On Group and company targetsCustomer Satisfaction Performance reportingCompile and combine monthly reporting for both plantsAttend monthly Executive meetingManagement of Sub-ordinatesPerformance charters exist for subordinatesStandards are monitored at shortest possible intervalsPerformance appraisals conducted annuallyPersonal improvement and development plan established where requiredEnsure job logos are updated as and when requiredCustomer LiaisonAll incoming and outgoing liaison with customersAttend customer meetingsComplaintsLogisticsEnquiriesDeliveriesFully understand customers packaging and reporting requirements.Ensure there is an in-depth knowledge of our customer’s requirements and expectationsHave a pragmatic understanding of freight and marine issues in order to ensure optimum service from forwarder and shipperSyspro - ERPReleases/ order loading and invoicingFamiliarize and map current processesTo ensure smooth transition and take on of informationAssist with EDI orders/ reconciliationLiaise with Consultants & programmer re bugs in ERP system, Ensure it is resolved.Support and ongoing training for Logistics staff.Ensure automation of manual processes.To ensure a sound administration function supports customer/ plant and departmental needs.Internal Logistics Process FlowMap Internal Logistics process flow.Ensure each process has a Works Instruction and is always updated when changes are made.Bigger picture overview.Understand all types of packaging, transport modes and the respective regulationsDistribution FunctionContinuous customer communication.Ensure that all stock on order is packed labeled and dispatched correctly and expeditiously.Maintain all dispatch documents correctly.AdministrationEnsure order entry and delivery system meets customers requirementsContinuous improvement on workflow system ie. Error free systemAssist with expediting monthly invoicing of finished goodsNecessary financial arrangements cover customer orders (CGIC)To ensure a sound administration function supports customer/ plant and departmental needsFORD - MMOGEnsure OEM targets, customer business systems & audit requirem
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5ODI5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188535&xid=1266_49829
2y
1
Duties:Financial ManagementPreparation of annual and five year budgetsPresents budgets to the line manager and relevant management team for reviewPrepares and presents the Capital Expenditure budget in order to expand the business efficiencies and profit. Manages the up keeping and maintenance of assets and open spaces within the approved budget for area of responsibility and agreed authorisation levels. this includes detailed input into the monthly rolling forecast process and valuation budgets.Prepares and presents technical budget to Management for input and reviewAsset Maintenance and ManagementImplements planned, preventative and emergency maintenance actionsManage the operational team to ensure that all activities of contractors, suppliers and handymen are managed to ensure client needs are met and issues are resolved timeously and in line with the terms and conditions of the lease/s.Ensures all statutory compliance by tenants, operational team and contractors.Investigates and implements the innovative use of technology.onitor and report on utilities and implement energy saving strategies in line with sustainibility policies.Maintain all mechanical, electrical, structural and civil aspects of each asset within the official investment strategy of each asset.Management and monitoring of utilities such as water, electricity and gas to prevent loss of income and to correctEstablish, maintain and sustain collaborative relationships with all relevant local authorities and any other state government agenciesStrategic Relationship ManagementCustomer ServiceDeals with client complaints and requests as and when required and in collaboration with the Property ManagerProvides support to Property Management team by ensuring that client requirements are resolved timeously. Maintain good relationships with all stakeholders both internal (property management) and external (clients, local authorities, contractors, suppliers and members of the public) Admin & reportingRisk ManagementRequirements:Diploma/Degree (Construction or Project Management related)Diploma/degree with Financial modules will be advantageous.Professional membership/Chartership in the facility/construction management industry would be beneficialMinimum of 5 years in a Facilities/Operations Management role, including management of public open spaces (part of the Property Owners Association).Experience with the implementation of all regulations applicable to the industry and in particular implementation and management of Health and Safety regulations. Proven high level stake holder management experience (internal and external s .Proven staff management including mentoring, succession planning and all related aspects of HC.Proven tenant management skills, tenant relationship skills and experience within the asset and property management e
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUwODQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185037&xid=1108_50847
2y
SavedSave
Admin lady needed urgently!She must have I.T knowledge / Computer Literate, Speak good English, Good communication skills. Ready to work 10hours a day. She must be staying in Pretoria and flexible to take on weekend assignments.Contact ;Mr Samuel083 613 6921
1d
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Join this leading Tied insurer as an area branch manager at their Sandton offices. The focus of this role is the sales delivery, strategic execution, people development, and regulatory complianceLeadership and DirectionCommunicate the actions needed to implement the functions strategy and business plan within the team; explain the relationship to the broader organizations mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.Functional Strategy Formation & ImplementationDevelop tactical plans for optimizing resources and assets being managed within Tied Financial Advisory Services to meet business growth requirements.Business PlanningContribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators; develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.Meet growth objectives in all distribution channels in the Life and Wealth, Personal lines and Commercial Lines channelStakeholder Engagement (Internal and External)Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.Promoting Customer FocusManage, monitor and ensure that exceptional customer service is delivered across the distribution channels in the Life and Wealth, Personal lines and Commercial Lines.Organizational Capability BuildingUse the organizations formal development framework to identify the teams individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.Operational ComplianceMonitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organizations policies and relevant regulatory codes and codes of conduct.Performance ManagementManage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.Personal Capability BuildingAct as subject matter expert in an area of technology, policy, regulation, operational management for the team. Maintain external accreditations and in depth understanding of current and emerging external regu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzNTg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213233&xid=1109_83589
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
2d
1
SavedSave
Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Pretoria, Gauteng Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202372 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves the ri...Job Reference #: 202372
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Main purpose: To develop and implement the SIUs remuneration strategy and processes while maintaining effective and efficient remuneration administration and management principles.Minimum qualification and experience: NQF Level 8 Honours Degree in HR management or equivalent. SARA accreditation as a Reward Specialist and /or Global Remuneration Professional) GRP) an added advantage. Six to Eight years of proven experience as a Remuneration Specialist, of which, four years must be at a management level.Key performance areas (Include but not limited to): Remuneration analysis. Remuneration structuring. Remuneration coordination. Provide advisory services. Benefits coordination. Budget management. Staff management.Technical skills: Policy development skills. Implementation skills. Research skills. Report writing skills. Presentation skills. Planning and organising skills. Computer literacy in MS Office packages.Required knowledge and Behavioural (include but not limited to): Knowledge of remuneration policies, practices as well as Human Capital strategy, technologies, and systems. Knowledge of relevant legislation (e.g. basic Conditions and Employment Act). Knowledge of Corporate Governance requirements. Sound knowledge of the applicable HR legislation. Agile thinking. Change management. Team Player. Attention to detail. Deadline driven. Collaborative. Customer focused. Work under pressure. Results-oriented. Confidentiality. PLEASE NOTE:The appointment of candidates will be at the Units sole discretion and the Unit reserves the right not to make an appointment.The SIU is an Anti-Corruption Investigating Unit and requires applicants to make a full and frank disclosure in their application form.Fraudulent qualifications or documentation will automatically disqualify candidates.All candidates will be subjected to integrity screening procedures and a favourable end report is essential.Other critical positions may be subjected to vetting procedures after appointments.The SIU does not relocate any candidates on a fixed-term contract.Correspondence will be limited to shortlisted candidates only. Please be advised that applications received mean that processing may take some time. Candidates who have not been contacted within three (3) months of the closing date should consider their applications unsuccessful.POPIA disclaimer: In line with the Protection of Personal Information Act, 4 of 2013 by applying for this position it is accepted that you have consented to your personal information being used and kept to process your application. The SIU will ensure the protection and safeguarding of personal information and all information collected will not be shared with any third parties or be used for purposes other than for the purpose it was intended.The SIU is committed to equality, employment equity and diversity. Preference will be given to persons from designated groups in particular Africans and people with disabilities in line with the SIU Employment E
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Qualifications• BEng Degree – Mechanical, Mechatronic, Industrial, Electrical or Electronic• Matric with at least 6 distinctions, or an average of 85% (Non-negotiable)
Responsibilities and duties will include:• Promote the company’s products/services addressing or predicting clients’ objectives• Prepare sales contracts ensuring adherence to law-established rules and guidelines• Develop goals for the development team and business growth and ensure they are met• Keep record of sales, revenue, invoices and travel itineraries• Provide trustworthy feedback and after-sales support• Develop a growth strategy focused both on financial gain and customer satisfaction• Conduct research to identify new markets and customer needs• Contact potential clients to establish a network and arrange meetings (Foreign and domestic)• Identify new markets and improve sales• Plan and oversee new marketing initiatives• Attend conferences, meetings, and industry-related eventsAdditional information
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Position Summary
A Customer Service Agent is employed to perform a defined range of skilled operations within the required language range, usually within a range of broader related activities involving known routines, methods and procedures. Some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. Within this team, this role is predominantly taking inbound calls and/or inbound emails and solving simple customer queries or creating cases to be handed over to a Case Manager.
Duties and Responsibilities
Receive calls and answer customer email queries in fluent GermanUse common call centre telephone and computer technology.Enter and retrieve data.Work and build relationship in a team consisting of local and international staff members at different locationsManage their own work under guidance.Use multiple technologies such as telephony and internet services.Follow occupational health & safety policy and procedures.Communicate in a customer contact centre.Work in a customer contact centre environment.Respond to inbound customer contact.Conduct outbound customer contact.Use basic computer technology with at least intermediate skill level.Use an enterprise information system.Provide excellent quality customer service.Send and retrieve information over the internet using browsers and email.Manage work priorities and professional development.Manage workplace relationships in a contact centre.Use multiple information systems.Manage customer relationships.Assist in providing solutions to customers and staff.Open service requests that must be referred to the country Customer relations Centre (CRC) – ask all the relevant questions so that the CRC Case Manager can start working on the case without contacting the customer again.
Requirements
SA citizen, permanent residence or qualifying for a work permit (e.g., Spousal permit) for South Africa.Fluent (speak, write, and read) in both German & English.
Education and Experience
Completed Matric / Grade 12 or equivalent with a minimum of one-year customer service-related experienceCommunicates both verbally and in written correspond...
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Recruitment Agency - Personal Assistant to MD, Pretoria, Rneg + BenRakkgalakane Recruitment is looking for a dynamic person to fill the Personal Assistant/ Recruitment Administrator position. We are in the Waverley, Pretoria area.Grade 12Min 5 years exp in Recruitment Agency environmentExp in ATS (Dittohire or Placement Partner)Fluent in English and AfrikaansValid Driver’s LicenseOwn TransportThe successful candidate must be well-spoken, well- mannered and presentable.Computer Literate,Excellent telephone etiquette,Effective use of initiative, work well with others,Trustworthiness: ability to deal with confidential information,Excellent communication skills,Ability to be proactive and take initiative,Ability to multitaskTo provide high level confidential support to the Managing Director and professional customer service. Duties will include Recruitment Administration, including general administrative duties.Placing of Advertisements on ATS and Job PortalsTyping of CV’sMissing info on CV’sManage and provide professional customer service in the front office,Manage the MD’s diary and organize meetings and appointments,Type, compile, and prepare reports, presentations, and correspondence,Manage databases and filing systems.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzE5OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776835&xid=1109_183198
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Business Consultant
Position: Full time, Hybrid (Office based)
Location: Pretoria
Please send your latest CV to Michelle - kindo.m@abcworldwide.com
COMPANY PROFILE
Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market.
They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider and authorized by the SARB to act as a Foreign Exchange Intermediary.
About the role
This role is for a business consultant that will focus on the Wealth industry and assist financial advisors, asset managers and other financial institutions, and their clients, to move funds in and out of South Africa.
Key Responsibilities
Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business developmentLead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influencers in the foreign exchange marketMaintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunitiesDevelops and maintains a strong business pipeline for Regional Accounts and expands on activitiesResponsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and servicesAssisting Introducing Partners and Corporate Clients from the point of enquiry to trade completion by facilitating registration, gathering KYC documentation, and managing the client to the point of trade readiness
Core Competencies
Adhering to good practice and ethical Principles and ValuesDemonstrates consistent usage of ethics and values; raises potential violations in othersDelivering results and Meeting Customer ExpectationsModifies approach in the face of new demands and helps others (both internally and externally)Supports change initiatives, adjusting their actions appropriately when presented with additional informationDemonstrates ability to relate well to people at all levelsMakes timely decisions and accepts accountability for own actions...
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Reach Stacker operator ; Transport large structure; construction; Mining; 45 tons ; Containers; 5 stack rows.
Duties & Responsibilities:Loading and unloading 40 Feet ISO shipping containers.
Stacking containers, 5 row high in allocated areas.- Warehouse / Container Park loading and unloading trucks, shipping containers, general forklifts- Experience operating a Container Forklift- Ability to Load and Unload Full/Empty containers onto company trailers and others- Good Communicator required as dealing with Drivers/Transport/E-logistic staff- Experience Stacking of containers to over height requirements suited to national compliance standards- 3/3 Roster- 12 Hour Shifts- Day & Shifts rotating
We are looking for candidates who have a flexible approach and can undertake a variety of production duties.Candidates will be required to remain focused under pressure, be a team player and have good attention to detail to achieve an accurate, on time service to our customer.Please note, to apply for this position, you must have:
Your own transport;
Valid certificate with 5 years full time experience on Reach stacker and Forklifts.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzE1ODIwNjc2P3NvdXJjZT1ndW10cmVl&jid=803436&xid=3715820676
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