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A leading Financial Services Provider is looking for a Technical Support Team Leader
Job Description
1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
Education Requirements
Nationals Diploma in ITTechnical/Legal CertificationA+N+
Experience
5 Years Experience in 2nd and 3rd line of supportTeam Leader Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MTM5OTY2NDY/c291cmNlPWd1bXRyZWU=&jid=1696234&xid=613996646
6min
1
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Your Grade 12 and LLB degree with at least 5 years post qualification experience in commercial disputes and litigation, acquisitions and drafting of legal processes will enable you to:Legal Expertise:AcquisitionsCorporate LawCommercial LawLaw of ContractPeople:Ability to communicate with a variety of individuals on all levels in order to obtain and confirm informationLiaise with employees across the GroupWork effectively as part of a teamResponsibilities:Provide legal opinionsNegotiate and draft/review agreements and other legal documentationDeal with disputes and litigation (commercial), with specific reference to compliance, legislative and regulatory requirementsInstruct and liaise with external legal counselGive legal guidance to management and the boardConsult on and draft all types of contracts and agreementsDeal with subpoenas and claims brought against the GroupCompliance with internal governance standards as well as regulatory requirementsMaintenance of a library of contract precedentsMaintenance and management of a formal agreement registerDocumentation of legal processes to be followedMaintenance of legal sections of the Risk Management databaseGeneral administrative responsibilities that ensure the smooth running of the Risk Management (legal) function including periodic reporting, assisting with regulatory compliance and general risk management and controlReview vendor and all third-party agreementsAdvise on labour mattersResponsible for legal compliance of the GroupManage and oversee the Company Secretarial functionMaintenance and Management of the Company Policy database and ensure that company policies meet regulatory requirementsTechnology:MS Office, Outlook and other relevant software applications
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjY1MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775143&xid=1108_176651
6min
1
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Your Grade 12 and LLB degree with at least 5 years post qualification experience in commercial disputes and litigation, acquisitions and drafting of legal processes will enable you to:Legal Expertise:AcquisitionsCorporate LawCommercial LawLaw of ContractPeople:Ability to communicate with a variety of individuals on all levels in order to obtain and confirm informationLiaise with employees across the GroupWork effectively as part of a teamResponsibilities:Provide legal opinionsNegotiate and draft/review agreements and other legal documentationDeal with disputes and litigation (commercial), with specific reference to compliance, legislative and regulatory requirementsInstruct and liaise with external legal counselGive legal guidance to management and the boardConsult on and draft all types of contracts and agreementsDeal with subpoenas and claims brought against the GroupCompliance with internal governance standards as well as regulatory requirementsMaintenance of a library of contract precedentsMaintenance and management of a formal agreement registerDocumentation of legal processes to be followedMaintenance of legal sections of the Risk Management databaseGeneral administrative responsibilities that ensure the smooth running of the Risk Management (legal) function including periodic reporting, assisting with regulatory compliance and general risk management and controlReview vendor and all third-party agreementsAdvise on labour mattersResponsible for legal compliance of the GroupManage and oversee the Company Secretarial functionMaintenance and Management of the Company Policy database and ensure that company policies meet regulatory requirementsTechnology:MS Office, Outlook and other relevant software applications
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjY1MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775142&xid=1108_176650
6min
1
SavedSave
Your Grade 12 and LLB degree with at least 5 years post qualification experience in commercial disputes and litigation, acquisitions and drafting of legal processes will enable you to:Legal Expertise:AcquisitionsCorporate LawCommercial LawLaw of ContractPeople:Ability to communicate with a variety of individuals on all levels in order to obtain and confirm informationLiaise with employees across the GroupWork effectively as part of a teamResponsibilities:Provide legal opinionsNegotiate and draft/review agreements and other legal documentationDeal with disputes and litigation (commercial), with specific reference to compliance, legislative and regulatory requirementsInstruct and liaise with external legal counselGive legal guidance to management and the boardConsult on and draft all types of contracts and agreementsDeal with subpoenas and claims brought against the GroupCompliance with internal governance standards as well as regulatory requirementsMaintenance of a library of contract precedentsMaintenance and management of a formal agreement registerDocumentation of legal processes to be followedMaintenance of legal sections of the Risk Management databaseGeneral administrative responsibilities that ensure the smooth running of the Risk Management (legal) function including periodic reporting, assisting with regulatory compliance and general risk management and controlReview vendor and all third-party agreementsAdvise on labour mattersResponsible for legal compliance of the GroupManage and oversee the Company Secretarial functionMaintenance and Management of the Company Policy database and ensure that company policies meet regulatory requirementsTechnology:MS Office, Outlook and other relevant software applications
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjY1Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775144&xid=1108_176652
6min
1
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Duties & Responsibilities
Manage and direct formal annual category, brand and product plans to achieve financial and growth and profitability/GPCreate, plan, manage and execute campaigns to achieve category and brand plansNew Product DevelopmentDrive the research and monitoring of market trends and competitor strategiesIdentify and introduce innovative ingredients, packaging, technologies, products, concepts and ideas that are commercially viableDirect and ensure efficient stock planning and stock movement in collaboration with Procurement and OperationsDepartment including:1. Manage and guide annual growth targets and forecasts by brand and SKU2. Ensure sufficient promotional activity and innovation to drive required stock turn3. Ensure stock is cleared prior to ageing / expiryManage product costing effectively within required purchasing and packaging parameters and partner and communicate/negotiate with manufacturers and suppliersManage supplier relationships with regards to Agreements, Processes and Business requirementsEnsure all products are legal, compliant and appropriate for Exports and CAMS, focusing on labels and ingredientsProject managementLead, manage and develop people within the DepartmentImprove and implement efficient systems and processes
Desired Experience & Qualification
Strategic approachCreative problem solvingA post Grade 12 (Degree or similar) qualification is a requisite and RPL will be taken into accountA proven track record of at least 5 years in a similar roleStrong negotiating, organisational and time management skillsAbility to communicate effectively verbally and in writingAble to coach, manage and grow people.Ability to deal with variety of people in a customer orientated, friendly mannerAbility to work independentlyStrong computer skills on office administrative packages (incl. Outlook, MS Word, Excel) and ERP systemAbility to agree and achieve deadlines and function in stressful environmentAbility to prioritise tasks and deadlinesFlexibility in respect of time and mobilityValid driver’s license
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTIxMDE4NDk4P3NvdXJjZT1ndW10cmVl&jid=1187995&xid=1121018498
8min
1
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Job Description/Duties:
Legal procedure where the asset of a deceased person is managed and distributed.Meticulous planning and execution.Intestate Administration of Estate.Obtaining a letter of authority to act on behalf of the relatives.Obtaining the letter of administration.Court Appearances if necessaryTestate Administration of Estate.Reading of the will in court.Identifying a Deceased Person’s Assets.Paying the Estate Administration Fees.Recovering Debts.Paying Creditors.Probate Services.Determining the Value of the Assets.Tax Services.Distributing Assets to Beneficiaries.Accounting to Beneficiaries.
Minimum Requirements:
Knowledge of the full deceased estate process.Experience with Deceased EstateWork independentlyWork well in a team
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82NTEzNjU5Mjg/c291cmNlPWd1bXRyZWU=&jid=1391665&xid=651365928
9min
1
Duties & Responsibilities:
As a Compliance Officer at a leading FSP, you will play a pivotal role in ensuring that our organization complies with relevant legislation efficiently and effectively. Your responsibilities will include:
Providing legal advice and opinions to the management as needed.Offering support to the Compliance Department in the implementation of legislation and approval of debarment charge sheets.Keeping the company informed about the latest legislative developments impacting our business.Updating policies and procedures to align with legislation and ensuring they are written in plain language.Formulating and collating comments on proposed new legislation and communicating changes to line management.Organizing strategic sessions to discuss the potential impact of regulatory changes and coordinating feedback.Ensuring compliance with laws, regulations, and industry requirements by updating policies and procedures.Developing policies where necessary and ensuring that existing policies and procedures are updated in line with legislation.Strategically planning for business adjustments in response to legislative developments.
Regulatory Universe:
Providing input to the Regulatory Universe.Being responsible for the completion and maintenance of the Regulatory Universe.
Compliance Risk Management Plans (RMPs):
Adopting Risk Management Plans (RMPs) in consultation with the embedded business risk management function.Developing RMPs in collaboration with the embedded business risk management function.Ensuring the appropriate use of the compliance risk management tool.
Advisory:
Analyzing and identifying compliance risks and providing advice to management, relevant committees, the business risk management function, and employees.Offering assistance and advice on compliance issues related to new businesses, products, marketing campaigns, promotional items, trademarks, and other projects.
Reputational Risk:
Safeguarding the reputation of the company by ensuring compliance with related reputational risk policies and procedures.
Monitoring:
Creating a compliance monitoring plan in consultation with the embedded business risk management function and tracking progress.Monitoring, in conjunction with the embedded business risk management function and the combined assurance structure, the adherence to the Compliance framework, legal and regulatory standards, to identify areas of improvement and detect significant compliance breaches and exposures.Ensuring there is an RMP for all high-risk legislation pertinent to the Business in line with the compl...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDc5MjY1NDIxP3NvdXJjZT1ndW10cmVl&jid=1746576&xid=1479265421
10min
1
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Duties & Responsibilities
STATUTORY RETURNS
• CIPC Annual Return
• SARS Tax Returns:
o VAT-201s (Monthly, Calculation, Review, SARS Audits) – Elize does submission
o Income Tax Return – IT14 & IT14SD (Preparation & Submission)
o Provisional Tax – IRP6 Calculation & Submission
o Annual Payroll Recon – EMP501, IRP5s & Annual Financial statements reconciliation &
review
• STATS SA Return
OPERATIONAL DUTIES
• Liaise with third parties iro legal matters
• Liaise with third parties iro review/audit of financial statements
• Liaise with Insurance iro assets
• Liaise with banks (Guarantees & General operational requirements)
• Preparation & Review of asset sale/purchase agreements
• Budgets & Actuals – Annual/Monthly
• Tax Planning
• Weekly Cashflow Planning
• Weekly Local Payments Review
• Foreign Payments Processing
• Review of accounting transactions/documents processed by credit controller- Pieter van Tonder
process
• Financial statements/Management Statements preparation. Attend to any SARS audits/review.
• Monthly Reporting
• General operational reporting as required & general assistance
• Implementation & review of internal accounting controls
• Review and assist with completion of tender documentation
LOCAL COMPANIES
• Monthly Group Reporting (Loan Accounts, Assessed Losses, Group investment)
• Review all group company financials before submitted to auditor/reviewer
• Liaise with third parties iro review/audit of the group’s financial statements
• Assistance with group tax planning
• General operational reporting as required & general assistance
Desired Experience & Qualification
SAIPA registeredBCom DegreeExperience in the manufacturing industry preferredInternal financial exposure requiredExperience with an ERP system such as SAP
Package & Remuneration
R35 000 CTC Negotiable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjkwODA2MjM/c291cmNlPWd1bXRyZWU=&jid=1627079&xid=229080623
12min
1
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Duties & Responsibilities
Full Foreclosure functionsCourt appearancesAdministrationDrafting of contractsChecking final contractsProofreading LitigationProofreading contractsLegal Advice
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Desired Experience & Qualification
LLB Degree
Foreclosure experience
Package & Remuneration
Market-Related
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTMzNjU3OTU0P3NvdXJjZT1ndW10cmVl&jid=1391664&xid=2133657954
12min
1
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We are currently seeking a candidate who meets the following requirements: a LLB degree or a closely related degree, a postgraduate qualification in compliance risk management, over 8 years of experience in the long-term insurance sector, with a minimum of 5 years in a Regulatory Compliance Risk Management role. This position is based in Pretoria.
Duties
Offer legal guidance and advice.Provide support to the Compliance division.Lead strategy sessions.Contribute to policy development.Formulate compliance risk management plans.Create compliance monitoring plans.Participate in training activities.Resolve non-compliance issues.Prepare reports comprehensively.Engage with stakeholders, including EXCO.Prioritize risk management and cost reduction.
Candidate must have a strong background in compliance monitoring.
Other Requirements
Must have a clear ITC/Credit record.Must have a clean criminal history.Must demonstrate a strong track record; reference checks will be conducted upfront.
We are actively looking for an individual who meets these criteria and can effectively fulfill these duties.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODEwNDIwODU3P3NvdXJjZT1ndW10cmVl&jid=1748017&xid=2810420857
14min
1
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Criteria: • Bilingual- English and Afrikaans • Ability to work well under pressure and be target driven • Excellent communication Skills (able to communicate on Executive Management Level) • Excellent Computer skills- Excel, power point, Ms office • Minimum of 5 Year Motor Retail Experience • Customer Handling/ Relations Experience • Post Matric Qualification • Drivers Licence
Responsibilities and duties • Dealing with Legal and Ombudsman cases monthly • Registration with the company head as the Academy Ambassador for training • Dealing with Customers • Management of the company CVP on Sales and Service departments • Ensuring Dealer Standards are adhered to within Dealership • Monthly Report to DP and Managers • Any additional tasks to be performed for the Dealer Principal Benefits • Provident Fund • Medical Aid contributions
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDEzMzE0MTIxP3NvdXJjZT1ndW10cmVl&jid=1489619&xid=1413314121
14min
1
On the lookout for a candidate with a LLB degree / related degree, post graduate in compliance risk management, more than 8 years long term insurance sector, with 5 years holding a Regulatory Compliance Risk Management role. Role is towards Pretoria.
MUST have experience in compliance monitoring.
Responsibilities:
Offer legal advice
Support the Compliance division
Conduct strategy sessions
Policy development
Draft compliance risk management plans
Draft compliance monitoring plan
Be part of training
Resolutions for non-compliance
Report writing
Stakeholder engagement - EXCO
Risk management
Focus on reducing costs
Clear ITC / Credit
Clear criminal record
Great track record - reference checks will be conducted upfront
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTY0NjM5Njc1P3NvdXJjZT1ndW10cmVl&jid=1746578&xid=4164639675
16min
1
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1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.
2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
REQUIREMENTS:
National Diploma in IT (advantageous)
TECHNICAL/LEGAL CERTIFICATION
A+N+
EXPERIENCE:
5 years experience in 2nd & 3rd line supportTeam lead for technical support experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjE0ODA4NDYwP3NvdXJjZT1ndW10cmVl&jid=1696229&xid=2614808460
20min
1
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Commercial Legal Advisor
Introduction:
A medical device and technology company situated in Pretoria is seeking a dynamic Junior Legal Advisor with at least 2 years work experience post articles to join their team.
Job Purpose:
Provide legal advisory services and support to the business, by providing effective and efficient 1st line of defense and business assurance support. In doing so, the function will support and enable the business to ensure that commercial and contracting are effectively managed, ensuring business sustainability and growth.
Minimum Requirements:
Education
Bachelor of Law Degree (LLB / BCom) (essential)Candidate Attorney (desirable)
Skills and Knowledge (essential):
Commercial law application in a PTY Ltd companyCompliance with Companies Act (and fiduciary requirements in terms of applicable legislation)Contracts and agreements (contract law)Legal research commercial law mattersExcellent English writing skillsSARB RegulationsTakeover Regulation Panel applicationsShares and ShareholdingDrafting of Company constitutional documents
Skills and Knowledge (beneficial):
Exposure to international law (especially the United States and the UK)Trademark knowledgePatent registration knowledgePOPIA compliance
Experience:
Completed articles5 years of relevant experienceDrafting of contracts and agreementsDrafting of legal lettersReviewing of legal templates for agreements like NDA, Contractors, and Licensing agreements
Key Performance Areas, Weights, and Objectives
Author Contracts and Agreements
Support the Legal Lead in developing policies and procedures to effectively manage the legal risks identified.Review and update policy wordings and other related documents as requested by the business.Draft contracts to ensure that the contracts entered by the company are accurate.Maintain and continuously improve the company’s internal contract template database.Draft NDAs in line with company policy.Review supplier agreements or terms, escalating to the Legal Lead where needed.Provide timeous feedback on reviews to issuing party and line manager
Legal Document Database Management
Ensure all legal documents are stored, labelled, and backed up correctly.Maintain an inventory list of all active agreements.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTY0OTY4ODA0P3NvdXJjZT1ndW10cmVl&jid=1366444&xid=4164968804
23min
1
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* Must speak Afrikaans fluently* At least 5 years work experience as Legal Secretary* Experienced in Deceased Estates, Wills, Bond Transfers, Collections* Experience in general office management.*Own transport
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2MjQ2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1240268&xid=1108_66246
2y
1
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Your relevant Tertiary Degree as well as at least 8-10 years post qualification management experience, will enable you to:People:Communicate with all employees, management and other stakeholders.Be part of and contribute to a team of people.Responsibilities:Assist with the implementation of the HR Strategy to:Strengthening the Group Culture.Retain talent i.e. benchmarking, career development and effective recruitment.Drafting, reviewing, updating and administration of company policies and procedures to support the group strategy and the management of the groups human resources. Ensure legal compliance with relevant legislation.Guiding and enabling the HR team to provide HR administration/ transactional (HR Compliance) support to the Group including but not limited to:Provide inputs to payroll,Assist with activities as required with regards to employment equity,Compilation of monthly and quarterly HR reports,General administrative support,Capture all relevant information on HR administrative system,Ensure updated leave record system,Ensure adherence to HR policies and procedures.Conduct annual remuneration benchmarking for all employees and liaise with management with regards to deviations from the benchmark.Develop, implement and maintain recruitment and selection practices that ensure the appointment of the best possible staff in line with Group policies and legislation. The support to the Group should include, but not limited, the following activities:Assist management with job descriptions,Conduct grading and benchmarking activities,Assist management in the interview process ensuring compliance to company policies,Assist management with the internal transfers and promotions,Employee on-boarding, induction and termination,Managing Employment Equity Targets,Assist with workforce planning,Co-ordinating probation management and provide assistance to management.Performance ManagementCoordinating and maintaining the Performance management process,Ensure KPA and KPI alignment with Job Descriptions,Provide Performance management report to management,Ensure that the outcomes of the performance management are incorporated in the Individual Development plans.Skills and Employee DevelopmentPerform an annual skills gap analysis,Develop and implement a skills plan based on the gap analysis,Assist management with probation management,Assist management with the preparation of Individual Development plans and Management Development where applicable,Administration of bursary schemes and graduate programmes and learnerships,Compile and submit regulatory Skills development plans, Compile, submit Annual Training Reports, compile and submit progress and feedback reports and liaise with Inseta and Fasset.Obtain and manage all grant funding processes,Support management in development, implementation, and review succession plans and manage these planes in line with the Individual development plans.Co-ordinate and management of Employee relationsDisciplinary matters
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk4NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778156&xid=1108_177984
16h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202432
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
1d
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Your Grade 12 and LLB degree with at least 5 years post qualification experience in commercial disputes and litigation, acquisitions and drafting of legal processes will enable you to:Legal Expertise:AcquisitionsCorporate LawCommercial LawLaw of ContractPeople:Ability to communicate with a variety of individuals on all levels in order to obtain and confirm informationLiaise with employees across the GroupWork effectively as part of a teamResponsibilities:Provide legal opinionsNegotiate and draft/review agreements and other legal documentationDeal with disputes and litigation (commercial), with specific reference to compliance, legislative and regulatory requirementsInstruct and liaise with external legal counselGive legal guidance to management and the boardConsult on and draft all types of contracts and agreementsDeal with subpoenas and claims brought against the GroupCompliance with internal governance standards as well as regulatory requirementsMaintenance of a library of contract precedentsMaintenance and management of a formal agreement registerDocumentation of legal processes to be followedMaintenance of legal sections of the Risk Management databaseGeneral administrative responsibilities that ensure the smooth running of the Risk Management (legal) function including periodic reporting, assisting with regulatory compliance and general risk management and controlReview vendor and all third-party agreementsAdvise on labour mattersResponsible for legal compliance of the GroupManage and oversee the Company Secretarial functionMaintenance and Management of the Company Policy database and ensure that company policies meet regulatory requirementsTechnology:MS Office, Outlook and other relevant software applications
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzY0OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777026&xid=1108_177649
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1
SavedSave
Your Grade 12 and LLB degree with at least 5 years post qualification experience in commercial disputes and litigation, acquisitions and drafting of legal processes will enable you to:Legal Expertise:AcquisitionsCorporate LawCommercial LawLaw of ContractPeople:Ability to communicate with a variety of individuals on all levels in order to obtain and confirm informationLiaise with employees across the GroupWork effectively as part of a teamResponsibilities:Provide legal opinionsNegotiate and draft/review agreements and other legal documentationDeal with disputes and litigation (commercial), with specific reference to compliance, legislative and regulatory requirementsInstruct and liaise with external legal counselGive legal guidance to management and the boardConsult on and draft all types of contracts and agreementsDeal with subpoenas and claims brought against the GroupCompliance with internal governance standards as well as regulatory requirementsMaintenance of a library of contract precedentsMaintenance and management of a formal agreement registerDocumentation of legal processes to be followedMaintenance of legal sections of the Risk Management databaseGeneral administrative responsibilities that ensure the smooth running of the Risk Management (legal) function including periodic reporting, assisting with regulatory compliance and general risk management and controlReview vendor and all third-party agreementsAdvise on labour mattersResponsible for legal compliance of the GroupManage and oversee the Company Secretarial functionMaintenance and Management of the Company Policy database and ensure that company policies meet regulatory requirementsTechnology:MS Office, Outlook and other relevant software applications
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzY0OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777175&xid=1108_177648
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