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Call Centre Jobs In Kwazulu-Natal
As the market gets more competitive, companies are hiring private call centres and setting up their own in-house call centres, to connect with people, promote their products, take feedbacks, make sales, provide after-sales support and provide quick customer service. There are many call centre jobs in Kwazulu-Natal, starting from no matric jobs to managerial level jobs, for the right candidates. A few of the most sought after call centre jobs in Kwazulu-Natal are call centre agent, customer service representative, telesales executive, team leader, networking technician, HR and business administrator, telemarketing consultant and technical support staff.
Call Centre Agent
This is a no matric job and candidates without experience can also apply for this position. Generally, on-the-job training is provided before you hit the floor and start taking calls. The main duties of a call centre agent are answering general, technical and billing related queries of the customers, promoting existing and new products, making sales, asking for referrals, recording information provided by clients, asking for feedback, escalating queries to relevant departments for faster resolutions, performing general data entry tasks, learning about the company's products/services accurately and thoroughly to help clients choose the right product/services as per their requirements, and so on. The median salary of a call centre agent in South Africa is R67 644 excluding variables, but can vary greatly, depending upon factors such as the company, qualifications, previous experience and location.
The role of team leader is to manage a group of call centre agents. It is the duty of the team leader to ensure that sales/quality target is achieved by the team. The main responsibilities of a team leader is to manage and supervise the team, make strategies to increase sales and achieve targets, brief teams about the new products/services/offers from time to time, monitor individual agent's performance and help them increase efficiency, training and coaching at regular intervals, motivating the team, ensuring that the team strictly adheres to the company's policies and procedures, maintaining record of sales, managing B2B accounts with priority, and taking calls from irate clients at times. The median salary of a team leader in South Africa is R133 300, excluding variables.
Search online in your local classifieds for call centre jobs in Kwazulu-Natal, but make sure to apply for a position that matches your qualifications, interest and skills.