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1
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/1073947081?source=gumtree
1d
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We are excited to announce that we are in search of a hardworking and experienced candidate to join us as a Call Center Agent.As a Call Center Agent, you will be responsible for finding out prospective customers and closing the sales. You will also be responsible for writing sales reports and creating sales proposals. Moreover, you should have detailed information on the products and services offered by the company.To perform this job role, you should have excellent sales skills and the ability to work under zero supervision. You should also possess an outstanding organizational skills and good networking skills as well.If you think you can perform this job position diligently, then send in your resume to us right away. We will love to onboard you soon.ResponsibilitiesPresenting the products and services to the customers.Identifying the potential customers via cold calling.Working in collaboration with the team members.Meeting the monthly sales goals and expectations.Taking feedbacks from the customers and working upon them.Writing sales contracts as per the company’s requirements.Making sure the customers are well informed about the sales proposal.Tracking and analyzing the sales performance metrics.Understanding the current market potentials.Resolving customers complaints and issues if any before making the sale.Building a positive relationship with the customers.Making sure to provide excellent customer service and customer satisfaction.Preparing monthly sales reports and presenting them to the higher management.Staying up-to-date on the latest technologies and developments in the industry.RequirementsGrade 12Working experience as a Call Center or a similar role in the Sales department.A proven track of sales record will be advantageous.Good networking and people skills.Excellent oral and written communication skills.Outstanding math skills.Ability to work in a team environment.Ability to offer excellent customer service skills.Ability to manage time efficiently.Ability to build a professional network.Active listening skills.Ability to handle multiple tasks and prioritize them.To apply send your CV to alicerecruiters@gmail.com
12h
Recruiting exceptional Call Centre sales Development representativesDo you have what it takes to join our high-performing call center? We are in the process of hiring a team of dynamic Sales Development Representatives.This is a work from home position. and the position will involve Cold-Calling top business executives and scheduling appointments with them.To be considered for this role, you must have:A Quiet workspace free from interruptionsA Reliable laptop High-speed internet. Additionally, we require candidates with prior experience in cold-calling or sales.If you are excited by this opportunity and ready to join our team please send us your details via our WhatsApp line.
3d
1
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6 months Call Center Exp· Matric (Grade 12)· Solid understanding and experience with troubleshooting (preferably with tech/mobile products)· Computer literacy· Great communication skills with a clear and precise telephone etiquette· Ability to work well under pressure and meet performance targets· Excellent customer service skills, and a positive customer-centric attitudeWhat we offer:· Basic plus commission· Great earning potential, and competitive earnings· Career stability· Growth and advancement (we promote from within)· Uncapped commission, incentives & bonuses· Company provident fund, medical aid, and much more
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2NzY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196357&xid=1109_76765
2y
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Experience call centre agents required for 2024 in the Chatsworth area. Minimum 6 months out bound call centre experience needed. Vehicle tracking experience will be an advantage. We offer a guaranteed basic salary + daily, weekly and monthly incentives+ uncapped commission. Should u feel u meet the above requirements, please contact Catherine on 0744101072 or email catherine@safmarketing.co.za
4d
1
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6 months Call Center Exp(UK and USA)· Matric (Grade 12)· Solid understanding and experience with troubleshooting (preferably with tech/mobile products)· Computer literacy· Great communication skills with a clear and precise telephone etiquette· Ability to work well under pressure and meet performance targets· Excellent customer service skills, and a positive customer-centric attitudeWhat we offer:· Basic plus commission· Great earning potential, and competitive earnings· Career stability· Growth and advancement (we promote from within)· Uncapped commission, incentives & bonuses· Company provident fund, medical aid, and much more
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgyMzIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1211076&xid=1109_82323
2y
1
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6 months Call Center Exp(UK and USA)· Matric (Grade 12)· Solid understanding and experience with troubleshooting (preferably with tech/mobile products)· Computer literacy· Great communication skills with a clear and precise telephone etiquette· Ability to work well under pressure and meet performance targets· Excellent customer service skills, and a positive customer-centric attitudeWhat we offer:· Basic plus commission· Great earning potential, and competitive earnings· Career stability· Growth and advancement (we promote from within)· Uncapped commission, incentives & bonuses· Company provident fund, medical aid, and much more
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc5OTg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1205821&xid=1109_79989
2y
1
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Manage the Learning Strategy Review performance and skill matrix for all trainers, ensuring sufficient learning resources to support onboarding, ongoing learnings and new campaign launchesSupport the development of all E-learning content with measures of success aligning to the standard industry practice like ADDIE or the Kirkpatrick modelDefining processes and revisit the operating model for all levels within the L&D team. Adopt the model to meet specific client expectationsConduct weekly audits to control or mitigate risks during onboarding and the performance management cyclesAttend weekly planning meeting to align L&D resources to business prioritiesContinuously review L&D procedures and processes with the intention to streamline or close identified gaps between Recruitment, Learning and On Job Training.Review and Re-ignite the onboarding, upskilling and performance management learning journeys Learning Curriculum Management Introduce effective learning methodologies and efficacies for LMS developmentMeasure the effectiveness of all learning interventions through feedback and operational performance reportsContinuously evaluate the effectiveness and adoption of learning interventions and implement necessary amendments and changes Job Description Learning and Development ManagerEnsure that detailed skills gap audits are carried out daily, accurately analyzing information to suggest suitable, practical learning solutions to close gaps identifiedConstantly creating new and improved learning and coaching methods for implementation within the L&D structure People Management Design the personal al growth development strategy for direct reports and learners. Conduct weekly discussions to review team and learner performance.Create a solid transitioning model for new onboards from E-learning, Practical Training to the On-job Training phaseBuild and maintain strong L&D partnering relationships with all external clientsWork with the Sales Operations, QA, Marketing, other support functions and stakeholders to develop relevant learning interventions once specific behaviours of learning needs are identified Management Reporting Review all MI reports, analyse and share insights that continuously drives and meets business outcomes and objectivesManage and maintain all housekeeping requirements i.e. learning areas, equipment and assetsCreate management reports of all activities and monitor, measure, manage ROIOutputManagement and auditing of learning interventions and learning recordsEmployee Skills, Knowledge and Experience Requirements ODETDP Qualification and Professional Training related qualifications essential Sound knowledge of Telesales in both the Financial and Telecommunications sector will be an advantageA sound understanding of the Contact center operations, policies and proceduresExperience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyMjU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183639&xid=1109_72257
2y
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Email CV's to nathan@ultrabrokers.co.za Job Specification: Contact Center AgentJob Summary: We are seeking a dynamic Contact Center Agent who has exceptional telephonic communication skills. The agent will be responsible for cold calling, lead generating of medical practitioners for new and existing business. The agent will also be responsible for scheduling appointments for the broker as well as delivering outstanding communication through phone, email, and chat interactions, ensuring a positive experience and providing clients with information regarding the Company policies and services.ResponsibilitiesStrong communication, both written and verbal.Strong telephonic skills.Great active listening skills.Exceptional interpersonal and rapport building skills.A patient and empathetic attitude.Strong time management and organizational skills.Adaptability and flexibility.Comfortable working in fast-paced environment.Troubleshooting skills, either basic or advanced, depending on the situation at hand.Computer literacy - especially outlook.In-depth knowledge of our Company’s products and/or services.Expertise in the customer service area we focus in, such as Wealth portfolio’s, short term insurance, Financial, and other areas of our business.DutiesPitch our business to potential new clients and book appointments with medical practitioners for the financial advisor.Cold calling and sourcing of leads from the different databases - lead generating.Work closely with the financial advisors and their team.Schedule appointments for the financial advisor for new and existing business.Meet daily, weekly, and monthly targets.Know how to speak and communicate with our target market of medical professionals.Make a noticeable contribution to new business revenue.This position is for highly motivated individuals who are target driven.Note: The job specification provided above is a general outline of the requirements expected for a contact center agent role. Actual job specifications might vary based on specific organizational needs and requirements
6d
VACANCY - Computer literate/ Driver
Join our dynamic team at a leading hotel group in Durban!
We're looking for an energetic young male with a valid driver's license for general duties.
Must be of sober habits, computer literate, and living in Durban CBD.
Shift work required.
Previous call center or building industry experience advantageous.
Please email your cv to :
mohamed.fayzoo@gmail.com
7d
Experienced Call Center Agents Required.A Lead Generation company based in Umhlanga is seeking top achieving call center agents for local campaigns. Working hours are Monday to Friday - 8am to 5pm or as per campaign requirements. THIS IS OFFICE BOUND - NOT REMOTECampaign 1:Basic - R4500Attendance Bonus - R500Campaign 2:Basic - R7000Attendance Bonus - R1000Agents will be given an interview which determines the campaign that they are successful to begin. Training is paid for.The ideal candidates must have a proven track record, able to meet expectations and KPI's and deliver quality transfers. Email your cv to: recruitment@dsamarketing.co.zaWhatsapp your cv to: 065 842 8066 No Calls
9d
We are currently seeking outbound Call center agents:
Duties Include: Cold Calling Telephone Ettiquette Objection Handling Meeting Daily / Weekly / Targets Dialing from a Data base Basic Salary - R4000 - R8000 + incentives + attendance bonus
Working Hours - Mon - Friday 09:00 to 17:00
Preference will be given to candidates with Outbound Sales experience & prefrebably bilingual in more than one official language.
Interested candidates can E-mail : careersmts01@gmail.com to secure an interview
9d
1
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A medical emergency startup is looking for a dynamic driven high performer Sales Manager with a positive, growth mindset who will lead the Sales Department and call on new clients to build a quality sales pipeline.Requirements: Matric , call center experience, field sales experience preferably in corporate sector B2BOn offer:The remuneration package on offer will depend on the successful candidate's experience:Email CV to admin@ambucareplus.co.za
10d
1
Do you have what it takes to join our team?
ATTENTION ALL CHATSWORTH, SHALLCROSS & DURBAN CENTRAL JOB SEEKERS!!!
We seek vibrant, energetic,
motivated, team players with a
“can do” attitude and excellent
communication skills to join our
dynamic Call Center Team.
UK OUTBOUND EXPERIENCE PREFERRABLE.
We offer:
- Flexible working hours
- Guided training ☎️
- A Stable salary
- And a great team to work with
OUR OFFICE IS BASED IN: 19 Umhlanga Plaza 4 Lagoon Drive ,Umhlanga Rocks
SEND US YOUR CV's @ careers@televate.co.za
or contact Natasha Junior on 069 126 7650
This your opportunity to build your career.
13d
1
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Junior Personal Assistant required for well established Financial Services Brokerage.Duties:Provide efficient and timeous administrative support to Financial Advisors.Prospective Candidate must have the following requirements as minimum to be considered during application process:MatricMinimum 2 year experience within a Financial Services Advisor brokerage specializing in Long term insurance with Major Insurers - NOT NEGOTIABLEMust be familiar with all major insurance companies processesPlease note call center experience or tele-marketing sales will not be considered as experience.Own/ Reliable TransportKindly note that this is Junior Position & Salary is based on a Junior Position ( *R4500pm - R6500.00pm)Please do not apply should you not meet the requirements above or if not in line with your required Salary, as you will not be considered & salary requests will not be entertained.* Final salary offer will be dependent on experience & outcome of interview.Please send an updated CV to jobs190116@gmail.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQwMjg4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1140611&xid=1266_40288
2y
1
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6 months Call Center Exp(UK and USA)· Matric (Grade 12)· Solid understanding and experience with troubleshooting (preferably with tech/mobile products)· Computer literacy· Great communication skills with a clear and precise telephone etiquette· Ability to work well under pressure and meet performance targets· Excellent customer service skills, and a positive customer-centric attitudeWhat we offer:· Basic plus commission· Great earning potential, and competitive earnings· Career stability· Growth and advancement (we promote from within)· Uncapped commission, incentives & bonuses· Company provident fund, medical aid, and much more
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg5NzQ5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223305&xid=1109_89749
2y
2
IF YOU MEET OUR CRITERIA, BRING A HARDCOPY CVCompetitive basic salaryUncapped commissionDaily/weekly incentivesShift times 10am to 8pmNo weekendsNo salary issues.Lots of room for growthGood, Fun environmentBenefits - Provident fundThe
Centenary
30 Meridian Drive
4th Floor
Units 21 and 22
Umhlanga
Directions:
We are opposite Zeebies Lights, in the same building as Ignition but on the
opposite side.
21d
1
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Contact Centre Manager (JB1779)Durban Market Related Aligned to the Institutions vision and strategy to deliver an end-to-end seamless customer service to our student body, the Contact Centre Manager provides operational, technical and administrative management and leadership and is accountable for the management of all customer services associated tasks. This includes the management and support of the contact center in implementing and achieving set input and output standards, accountability for the contact centers performance through the monitoring of service quality, and the coaching of team leaders and contact CENTRE agents.Educational Requirements: Degree/Diploma in Contact Centre Management6-10 years contact center experienceAt least 5 years contact CENTRE experience in a senior management roleMain Purpose: To set up a fully operational contact center, implement telephony systems effectively. Motivating team managers and call CENTRE agents to achieve daily, weekly and monthly targets.Meeting call center targets set by management for both inbound and outbound activities.Reviewing and assessing results of quality and compliance and implementing the necessary action plans.Identify problem areas within our service delivery portal and setting process and practice that provide resolutionConducting of real time monitoring.Ensuring the continuous application of PIP processesManaging of employees performance driven targetsPlanning, organizing and controlling the contact CENTRE team according to dialer efficiencies (work force management for contact centers (WFM) adherence)Creating a highly productive work environment recognizing contribution, retention, attendance and rewardAnalysis and reporting of performance and strategy implementation in a clear and concise manner to all business stakeholdersKey Performance areas: Management of contact CENTRE deliveryQuality and compliance managementPerformance managementPeople ManagementReporting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyODI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1221298&xid=1108_62824
2y
SavedSave
Urgently looking for call center quality agents.. Pls msg on 0723418281...
23d
We are a well-established call center with branches in
Chatsworth and Limpopo, specializing in Debt Review services. We are currently
expanding our team and looking for talented and motivated Call Center Agents to
join us at our chatsworth branch
Responsibilities:
•
Handle inbound and outbound calls professionally
and efficiently.
•
Engage with customers, understand their
financial situations, and guide them through the Debt Review process.
•
Provide excellent customer service and maintain
a positive and empathetic attitude.
·
Requirements:
•
Previous experience in a call center or customer
service role is preferred.
•
Strong communication and interpersonal skills.
•
Knowledge of Debt Review processes and
regulations is a plus.
•
Proficiency in English (verbal and written) is
essential.
•
Ability to work in a fast-paced environment and
meet targets.
·
Benefits:
•
Competitive salary with performance-based
incentives.
•
Professional training and ongoing support.
•
Friendly and collaborative work environment.
•
Opportunities for growth and career advancement.
If you are passionate about helping people manage their
debts, we would love to hear from you. Join our dynamic team at either our
Chatsworth branch and make a positive impact on people's lives.
To apply, please send your resume and a brief cover letter
to info@callcenterleads.co.za
Note: Only shortlisted candidates will be contacted for
interviews.
23d
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