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We are looking for a Head of Operations - Call Centre
Basic Function
Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, ProfitabilityEnsure all migrations are managed seamlesslyMap peer levels across client organization and establish peer level relationships within the client organizationEstablishing operational performance goalsWork with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunitiesPut control measures in place to ensure adherence to budget and cost control
Essential Functions
This position is responsible for Operations Key responsibilities include:
Formulation and execution of capacity and staffing plans based on medium term business forecastNegotiating and finalizing SLA’s with the Client - contract negotiationImplementing revenue and cost plansEstablishing a review/ reporting mechanism with the ClientDeveloping and approving incentive plansIdentify and champion black belt improvement projectsReview the progress of attrition action plans and check effectivenessProvide leadership to team of Managers, Asst. Managers and ExecutivesEnsure compliance to all internal and client requirements like SOX, BS7799, ISO etc.
The Performance parameters include:
Client satisfaction (15%)Revenue and costs (40%)Process Improvement (10%)Employee satisfaction (10%)Attrition management (25%)
* The weightages may change from time to time depending on business requirements
Any other essential function that may occur from time to time as directed by the Supervisor
Primary Internal Interactions
Below: Senior Managers and ManagersAbove: VP OpsSupport: Training, HR & Process Excellence Teams and Client Relationship Managers
Primary External Interactions
Clients: Various levels (Processing Staff, Process Managers, Client’s Project management Office, Client’s Leadership)
Skills Technical Skills
Excellent Communication skillsGood Computer navigation skillsGood keyboarding speedBasic knowledge of off-shoring technology set-up like Bandwidth utilization etc.
Process Specific Skills
· Inbound call center experience is essential.
· Some level of experience in Back-office transaction processing preferred
· L&A Insurance, preferably US.
...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82ODc2Njc5MzA/c291cmNlPWd1bXRyZWU=&jid=1481593&xid=687667930
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Basic Function
The primary responsibility of this role is to support and action the day-to-day administrative and facilitative activities for our Talent Team.
Essential Functions
Communicating effectively with internal staff in obtaining verification information.Scan and host fingerprints.Advanced Background Check Search.Managing all candidates Background Checks via vendor portal.Scheduling external candidates for Background Checks nationally if required.Ability to multi task between client processes.Conducting confirmation of employment checks on all candidates.Accurate record keeping of all candidates.Providing candidates reports to Compliance Department.Seeking leadership approval on background reports.Engaging with internal stakeholders for specified approval.Assisting with Internal Audits
*Any other essential function that may occur from time to time as directed by the Supervisor
Primary Internal Interactions
OperationsComplianceProcess Leadership
Organizational relationships
Reports to: Assistant Manager
Skills
Technical Skills
Excellent Communication skillsGood Computer navigation skillsGood keyboarding speedBasic knowledge of Volume recruiting
Process Specific Skills
Administrative SkillsExperience in Background Verifications and AuditingUnderstanding of POPIA Act
Soft Skills
Reasonable level of business perspective and capability to drive improvementsStrong people engagement skillsProcess Excellence methodology
Education
Matric is essentialPrevious MIE / LexisNexis Certification (highly preferred)Verification certification (highly preferred)Tertiary qualification in the relevant field (adv)
Experience
Minimum 3 years’ work experience; preferably within BPOShould have strong administration skills and coordinationProven track record and experience with dealing with high volume based projectsProven track record with high volume based back to back intakes
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDYyNzgxMjA2P3NvdXJjZT1ndW10cmVl&jid=1190383&xid=1062781206
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Our client in the Public Sector has an opportunity available for a Senior Clerk Contributions to be based in Central Johannesburg.Requirements:Grade 12 with an aptitude for figures.Minimum of 1 year admin experience.Knowledge of ‘Natural / Phoenix’ or company specific systems.PC and Keyboard Literacy.Must be able to work under pressure.Duties:Negotiate with companies with regard to outstanding documentation in respect of payments received.Edit bank statement entries that do not have reference numbersCorrect errors or problems resulting from return and payment submissions from firmsHandling of all query related administrationSupply Supervisor with weekly feedback of firms attended to
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5MjM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1186420&xid=1266_49236
2y
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Our client in Paarl is looking to appoint a IT Administrator.Requirements:Degree in Computer Science, engineering or relevant fieldCertification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)Proven experience as IT Technician or relevant positionExcellent diagnostic and problem solving skillsExcellent communication abilityOutstanding organizational and time-management skillsIn depth understanding of diverse computer systems and networksGood knowledge of internet security and data privacy principlesKey Duties:Set up workstations with computers and necessary peripheral devices (routers, printers etc.)Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionalityInstall and configure appropriate software and functions according to specificationsDevelop and maintain local networks in ways that optimize performanceEnsure security and privacy of networks and computer systemsProvide orientation and guidance to users on how to operate new software and computer equipmentOrganize and schedule upgrades and maintenance without deterring others from completing their workPerform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)Maintain records/logs of repairs and fixes and maintenance scheduleIdentify computer or network equipment shortages and place orders
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQyNzc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1155435&xid=1266_42775
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Our client in the Public Sector has an opportunity available for a Senior Clerk Contributions to be based in Central Johannesburg.Requirements:Grade 12 with an aptitude for figures.Minimum of 1 year admin experience.Knowledge of ‘Natural / Phoenix’ or company specific systems.PC and Keyboard Literacy.Must be able to work under pressure.Duties:Reconciliation of company contribution schedules to determine under or over payment.Telephonic and written communication with companies to clarify contribution payment queries.Fixing of member related errors, Sec Run, EDI error reports.Handling of all query related admin.Provide feedback to internal/external customers timeously.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQxMjcwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1149092&xid=1266_41270
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Our client in Paarl is looking to appoint a IT Administrator.Requirements:Degree in Computer Science, engineering or relevant fieldCertification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)Proven experience as IT Technician or relevant positionExcellent diagnostic and problem solving skillsExcellent communication abilityOutstanding organizational and time-management skillsIn depth understanding of diverse computer systems and networksGood knowledge of internet security and data privacy principlesKey Duties:Set up workstations with computers and necessary peripheral devices (routers, printers etc.)Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionalityInstall and configure appropriate software and functions according to specificationsDevelop and maintain local networks in ways that optimize performanceEnsure security and privacy of networks and computer systemsProvide orientation and guidance to users on how to operate new software and computer equipmentOrganize and schedule upgrades and maintenance without deterring others from completing their workPerform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)Maintain records/logs of repairs and fixes and maintenance scheduleIdentify computer or network equipment shortages and place orders
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQyNzc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1155435&xid=1266_42775
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The company specialises in cash management solutions - POS terminals / POS pin pads and POS keyboards to the South African retail industry.
*MUST BE BASED IN CAPE TOWN *
*SALARY: R 8 - 10k*
*JUNIOR POSITIONS*
* Prepping of units
* Configure system hub
* Preventative Maintenance Services
* Assist with call-outs
* Assist with installations
* Level 1 Store Manager
Matric
Valid Drivers License
Excellent Communication skills
Technically minded, some form of technical experience will be a huge advantage
*Previous experience working on ATMs or similar technology an advantage*
Excellent contactable references
ITC and Crim checks need to be clear
Matric
Valid Drivers License
Excellent Communication skills
Technically minded, some form of technical experience will be a huge advantage
*Previous experience working on ATMs or similar technology an advantage*
Excellent contactable references
ITC and Crim checks need to be clear
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEwNzY2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1141031&xid=1555_10766
2y
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Highbury Media (Pty) Ltd is SAs largest independent magazine and digital publishing company responsible for some of the countrys best-performing titles. We are currently looking for a Sales Executives to join our sales team working on a wide range of titles, including Getaway, Car Mag, Leisure Wheels Popular Mechanics, Woman and Home, Garden and Home, Food and Home, Rooi Rose and Bona.The successful candidate must be able to: Determine the target audience, conduct research, source and maintaining new clientsInform the potential client of the publication and its benefitsDevelop an “angle” to affirm the relevance between the product/service and the publication you represent.Close a deal Requirement for the position: Preferred, prior telemarketing and/or “customer service” experience a plusStrong command of the English language – with good verbal and written communication skillsDemonstrated negotiation and problem-solving skills with the ability to work independently and be self-motivatedBasic PC/keyboard skills required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE3MTYwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1248630&xid=1320_17160
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Key Responsibilities include but not limited to the following:Receives, sorts and processes documents in accordance with each specific client requirementSort documents by removing staples, pins and clips as requiredApply document barcodes to specified documentsPrep/Index according to client requirements - accuracy and attention to detail is essentialLink documents correctly to file/file dividers and temp folderImage documents as per client requirementCheck that the images are the right page up, blank pages are deleted, quality of image, number of pages correspondQuality control and verifying of indexing and imaging. Ensuring that all capturing, indexing, and imaging details as per each specific client have been 100% correctly processedCorrection of any errorsLogging and reporting of errors made for remedial training of indexing and imaging staffScan file/folder into e-Scanner locations for image transferPrint required picklist once images have transferredScan file into the e-Tracker location for tracking purposesPrint picklist for transfer to Vault locationInterfiling and ensuring that all documents in the folder have been scanned and linked to the file.Cross reference check that the temp folder is clear/empty on the system.Creation of new filesReleases processesMail room functions - dispatching and receiving filesReceiving and dispatching acknowledgements and distribution to various divisionsMonitoring and processing all archive storage and request requirementsFlexibility to perform in various functions, various departments, and various locationsWhilst attention to accuracy is vitally important - efficiency and processing volumes achieved daily are as importantMaintaining client confidentiality - adhering to all POPI requirementsEnsuring that SLA requirements are met by managing work time efficientlyAdhere to work site policies, procedures, and safety requirementsCommunicate to the Team Leaders on matters that need to be addressed or in cases of instructions that are not clear. Minimum Qualifications, Experience and Knowledge: Grade 12SA citizens Computer keyboard literate Must be able to type quickly and accurately Ability to pay attention to detail Quality Driven Good Understanding and ability to follow process requirements Ability to operate efficiently under pressure - and maintain required daily processing stats and to meet client SLAs Strong sense of ownership and pride in work output Good diligent time keeping If you do not hear from us within 2 weeks after closing date, please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg4MjQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1219768&xid=1109_88242
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IT Technician required with experience in installation and maintenance of computer systems and networks ensuring appropriate and safe usage of of our IT infrastructure.Responsibilities: Setup workstations with computer and necessary peripheral devices.Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality.Install and configure appropriate software and functions according to specifications.Develop and maintain local networks which optimize performance.Ensure security and privacy of networks and systems.Provide orientation and guidance to users on how to operate new software and computer equipment.Organize and schedule upgrades and maintenance.Troubleshoot to diagnose and resolve problems (replace, replace parts etc.)Maintain log and records of repairs, fixes and maintenance.Identify computer and network equipment shortages and order replacements. Skills Excellent diagnostic and problem solving skills.Excellent communication skills.Outstanding organizational and time-management skills.In depth understanding of diverse computer and network systems.Excellent knowledge of internet security and data privacy principles.Requirements Minimum diploma (IT Technician).IT Technician experience: minimum 2 year.Advantage: Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzExMzM4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191192&xid=1320_11338
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