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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
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Urgently looking for an experienced and strategic individual with at least 3 - 6 years' experience within Commercial Digital role, with a BCom in Management Sciences OR Post Graduate degree / diploma in Business Management. Plus Marketing related certificates.
At least 1-2 years' within management role.
Looking for candidates from financial technology / E-commerce companies.
Responsibilities:
Assessing company pain points Draft annual strategic marketing planLeverage of the right media channels for successful delivery of marketing plansKeep abreast of market trends and competitorsDraft commercial strategies for campaigns and channelsWorking with cross-functional teamsUse customer feedback to improve on product experienceData analysisBudget managementRisk and compliance management Product lifecycle management Stakeholder engagement
Skills / attributes:
StrategicBusiness AcumenDigital Acumen Deadline drivenLeaderCustomer centricProblem solverProject management Collaborator Excellent English communication
Must have a clear ITC (Credit), clear criminal and fraud record.
Reference checks will be conducted upfront with 2 most recent Employers
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDg5Mjk4NDE5P3NvdXJjZT1ndW10cmVl&jid=1749179&xid=2489298419
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Surgo is recruiting for an experienced German Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak German and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both German and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the position...Job Reference #: 202350
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Job Overview:
As a Peak Season Driver, you will play a crucial role in ensuring the timely and safe delivery of goods during the busiest times of the year. You will be responsible for transporting items efficiently, maintaining a high level of safety, and providing exceptional customer service.
Key Responsibilities:
Safe Driving: Operate company vehicles in a safe and responsible manner, adhering to all traffic laws and regulations.
Timely Deliveries: Ensure on-time delivery of goods to designated locations, taking into account traffic conditions and delivery schedules.
Vehicle Maintenance: Conduct routine vehicle inspections, report any issues promptly, and ensure that the vehicle is clean and well-maintained.
Route Planning: Plan efficient routes to optimize delivery times and reduce fuel consumption.
Customer Service: Provide excellent customer service when interacting with clients, addressing inquiries, and ensuring the safe handling of their items.
Documentation: Maintain accurate records of deliveries, including delivery notes, receipts, and any incidents that occur during the route.
Communication: Keep open lines of communication with the dispatch team to provide updates on delivery progress and report any issues or delays.
Adherence to Policies: Comply with company policies and procedures, particularly those related to safety, security, and delivery protocols.
Qualifications:
Valid driver's license with a clean driving record.Proven experience as a delivery driver or in a similar role.Excellent knowledge of local traffic laws and routes.Strong time-management skills and the ability to meet delivery deadlines.Good physical stamina for loading and unloading items, as needed.Effective communication skills and a customer-focused attitude.Matric Certificate or equivalent.Willingness to work flexible hours, including weekends and holidays, during peak seasons.
Physical Requirements:
Ability to lift and carry heavy items, up to [weight limit] pounds.Stamina to spend extended periods driving and navigating.Comfortable working in various weather conditions.
Additional Information:
This position is a seasonal role, typically during peak demand periods, and may be subject to varying working hours. Successful candidates will be expected to represent the company in a professional and courteous manner at all times.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MzY1ODM3MjQ/c291cmNlPWd1bXRyZWU=&jid=1715935&xid=436583724
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Hello Midrand! We rewrote the rules and changed the way agents sell and rent property in South Africa!
Partner with PlusGroup and unlock unlimited income potential. We use innovative technology, provide world-class inhouse virtual training and offer our partners open national territories! (Yes, list and sell anywhere in SA)
Become a Full time or Part time agent. You don’t need qualifications to apply - just show us you have the ‘go get them tiger’ spirit.
We breed pro’s. Join our family, become a PlusGroup estate agent today.Responsibility:• MUST HAVE:
- Own car
- Smartphone
- Laptop or computer or tablet
- Reliable internet
• Successful Applicants will receive:
Training + 3yr FFC Certificate
+ Marketing material
• Be your own boss
• Work remotely
• Be self-motivated, driven
• You’re never too old
• Everywhere in SA
• Have a passion for real estate
• Earn big commission
• Experience not required but sales &
marketing ability will be a plusJob Reference #: Midrand1
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Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Senior Data Engineer to join their hybrid working team in Johannesburg.
Job Purpose:
Responsible for building data pipelines and maintaining and building production data systems. Extract complex quantifiable insights from the Company's data assets. Work with and make data available for valuable insights.
Responsibilities:
Application Software Development
• Develop existing and new applications by analysing and identifying areas for modification and improvement
• Develop new applications to meet customer requirements Data Exploration
• Perform complex statistical analysis and utilise mining, modelling, and testing techniques to enable data analysis
• Gather Data from both internal and external data sources
• Research and development of new tools and data techniques
• Conduct feature extraction and design
• Develop ETL data extractions jobs Data Management
• Take responsibility for developing and delivering a key element of the data management system
• Ensure data cleaning, mapping, and understanding the data Information and Business Advice
• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy Advanced and Predictive Analytics
• Run advanced and predictive analyses and perform model assessments, validation, and enhancement activities, using predictive analytics' software tools and functionalities
• Implement models/data products in some instances, complete a piece of work to form part of larger project Insights and Reporting
• Prepare and coordinate the completion of various data and analytics reports
• Ensure monitoring and quantification of model/data product's effects on the Company, its' clients and stakeholders Stakeholder Engagement
• Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment Project Management
• Work within an established project management plan to achieve specific goals
• Deliver on project outcomes and timelines management Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending confer...Job Reference #: 202633
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We are looking for an experienced Engineering Project Specialist to join a global chemicals and energy company in Sandton on a 1-year contract.
Responsibilities will include amongst others:
Project supervision
Act as a trusted Advisor for construction projects
Liaise with retail department, developers, consultants, procurement and supply management
Responsible for the OPEX and CAPEX
Driving Health and Safety
Support the Architects, Engineers and QS with design layouts
Cost estimating for proposals / tenders
Submit proposals to local authorities
Share project technical requirements with the Engineers and Architects
Work hand in hand with QS for the Bill of Quantities
Ensure team meets the deadlines
Supervision and inspection of demolitions, construction, sub-contracting
Follow up on progress of payment claims
Conduct building inspections
Must have:
6 years' working experience in the construction sector
B.Sc. / B-Tech - Engineering / Project management / QS or Construction related degree
Analytical skills
Project management skills
Great relationship management skills
Risk management skills
Independent
Able to lead others
Numerical skills
Excellent communication - verbal and written
Must be medically fit, clear criminal record
Able to start 1 November 2023
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjQ1NDEzODI1P3NvdXJjZT1ndW10cmVl&jid=1740249&xid=1645413825
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SURGO (PTY) Ltd. has partnered with a full-service brokerage firm in South Africa commissioned by various Insurance Companies to sell a variety of quality insurance products. A licensed FSP established in 2016 with the goal to ensure that the brokerage recognises individual insurance needs and works in line with the various product suppliers to meet those needs.
They are committed to fulfilling the clients insurance needs through high standards of professionalism, integrity and innovation. They strive to be the leading insurance brokerage for all South Africans by providing advice and intermediary services that are easy to comprehend and ensure insurance cover for our clients that is affordable.
Our client is recruiting for a skilled, driven, and ambitious Medical Insurance Sales Consultant to join their team in Roodepoort
Requirements:
• 1 year Telesales experience (Selling any Insurance)
• Must have at least 1 year cold calling experience
• Must be able to speak and understand Zulu and English Benefits:
• Incentives
• Full training provided Salary: Guaranteed R5 000 pm basic plus commission
Working hours:
• Monday to Friday, 08:00am to 05:30pm
• One Saturday every month, 09:00am to 12:00pm
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202512 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202512
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Finance Manager x 3
Contract - 6 Months
Rosebank, Johannesburg
A client in the banking and financial services is looking to employ three Finance Managers on a contract basis.
Job Purpose:
To provide full financial management services to various areas in the bank, through engagement and the leading of teams. Develop and implement processes, systems and controls in the finance area.
Details:
Manage financial information.Provide relevant reports and insights on all financial management activities.Be a trusted advisor to business.Monitor risk and ensure compliance.Support the transfer recovery cycle and methodologies.Direct, monitor, manage and support the team in delivering on agreed performance and strategic goals.Financial and Accounting Control
Is able to design control measures and checks in accounting and financial processing activities to mitigate risks of errors, omissions and fraud.
Planning, Forecasting and Budgeting
The ability to plan financial objectives in terms of cost and/or revenue for the short, medium and long term.
Interpreting Financial Statements
The ability to interpret financial reports, measure performance and execute key ratio analyses.
Preparing Financial Statements
The ability to prepare statutory or official financial statements in line with internationally accepted accounting practices and local regulatory requirements.
Financial Management
Skills and knowledge to advise managers and decision makers on financial processes, control measures, budgets and financial performance.
Tax Management
The ability to interpret tax laws and apply to the financial situation for the business as well as to create tax efficient structures and business deals.
Financial Analysis
An in depth, experiential understanding of more advanced analyses and the way in which financial ratios, trends, business and value drivers interact.
Financial Accounting
Knowledge of financial accounting principles, classifying, measuring and recording transactions using the financial systems of the Bank.
Management Accounting
The ability to prepare financial reports of costs, cash flows, revenues and related items to inform management decision making.
Financial Planning
The ability to determine how a business will finance its strategic objectives.
Transfer pricing
Understanding and application of the process of assigning costs and revenues across multiple units, multiple legal entities and multiple geographies.
Manageria...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDM4NDA5OTI5P3NvdXJjZT1ndW10cmVl&jid=1608120&xid=2438409929
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202428
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One of the TOP 4 banks is seeking a payments processing consultant to join their team on a 12-month contract.
The individual will be responsible for capturing all financial transactions on the Branch Delivery System, Domestic Treasury, BANC V5, Forex. Monitoring the Entries and queries boxes. Ensuring that Rand and Foreign Cheque and balanced and processed daily. Update CQM accurately with correct data. Undertake the required scrutiny of the reports as laid down in the Group Reference Guide.
Key responsibilities:
Check reports on all processing Vlans to ensure all entries are processed correctly.Ensuring that Bills of Exchange, bills payables unnumbered and Unposted accounts are balanced and monitored on a daily basis.Handling all queries from branches business Partners relating to all processing products captured within CIB Branch.Balancing and scrutiny of daily suspense accounts Rejecteds, Forex, DIT (Domestic Treasury) ensuring all items attended to account.Scrutiny of forex and treasury reports.Ensuring all items cleared daily on the Cats Accounts.Ensure that SLA's are adhered to.Ensure that required targets are met.Ensure that incidents are raised for all system issues.Adherence to bank policies.Ensure that entries have authorising signatures for various business units.
Please note that the individual MUST be ITC clear.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTkwNjEyNTQ5P3NvdXJjZT1ndW10cmVl&jid=1754483&xid=2190612549
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Urgently looking for banking individuals that can start immediately on a 6-month contract in JHB at one of the TOP banks.
Must have ITT / CIB, SWIFT experience:
Conduct due diligence to ensure compliance to exchange control as laid down by the SARB
Ensure that the payment was processed in line with documented processes and procedures
Process inward payments in line with the SWIFT instruction and within agreed business SLA’s
Actioned post payment reconciliation queries, including management of client
Escalations
Must have:
Matric
Relevant tertiary qualification
Banking experience within ITT
Excellent communication
Attention to detail
Deadline driven
Numerical
Reliable and Accountable
Clear Credit record, clear Criminal record, Clear Fraud record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81OTMxMTg4MjY/c291cmNlPWd1bXRyZWU=&jid=1584812&xid=593118826
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Job Overview:
As a Temporary Receptionist, you will serve as the first point of contact for visitors and callers to the organization. Your role is vital in creating a positive impression and ensuring smooth front desk operations during temporary staff shortages or busy periods.
Key Responsibilities:
Greeting Visitors: Warmly welcome and assist visitors, ensuring they sign in and directing them to the appropriate personnel or location.
Answering Calls: Professionally handle incoming calls, routing them to the relevant individuals or departments and taking messages when necessary.
Front Desk Management: Maintain a clean and organized reception area, including managing the distribution of mail and packages.
Appointment Scheduling: Schedule and confirm appointments for employees, clients, and visitors, coordinating with team members when needed.
Customer Service: Provide excellent customer service by addressing inquiries, assisting with general information, and helping resolve visitor or caller issues.
Administrative Support: Assist with various administrative tasks, such as data entry, filing, and photocopying, as requested.
Security Awareness: Monitor access to the premises, ensuring the security and safety of employees and visitors.
Communication: Keep colleagues informed of the arrival of visitors and incoming deliveries or packages.
Technology Proficiency: Utilize office equipment, such as multi-line phone systems and computer software, to carry out receptionist duties efficiently.
Qualifications:
High school diploma or equivalent.Previous experience as a receptionist or in a customer-facing role is a plus.Excellent verbal and written communication skills.Polite and professional demeanor, with strong interpersonal skills.Ability to handle multiple tasks and work in a fast-paced environment.Proficiency in using standard office equipment, including phone systems and computer software.Attention to detail and a strong sense of responsibility.Reliability and punctuality.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODI3NDYzNjA4P3NvdXJjZT1ndW10cmVl&jid=1715927&xid=3827463608
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We have a 6-month contract available for an experienced Payment Processing Consultant - Corporate investment banking, for one of the TOP banks in S.A. Able to start immediately with new employment.
Responsibilities:
Capturing of financial transactions on banking systemForex Domestic TreasuryBANCS V5Entry and query box monitoringBalancing and processing rand and foreign chequesReport analysis - forex and treasury Balancing and monitoring Bills of Exchange, bills payables and unposted accounts Incident management Loading leave onto ESS
Requirements:
Matric completedRelevant Bachelors' degreeMust have corporate investment banking exposure - Forex, Treasury, payment processing experienceGreat analytical skillsExcellent English communication - written and verbal Deadline drivenDetail orientatedNumericalMUST have a CLEAR ITC (Credit record), Clear criminal record and clear fraud recordReference checks will be conducted upfront, must have contact details for Superior you reported into directly
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzY5MzYwMTg1P3NvdXJjZT1ndW10cmVl&jid=1754478&xid=3769360185
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We are looking for a bubbly, well spoken, well organised Executive PA for our government client, 4-month contract. This individual will be reporting into the CEO.
Offer administration and coordination support
Stakeholder engagements: Government, council, executive management, service providers, staff
Scheduling of stakeholder meetings
Scheduling of Executive's diary
Venue and catering bookings
Conduct research for the CEO
Relationship management
Updating departmental calendar
Review correspondences
Responsible for minute taking, drafting agendas
QA of documentation
Coordinate the Executive teams leave applications
Draft reports
Liaise with marketing for events
Event management within budget
Travel coordination
Must have:
NQF level 5 Executive PA Qualification
Preferably a degree in Business Administration or relevant
Computer literate
Attention to detail
Deadline driven
Professional English communication and written skills
Ethical
Able to keep information confidential
Multi-tasker
5 years' Executive PA experience
2 years' board / council engagement experience
1 year Public sector experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80OTU1MjU1NTM/c291cmNlPWd1bXRyZWU=&jid=1245806&xid=495525553
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Power Tech Resource – 6 Month Contract
The ideal candidate will be providing input to deal team members and credit managers working on annual reviews and new transactions focusing mainly but not limited on technical (including technology risk, generation assumptions, etc.), construction and operations (with information sourced from site visits, client meetings, available technical reports, desktop research, etc.). Thus, flagging key concerns and risks and if mitigated / alternate considerations.
Review ongoing construction (monthly) and operations period reports (quarterly), as well as attendance of technical performance update calls, site visits, etc. and providing feedback on the portfolio and any key issues or concerns.Review of technical and macro-economic inputs into cashflow models and assisting with defining sensitivities to be considered.Input into annual/quarterly PRMC sector appetite reviews/updates, assisting with responsibilities linked to sector appetite and key risk considerations from a technology perspective.Involvement in scoping external LTA mandates and review of their reports with regular engagement and discussion with LTAs.Conducting teach-insReviewing draft NBAC and credit papers.Working more closely with the AR deal teams and credit managers in origination of annual reviews and new transactions, including reviewing the final NBAC and credit papers before submission.Keeping track of and reporting on the portfolio impact of key events relating to the sector globally (including regulatory changes, ESG issues, etc.) as well as linkages or implications of these on other sectors.Provide technical input and support to the coverage sector and E&I product teams through evaluating new projects and funding requests.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTk5ODAyNTI4P3NvdXJjZT1ndW10cmVl&jid=1188017&xid=3599802528
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202427
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Job Description:
We are seeking an experienced HR Training and Development Manager to drive commercial and Academy excellence through the design, planning, and implementation of commercial processes, projects, and initiatives. The primary focus of this role is to maximize top and bottom-line results by developing and delivering effective training and development programs for our organization.
Responsibilities:
Conduct continuous training and development needs assessments to identify skill gaps and areas for improvement.Develop training and development programs and objectives based on the requirements for the mobility business.Administer spending against the departmental budget and ensure effective utilization of resources.Create and enhance training materials using a variety of media to deliver engaging and impactful learning experiences.Train and coach managers, supervisors, and other stakeholders involved in employee development efforts.Plan, organize, facilitate, and coordinate employee development and training events, including ordering necessary supplies.Develop and maintain organizational communications, such as intranet bulletin boards and newsletters, to ensure employees are aware of training and development opportunities.Conduct follow-up studies to evaluate and measure the effectiveness of completed training programs and make necessary modifications.Exemplify the desired culture and philosophies of the organization.Collaborate effectively with other members of management and the Corporate HR staff as a team player.Undertake continuous improvement in training requirements and identify areas for enhancement.Maintain a collaborative relationship with third parties and HR training units.Design, build, and implement an HR training environment that supports organizational goals.Develop and maintain training documentation to ensure accuracy and relevance.Conduct training audits to ensure compliance and quality standards are met.Manage HR training-related projects to ensure timely and successful implementation.
Requirements:
Bachelor's degree in a relevant field.Minimum of 11 years of experience designing and implementing employee development programs.Certification and professional membership are not required but would be advantageous.Strong competency in various training techniques and knowledge of e-learning platforms.Demonstrated ability to interpret operational strategy and drive accountability and high performance.Excellent business acumen with the ability to analyze data and make informed decisions.Proven track record of fostering teamwork and collaboration.Customer-focused mindset and a commitment to providing high-quality training solutions.Experience ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjcwMzM3NzI/c291cmNlPWd1bXRyZWU=&jid=1587949&xid=167033772
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Surgo is recruiting for an experienced Ukrainian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Ukrainian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Ukrainian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the...Job Reference #: 202364
1min
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One of the leading banks in SA is looking for an individual with credit vetting work experience who worked at one of the top SA banks.3-month periodBasic salary + performance-based commission
2-3 Years experience
Must be ITC clear
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODY1MjkyMTMyP3NvdXJjZT1ndW10cmVl&jid=1755325&xid=2865292132
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