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1
PURPOSEMaintain and Support Information Technology Systems at RTT Group Branches and Customer SitesJOB OUTPUTS AND KEY PERFORMANCE INDICATORS 1.    Daily TasksWeekly rotational shiftEnsure your on-time arrival and availability on site at the RTT JetPark.Perform various tasks as delegated by operations manager or supervisor.Answer inbound telephone calls within 30 seconds.Ensure all new incidents or requests are logged in a timely manner with accurate details of the reported fault or request.Ensure tickets are accurately updated with details (investigation notes, and technical details).Ensure assigned tickets are proactively managed and updated frequently.Ensure clients and users receive updates on calls logged.Verify, review, and allocate tickets in the inbound unassigned queue.Ensure tickets are completed as per the Incident Management and ServiceRequest Management processes.Create, Review and update knowledge base and standard operating procedure documents regularly.Major incidents are escalated to either the service desk supervisor or operations manager and/or escalated to Infrastructure or Development teams where applicable.Build and maintain professional relationships with customers and users.Systems Monitoring and escalation - NOC (Network Operations Centre), Servers.Facility checks and reports as scheduled (Warehouse floor, Boardroom, Printer, TNA/Access control, UPS and Network room checks).Maintenance on equipment to improve equipment condition and lifespan.Cable management and ensure all equipment is in a clean and usable state complying with RTT Group HSE (on rotational shifts).Second line or desktop support (on rotational shifts).Work cohesively and contribute to the success of the team.Adhere to and comply with NWOW standards (Job cards, project admin and any future changes to be implemented).Comprehensive handover to next operator on shift.Tidy and maintain work area.2.    QualityAid in maintaining relevant quality accreditations throughout the business (e.g., ISO9001).IT hardware audits (sites and branches).Ensure that technical and functional standards are adhered to. Report any suspicious or unauthorised activity.Interact with users on a regular basis to establish new and/ or future requirements.Ensure active communications and drive a high performing service orientated and collaborative culture in division, between divisions, and support functions.Drive continuous improvement within area of accountability whilst ensuring compliance to applicable statutory and regulatory requirements.Reporting: Daily, Weekly or Monthly reporting on Projects and IMACD to Regional IT Support Manager.Facility checks and reports as scheduled (Warehouse floor, Boardroom, Printer, TNA/Access control, UPS and Network room checks).3.    SupportDeal with first line support queries at RTT Group branches and client sites. As received or assigned via the call logging methods.Provide remote, telephonic or in person support to RTT Group staff an
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3MTk4OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1766833&xid=1108_171989
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3min
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Job Title: Corporate Payments Processing SpecialistLocation: Johannesburg, CBDType: 1-year ContractJob Summary: We are seeking a highly motivated and detail-oriented individual to join our team as a Corporate Payments Processing Specialist. The successful candidate will play a crucial role in the efficient settlement of financial transactions, ensuring accuracy and adherence to market guidelines. The position requires effective communication skills, both verbal and written, as well as the ability to work independently and collaboratively within a team.Key Qualifications:Able to communicate effectively both verbally and in writing.Strong ability to work individually and as part of a team.Effective communication and problem-solving skills.Knowledge/understanding of Foreign Exchange and Payments used within the Bank.Experience within Payments with a good understanding of (Swift) Society for Worldwide International Financial Telecommunications.Nice to Have:Good understanding of various Swift message types used for foreign exchange and money market deals (would be an advantage).Understanding of derivative products.Job Responsibilities:Receive and process settlement instructions for corporate payments.Monitor the settlement lifecycle and ensure transactions adhere to market stipulated guidelines.Identify and escalate exceptions promptly, following established protocols.Respond to basic client queries related to payments processing.Optimize the number of transactions that settle accurately via Straight-through-Processing (STP).Qualifications and Experience:Minimum 2 years of experience in corporate payments processing.Familiarity with Swift message types and (Swift) Society for Worldwide International Financial Telecommunications.Strong understanding of Foreign Exchange and Payments processes within the banking sector.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3MTkxNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1766724&xid=1108_171915
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10min
1
&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single &Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose &Beyonders very carefully they are the strength and the future of this company.KEY OUTPUTSMaintain the Microsoft Access systems and excel reporting templates that facilitate monthly, quarterly and statutory reportingPrepare and maintain the monthly and quarterly management account packs for the Group and regions, including financial analysis and commentaryPrepare and maintain budget templates and supporting consolidation solutionsAssist the bookkeepers with excel or data queriesAssist Regional Finance managersAd hoc projects as requiredDUTIESEnsure continued functionality of the management accounts and consolidation processEnsure all forms of templates are up to date with current accounting practisesContinuous improvements to allow for improved efficienciesGroup consolidation (income statement, balance sheet, cash flow)Entity level consolidations (income statement, balance sheet, cash flow)Access database maintenancePANstrat month end checksNew financial year rolloversProducing of the monthly Management Accounts Reporting packVariance analysisEnsuring actuals and forecasts are reported at the correct exchange ratesCreate new management account templates for new business unitsGeneral Ledger postingsFinancial support to And Beyond Asia and And Beyond South AmericaEnsuring forecasts are updated with the latest forward booking report (FBR)Updating the Group and Regional High Level ForecastGeneral assistance in the annual budget processForex analysisAd hoc analysis and assistance as required QUALIFICATIONB Comm Honours/CIMA qualified or strategic levelSKILLSProficient with MS Office Packages and must be able to demonstrate superior MS ExcelExperience with MS Access beneficial, but not mandatoryMust be a self starter and have high level of attention to detailResults focused, but willing to work with diverse personalitiesMust be able to work in a challenging environmentAnalysis & Problem SolvingUnderstands business principles and language, including the fundamentals of finance and profitability.Business AcumenSecuring relevant information and identifying key issues and relationships from a base of information relating and comparing data from different sources, identifying cause-effect relationships.Attitude & EnergyThe ability to generate and maintain a positive momentum and focus. Consistently maintaining a high activity or productivity level. Show drive, stamina and the capacity to work hard. Takes pride in AndBeyond and inspires a joint vision. Maintains ethical and professional norms in all activities. Includes the willingness to devel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE3OTA3Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1766635&xid=1109_179072
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10min
1
A leading workforce solutions company, driven to grow people, businesses and economies through connections that allow them to realize their potential has an exciting opportunity for an Accounts Payable Administrator in Gauteng.Support the accurate and timely execution of postings, monitoring and archiving of account transactions in AP as per International Financial Reporting Standards (IFRS) and applicable Adcorp guidelines in a Shared Service Center as a service provider of accounting services across Business Segments and countries.National Diploma/Certificate in Finance2+ years’ experience in Finance, in the relevant processes is an advantage.ExecutionPreparation and execution of payment runs.Posting AP operations (accruals, standing advance payments, etc.)Resolve open issues with the operating units and clarify complex situations in AP (e.g. partial/ initial payments) escalate to lead where necessary.Send confirmed list after input from embedded finance to Treasury for funding.Confirm list of unmatched Vendor transactions.Investigate and resolve unmatched where possible.Process adjustment transactions where necessary.Capture and report relevant tax data.Identify TE inconsistences and issues and escalate these.Escalate operational non-delivery where deemed necessary.Capture and submit for review transactions for reimbursement.Process accounting entries to correctly account for the correct VAT treatment.Perform creditors reconciliations as necessaryRelationshipIf necessary, cooperation and interaction with employees from Accounts Receivable, Fixed Assets and General Ledger in the Shared Service Center.Interaction with business to resolve queries.Interaction with vendors.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3MTkyNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1766731&xid=1108_171926
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10min
1
Assigning direct costs to all clientsDistributing revenue to relevant clients Evaluating cost allocations and refining calculation methods, striving for continuous improvement Performing reasonability tests on costing reports Compiling a comprehensive report containing costs and principal revenue for managerial reviewCompliance Generating financial statements for audit purposes, including relevant statutory reports Providing assistance with audit requirements Supporting the annual preparation and completion of the NCA report Coordinating the preparation process for external auditors' audit schedulesBudgeting and Forecasting Consolidating direct and indirect expenses into the forecast model Aiding in the overall consolidation of revenue and cost inputs into the model Collaborating with Departmental Heads to formulate and compile budgets and forecasts Investigating discrepancies between actuals and budgeted amounts Coordinating the upload of forecast data into Qlik, including monthly balancing checks Assisting with monthly consolidation of dataReporting Consolidating departmental information to allocate revenue and costs efficiently Preparing tax and deferred tax computations, along with monthly accounting journals Compiling tax returns and PAYE submissions Preparing monthly IFRS 16 journals and related reconciliations Compiling NAV tests as needed Generating ad hoc reports as required Grade 12 BCom Degree with specialisation in FinanceChartered Accountant (SA) (preferable)Proficient in Microsoft Office Packages i.e. Excel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3MTg3Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1766616&xid=1108_171872
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14min
1
Software Development Lifecycles:Apply a deep understanding of software development lifecycles to analyze, design, and optimize business processes.Business Concepts:Analyze and comprehend call center workflows and collection workflows.Demonstrate expertise in process engineering and workflow design.Develop comprehensive user stories and use case designs to capture business requirements.Technology Concepts:Possess a strong understanding of object-oriented programming languages, including C#, Delphi, and NodeJs.Proficient in working with MS SQL for data analysis and database management.Collaboration:Collaborate with stakeholders, including business users and IT teams, to gather and understand requirements.Bridge the gap between business needs and technology solutions.Documentation:Create detailed documentation for business processes, user stories, and use cases.Ensure clear and concise communication of requirements to development teams.Soft Skills:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work collaboratively in a team environment. Education:Bachelor's degree in a related field (preferred).Qualifications:Minimum of 5 years of experience as a Business Systems Analyst.Strong understanding of call center workflows, collection workflows, process engineering, workflow design, user stories, and use case design.Technical Skills:Proficiency in object-oriented programming languages such as C#, Delphi, and NodeJs.Experience working with MS SQL for data analysis and database management.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3MTg3M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1766617&xid=1108_171873
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14min
1
Be responsible for the processes relating to billing management of revenue and cost of sales. Ensure master data are created by accounts receivable/payable teams in the relevant billing systems and ensure compliance with internal governance and policies. Ensure accuracies of invoices. Gauteng.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3MTIyOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1765137&xid=1108_171228
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14min
1
Junior Area Operations Manager needed for Restaurant group in Johannesburg. Candidates must have at least 3+ years’ Restaurant management experience. Must have own car. The position is ideal for candidates who are eager to work in multiple stores and who want to start a career in multi store management. Normal Restaurant hours apply – six-day work week, evenings and weekends. Off day during the week. Looking for someone with a hands-on approach – the successful candidate will do shop reports and manage standard operating procedures of the stores. General duties include monitoring brand standards and service levels as well as troubleshooting. The position is suitable for a self-motivated ambitious candidate. The position is purely operational and does not include store administration. The shops are situated in central Jhb areas as well as the east and south of Jhb, must be willing to travel into township areas. Cannot consider candidates without own car and valid license. Salary 13 - 15K CTC plus fuel.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzcxNjRfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1765129&xid=2323_7164
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14min
1
ESSENTIAL SKILLS Technical Skills / TechnologyGroovy Scripting (Essential)CPI (Cloud Platform Integration, SAP Success Factors) EssentialSAP SolMan, Web Logic Application server and development, SAP Hana, Oracle DB and SQL, Cloud Technologies, DEVOPSADVANTAGEOUS SKILLSInterface experience (On-Prem SAP), IT Security, AWS & ITSM, JIRAQUALIFICATIONS/EXPERIENCE IT Degree and/or relevant qualifications / 5 years of experienceRESPONSIBILITIESGroovy scriptingExtensive experience in IT middleware architectures based on SuccessFactors.Completes the specification, product selection and design of hardware / infrastructure components to implement a technology architecture.Supports license management of all used software.Ensures license compliance for the products.Design and Rollout support to various locationsHarmonisation of deletion conceptDefinition of development guidelinesPatch steering of non-cloud infrastructure.Steering of Role requirementsProject steering and alignments between various ProductsStrong knowledge on web infrastructureArchitecture steeringProvisioning expert / ConfigurationProduct and Sub Product Owner supporting tasks.Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for Business Blueprint documents.ABAP debugging beneficial (Workbench related knowledge of new development/enhancements)Preparation of testing documents and perform internal testing.Preparation of Master Data templates for various objectsIntegration testing with other modulesUnderstand interfaces, E.g. RFC's processingPreparing the cut over strategyPreparing User manuals and conducting training to business process ownersGo-live preparation and post Go-live support.Interaction with clients through meetings, calls and emails.Handling Tickets and Tasks with the responsibility for closing the same within defined SLAs (Service Level Agreements)Responsible for troubleshooting issues for the system and providing support.Executing the required changes through configurationExecuting the analysis and resolution of Production Support callsRaising Change Requests (CRs) and writing Functional Specifications for themPreparing test data for testing of CRs (Change Requests)Testing CRs (Change Requests) and preparing test resultsCarrying out regression testingInteract with consultants of other SAP SuccessFactors modules.User interface transactional solutions
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3MTE3Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1765143&xid=1108_171176
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14min
1
Strong financial analytical and presentation skills, financial risk management, reporting, control governance and experience in finance operations to setup finance policies and procedures. Drive strategy and engage in due diligence reviews as well as support finance needs. Gauteng.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3MTIzMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1765141&xid=1108_171230
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14min
1
Tutoring in Zulu
**NB: A personal/shared vehicle that is reliable is required. Public transport is not viable. We do not recruit solely online tutors.
Conversing with clients (parents) to schedule lessons.
Conversing with students to teach the appropriate material.
Using the online system to submit lesson feedback.
As a tutor you are a subcontractor and can pick your jobs and often times.
We operate in Waterfall, Fourways, Sunninghill, Kyalami and the surrounding areas.
Pay varies between R155 and R185 per hour.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzY1MTZfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1753745&xid=2323_6516
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18min
1
Tutoring in English
**NB: A personal/shared vehicle that is reliable is required. Public transport is not viable. We do not recruit solely online tutors.
Conversing with clients (parents) to schedule lessons.
Conversing with students to teach the appropriate material.
Using the online system to submit lesson feedback.
As a tutor you are a subcontractor and can pick your jobs and often times.
We operate in Waterfall, Fourways, Sunninghill, Kyalami and the surrounding areas.
Pay varies between R155 and R185 per hour.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzY1MTdfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1753746&xid=2323_6517
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19min
1
Tutoring in CAT
**NB: A personal/shared vehicle that is reliable is required. Public transport is not viable. We do not recruit solely online tutors.
Conversing with clients (parents) to schedule lessons.
Conversing with students to teach the appropriate material.
Using the online system to submit lesson feedback.
As a tutor you are a subcontractor and can pick your jobs and often times.
We operate in Waterfall, Fourways, Sunninghill, Kyalami and the surrounding areas.
Pay varies between R155 and R185 per hour.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzY1MTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1753734&xid=2323_6512
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19min
1
Tutoring in Life Sciences
**NB: A personal/shared vehicle that is reliable is required. Public transport is not viable. We do not recruit solely online tutors.
Conversing with clients (parents) to schedule lessons.
Conversing with students to teach the appropriate material.
Using the online system to submit lesson feedback.
As a tutor you are a subcontractor and can pick your jobs and often times.
We operate in Waterfall, Fourways, Sunninghill, Kyalami and the surrounding areas.
Pay varies between R155 and R185 per hour.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzY1MTBfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1753737&xid=2323_6510
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19min
1
Tutoring in Business
**NB: A personal/shared vehicle that is reliable is required. Public transport is not viable. We do not recruit solely online tutors.
Conversing with clients (parents) to schedule lessons.
Conversing with students to teach the appropriate material.
Using the online system to submit lesson feedback.
As a tutor you are a subcontractor and can pick your jobs and often times.
We operate in Waterfall, Fourways, Sunninghill, Kyalami and the surrounding areas.
Pay varies between R155 and R185 per hour.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzY1MTFfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1753738&xid=2323_6511
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19min
1
Company in Randburg is looking for a hard working individual who is willing to grow in learning and working in Furniture Manufacturing and vehicle Upholstery needs
Please respond on WhatsApp for quick response
25min
1
Au Pair Needed in Kyalami, Midrand area, R10500/month, Monday to Friday: 09:00 - 16:30, to look after 7yr old girl. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 38945).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africa's most popular au pair service, with over 40,000 family profiles created to date.
Salary: R10500Job Reference #: 38945Consultant Name: Michael Longano
16h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202426
15h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202431
15h
1
Surgo is recruiting for an experienced Japanese Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Japanese and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Japanese and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the po...Job Reference #: 202353
15h
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