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GERMAN & ENGLISH - Bilingual position
Brief Job description
Provide 1st level technical supportService restorationFulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelines
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for BusinessExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.Basic networking knowledge
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA5MzMxNzUxP3NvdXJjZT1ndW10cmVl&jid=1345371&xid=3409331751
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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
The Senior Back Office Engineer will report to the IT Manager. The Senior Back Office Engineer fulfils
a multifaceted role and is responsible for maintaining the company’s Systems and ICT Infrastructure.
KEY OUTPUTS
Configure, Monitor and Maintain the VMware ESX and core infrastructure storage environmentConfigure, Monitor and Maintain hardware including switches, routers, Servers, Firewalls, Telephone systemsDesign and build-out Head Office, Regional Office, and Lodge infrastructure to meet business requirementsMonitoring systems and services to ensure system availability and sufficient capacity existsMitigate risks in the server, storage, and network environmentApply operating system patches, hotfixes, service packs, and hardware updatesIdentify opportunities for increased reliability, availability, supportability, performance, and securityInvestigate higher tier incidents and resolve problemsImplement, maintain, and monitor IT security standards and best practicesBuild out and maintain Backup\Disaster Recovery and High Availability capabilitiesContribute to developing, documenting, implementing and upholding IT policies and proceduresContribute to maintaining an accurate asset register of physical and digital IT assets and maintain a replacement planContribute to maintaining ICT technical documentation
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (AT LEAST 5 YEARS)
Architecting, planning and implementing complex IT systemsFirewalls (Palo Alto and/or SonicWALL preferred)Virtualisation technologies (VMWare preferred)Enterprise Security Services (Endpoint and Server protection)Extensive experience with MS Windows and MS Office product implementations and support including Active Directory, LDAP, Exchange Remote Desktop Services and IISMessaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF)Enterprise storage management (EMC, EqualLogic. iSCSI, LUN, Load balancing)Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet)Strong documentation and policy writing skills
DESIRED EXPERIENCE AND QUALIFICATION
VMWare, MCSE, CCNP, ITIL, Microsoft 365, AzurePr...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODUzMjI2NDIzP3NvdXJjZT1ndW10cmVl&jid=377550&xid=1853226423
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Brief Job description
Provide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelinesProvide 1st measure analysis of issues and inputs for problem managementLeverages best effort method for issue resolution through cross functional coordinationSupport team lead in training, reviews and escalation handling
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suiteIntermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/SBasic networking knowledge
Additional Preferred skills:
PBX Administration Avaya or similarAnti-Virus & IT Security best practices implementation & administrationProcess compliance Knowledge of the ITIL FrameworkKnowledge of McAfee products
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receivi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODc2MzQxMDI/c291cmNlPWd1bXRyZWU=&jid=1345369&xid=387634102
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Responsible for the technical design, planning, implementation, and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems.
Recommends the redesign and configuration of operating systems and infrastructure applications. Investigates and analyzes feasibility of system requirements and develops system specifications.
Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers of the department. Performs full supervision of Operations staff. Provides resolutions to requests, incidents and problems.
The Senior Systems Administrator will be expected to:
Design, install and configure internal and customer infrastructure.Proactively manage and maintain server, network systems.Administer and support core Microsoft Server, Microsoft Hyper-V, VMware and Backup technologiesPerforms disaster recovery operations.Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.Define and document best practices and support procedures.Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.Maintain inventory and asset configuration documentation of infrastructure environment.Assist with hardware,firewall, telecom and software vendor evaluation, recommendation.Mentor / cross train team members on existing and new technologies.Carry out special tasks at Managements direction.Interact with customers and staff at the technical level, as required.Other duties as assigned.
Skills and experience required
The successful candidate will have:
B-Degree – B-Degree in Information Technology/Systems
Microsoft Certification (MCSE) or equivalent certification in relevant programs desired.Advanced knowledge of Windows Server (2012/1016/2019)/desktop Operating Systems (XP/7/10)Managing in excess of 100 Windows Server infrastructure.Managing deployments/rolloutsManaging large scale Citrix/2X/Terminal Server installations.Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server.Working with ManageEngineA good understanding of LAN/WAN networking.Group Policy design and configuration.Microsoft IIS administration and configuration.Migration Mircrosft environments from “N -1 or 2 to “N”.Active Directory/LDAP user and group administration.Office 365 and Azure experience.Ability to troubleshoot complex infrastructure issuesStrong communication and documentation skills....
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjc5NDE0MDI0P3NvdXJjZT1ndW10cmVl&jid=1484412&xid=3679414024
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IST Desktop Support position has become available with our client based in Sandton, Johannesburg they have 2 post available 1 in Durban and another in Gauteng.
Responsible for answering IT requests via phone, email or instant message and explaining solutions in technical and nontechnical terms to both our staff and to our external IT support teams.Arranging laptop upgrades for staff that require it.Create, maintain, and distribute feedback of progress to senior StaffUse call logging system to accurately record all IT requests and queriesProvides advice and guidance to colleagues regarding incidentsIdentify, log and resolve technical problems with software applications, Staff PCs, internet etc.Liaise with 3rd party IT Companies towards the resolution of queries and requests from staffOrdering of IT Equipment and getting approval from Senior staff
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjg4ODgzODg4P3NvdXJjZT1ndW10cmVl&jid=1149790&xid=3688883888
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A Head of Development: Application Developer plays a key role in the design, development, installation, testing and maintenance of software solutions including those for web, mobile and desktop applications. These solutions may incorporate or extend other platforms, such as Azure, Microsoft Dynamics 365, SharePoint, Office 365, PowerApps, Microsoft Flow, Power BI or any others as may be required from time to time.
Responsibilities include:
Agile Project Methodologies and can confidently apply these methodologies (Agile Process and Principles)Facilitate the interaction with customer stakeholders to discover and document User Stories for their own or other consultants’ consumption and deliveryDefine and develop technical solutions based on User Stories or Business Requirements as discovered by themselves or other consultantsWrite code and develop functionality to industry standards. Such code must adhere to the principals of Clean Code and be always maintainable and testable.Provide support and ongoing maintenance of existing systemsProduce any required documentation that may be required by the team or the customer, prior to, during or post the implementation of the services as per the customer requirementProvide training on the products and solution that has been builtTo provide guidance and mentorship to other members of the team, to ensure continuous learning, growth and development of team members, resulting in the effective and timely delivery of projects
Required Skills and Experience
Certification
A minimum NQF Level 6 diploma or degree in a related field of Computer SciencesPass the 2 - 3 Microsoft Certification Exams
Experience
Must have passed a minimum of 2 - 3 of the required certifications.Ability to think logically and solve problems in structured manner.A minimum 8 years’ Commercial Application Development experience across the indicated technologies and frameworks including Object Oriented Development methodologies.
Must be familiar with C#, the .NET Framework, SQL, Dynamics 365, SharePoint, JavaScript, TypeScript and/or other technologies as required from time to time, both as a user and able to perform basic and advanced customization, coding and analysis tasks
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MjkxNzA3NTY/c291cmNlPWd1bXRyZWU=&jid=1240004&xid=629170756
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A leading HR and Payroll company based in Sandton, is currently looking for a junior IT engineer.
Duties:
Analyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.Work closely with other teams to ensure the quick resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.Identification of failures and short-comings in the current processes and escalate with recommendations.Addressing the issues logged by the clients in a professional and timely fashion.Be responsible for receiving, validating and logging service requests.Tracking and updating logged requests.Service Desk / Server / Desktop SupportAbility to troubleshoot hardware and software issues around Microsoft and Linux technologieAbility to research and solve problems/challenges on a day to day basisMust be able to adapt to change (Infrastructure and Environment)Need to travel to client’s site
Experience:
0 - 1 Year experience.
Requirements:
Need a valid drivers license and reliable means of transport.
Qualifications:
Higher Certificate in IT / Higher Certificate in Information SystemsHigher National Diploma in TechnologyBachelors’ Degree in IT (advantageous)A+ and N+ CertificationMCITP or MSCE (Beneficial)
Remuneration:
R8 000 - R10 000 (Experience dependant)
Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTIyODMzMjAzP3NvdXJjZT1ndW10cmVl&jid=1583362&xid=4122833203
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Responsibilities of the Role
Responsible for the installation, configuration, upgrade, administration, monitoring and maintenance of operating system software and hardware and associated utility software products, in support of business processing requirements and operating and service level agreements and in accordance with established routines.To perform software installations and upgrades to operating systems and will be responsible for the authorisation and monitoring of access to computers or infrastructure in accordance with established organisational policy.Investigate unauthorized access, and the performance of other administrative duties relating to security management while ensuring data/media recoverability by implementing a schedule of system backups and database archive operations.Responsible for providing support and coaching to the systems administration team.
Key Requirements:
Matric plus NQF Level 7 Qualification in Computer Sciences or equivalentITIL FoundationMicrosoft Certification on Windows 10 and Office applications. Including A+ or N+ qualifications.Microsoft Certification on Windows Server 2016, Skype, and Azure Cloud TechnologiesKnowledge of business policies, processes and procedures, legal complianceMinimum 6 years’ experience in Information TechnologyAdvanced working knowledge of Active Directory (Windows Server 2016), Windows 10 Technical Support, Windows Server 2016 Administrator, MS Office 365 Administration,ITIL Service Management, Network Administration, COMPATIA A+, MS Azure Administration, Telephony and VoIPWorking knowledge of virtualization technologiesAdvanced working knowledge and understanding of computer systems, technologies, and peripherals (Azure Cloud Technologies, Information Security, Virtual Private Networks, Local Area Networks, Wide Area Networks, Desktops, Backup software, Notebooks, Skype, Physical and Logical Access Control, Tracking systems, Audio Visual equipment, and Surveillance systems)Sound understanding of the relevant IT Frameworks, such as COBIT and ITILSound understanding of the relevant Service Management practices, defined in these frameworks, such as Incident-, Problem and Knowledge ManagementAdvanced knowledge and understanding of Information- and Cyber Security as well as Data Protection principlesGood working knowledge and understanding of computer systems and technologies
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MDQ0NzI1NjY/c291cmNlPWd1bXRyZWU=&jid=1422199&xid=704472566
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Minimum Requirements:o IT Diplomao Website knowledgeo Email/Desktop etc supporto PABXo Fibreo Customer interfacing (Facebook, website, emails)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjQ0OTc0Mzc0P3NvdXJjZT1ndW10cmVl&jid=1538094&xid=2244974374
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Job Description/Duties:
Full IT support function at non-IT clients including but not limited to? Servers, desktops, laptops, printers.? Networking – cable and wireless –maintenance, fault finding, design.? Microsoft – all OS’s for Servers and Desktops up to Windows 11 and Server 2021 (exposure to iOS beneficial).? Anti-Virus.? Firewalls – Fort iGATE.? Backups – Acronis and Ultrabac.? Cloud computing.? Azure.? AWS.? SharePoint.
Minimum Requirements:
? Matric.? Minimum of 5 years working experience as an IT Tech.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTM4OTA2OTg0P3NvdXJjZT1ndW10cmVl&jid=1212948&xid=1138906984
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Our client in the Logistics Industry, based in the Johannesburg area is currently looking to employ IT Technician.
An awesome career opportunity awaits.
Requirements:
Diploma of 1 to 3 years / NQF level 6.Skills and experience required.Up to 4 years’ experience in IT Networks and Information Security and related.A+, N+, MCSD (Microsoft Certified Solutions Developer).Own vehicle.Extensive knowledge of Desktop, Server and Network support.Knowledge of Warehouse Equipment to configure and manage (Scanners, Printers, etc.)Production application support.
Responsibilities:
Install and maintain network hardware and software, including device management.Analyse and isolate network-related issues.Monitor networks to ensure compliance, security and availability.Evaluate and modify systems performance.Identify user needs.Determine network and system requirements.Maintain integrity of the network, server deployment and security.Ensure network connectivity throughout InSync infrastructure is on par with technical considerations.Maintain network servers.Managing backups according to defined schedule as per standards.Desktop support for infrastructure and software.
Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.
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Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Primary Responsibilities for the Role
Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Ensure desktop computers interconnect seamlessly with diverse systems.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Recommend and implement upgrades on systems to ensure longevity.Assess functional needs to determine system purchase specifications.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems.
Minimum Qualification and Experience Requirements
Grade 12/ Matric CertificateCompTIA A+ or equivalentCompTIA N+ or equivalentITIL FoundationMCP or equivalentMCSE, MCSA Windows 10, MCSA 365 or equivalent2- 4 years practical service delivery experience in the IT industry; as an IT support or desktop support technician.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated groups as defined by the Employment Equity Act of 55 of 1998 and subsequent amendments thereto.
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The incumbent will be responsible for monitoring, administrating and reporting on various activities and processes in the IT department and its service providers. The duties will include liaising with internal and external stakeholders, performing quality assurance based on the specialized requirements of the role. They should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. Engage in a professional manner whether it be verbal or face to face and have the ability to communicate via different communication channels. Always ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company).
Responsibilities:
Administer, monitor and report on:
Administer, Monitor and report on requests from and to Service Providers.Monitor and report on Desktop support cases.Administer, monitor and report on Procurements.Administer, monitor and report on the office’s physical security systems (What are they supposed to do here?).Internal audits of hardware and software.Assist with external ICT audits.Document, implement and maintain processes with service providers according to SLA’s.Document, implement and maintain inter-departmental processes.
REPORTING
Prepare monthly and ad hoc reports as and when requested.
QUERY RESOLUTION
Attend to queries or inquiries within the required timelines.Provide assistance to internal clients and service providers where necessary.
INNOVATIVE & TEAM PLAYER
Be able to work independently with minimal supervision.Build and maintain supportive relationships both internally and externally.Build and maintain positive relationships with all clients and service providers.
TIME MANAGEMENT
Devote the whole of your time, attention and abilities Ensure that all communication sent internally and externally is dealt with professionallyduring working hours to the discharge of your duties.Meet production standards in terms of quantity and quality.Manage work outflow timeously
Required Knowledge:
Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpe...
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Purpose of role
The position is responsible for the monitoring, administration and reporting on the various activities and processes in the IT department and its service providers.The duties include liaising with internal and external stakeholders.Perform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
Responsibilities
Administer, monitor and report on:Administer, Monitor and report on requests from and to Service ProvidersMonitor and report on Desktop support casesAdminister, monitor and report on ProcurementsAdminister, monitor and report on the office’s physical security systems (What are they supposed to do here?)Internal audits of hardware and softwareAssist with external ICT auditsDocument, implement and maintain processes with service providers according to SLA’sDocument, implement and maintain inter-departmental processes
REPORTING
Prepare monthly and ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries within the required timelinesProvide assistance to internal clients and service providers where necessary
INNOVATIVE & TEAM PLAYER
Be able to work independently with minimal supervisionBuild and maintain supportive relationships both internally and externally
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with p...
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Job Description/Duties: Full IT support function at non-IT clients including but not limited to? Servers, desktops, laptops, printers.? Networking – cable and wireless –maintenance, fault finding, design.? Microsoft – all OS’s for Servers and Desktops up to Windows 11 and Server 2021 (exposure to iOS beneficial).? Anti-Virus.? Firewalls – Fort iGATE.? Backups – Acronis and Ultrabac.? Cloud computing.? Azure.? AWS.? SharePoint.Minimum Requirements: ? Matric.? Minimum of 5 years working experience as an IT Tech.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg1NjE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216834&xid=1109_85614
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Cell C is currently recruiting for an experienced and qualified Forensic Investigator to join our dynamic team.
Assist with the identification of fraud and other misconduct within the Cell C business environment that fall within the Forensic Services’ mandate. Render support on internal and external forensic investigations for Cell C, as well as to other investigative teams where such efforts are required. Investigations include commercial, organised/syndicated crime, as well as GSM fraud investigations. Assist with the mitigation of fraud risk in Cell C by identifying control breakdowns and weaknesses as part of forensic investigations.
Key Performance Areas*Forensic Investigations and Fraud Prevention *
* Assist with desktop driven internal and external forensic investigations dealing with complex commercial, organised/syndicated crime investigations, as well as GSM fraud investigations (which may involve possible violations of acceptable professional standards, policies and procedures and Acts/Regulations)
* Extensive use of data mining tools and the case management system on e.g. iBase;
* Perform forensic analysis of data e.g. link charts, Equipment Identity Register (EIR) database searches, general use of Analyst Notebook;
* Assist with compiling affidavits as and when required;
* Assist in gathering evidence regarding allegations to make an informed decision regarding the veracity of such allegations;
* Identification of persons involved in allegations;
* Give evidence in disciplinary and criminal hearings as and when required to do so;
* Assist in identifying system and internal control weaknesses when conducting forensic investigation taskings;
* Assist in actively seeking to improve business processes and service requirements to support the identification and investigation of fraud-related incidences within the Cell C business environment;
* Assist with the flow of information on a continuous basis to ensure knowledge sharing, monthly reporting and fraud prevention strategies;
* Liaise with law enforcement support on investigation as per the direction of management; and
* Assist with conducting operational monitoring, with the ability to review and manage operational monitoring systems and reports.
*Case Management*
* Assist with the scoping of projects, investigations and the drafting of investigation plans
* Assist in the drafting of formal forensic investigation reports
* Manage own time spent on projects/cases efficiently and in line with instructions from management
* Complete investigative and/or project tasks within set time frames as agreed with management and in accordance with the investigation plan
* Capture and maintain all investigative tasks and results on the case management system
*Reporting*
* Ensure that contributions to cases are researched and documented in accordance departmental reporting standards
* Assist in gathering, analysing and documenting statistical information for both internal and external forensic inve
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*Service Desk Analyst - Sandton*
*Role summary*
Reporting to the IT Service Desk Manager, this is a highly customer focused and visible role requiring excellent communication, co-ordination, analytical and problem-solving skills.
The Service Desk Analysts are responsible for the day to day ‘business as usual’ operational co-ordination of the team; they must have excellent customer care and communication skills as they are dealing with all levels of customers within the organisation. They also need to be proficient in the main Company technologies and applications to provide the high level and wide range of service required.
*The Team*
The IT Service Desk forms part of Business services, Information Technology and provides a proactive, centralized first/second line on-site support service to customers in South Africa offices (Johannesburg, Durban, Cape Town). The key focus of the team is to deliver a world class IT service to the business. In addition to this senior position, the team consists of three role types:
* 1st line – Remote Support via phone/email
* 2nd line – desk side support
* 3rd line – basic administration (active directly, exchange and other applications)
*Reports to*
IT Service Desk Manager
*Job requirements*
*Qualification*
* A relevant IT qualification (A+, N+, MCSE or a combination thereof).
* Microsoft Office Specialist (MOS) Master 2010 Certified
* Will hold an ITIL qualification and quantifiable experience in all aspects of service delivery.
*Skills and Knowledge required*
* Microsoft Windows 7
* Microsoft Office 2010 or above
* Blackberry/BES and 3G mobile devices - configuring and troubleshooting
* MobileIron (or other Mobile Device Management solutions)
* Apple and Android products
* Printing solutions (desktop and MFD)
* Active Directory and Exchange
* Mimecast email management
* SCCM (reporting, collection management, log analysis)
* Worksite DMS (or other Document Management Systems)
* Expert, CMS, Interaction
* Encryption software
* Video conferencing (Polycom or Tandberg)
* Intermediate experience in networking.
* Minimum 5 yrs experience in a customer service environment.
* Experience working at both 1st and 2nd line in a busy professional services environment, supporting 500+ customers.
* Remain calm under pressure.
* Be detail oriented and delivering timely and accurate information in a fast-paced environment.
If a strong match is found between your profile and the needs of the role, well contact you.
*If you have not heard back from us within 2 weeks you are unfortunately not a suitable match for this role.*
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM5NDkzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231984&xid=1555_39493
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The Role: Nextec Digital Infrastructure is currently seeking Wireless Technician that will be based from our Head Office in Midrand.The Technician will perform maintenance and repairs on wireless devices such as Point to Point, Two-Way Radio and Mesh networks by fixing or replacing defective parts and install radio equipment to create wireless networks and fix any network problems that arise.Skills and Experience: Qualification Required: Grade: 12A+ and N+CCNA qualificationAdvanced computer literacy. Preferred Qualification: Valid driverâ??s license and own transport (Must have)Passport (Must have)Police clearance (Must have) Willing to travel and work shifts Experience Required: Minimum 3 years post qualification experience Must have Wireless / Telecoms experienceKey Accountabilities: Duties/ Responsibilities: Maintains strong knowledge of all products and services offered by the Company.Maintains Customer wireless networks.Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.Repair wireless equipment for the purpose of ensuring service is provided timely and appropriately to those customers needing services.Completing paperwork, maintaining repair parts in inventory, maintaining confidentiality regarding information being processed or stored, and performing customer follow up.Checking and dressing all connectors, cables and wires.Checking and inspecting radios and antennas and feed equipment.Checking and monitoring test logs to allow for preventative and pro-active actions.Checking and clearing log files and memory/storage files when needed.Producing statistics and management reports.Provide first level support through taking calls and handling the resulting incidents.Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.Accurately log all tickets using the defined tracking software.Troubleshooting and problem solving of customer issues (local and remote).Hardware and Software â?? setup, repair, configure and troubleshoot.Coordinate the evaluation, installation.Support of corporate LAN environment including but not limited to IP PBX, routers, switches, firewall,server environment, DNS and desktop hardware and software applications.Climb tower, ladders or operates lift equipment to install.Performs signal strength tests and quality tests per guidelines.Safety and Prevention planning and control.IT Service Management processes.Performing periodic maintenance that may include regularly checking all radio settings.Produce accurate monthly, weekly and daily reports for customers with regards to incidents, requests and network performance.Assisting with general tasks and administration or Ad-hoc tasks, incidents requests, changes o
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY0NTM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1229055&xid=1108_64537
2y
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Our client a Global Tech firm is seeking an Azure Technical Lead to join their team in Sandton. They offer stability, growth, attractive salary, benefits and an excellent working environment.As an Azure Technical Lead, youll be responsible for leading the physical designing and building of highly scalable solutions using Microsofts Azure cloud computing platform. You will be involved in the design and implementation of new Azure projects as well as scaling existing systems across multiple environments. You will also driveways to improve operations, cost management, automation and other efficiencies within the cloud infrastructure environment. In this role, you will work with a team of engineers and be the point of technical escalation and guidance on Azure best practices and know-how. You should have a strong understanding of the entire Azure suite including, but not limited to, networking, IAAS, PAAS, SAAS, App Services, Application Gateways, Azure Well Architecture Framework, RBAC, Azure Serverless compute, Load balancers, Azure Firewall, Backups, ASR, Azure Virtual Desktop, IaC, Power Shell and JSON/BISCEP code and Azure security principles to troubleshoot issues quickly and effectively. This position requires extensive hands-on experience on n senior level with Azure Cloud technologies from an architectural and support perspective.Requirements Provides technical guidance on Azure infrastructure and application design and developmentAnalyzes customer requirements and develops prototypes to validate business scenarios.Collaborates with technology architects, system architects, and developers.Monitors and updates IaaS operating parameters such as virtual machines and virtual networks.Monitors events in the Windows Azure infrastructure for changes, using alerts and other techniques to detect and respond to anomalies.Drives the automation of routine administrative tasks.Utilizes existing tools and systems to provide a variety of functions within the organization.Develops reusable documentation and document management processes to improve efficiency and reduce costs.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ5Njg2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178424&xid=1108_49686
2y
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The IT Department is responsible for supporting and maintaining the companys IT systems and for providing efficient desktop support to all business users. The department is also responsible for resolving any IT related faults quickly and efficiently, including a broad range of queries from how to set up a email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.Also responsible for supporting and maintaining the Network and Desktop operating systems, and Microsoft Exchange environment plus general maintenance of all IT related hardware/software.The position provides exposure to a broad range of IT related projects and activities.Reports directly in the M.I.S Manager. Duties / Responsibilities: Escalate IT issues to the IT Manager where necessaryResponsible to managing backupsDiagnose and resolve technical issuesUndertake small to medium sized IT projects as instructed by IT ManagerProvide desktop and server supportSetting up and configuring new users, email accounts, access rights to network resources and hardware - laptops and desktops.ensuring security and upgrades are appliedFault-findingReporting faults and maintaining logs on servers, desktops, laptopsEnsuring patches and upgradesCreating purchase requisitionsEnsuring all software purchased licensing is recorded and maintainedPerform basic administrative support duties as required to meet specific operational objectivesPerform miscellaneous job-related duties as assigned by the IT ManagerREquired to work extra hours to meet deadlines as and when requiredEnsure that a high level of customer service and support is provided to computer usersAdhere to company protocol as laid out in the company policy and proceduresQualifications: MatricA+N+S+ (advantageous)Knowledge & Experience: 5 years experience in a similar roleClient desktop & network support - essentialKnowledge of Databases - SQL server and SQL expressExposure to roll out of IT projectsExperience working with Google and Google Suites, Microsoft products including Windows, MS Office as suitesMicrosoft 365 (advantageous)VOIPPrinter setup and maintenanceOther Requirements: Own transport and mobile phoneWilling to work after hours and be on standby for weekendsExcellent communication and writing skillsAbility to work with all levels of business - from shop floor to executiveBe passionate about IT and people
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyOTc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185326&xid=1109_72977
2y
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