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Overview:
The duties of this role include ensuring ongoing maintenance and support of effective IT infrastructure, Network, Website, RIS, and PACS systems to meet business requirements in line with the IT Strategy and Company strategic objectives. This position reports to the IT Manager
Minimum Requirements:
Grade 12 / MatricCompleted Degree / Diploma in Information Technology (NQF 6 or higher) ORA+, N+, MCSE 2016 or MCITP2+ years’ experience in:
Networking, VOIP, FortiGate Firewalls, WS 2012/2016/2019 R2, DNS, AD, DHCP, DC, WSUS, Roaming Profiles, Group Policy,
Print Server, Win 10 & Win 11Exposure to Office 365 and MS Office 2016 – 2021, Enterprise Anti-Virus softwareBasic understanding of:
PRTG Network monitor, VEEAM Backup Server, ESXi 5.0/5.5. Freshdesk Ticketing System, TeamViewer and Anydesk VMWare and HyperV Configuration, Installation and Administration
Virtualization and/or FortiGate Certification (advantageous)Literacy in MS Outlook and ExcelOwn reliable and insured transport, with a valid Driver’s license; able and willing to travel
Responsibilities:
Responsible for ensuring effective quality management of the IT infrastructure, Network, Website, RIS, and PACS systemsResponsible for ensuring effective relationship building with internal and external stakeholders by participating in communication sessions and regularly follow-ups on relative IT issues and prioritiesResponsible for ensuring effective systems maintenance of IT infrastructure, Network, Website, RIS and PACS systemsReviewing data integrity, audits of data and testing systems on a continuous basisResponsible for ensuring system changes or enhancements are implemented to optimize system capabilityAbility to meet deadlinesEnsuring user efficiency by educating and training users on all IT systemsGeneral PACS Administration tasks on a day-to-day basisAny ad-hoc duties
Position Specific Requirements:
Able to work overtime, afterhours, weekends, public holidays and be on a weekly call (due to the industry / sector)Able and willing to travel
(Knowledge, skills and attributes) Competencies:
Problem-solving, analysis and judgementFocused, Confident and energeticVerbal and written communicationWork under immense pressurePunctual and Ethical behaviourSelf-motivated and Time ManagementSolid and Logical troubleshooting skillsQuick Customer responsivenessOrganizational awarenessAbility to multitask an...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTc1MTUzNDY/c291cmNlPWd1bXRyZWU=&jid=1751291&xid=397515346
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The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end serviceMust be able to communicate with customers professionally and articulatelyMust be able to present benefits/opportunities of the product or service in an effective mannerIdentify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customersExercise appropriate soft skills when dealing with difficult customersEnsure correct listening skills and probing techniques are used to establish relevant informationBe able to effectively communicate with the team leader and team membersEnsure that customers are informed as to the progress of queries logged but not resolvedEnsure that the customers are called, and the resolution is confirmed before queries are closedEnsure that progress of every query logged is monitored until resolutionPerforming any ad hoc tasks as instructed.Skills and Experience: MatricIT background or qualificationPreferably in possession of an A+, N+, MCSE or CCNA qualificationPrevious ISP experienceIT trouble shooting skills including an ability to perform remote troubleshooting2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvyCan you work from home or in the office?Criminal clearComputer literateExcellent listening skillsWillingness to learnProblem-solving skillsAttention to detail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYzNDY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223255&xid=1108_63465
2y
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Reference: JC52392
Our client who specializes in the engineering and manufacturing sector are seeking a Tech Support Trainee within the Port Elizabeth.
Duties include, but are not limited to:
* Setting up computer hardware and installing and configure software Maintaining and repairing PCs and peripherals.
* Troubleshoot hardware and software problems and ensure that it is operational.
* Ensure the efficient and comprehensive resolution of support requests.
* Install and maintain hardware and software.
* Adhere to both industry quality standards.
* Provide support and assistance to all departments.
* Other duties as deemed necessary and requested by the Manager.
Position requirements as follows:
* Must have passed and be in possession of a Matric certificate.
* Must have passed and be in possession of an accredited A+ and/or MCSE qualification.
* N+ and Microsoft certification will be beneficial.
* Must have general PC desktop and technical support experience, preferably in Office 365 on a Windows 10 platform.
* Preferably have some post qualification experience in a manufacturing environment.
Should you want to apply for the position, please send through your CV and qualifications to the following email address and use the reference number for the position as the subject of the email
Email: (Email Address Removed)
Should you not get an email from us within 2 weeks, consider your application unsuccessful
*Desired Skills: *
* Tech Support Trainee
* Junior
* IT
* Technical
*Desired Qualification Level: *
* Grade 12 / Matric
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzc5ODBfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1168599&xid=1554_7980
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Senior Installasie en Ondersteuning Tegnikus - IT - Port Elizabeth/Despatch/Uitenhage Dit is 'n operasionele rol wat tegniese ondersteuning verskaf, gedurende kantoorure sowel as na-ureVereistes:• Graad 12 of ekwivalent• Moet 'n IT Tegniese Ondersteuning agtergrond hê (noodsaaklik)• Moet ten minste 3 jaar ondervinding in die IT veld hê• IT-kwalifikasie is verkieslik (N+ en A+)• Windows-netwerkervaring• Uitstekende geskrewe en verbale Engelse kommunikasievaardighede• Probleemoplossingsvaardighede• Moet onafhanklik kan werk met minimum toesighouding• Moet eie betroubare voertuig en geldige bestuurslisensie hê (nie onderhandelbaar nie)• Moet bereid wees om onreëlmatige ure te werk Hoogs verkieslik: (N+ en A+)• MCSA• MCSE• Windows 7• Network Administration• Network Cabling• Point Of Sale experience• TCP/IP• SQLPligte:• Installering van nuwe rekenaarstelsels en oplossings.• Opleiding van kliënte oor geïnstalleerde rekenaarstelsels en sagtewareprogramme• Ondersteuning, foutsporing en oplossing van oproepe wat verband hou met geïnstalleerde sagtewareprogramme en hardeware op klante se webwerf• Om oplossings te vind en sagteware aan te pas vir die beste gebruik binne klantomgewingStuur CV na itnmm2019@gmail.com (gebruik volle postitel as verwysing)Stuur asseblief CV as 'n "Word" of "PDF" CV's wat op Google Drive gestuur word, sal nie oopgemaak word nieAs jy nie binne 14 dae van ons gehoor het nie, was jou aansoek onsuksesvol.
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The Role: FTTH Contact Centre Teamleader Based in Port Elizabeth Permanent Position Basic Salary The position of the Team Leader is to lead an inbound FTTH team and to maintain quality of service delivered in conjunction with iSonxperiences customer goals and objectives. The Teamleader is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities will include but will not be limited to: ¨Leading and managing a team of +- 13 agents¨Coaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthly¨Attendance and leave management process and updating matrix¨Manage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weekly¨Ensure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career development and identify training needs¨Resolve daily queries and promote service delivery¨Compile reports and report on progress¨Liaise daily with Workforce Management team to ensure effective resource planning.¨Taking correct disciplinary measures where necessaryCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisStrong internal and external relationship buildingEnsure escalations processes are maintained and implementation of new processes with team buy inSkills and Experience: QUALIFICATIONS AND EXPERIENCE : Previous Team leader experience within a Contact Centre environment (Customer Service /Technical FTTH)Good performance management experienceExperience of website navigation functionalities, technology savvyGrade 12 CertificateIT Background would be an advantageIn possession of an A+, N+, MCSE or CCNA qualification will be advantageousPROFESSIONAL AND INTERPERSONAL SKILLS: Excellent communication both oral and writtenDemonstrate the ability to manage work load and prioritize activitiesHigh level of integrity , professionalism and trustworthinessProblem solving skillsExcellent Attention to detailA successful track record in meeting targets and achieving premium customer servicePositive attitude to work.      Â
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYzNDY0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223254&xid=1108_63464
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The Role: FTTH Contact Centre Teamleader Based in Port Elizabeth Permanent Position Basic Salary The position of the Team Leader is to lead an inbound FTTH team and to maintain quality of service delivered in conjunction with iSonxperiences customer goals and objectives. The Teamleader is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities will include but will not be limited to: ¨Leading and managing a team of +- 13 agents¨Coaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthly¨Attendance and leave management process and updating matrix¨Manage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weekly¨Ensure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career development and identify training needs¨Resolve daily queries and promote service delivery¨Compile reports and report on progress¨Liaise daily with Workforce Management team to ensure effective resource planning.¨Taking correct disciplinary measures where necessaryCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisStrong internal and external relationship buildingEnsure escalations processes are maintained and implementation of new processes with team buy inSkills and Experience: QUALIFICATIONS AND EXPERIENCE : Previous Team leader experience within a Contact Centre environment (Customer Service /Technical FTTH)Good performance management experienceExperience of website navigation functionalities, technology savvyGrade 12 CertificateIT Background would be an advantageIn possession of an A+, N+, MCSE or CCNA qualification will be advantageousPROFESSIONAL AND INTERPERSONAL SKILLS: Excellent communication both oral and writtenDemonstrate the ability to manage work load and prioritize activitiesHigh level of integrity , professionalism and trustworthinessProblem solving skillsExcellent Attention to detailA successful track record in meeting targets and achieving premium customer servicePositive attitude to work.      Â
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY0NTI4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1229042&xid=1108_64528
2y
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*Reference: JHB005765-Shadi-1*
Datacentrixs offices in PE are looking for a Senior Support Engineer to provide cloud infrastructure, datacenter software and end user computing support. Must have patch management experience as well as experience in Cloud Services: Azure, AWS, Google cloud, VMware vSphere, MS Hyper-V, Nutanix AHV, Citrix Virtualisation, Backups in Veeam, Backup Exec and Monitoring in N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest.
*Requirements:*
* Grade 12 and relevant IT Qualification
* Minimum 10 years’ experience supporting ITC environments
* Certification in MCSE, VCP, CCE, HPE (DC) (end User), DELL (DC) (end user), VMWare, VEAAM
* Server Support experience in the following technologies:
* *Cloud Services: Azure, AWS, Google cloud*
* *Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV*
* *Citrix Virtualisation*
* *Application Delivery Controllers: F5, Citrix, FortiADC*
* *Operating Systems: All Microsoft & Linux*
* *MS infrastructure: Active Director, Exchange, SQL, SCCM*
* *Backups: Veeam, Backup Exec*
* *Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest*
* *Antivirus: McAfee, ESET, Symantec, Kaspersky*
*
Overall Responsibilities:*
* Assist with escalations from 2nd line support engineers
* Provide 3rd line datacentre software support
* Preventative maintenance (Patch management)
* Remediate issues identified by audit and monthly reporting
* Technologies include (but not limited to)
* Cloud Services: Azure, AWS, Google cloud
* Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
* Citrix Virtualisation
* Application Delivery Controllers: F5, Citrix, FortiADC
* Operating Systems: All Microsoft & Linux
* MS infrastructure: Active Director, Exchange, SQL, SCCM
* Backups: Veeam, Backup Exec
* Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest
* Antivirus: McAfee, ESET, Symantec, Kaspersky
* End User computing
* Storage area network and Networking
R
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzgwMTVfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1136931&xid=1555_8015
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Ads in other locations
A renowned cosmetic company is looking for an “IT Technical
Manager” to join their team on a full-time permanent basis for their offices in
Bellville, Cape Town.
Very
good compensation package, (subject to background & / experience) incl
benefits, Medical Aid, Pension Fund and internal advancement opportunities.
Position Overview:
•
The role is responsible the overall health, performance, integrity, security
and compliance of IT Infrastructure services, ensuring that optimal service
levels are maintained.
Position Requirements:
•
National Matric Certificate: Grade 12
•
CompTIA A+, N+ and Cloud + or equivalent
•
Microsoft MCSE or equivalent
•
Microsoft Security, Compliance, and Identity Fundamentals
•
Microsoft Security Administrator Associate or equivalent
•
Microsoft Modern Desktop Administrator
•
Microsoft SharePoint Administrator Associate
•
Project Management (Waterfall, Agile, Scrum)
•
ITIL V4
•
COBIT 2019
•
5 - 7 years practical experience as IT Manager or Service Delivery
Manager
•
5 - 7 years of experience managing teams & individuals
•
5 - 7 years of experience in managing vendor/service provider relationship
•
3 - 5 years of experience in managing information security
Position Responsibilities:
•
Manage all lifecycle aspects of infrastructure services - strategy, design,
Transition, operations and continuous improvement.
•
Ensure that infrastructure services are optimally configured and
maintained.
•
Perform the duty of Incident Manager for major incidents, security concerns and
service escalations.
•
Perform root cause analysis, impact and risks assessments to resolve major
incidents and complex requests.
•
Design, implement, manage and maintain toolsets for performance, capacity,
security and compliance management of infrastructure services.
•
Monitor and proactively identify and address concerns related to the integrity
and performance of infrastructure services and security.
•
Implement, manage, monitor, maintain and report security measures as per
organisation’s information security management system (ISMS).
•
Implement and maintain backup and disaster recovery solutions in line with
organisation’s recovery objectives.
•
Manage software licenses & ensure compliance with licensing
agreements.
•
Participate and lead the facilitation of all the requirements of internal and
external IT audits.
•
Develop technical roadmaps and lead the implementation of all initiatives to
meet current and future service requirements.
Core Skills
•
Technical Proficiency in:
o
Server and Network Management
o
Cloud and Hosted Services Management
o
Vulnerability, Security and Compliance Management
o
System Integration Management
o
Database Management
o
Service Performance Management
•
IT Services Management & Leadership
Applying for this position:
Only
open to South Africans.
If interested, please send your CV with position title
as reference to: marlize@hrtalentpartner.co.za
6h
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Company based in JHB
Position - Senior Back Office Engineer
Salary Range – R45 000 – R50 000
Must be prepared to travel to lodges on occasion.
Start Date: ASAP
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES (AT LEAST 5 YEARS)
Designing, implementing and maintain complex IT systems.
Experience administering Virtualisation technologies (VMWare preferred).
Experience supporting MS 365 environments.
Enterprise Security Services (Endpoint, Server protection).
Experience implementing and supporting Microsoft products including Active Directory, LDAP, Exchange, Remote Desktop Services, and IIS.
Messaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF).
Enterprise storage management (EMC, EqualLogic, iSCSI, LUN, Load balancing)
Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet), Firewalls.
Strong documentation and policy writing skills.
DESIRED EXPERIENCE & QUALIFICATION
VMWare certified, MCSE, CCNP, ITIL certified
Microsoft 365 certified, MS Azure, SharePoint
Project management experience
Experience with Disaster Recovery
Experience in administering cloud platforms
PERSONAL ATTRIBUTES:
Willingness to find valuable work and pursue positive outcomes without instruction
Able to work fast and accurate
Able to navigate complex challenges and implement strategic solutions
Inquisitive, intelligent, intuitive, honest, determined, articulate, meticulous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzA4NDE2NDU/c291cmNlPWd1bXRyZWU=&jid=1322400&xid=170841645
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Our client based in Cape Town is seeking to employ an IT Manager.Our client is a specialist cruise agent based in the United Kingdom and South Africa. They are totally independent. They are dynamic in their approach to cruise holidays and tailor make holidays is their speciality. The ideal candidate will be required to:Ensure Network Stability and UptimeTo manage the local networking environment ensuring that it is supportedSupport wider IT infrastructure for remote sitesProvide End User SupportMonitor IT environment pro-activelyEnsure IT Polices and Procedures are up to date and followedLiaise and Manage 3rd Party Service ProvidersManage IT Projects for New Deployments are IT Infrastructure ChangesTo manage the country South African ITWork with the wider IT team providing assistance and administration to deliver group initiatives.Manage a Junior 1st Line member of the teamEnsure IT Compliancy is up to date with the Country StandardManage and maintain IT Helpdesk System for tracking and reportingIT Costs are managed correctly and reported accuratelyEnsure all Hardware Licencing is up to date and monitoredCreate and Maintain an IT Assets RegisterDeliver the in country PCI Audit Annually1st line team member managementKey Skills & Competencies:High competence in IT Procedures and Network ArchitectureHigh proficiency in MS Office, specifically Word, Excel and OutlookSufficient level of numeracy and high level of literacy is required (communication by e-mail)Very good communication skillsVery well organised and able to multi-taskVery good time management skills - able to prioritise and understand what is urgentHigh competence in IT AuditsExceptional administration skills - attention to detail importantEducational Requirements:Tertiary qualification to be MCSE certifiedCertificate in Cyber ITCertificate in all relevant hardware such as Dell computers & storageDeployment network security control qualificationA qualification in network environment/anti-virusAt least 8 years experience in technical IT (Server Administration), Network management, project management, MS Exchange (incl Office 365)
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2d
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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
The Senior Back Office Engineer will report to the IT Manager. The Senior Back Office Engineer fulfils
a multifaceted role and is responsible for maintaining the company’s Systems and ICT Infrastructure.
KEY OUTPUTS
Configure, Monitor and Maintain the VMware ESX and core infrastructure storage environmentConfigure, Monitor and Maintain hardware including switches, routers, Servers, Firewalls, Telephone systemsDesign and build-out Head Office, Regional Office, and Lodge infrastructure to meet business requirementsMonitoring systems and services to ensure system availability and sufficient capacity existsMitigate risks in the server, storage, and network environmentApply operating system patches, hotfixes, service packs, and hardware updatesIdentify opportunities for increased reliability, availability, supportability, performance, and securityInvestigate higher tier incidents and resolve problemsImplement, maintain, and monitor IT security standards and best practicesBuild out and maintain Backup\Disaster Recovery and High Availability capabilitiesContribute to developing, documenting, implementing and upholding IT policies and proceduresContribute to maintaining an accurate asset register of physical and digital IT assets and maintain a replacement planContribute to maintaining ICT technical documentation
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (AT LEAST 5 YEARS)
Architecting, planning and implementing complex IT systemsFirewalls (Palo Alto and/or SonicWALL preferred)Virtualisation technologies (VMWare preferred)Enterprise Security Services (Endpoint and Server protection)Extensive experience with MS Windows and MS Office product implementations and support including Active Directory, LDAP, Exchange Remote Desktop Services and IISMessaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF)Enterprise storage management (EMC, EqualLogic. iSCSI, LUN, Load balancing)Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet)Strong documentation and policy writing skills
DESIRED EXPERIENCE AND QUALIFICATION
VMWare, MCSE, CCNP, ITIL, Microsoft 365, AzurePr...
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2d
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Responsible for the technical design, planning, implementation, and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems.
Recommends the redesign and configuration of operating systems and infrastructure applications. Investigates and analyzes feasibility of system requirements and develops system specifications.
Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers of the department. Performs full supervision of Operations staff. Provides resolutions to requests, incidents and problems.
The Senior Systems Administrator will be expected to:
Design, install and configure internal and customer infrastructure.Proactively manage and maintain server, network systems.Administer and support core Microsoft Server, Microsoft Hyper-V, VMware and Backup technologiesPerforms disaster recovery operations.Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.Define and document best practices and support procedures.Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.Maintain inventory and asset configuration documentation of infrastructure environment.Assist with hardware,firewall, telecom and software vendor evaluation, recommendation.Mentor / cross train team members on existing and new technologies.Carry out special tasks at Managements direction.Interact with customers and staff at the technical level, as required.Other duties as assigned.
Skills and experience required
The successful candidate will have:
B-Degree – B-Degree in Information Technology/Systems
Microsoft Certification (MCSE) or equivalent certification in relevant programs desired.Advanced knowledge of Windows Server (2012/1016/2019)/desktop Operating Systems (XP/7/10)Managing in excess of 100 Windows Server infrastructure.Managing deployments/rolloutsManaging large scale Citrix/2X/Terminal Server installations.Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server.Working with ManageEngineA good understanding of LAN/WAN networking.Group Policy design and configuration.Microsoft IIS administration and configuration.Migration Mircrosft environments from “N -1 or 2 to “N”.Active Directory/LDAP user and group administration.Office 365 and Azure experience.Ability to troubleshoot complex infrastructure issuesStrong communication and documentation skills....
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The EUS Technician is responsible for the speedy resolution of Incidents and Service Requests with minimum come back, while providing an excellent customer experience. The EUS Technician will be responsible for performing onsite hardware, software and peripheral updates and repairs as part of agreement with their clients. The EUS Technician will be responsible for troubleshooting and repairs of computer systems and peripheral equipment located within their client environments. May include LAN installations, upgrades, and repairs. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Ensures that all work performed is adequately captured and updated on Autotask.
Responsibilities
Service Delivery:
Delivers quality work with few comebacks, good ticket admin and adherence to process. Closes tickets with enough focus on solution and root cause.Client centricity: Meets ticket survey ratio levels. Target: 5% of tickets closed receive survey responses where the average survey rating is greater than 90%.Consistently meet MTTR targets - Less than 3 hours to respond.Time logged: meets productivity expectations consistently of 6.5 hours logged per workday.Address user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Ask targeted questions to diagnose problems.Guide users with simple, step-by-step instructionsConduct remote troubleshooting.Test alternative pathways until you resolve an issue.Customize desktop applications to meet user needs.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with clients to ensure their systems are functional.Report customer feedback and potential product requests.Help create technical documentation and manuals.
Teamwork:
Proactively shares knowledge within the team.Provides technical support and mentorship to the First Responder Team.Supports fellow team members to ensure the team succeeds collectively.
Personal:
Drives own personal, technical and career development.Conducts themselves professionally always.
Requirements
Matric qualificationMCSE/MCSA or equivalentMinimum 3 years’ experience in IT Customer Service environmentMinimum 3 years’ Infrastructure experience in an IT services companyIntermediate DC facilities.Intermediate Networking experience.Intermediate Microsoft Server infrastructure experience.Intermediate Exchange and Office 365 experience.Intermediate experience with Server Backup technologies.Intermedi...
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Duties:
You will be working with our customers to define and deliver SOLIDWORKS solutions on time and within budget, whilst ensuring the maximum levels of Customer satisfaction.You will provide our customers the highest quality technical support on queries relating to SOLIDWORKS and SOLIDWORKS PDM with its associated infrastructure, troubleshooting to find the optimal solution via the telephone, email or ‘one to one’ using collaborative Internet support services.You will actively contribute to the creation and delivery of on-line content such as Blogs, Technical Documents and Webcasts.You may also be asked to provide training, online, at our premises or on site. Training the customers on the use of SOLIDWORKS and related products.Any additional duties / tasks as required by your support manager.
Minimum Requirements:
Formal Education & Certification
You will possess a higher-level qualification, Eng, NDip, or be able to demonstrate suitable previous experience, in Mechanical Engineering or another relevant technical fieldMCSE: Data Management and Analytics certificate (not mandatory but beneficial)MCSA: SQL Server 2016 database development certificate (not mandatory but beneficial)
Knowledge & Experience
Experience in CAD, preferably SOLIDWORKS but not limited to2 Years relevant working experience Basic PC Hardware Concepts, Technology, and Installation Basic PC TroubleshootingStrong problem solving and analytical skillsExperience in SOLIDWORKS (not mandatory but beneficial)Customer services (not mandatory but beneficial)
Personal Attributes
You will possess excellent communication skills, verbal and written and be a good listenerCapable of working independently and in a team
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzM5NzcyODk0P3NvdXJjZT1ndW10cmVl&jid=1217091&xid=1339772894
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Looking for a SQL Engineer in Centurion !!!!Requirements• National Diploma: Information Technology (IT – Software Development)• BSC (Maths, Stats, Comp science)• Solid experience in all Microsoft products (TSQL, SSMS, Visual Studio, SSIS, VS code, Azure)• Knowledge and experience in R and Python• Ability to adapt to different programming tools based on project at hand• Proficient in automation of processes and troubleshooting• MCSE Certificate-Data Management and Analytics or Business Intelligence • 5-8 Years relevant experienceSalary up to R41 000 per monthEmail CV to bernadette@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTI0NTAyMzU4P3NvdXJjZT1ndW10cmVl&jid=1513433&xid=1924502358
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My client based in the North of Johannesburg, who is an IT Services Provider is seeking an intermediate Infrastructure Engineer (Linux and Asterisk). The successful individual will be responsible for the for installation, configuring and maintenance of infrastructure services. (Linux and Asterisk)
Responsibilities:
Install hardware, systems, and softwareAdminister servers and server clustersManage all system back-up and restore proceduresPerform troubleshooting analysis to resolve any infrastructure issuesDocuments problems and resolution for future referenceMonitors system performance and implements performance tuningManage user accounts, permissions, email, anti-virus, anti-spamNetwork engineer: Install, configure, maintain network services, equipment and devices
Characteristics and Skills:
Thorough knowledge of networking, Linux and Asterisk essentialsStrong communication skills and analytical skillsLinux, AsteriskTeam PlayerCustomer ChampionConsultantSolutionerStrategiser
Experience and qualifications:
2 to 5 years in this disciplineDiploma or a Degree in Information Systems, Engineering or Mathematical SciencesMCSE or other Tertiary Networking/Computer Science qualification
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTg1NDk4ODg5P3NvdXJjZT1ndW10cmVl&jid=1559458&xid=2985498889
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My client based in Parktown is looking for Intermediate and Senior Helpdesk Engineers to join their team. Salary rangese between R12k to R20k per month, depending on skill, experience and tenure.
Outputs:
Technical knowledge of computers, operating systems and widely used computer applicationsAbility to troubleshoot to determine the best solution based on a problem presented by a user.Ability to build, configure and repair computer hardware and other devicesAbility to learn and support third party applicationsKnowledge of computer networks and router configurationsInstallation and configuration processesAdministrative Process
Requirements:
3 + years’ experience as a Helpdesk Engineer or similar roleA+ (Essential)Microsoft Certified Solutions Expert (MCSE)(Essential)Tech, B.Com or B.Sc. Computer Science or Information Systems or B.Eng (Advantageous)
Personality Traits:
Team PlayerCoachProcess ChampionCustomer ChampionConsultantRisk MitigatorSolution OrientatedKnowledge ManagerRelationship builderChange LeaderProblem Owner
Skills:
Knowledge of computer hardware, operating systems and Microsoft Office ApplicationsAbility to understand various devices with more complex configurationsHelpful nature with the ability to communicate with clients in a professional mannerAbility to understand and resolve problemsProblem solver with the ability to mentor more junior staff in the teamMicrosoft OfficeMicrosoft Operating SystemsNetwork Protocols
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTA3NTcwODE1P3NvdXJjZT1ndW10cmVl&jid=1583550&xid=1107570815
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Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Primary Responsibilities for the Role
Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Ensure desktop computers interconnect seamlessly with diverse systems.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Recommend and implement upgrades on systems to ensure longevity.Assess functional needs to determine system purchase specifications.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems.
Minimum Qualification and Experience Requirements
Education & Qualification
Grade 12/ Matric CertificateCompTIA A+ or equivalentCompTIA N+ or equivalentITIL FoundationMCP or equivalentMCSE, MCSA Windows 10, MCSA 365 or equivalent
2- 4 years practical service
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MzQwNzM1P3NvdXJjZT1ndW10cmVl&jid=1281752&xid=5340735
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Lead/support technical teams to architect, build, and deploy bespoke software solutions across public, private and hybrid cloud environments to support enterprise clients. The Lead Technical Architect will work closely with other cloud teams, project managers, engineers, and external stakeholders.
Main Responsibilities:• Oversee software design and develop detailed architecture models for the client to host test, development, and production environments• Plan for system and application migration(s) to the cloud, adhering to the client’s technical and business requirements• Develop and document technical designs for integration and implementation of new cloud applications and systems• Optimize cost of cloud solutions by identifying waste and automating cloud cost management• Lead the development of technical artifacts including Requirements Traceability Matrix (RTM), Detailed Technical Design, Security Architecture Plan, Services Description Document, etc.• Plan and develop support processes that adhere to best practices (ITIL)• Communicate effectively through strong written and oral communication skills for technical and non-technical audiences• Integrate with non-cloud technologies and third-party vendor products/services• Assess emerging technologies, stay abreast of industry trends, and give advice on investments prices versus performance
Requirements:
• Bachelors degree/ relevant tertiary education (advantageous) • 5+ years software development and architecture experience• 2+ years experience with micro-services architecture• 3 years consulting experience• Experience in delivery of Operations Transformation projects
Advantageous Certifications: Google – Professional Cloud Architect; AWS – Solutions Architect – Professional; Azure – MCSE: Cloud Platform and Infrastructure (Infrastructure Focus); VMware – VCAP/VCDX Data Center Virtualization
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDI1ODE3MDMxP3NvdXJjZT1ndW10cmVl&jid=1404982&xid=1025817031
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Looking for a SQL Engineer in Bryanston !!!!
Requirements
• National Diploma: Information Technology (IT – Software Development)
• BSC (Maths, Stats, Comp science)
• Solid experience in all Microsoft products (TSQL, SSMS, Visual Studio, SSIS, VS code, Azure)
• Knowledge and experience in R and Python
• Ability to adapt to different programming tools based on project at hand
• Proficient in automation of processes and troubleshooting
• MCSE Certificate-Data Management and Analytics or Business Intelligence
• 5-8 Years relevant experience
Email CV to bernadette@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTgyOTY0ODE4P3NvdXJjZT1ndW10cmVl&jid=1559022&xid=2182964818
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