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our client in the IT sector is looking for a Technical Support Engineer who will be responsible for providing technical solutions to new and existing on Learning Management Solutions and Learning Content Development, LMS Plugins and application programmable interface (API), learning management system (LMS) Infrastructure configuration, (hosting and bespoke solutions).
Primary Responsibilities for the Role
Moodle Learning Support
First line support for Moodle and other e-learning solutions dedicated for our clients.To attend to tickets created by users and stakeholders on the internal e-ticketing system related to relevant digital platforms;Working to keep within the service level agreement (SLA) - to monitor ticket responses and channel or engage relevant staff members responsible for queries or with supervisory persons to facilitate provision of responses to user queriesPerforming root cause analysis of customer issuesEnsuring all tasks are completed within SLAs - To monitor other communication platforms such as designated communication spaces and attend to queries where possible;Ensuring adherence to Information Technology Infrastructure Library (ITIL) processes and guidelines pertaining to Service Desk, Incident, Problem, Change and Request Fulfilment Management
Moodle End User and Technical Application Support
Moodle End User Support: trouble shooting troubleshoot questions and technical issues that arise, from resetting a password to completing a course;Assistance with Moodle software upgrades, software errors, server performance and plugin installation.
eLearning Systems Training
To attend to lecturer queries on the use of Moodle and other eLearning platforms and tools;To direct lecturers and other clients to suitable eLearning support staff;To offer low level training or walk through support to lecturers on the use of Moodle tools such as creating online assessment activities (quizzes and assignments);To offer training or walk through support to lecturers on the creation and/ uploading course content onto Moodle for online and blended courses;
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
Competencies
At least one year working with Moodle or other e-learning applicationsAt least five years in Higher Education sectorExcellent communication skills and customer service skillsGood organisational and problem solving skillsExperience in HTML and CSS in an e-learning environment
Minimum Qualification and Experience Requirements
BTech: IT/Computer science degree or diplomaITIL Foundation certificate in IT Service ManagementITIL Service Desk Analyst certificationExperience in...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTE2MzY1Mzk3P3NvdXJjZT1ndW10cmVl&jid=377771&xid=1916365397
3d
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Grace Academy is looking for Qualified and Dedicated Lectures/Facilitators to join this growing institution.Positions are available in the following Qualifications:CybersecurityData ScienceComputer TechnicianSoftware EngineeringOccupational Health and SafetySalaryMarket relatedRequirementsMatricProfessional Qualification2 - 5 Years Experience in the college environmentProfessional AttitudeTime-consciousEmotional IntelligenceGood verbal and non-verbal communication skillsSend CV's to: info@graceacademy.co.za
8d
We are currently looking for lecturers in the following programs:Human Resource Management Electrical Engineering The required candidate must be willing to start immediately If interested,.please forward full cv with certified qualification copies and certified Identification to:Jerricolos@gmail.com No any fees required
25d
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Grace Academy is looking for Qualified and Dedicated Lectures/Facilitators to join this growing institution.Positions are available in the following departments:Mechanical EngineeringElectrical EngineeringEducareFinancial ManagementBusiness Management* College experience will be highly advantageousSalaryMarket relatedRequirementsMatricProfessional Qualification2 - 5 Years Experience in the college environmentProfessional AttitudeTime-consciousEmotional IntelligenceGood verbal and non-verbal communication skillsSend CV's to : info@graceacademy.co.za
3mo
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