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Call Centre Jobs In Durban City
Although many positions require applicants to have their matriculation, there are positions that offer training and entry- level openings. Call centres are fast-paced environments that require frequent use of exceptional customer service and communication skills. Those fluent in multiple languages have the opportunity to earn higher wages as they can reach a broader audience. Established companies offer added benefits to ease the impact of varying shifts, such as transportation arrangements and additional allowances.
Call Centre Jobs
Applicants are expected to handle calls courteously and professionally. Persons applying for call centre positions should be patient and uneasily roused in order to resolve customer issues and complaints. Communication skills come into play, not only in conversing with the callers, but in the ability to listen to and recognise their needs. Those who excel in these areas will greatly profit from a call centre position.
Call Centre Managers
An advancement from a call centre position, managers are expected to have enough experience to effectively train employees and increase production. Depending on the industry and the skills of the applicant, a Call Centre Manager can earn an average of R245 331 ZAR per year with bonuses and commission. With businesses expanding by the day, those with previous call centre experience have endless opportunities in Durban city.
Sales Consultant Jobs
Differing from the usual technical support and customer inquiry call centre jobs, sales consultants are tasked with promoting a product or service and compensated based on production. Applicants should be comfortable with persuading customers and overcoming obstacles. Considering no position is cut and dry, sales consultants must be prepared to perform at high levels in order to maintain salary expectations. Those who are not experienced in or comfortable with selling should apply for a less intensive position. Sometimes, employees who continuously fall below company standards are let go. Sales consultants should be comfortable building and maintaining relationships. They should also have flexible availability as most centres have hours outside of normal business.
Gumtree has listings advertising the need for immediate hire. Working in a call centre is a good opportunity for those who prefer to control their income. Grade 12 applicants with basic computer experience can earn upwards of R4 000 ZAR per month. Commission and bonus structures are outlined by the company, giving employees the freedom to earn as much as they are willing to produce. Some companies even offer paid training for new employees.