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Results for customer service at woolworths in Jobs in South Africa
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Preparation of organisation for State Vet, Woolworths, PPECB, MHI audits. Ensure all warehousing staff operating in line with Company SOPs and Code of ConductEnsure all warehouse operations and facility are in compliance with Regulatory bodies (DALLRD, PPECB, OHS Act, State Vet)Design and Implementation of Customer Complaint Register to accurately track and manage customer complaintsDesign and Implementation of various Maintenance and cleaning schedules to ensure effective Maintenance and cleaning of FacilityDaily Facility inspections to identify areas of concernDesign and implementation of control documents to ensure all maintenance work is logged.Ensure efficient warehousing operations that are in line with company SOPs, customer requirements, official regulations, Good Distribution Practices and FSSC 22000Design and Implementation of Non-Conformance register to manage non-conformances.Compiling and updating food safety manuals and associated documentsTracking and monitoring of effectiveness of food safety management system and continual improvementEnsure State Vet inspections are booked timeously, and corresponding documentation sent to clients.Daily inspections to ensure product, racking and cold rooms are in a neat, safe and hygienic condition at all times.Ensure all incident reports are completed and filed by respective parties.Ensure all round compliance of service providers and 3rd party transportersSupplier selection, monitoring and evaluationVetting and signing off on Service Level Agreements with Suppliers/Service Providers.Training and assessment of staff through designed training programs.Manage staff compliance with regards to government regulations (Medicals, Operator Licences) Ensure all emergency evacuation processes are up to date and drills practiced.Ensure enforcement and management of OHS Act and associated processes. Compilation of reports and trend analysis for quality and food safetyControl and monitor traceability systemsConduct internal auditsCompiling and conducting Management reviews Collection of samples for micro testing.Implement and maintain management systems
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyMzMzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183694&xid=1109_72333
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MAIN PURPOSE
To attract and grow our customer base, through a customer facing or supportive role and in doing so increase the market share, turnover and profitability. To provide exceptional customer service by ensuring customer care, a world class shopping experience for our customers, to play a role in minimising risk and increasing profitability in your store.
KEY OUTCOMES
* Provide exceptional customer service to internal and external customers
* Recruit, select, manage and develop people to meet competence requirements
* Participate in team to ensure achievement of department and store goals
* Manage implementation and integration of new initiatives to achieve project goals
* Participate in general store operational duties
* Supervise and coach staff to meet competence requirements
* Job specific responsibilities as per Job Profile (dependant on position)
KEY COMPETENCIES
* Passion for the Customer - establish lifelong relationships with our customers
* Passion for Retail and Selling
* Living the Brand: Personal leadership and attitude to work i.e. the difference
* Versatile communication skills
* Proven team leadership skills
* Action and results orientated
* Assertive and proactive
* Problem solving and decision making skills
* Computer Literacy skills
* Commercial acumen and numeracy
* Attention to detail
* Creative and innovative and keeps up to date on retail trends
MINIMUM REQUIREMENTS
* Entry Requirement: Grade 11 or NQF3 completed, and Grade 12 will be advantageous
* Retail and or Business Management Diploma would be advantages
* 2-5 years role experience as a Foods Department Manager in Retail
* Retail experience highly advantages
* Team Management would be advantages
* Leadership and Management experience would be advantageous
* Ability to work shifts that meet operational requirements
*Desired Skills: *
* Planning & Organising
* Technical
* Decision Making
* Customer Skills
* Leadership/Management Skills
*Desired Qualification Level: *
* Grade 12 / Matric
*About The Employer: *
As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwMDQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185744&xid=1554_10040
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To ensure the enablement and delivery of innovative technology based digital solutions in order to satisfy business and IT requirements. Operationalize world class services to ensure Woolworths business systems are operating cost effectively and efficiently. This is a permanent position based at the Head Office in Cape Town.
*• Ensure effective Stakeholder Management to reduce risk *o Communicate progress, status, events, planned activities and issues to all relevant parties.o Communicate technical decisions, discoveries, practices, processes, knowledge and information.*• Deliver New Technologies in support of business strategic objectives*o Conduct the necessary research and development to deliver innovative solutions in line with both IT and Business strategieso Test new technologies derived from approved business cases and manage implementation where appropriate, i.e. Software. o Keep abreast of non-technical factors that have a direct bearing on technological decisions such as budget constraints and business objectives by establishing business contacts and doing appropriate fact finding to ensure delivery within Time, Scope and Budget.o Understand and keep abreast of the Woolworths IT technical infrastructure by using the appropriate internal sources of information*• Maintain Technologies to enable to operational stability*o Perform the administration of technical solutions according to the agreed plans and processes and propose continuous enhancements to these processes where applicable.o Ensure set standards implemented and adhered in support of a healthy and stable environmento Maintain and analyze internal records of problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence. *• Provide thought leadership to ensure best delivery of industry practice*o Ensure that team members, management and other staff members working in related areas of technical concern are informed on all relevant technical decisions, discoveries, practices, processes, knowledge and information for effective delivery.o Ensure that sustainability and impact of the administration of technical solutions are understood and taken into account when technical solutions are proposed. *• Deliver Solutions and Support Complex and Diverse technologies and Platforms *o Be a subject matter expert of multiple technologies and platformso Investigate and remediate complex problems directly and indirectly linked to your area of responsibility*• Manage tasks within a team to ensure effective and quality delivery*o Keep Track of tasks and identify risks and challenges that could compromise delivery.o Be an ambassador of the team and be capable of playing the role of liaison between Customer, (ROG Online OPS) and ROG IT Online Fulfilment.
• Grade 12 and relevant degree/diploma (3 years)• 3 years relevant experience (preferable experienced broadly across multiple areas of IT)
*Additional Criteria*• Extensive knowledge of Woolworths
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDI3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189896&xid=1555_25427
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