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The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
Requirements: Day to Day DutiesAs an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.• Always meet customer expectations• Communication internally and to customer should be on time.• Reflected in work logs.• Time management:• Lunch & breaks = 1 hour daily in total• Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.• Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
Ticket Logging• To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.• Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.• To ensure familiarity with client business imperatives, technologies and support processes.• To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.• To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:• Quickly identify, diagnose and troubleshoot• Identify solutions, through either verbal, front line or Client authorised First Time Fixes• Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales• Accurate identification and assignment to resolver groups.• Provide ‘proactive’ communication as well as ownership when performance or capacityrelated monitoring tools alert to a threshold has breached.• To provide First Line Support to other clients out of normal UK Business hours where this falls into the current shift rotation.• Potential overf...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTMyNjM2NzEwP3NvdXJjZT1ndW10cmVl&jid=1501511&xid=4132636710
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PEP in Metz is looking for a Part-Time Sales Assistant, you could work up to a maximum of 27 hours a week. At PEP we call ourselves Dynamos - we have FUN, work hard, and take ownership of everything we do. We work in teams to create world-class solutions.
Being a Dynamo of PEP means you are dynamic, helpful and believe in making our customers look and feel good. PURPOSE OF POSITION: To be a friendly team player, promoting sales, reducing stock losses, managing stock, serving customers, working on the till, and maintaining a low-cost culture in order to meet business goals.
If you meet the above requirements and are interested in joining the PEP family, please apply on the JOBJACK platform that has partnered with PEP.Responsibility:Increase sales by focusing on exceptional customer service and world-class store standards, maintenance of the store image, presentation of stock, stock management, promotional implementation and correct pricing of products according to our price image guidelines.
Stock loss is minimized by having a healthy store culture and following security measures, stock and cash handling procedures.
Manage a low-cost business according to the companys low-cost culture by driving efficiencies in the store.
Handle cash at the cash register, in accordance with company policy and procedures.
Being part of a dynamic team of Dynamos.
Maintain general health, safety and housekeeping standards.Job Reference #: https://link.jobjack.co.za/?jobId=767b3d33-a287-4b
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Takealot
Mr D in Soweto are looking for new drivers to service the Soweto area.
We are
welcoming both car (must have own vehicle) and motorbike drivers.
The
application process is simple and fast and you can be on the road for us within
7 days after first contact.
Required
documentation:
Certified
copy of ID / Passport / Work permit / Asylum
R85 for
background and criminal checks (done by us)
Certified
copy of driver's license
Certified
copy of vehicle registration (RC1)
Certified
copy of vehicle license disc
Roadworthy no
older than 12 months
Proof of
residence in own name.
Must
have own android cell phone (Android version 7 or higher)
Earn between R5000 and R12000 per month. We need friendly,
reliable Independent Contractor Drivers to take a smile the extra mile.
Work part-time Friday-Sunday, or full-time. We deliver seven (7)
days a week with shifts running in the morning, afternoon and evening. Our
Independent Contractor Drivers earn between R250 and R350 per shift, plus tips!
*Non-South African citizens with a valid work permit or asylum
papers are welcome to apply.
You’ll be responsible for making sure the parcels and food get to
the correct customers in perfect condition on-time, every-time, with a smile.
We do not charge for information & briefing sessions.
Training will be provided to successful applicants.
Background and criminal checks need to be conducted on ALL successful driver
applications. This will cost candidates R85.
You
may contact us on email - soweto.recruitment@takealot.com or call us 010 065
5218 or on our recruitment Whatsapp line - 069 206 1869 (Contact persons –
Nikita or Nombuso)
You're
welcome to visit us at our recruitment offices as well. Address - 318/75 Dynamo
Street Power Park Soweto 1808
2mo
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