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Results for outbound call centre in Jobs in Cape Town
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Urgently looking for GAP Cover (Medical AID) Sales Consultant.Who are we? Financial Service Industry that is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business, which comprises a large force of both tied and independent intermediaries as we as the staff who support them. We are dedicated to meeting the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients through intermediaries and directly. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer lifes financial questions. Ultimately, we grow and protect wealth.
What will you do?
Perform outbound dialing on specified campaigns as contractedHandle online applications received via the websiteContact interested clients and present the product to the clientAchieve contracted performance targetsSubmit applications for fulfillmentMaximize business opportunitiesQuality delivery /Recorded customer informationEnsuring ongoing business relationships with clients
What will make you successful in this role?
Qualification & experience
Grade 12 qualification2 years inbound/outbound experience in a call centre environment1 year medical aid gap cover experience preferableClear criminal and credit record
Knowledge and skills
Good understanding of Financial Services Industry related legislation and regulationFluent in both English and AfrikaansCommitment to the FAIS Act and meeting Fit & Proper qualification requirementsWillingness to work overtime
Personal qualities
Selling skillsComputer literacyCommunication skillsPlanning and organisingBuilding and maintaining relationshipsTreating Customers FairlyInitiativeContinuous learningTenacityDecision makingProblem solving
Core Competencies
Cultivates innovation - Contributing independently Customer focus - Contributing independentlyDrives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently
Build a successful career with us Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great thi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzY0NjI2MjQ3P3NvdXJjZT1ndW10cmVl&jid=1246663&xid=2364626247
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Language: German
Candidates spec: South African Citizens / Permanent Resident holders only. Applicant MUST have excellent German written skills.
Contract Type: Permanent
Effective Start Date: 01 December 2021
Training Duration: 4 weeks
Training Type: Remotely / Virtually
Position Type: Home – based
Additional Requirements: All Applicants are required to have a stable Internet Connection preferably Fibre Connections. Successful applicants are liable for the own internet cost.
Shifts: Mondays – Sundays (06h00 – 22h00) with rotational weekend work
Your Role as CSSR
Work for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languagesWork on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsDemanding and time-sensitive call centre environmentExperience our multi-cultural work environment with colleagues from all over the world
Requirements:
Native level fluency in German language: Verbal & Written skills essential (Advanced/Fluency level)Permanent residence permit or South African ID holders onlyFlexibility to work shifts. Weekends may apply.Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred.Excellent Computer literacy & technical skillsKnowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial.Own transportNo criminal record. Will be required to complete biometrics at Mindpearl offices
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MzQwNTk4MTM/c291cmNlPWd1bXRyZWU=&jid=374691&xid=534059813
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Must have South Africa Citizenship or Permanent Residency
Hybrid working Model - 3 days Office / 2 days home
Job Description
An established International Contact Centre online gaming company in Cape Town CBD, is looking for a Portuguese-speaking Customer Service Agent to join their international team.
This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry.
Key Performance Areas:
Identify the needs of the end userAnswer chats, calls, and respond to emails in the Portuguese languageResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessary
Your duties will include but not limited to:
Promotion driven interventions, inbound (and/or outbound when required)Financial information, gaming advice, and review for additional offers, proactive value addsCustomer relationship building and management by maintaining customer notes and paying attention to customer cuesResponding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social mediaYou will be required to stay abreast with customer centre SLAs as teamwork will be required to maintain and exceed the expectations set.Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)
Knowledge and Skills:
Strong customer service skills; ability to create rapport with customers, via telephone, live-chat, and emailFluent in spoken & written English/Portuguese (mother tongue level)Strong communication skills (verbal and written) - especially empathy, active listening skills, with the ability to read between the linesExcellent organization, multi-tasking and time management skillsA proven ability to see problems through to their resolutionAn excellent history of attendance and adherence to work schedulesDemonstrated literacy in MS Office (Outlook, Word and Excel)Prioritize tasks in a busy environmentProven passion for customer service and excellent CRM skillsPro-active, organi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDQwNTI4MDgzP3NvdXJjZT1ndW10cmVl&jid=1316483&xid=4040528083
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Our client is recruiting for Greek speaking individuals in South Africa - work from the comfort of your own home. Apply now!
Join the leading BPO team as a Greek speaking Customer Sales and Service Representative in South Africa! Do you have the charisma and charm to provide the Greek speakers with the best customer service? Apply today and become a specialist in travel!
Job Purpose:
Work for a prestigious airline brand on various work streams Assistance to passengers with pre and post flight departure travel-related queries in customer relations department in Greek and English languages Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels Demanding and time-sensitive call centre environment Work on airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily Fully paid product and systems training provided Requirements:
• Native level fluency in Greek language: Verbal and Written skills essential (Advanced/Fluency level)
• We are targeting candidates located in South Africa
• Permanent residence permit/ South African ID holders preferred
• VISA candidates will be considered for foreigners residing in South Africa
• Excellent Computer literacy technical skills
• No criminal record
• Must have fibre / stable ADSL internet connectivity and cover internet costs
• Work from Home (we will provide the laptop) Salary:
• Salary: R240 000 CTC per annum / R20 000 CTC per month Working Hours:
• Full time, Permanent contract: 40 hours per week; 8 hours per day (Part time employment may be considered - minimum of 20 hours per week)
• Working hours: Mon-Fri 08h00 19h00 including weekends (09h00-17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements
• Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams/ Zoom
• Probation period: 4 months
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202497 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, pl...Job Reference #: 202497
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Job Title: Outbound Sales ConsultantLocation: BellvillePerm/Contract: Permanent
Who are we?SPF Distribution is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meeting the financial needs of our clients.
Our vision: We aspire to be the best at building enduring relationships by connecting clients and intermediaries. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY WE GROW AND PROTECT WEALTH.
What will you do?• Selling products telephonically • Achievement of sales targets and objectives • Adherence to Quality and Compliance processes to minimize business risk • Manage your quality & compliance against benchmarks to minimize business risk, with the client in mind • Maintain optimal operational efficiencies based on productivity measures • Adapt and change to fit in with changing business operational requirements • Resolve complaints and objections • Build and maintain good client relationships • Managing information regarding new products, rate changes, rulings, training updates etc. • Keep abreast of developments and trends in the Industry – self learning • Ensure commitment to the FAIS Fit & Proper qualification requirements
What will make you successful in this role?Qualification & experience• Grade 12 or a relevant NQF 4 qualification • 1,5 years’ experience within a Sales Outbound Call Centre, or at least 2 years’ face to face sales experience (with targets attached to the sales)• Financial services experience (advantageous)
Knowledge and skills• Good understanding of Financial Services Industry related legislation and regulation• Understanding of sales processes and servicing industry• Outbound Sales experience is required• Fluency in English and one other South African official language • A clear criminal and credit record • Commitment to the FAIS Act and meeting Fit & Proper qualification requirements • Willingness to work overtime.Personal qualities• Selling skills • Computer literacy • Communication• Planning and organising • Building and maintaining relationships • Treating Customers Fairly • Initiative • Results Driven/Achievement orientated • Continuous learning • Tenacity
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83ODMxOTQ2Nzg/c291cmNlPWd1bXRyZWU=&jid=377081&xid=783194678
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Our client based in Cape Town, South Africa, is looking to recruit an experienced German Speaking Customer Sales and Service Representative - Hybrid to join their ever-expanding organisation, servicing a prestigious airline brand.
If you are career driven and looking to grow your international experience, this is a perfect opportunity for you!
Your Role as CSSR:
• Service a prestigious airline brand on various work streams
• Assist passengers, in in both English and German, with pre and post flight departure travel-related queries
• Work on renowned airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily
• Fully paid product and systems training provided
• Daily interactions with international passengers (i.e. queries, compliments)
Hybrid Requirements:
Should be located in the Western Cape region Should be able to train remotely from employment date Should be able to work from office on days when requested to, at least bi-weekly Working hours:
• Full time contract (40 Hours per week)
• Flexible rotational shifts 08h00 till 17h30 (Monday - Sunday) Requirements:
• Native level proficiency in German language: Verbal and Written skills essential (Advanced level)
• Permanent residence permit or South African ID
• Flexibility to work rotational shifts as above
• Excellent customer service skills (essential)
• Experience in call centre or travel and tourism industry (preferred)
• Excellent computer literacy and technical skills
• Knowledge and experience on MS Office products and able to work on Windows-based operating systems
• Previous experience on travel reservations systems is beneficial
• Own transport
• Experience our multi-cultural work environment with colleagues from all over the world
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment
• No criminal record Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202228 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202228
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Role Purpose:
The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and resolve their query, where a query cannot be resolved immediately on the close loop call it will be logged to the respective area of resolution and theClose Loop Consultant will case manage the query until resolved.
Knowledge & Education:
Matric:Preferred Subjects:
Maths/Maths LiteracyAccountingBusiness StudiesKnowledge of telecoms / Technology /Digital industry desirableNumeracy
Experience:Min 6 months call centre experiencePrevious Call Centre, Retail, customer facing experience highly recommendedGeneral understanding of complex billing and payment concepts, credits and rebates and re billing calculationsSkills & Competencies:Ability to multi-task between digital and frontline communication channels (chat, inbound and outbound)Multi-Screen NavigationOral and Written Communication Business writing chat skill requiredCustomer Service OrientationAttention to Detail (Generic)Problem SolvingAdaptabilityResilienceBe able to apply effective listening, questioning & probing skills to develop and comprehensively understand the customer’s requirementsIdentify areas that impact customer experience and provide insight to internal and Vodacom Improvement teams to drive Improvement opportunities.
Language:English proficientClear well-articulated
Working Hours: (subject to change based on operational requirements) Monday – Friday ( 08:00- 17:00) (subject to change based on operational requirements
https://www.ditto.jobs/job/gumtree/1076293714?source=gumtree
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Lets do this!
If youve got what it takes, then get your fingers ready!!
Note: Read thoroughly with understanding.
US-based client is looking for dynamic outbound agents to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services on the night shift.
This is a no cold calling center with more of a hot lead base of customers using the list of the 3-month free-trial subscribers.
Education and Experience:
MatricEnglish language proficiencyMinimum 1-year outbound sales experience within an international center is requiredTyping speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skillsSalary Per productive hour, shift and travel allowance provided and incentives.
Working Hours:
Monday to SaturdayRotational shifts from 15h00pm – 04h00am
Company Description:
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.
Salary: R6,500 (basic plus commission) and incentives.
Attach those CVs and GOOD LUCK!!!
https://www.ditto.jobs/job/gumtree/582954849?source=gumtree
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CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.
As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures.
Responsibilities:
Team Leadership
Provide strong leadership and mentorship to a team of sales representatives.Set performance expectations and objectives for team.Conduct team meetings communicating goals, strategies and updates.Motivate and inspire team to meet and exceed sales targets.
Sales Performance
Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.Provide constructive feedback, coaching and training to improve performance.Develop and implement strategies to maximise sales and conversion rates.Identify areas for improvement and implement corrective actions needed.
Reporting and Analytics:
Maintain accurate and up to date records of team performance and individual metrics.Analyse data and trends to make informed decisions and adjustments to sales strategies.
Compliance:
Ensure that the team adheres to company policies, industry regulations and quality standards.Conduct QA checks ensuring service quality.
You will need:
2+ years’ experience as a Team Leader on a sales/outbound campaignGood career track recordExcellent written and verbal communicationProven track record in meeting sales targets
https://www.ditto.jobs/job/gumtree/2364859604?source=gumtree
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Sales Trainer (Outbound Telesales)
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities.
Were looking for a vibrant Sales Trainer to join our team in Cape Town to effectively deliver training that continuously improves the content and delivery styles for new trainees and existing agents.
What you will do
Facilitate training group as per Client curriculum requirements.Transfer of skills into different campaigns and accounts required for various industries.Conduct Training Needs Identification as per project requirements and report findingsAttend Quality Calibration sessions and ensure variance is less than 5%Take Calls for minimum 4 hours each month.Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date.Self-upskill on industry updates and relevant knowledge.Communicate with team on Knowledge and Skill updates for relevant campaigns.Coordinate with OPS manager to help transition agents from Training to incubation as per expectations.Coach own Trainees on observed Knowledge and Skill gapsManage Attrition within Training groups with regular one-on-ones.Review Training content and suggest new ways of delivery to improve effectiveness.Complete Training Administrative tasks as per set timelinesContinuously monitor Process and Knowledge updates and suggest changes to Training content and delivery.Keep up to date with changes by attempting monthly Knowledge Assessment
Qualifications & Experience
Minimum 1 Years’ experience as a L&D Sales trainerExperience within BPO SectorExperience in telecommunications industry ideal Experience outbound sales
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role
https://www.ditto.jobs/job/gumtree/3651868258?source=gumtree
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Our Client is hiring Call Centre Marketers to join their team in Cape Town. This is an opportunity to join an organisation that cares for its people.
The role involves:
Outbound Calls to existing clients to raise funds for the organisationCold Calling and generating new clients Adherence to sales protocolsMeeting sales targets
Salary includes a Market-related Basic pay (guaranteed) Plus uncapped commission earnings Plus additional incentives
The company is looking for candidates that:– Are confident & motivated– Enjoy interacting with people– Have a proven track record in sales and meeting sales targets– Have contactable references
Requirements:
Sales experience essentialClear criminal recordMatricClear credit record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTU3NDE1NzkwP3NvdXJjZT1ndW10cmVl&jid=345256&xid=4157415790
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Our Client who is a well know Leader in the Airline Reservations industry is seeking to employ GREEK, ITALIAN, GERMAN, Speaking Agents to join the team on a permanent basis with a very competitive salary. If you meet the below requirement feel free in making contact with us.
This position is REMOTE based all over South Africa!!!!
Job description: • Work for a prestigious airline brand on various work streams• Assistance to passengers with pre & post flight departure travel-related queries in customer relationsdepartment in Greek & English languages• Work on airline reservations systems & handle outbound voice calls, written correspondence & othermultimedia channels daily.• Fully paid product and systems training provided.• Daily interactions with international passengers with queries and compliments• Required to meet specific key performance indicators and meet expected client service levels.• Demanding and time-sensitive call Centre environment
Requirements:• Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level)• We are targeting candidates located in South Africa• Permanent residence permit/ South African ID holders preferred.• VISA candidates will be considered for foreigners residing in South Africa.• Excellent Computer literacy & technical skills• No criminal record.
Additional Information :
Work from HomeLaptop will be provided. Candidate must have fibre / stable ADSL internet connectivity.Full time, Permanent contract: 40 hours per week; 8 hours per day (Part time employment may beconsidered - minimum of 20 hours per week)Working hours: Mon-Fri 08h00 – 19h00 including weekends (09h00-17h00). EU daylight savings willapply. .Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams/ Zoom.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjI4ODg0NTQ4P3NvdXJjZT1ndW10cmVl&jid=1561314&xid=4228884548
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Lets do this!
If youve got what it takes, then get your fingers ready!!
Note: Read thoroughly with understanding.
US-based client is looking for dynamic outbound agents to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services on the night shift.
This is a no cold calling center with more of a hot lead base of customers using the list of the 3-month free-trial subscribers.
Education and Experience:
MatricEnglish language proficiencyMinimum 1-year outbound sales experience within an international center is requiredTyping speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skillsSalary Per productive hour, shift and travel allowance provided and incentives.
Working Hours:
Monday to SaturdayRotational shifts from 15h00pm – 04h00am
Company Description:
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.
Salary: R6,500 (basic plus commission) and incentives.
Attach those CVs and GOOD LUCK!!!
https://www.ditto.jobs/job/gumtree/828820672?source=gumtree
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Debt Collector x 2
Based in Tygervalley
Temp until 21 December 2023 and then perm in January 2024
Experience required:
Good people skills and the ability to engage professionally with distressed debtors.2 Call Centre experience, Inbound and or Outbound.Debt Collections – negotiations.Worked with people telephonically or face to face.3 years debt collecting experience.
Job Requirements/Objectives:
Work Predictive dialer to deliver quantity and most importantly quality.Target driven and highly competitive.Meet the minimum level of productivity standards on an hourly, daily, weekly, and monthly basis whilst maintaining high levels of quality.Achieve the required monthly team target.Prevent Legal Action.Educate debtor on consequences of non-payment.Continuously develop personal skill that will improve capability to add value to the business.Rehabilitate debtors by providing options and alternative solutions as instructed by our clients.Flexible in working hours.Multitask and navigate between different systems.Able to work from home if and when required.Accurate and comprehensive recording of all debtor interaction and matter events.Always maintain debtor information in a current state and adhere to protection of personal information.Clear and professional communication with all stakeholders.Strong adherence to reputation risk standards.
Behavioural Competencies:
Able to plan and organize effectively.Has a well-developed problem-solving capabilitiesDisplays high energy levels.Ability to absorb pressure well.Ability to constructively manage conflict and disputes. Highly results and action oriented. Acts on own initiative without being prompted. Works well autonomously. Contributes within team. Ability to execute promptly and accurate at the same time. Ability to work in a disciplined manner and for long periods of time without interruption. Assertive personality.Integrity, loyal, punctual, trustworthy – no irregular absenteeism or late coming habits. Fast learner, adaptable to constant change. Able to handle different managerial styles and constructive criticism.Self-motivated. Professional always, adhere to dress code and company policies.
Basic Salary + Uncapped commission
Hours of work: 07h45 - 16h00
NO WEEKEND WORK
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDY4MjQyMjg0P3NvdXJjZT1ndW10cmVl&jid=1755027&xid=1468242284
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Sales Executive
Mango5 has an exciting new campaign, and we are seeking Highly motivated, energetic, and experienced sales executives to join our team. The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives.
This individuals duties will include:
Executing and closing sales
• Understanding the product and the respective features and benefits.
• Initiate sales with potential customers over the phone and informing them about product features using scripts.
• Building rapport with customers and using the need that Futurewise aims to address to close sales deals.
• Effectively answering customers questions.
• Accurately capturing customer and beneficiary information.
• Understanding and operating within the regulatory frameworks for financial service providers.
Maximising sales performance
• Monitoring sales performance and identifying improvement opportunities.
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader.
• Keep up to date on general developments in education that can be used on sales calls.
• Make suggestions to the team leader on improvements to the script that can improve sales without detail.
• Coaching less experienced staff on effective sales strategies.
This role has the following requirements:
Qualifications
• Matric Certificate
• Additional Qualifications Advantageous
Experience
• Experience as a telesales representative selling long term insurance products.
• Proven track record of successfully meeting sales quota, preferably over the phone.
• Experience in working with relevant computer programs and telephone systems is advantageous).
Skills and behaviours
• Fluency in English.
• Ability to learn about products and services and describe/explain them to potential customers.
• Excellent communication and interpersonal skills.
• Moderately-tempered and able to handle rejection.
• Outstanding sales skills with the ability to resolve issues and address complaints in a level headed way.
Working Hours :
• Monday to Friday 8am to 5pm
Remuneration:
• Monthly basic: R6500
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities ...Salary: RMin salary: 6500.Job Reference #: 201127
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Senior Sales Executive
Mango5 has launching an exciting new campaign, and we are currently seeking to employ a Highly motivated, driven and experienced long term insurance Senior Sales Executive.The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives.
This individuals duties will include:
Executing and closing sales
• Understanding the product and the respective features and benefits.
• Initiate sales with potential customers over the phone and informing them about product features using scripts.
• Building rapport with customers and using the need that Futurewise aims to address to close sales.
• Effectively answering customer questions.
• Accurately capturing information that customers provide.
• Understand and operate within the regulatory frameworks for financial service providers.
Maximising sales performance
• Monitoring sales performance and identifying improvement opportunities.
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader.
• Keep up to date on general developments in education that can be used on sales calls.
• Make suggestions to the team leader on improvements to the script that can improve sales without detail.
• Educate customers on the use of self-service to update policy details.
• Coaching less experienced staff on effective sales strategies.
This role has the following requirements:
Qualifications
• Matric Certificate.
• Credit and Criminal Clear
• RE5 exam passed within the past 2 years.
• A minimum of 1 year selling long term insurance.
• Experience in selling money-market instruments advantageous.
Experience
• Proven experience as a telesales representative selling long term insurance products.
• Proven track record of successfully meeting sales quota, preferably over the phone.
• Experience in working with relevant computer programs and telephone systems is advantageous).
Skills and behaviours
• Fluency in English.
• Ability to learn about products and services and describe/explain them to potential customers.
• Excellent communication and interpersonal skills.
• Moderately-tempered and able to handle rejection.
• Outstanding sales skills with the ability to resolve issues and address complaints in a level headed way.
Working Hours :
• Monday to Friday 8am to 5pm
Remuneration:
• Monthly basic: R8000
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted appli...Salary: RMin salary: 8000.Job Reference #: 201128
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Call Centre Agent: Consultation and pre-sales. We are currently hiring Native German speakers to join a company in CapeTown. The available vacancy is a work from home position.
THE OFFER:
Work from home
Internet cost contribution
Electricity cost contribution
German working hours
Salary: R25 000.00 per month plus benefits.
Start date: ASAP
REQUIREMENTS:
Native level fluency in the German language; Verbal & Written skills essential.
Permanent residence permit, General Work visa and South African ID holders only.
Flexibility to work required shifts.
Excellent customer service skills are essential. Experience in outbound sales calling and are familiar with providing telephonic consultations to interested parties.
Excellent Computer literacy & technical skills.
Knowledge & experience with MS Office and ERP (Enterprise Resourcing System).
No criminal record.
If interested in the position please kindly forward your CV to; paul@simglobalgroup.co.za
2d
1
French speaking Customer Service Representative - Cape Town A company that manages a wide range of Outsourcing functions have an exciting career opportunity for a French speaking Customer Service Representative to join their team in Cape Town, South Africa. This is an amazing job opportunity for a French speaker looking to broaden their horizons, work for an exciting company and fall in love with their career. Join this multi-cultural work environment with colleagues from all over the world today!Your key job responsibilities as the French speaking Customer Service Representative in Cape Town, South Africa:- Assist passengers with pre & post flight departure travel-related queries in customer relations department in French & English languages- Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily- Fully paid product and systems training provided- Daily interactions with international passengers with queries and compliments- Required to meet specific key performance indicators and meet expected client service levelsRequirements for this French speaking Customer Service Representative job in Cape Town, South Africa:- Native/Advanced level in French language: Verbal & Written skills essential- Permanent residence permit or South African ID holders only- Flexibility to work shifts. Weekends may apply- Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred- Excellent Computer literacy & technical skills- Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial- Own transport- No criminal record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ3NjQ0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178920&xid=1266_47644
2y
1
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Outbound Call Centre AgentYoung Vibrant company seeks hardworking, money hungry individuals to join our dynamic company.We are recruiting for a new branch based in the CBD.Minimum 6 months Call Centre experience advantageous.Kindly forward to to belinda@sadebtmed.co.za to book an interview.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwNTUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191027&xid=1266_50553
2y
1
Spark ATM Systems is South Africas premier independent ATM deployer installing convenience ATM’s into shopping centre, retail, petroleum, leisure and hospitality locations countrywide. The Company is owned by Cardtronics plc, the world’s leading ATM deployer operational in 10 countries and listed on the Nasdaq Stock Exchange (CATM) in the USA.
The Company is experiencing significant growth and therefore seeks a skilled candidate who wants to be part of a dynamic and fast-paced work environment. The position of CIT Communications & Admin Coordinator exists in Paarden Eiland for a qualified individual, who can assist with inbound and outbound customer care and liaise with the CIT team.
*RESPONSIBILITIES:*
• Monitoring connectivity of ATMs to the host and resolving all terminal status issues and/or errors.
• Liaising with the CIT team to ensure maximum uptime and optimal resolution.
• Inbound customer care – technical ATM matters; billing and rebate queries, documentation, and consumables
• Outbound customer care – refill ATMs, CRM calls, pre and post installation calls for ATM
• Resolving issues telephonically with clients
• Liaising with, and dispatching the CIT team/s to sites
• Handling Saswich Queries raised by customers / issuing banks.
• Troubleshooting and resolving when systems are down / problematic.
• On-call cycle on weekends / public holidays or weekend shift work.
• Management of projects – 3rd tray upgrades, new site take-ons and rezoning changes.
• Monitoring of critical/suspect sites and ensuring they are actioned timeously.
• Logging all inbound and outbound calls on ATM Manager software
• Following up and actioning all open events timeously
• Raising events for matters that require a site visit.
• Managing relationships and dealing with 3rd party service providers
• Ensuring constant revision and refining of processes and procedures
• Reporting of data and deliverables on a timely basis
• Assistance with general office admin and filing
• Customer dispute resolution
• Ensuring that CIT related emails are assigned, actioned and resolved within the agreed upon SLAs.
• Sending and monitoring receipt paper provided to CIT cash centres within the cost brackets assigned.
• Assisting with all CIT functions e.g. Cash planning and inactive CITs
*REQUIREMENTS:*
• Grade 12
• Relevant tertiary qualification is advantageous
• Previous administration experience in one of the following related industries is beneficial: POS devices, lotto, value-added services or other related industries
• Good customer relations and professional communication skills
• Fully computer literate (including MS Office)
• Fluent in English
*COMPETENCIES:*
• A passion for excellence in all aspects of your career
• Must possess people skills and a personal style that will establish credibility with internal and external customers alike
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzc3OTVfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1136795&xid=1555_7795
2y
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