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Our client is a well-established national Private Tertiary Education institution offering quality and attractive courses to professionals and school leavers alike.
We are looking to recruit an experienced CORPORATE SALES CONSULTANT who will report to the Group
Sales Director and Campus Business Development Manager and collaborate with the National Business Development Manager.
The ideal candidate will be experienced, dedicated, committed, professional and hungry for new business and achieving their set sales targets. RELEVANT SALES EXPERIENCE IN THE SAME FIELD OR SIMILAR IS KEY TO THIS ROLE. The incumbent will be accustomed to working with and have A STRONG NETWORK WITH LOCAL SCHOOLS in the Cape Town region. A strong NEW BUSINESS DEVELOPER with an excellent, proven sales track record along with a keen passion for education and sales is required.
*SALARY: BASIC SALARY OF R12K - R15K + COMMISSION + INCENTIVES *
**
This role is for a mature person aged 28 years and above. Salary between R12 - R15k Negotiable.
*JOB SUMMARY:*
* The role of a sales consultant for the part time programmes and corporate solutions.
* Relationship building
* Researching the market and related products.
* Presenting the product or service in a structured professional way - face to face marketing.
* Solution Selling Generating new business leads and contacts Conversion of new business leads to sales B2C sales involves direct selling to the consumer or end user as well as small medium enterprises (when applicable).
* *
*45 Hours, Full Time, Normal Hours 08:00am to 16:30pm, *
*Saturdays 8:00 to 12:00 as and when needed.*
* *
*DUTIES AND RESPONSIBILITIES:*
* Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
* Cold calling to arrange meetings with potential customers to prospect for new enrollments.
* Responding to incoming email and phone enquiries.
* Acting as a contact between a company and its existing and potential customers.
* Negotiating the terms of an agreement and closing sales.
* Gathering market and customer information.
* Representing the company at trade exhibitions, events and demonstrations.
* Challenging any objections with a view to getting the customer to buy.
* Advising on forthcoming product developments and discussing special promotions.
* Recording sales and order information and reporting to the direct campus manager / sales director and national sales manager or entering figures into a computer system (CRM).
* Reviewing your own sales performance, aiming to meet or exceed targets.
* Gaining a clear understanding of customers needs and requirements.
* Making accurate, rapid cost calculations and providing customers with quotations.
* Attending team meetings and sharing best practice with colleagues.
*PERSONAL QUALITIES & BEHAVIOURAL TRAITS*
*CORE COMPETENCIES:*
* Above average presentation skills
* Building R
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0OTc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242892&xid=1555_54975
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Job DescriptionA small to medium-sized company based just out of the CBD in Cape Town that works with a US clientele is looking for a Head Of Analytics who can grow with their company and enjoys working with large amounts of data, can create structures for warehousing and forward planning for the business data requirements.The ideal candidate would be a passionate and self-driven professional that will help us to utilize and design high-end analytical solutions that allow our customers to be entirely data-driven.Must be excited to work in a fast-paced environment.Responsibilities• Leading, a mixed technical team of data engineers and visualization specialists to build out our analytical product offering.• Creating in collaboration with the team, the strategic direction of the BI and analytical function for the company to ensure optimal use of analytics and strategic decision-making• Developing an appropriate model design to deliver on the strategy and client delivery.• Designs and plans for the integration of all data warehouse technical components.• Reviews and participates in testing the data design, tool design, data extracts, networks, and hardware selections.• Will perform high-level design of the logical and physical architecture, logical and physical data model, and extract, transform and load (ETL) processes.Skills• BSc in Computer Science or Engineering or similar qualification.• 6+ years experience in data warehouse technical architecture, infrastructure components, ETL, and analytical tools.• Quality experience with Cloud Servers/Azure specifically.• Excellent command of the English language, primarily written and spoken.• Experience with T-SQL and Microsoft database technologies is required.• Deep understanding of data warehouse principles and implementation.• 5-8 years of proven experience leading a technical team.• 10-12 years of experience building database technologies with the Microsoft SQL stack, e.g., SSIS, SQL, SSAS, and SSRS.• 8-10 years of experience in data modeling.• 8-10 years of experience using Microsoft technologies, e.g., PowerShell, MDX, DMX, and DAX.• 5-8 years of experience working in an analytics environment.• Excellent analytical skills.• Within a given visualization toolset, excellent visualization techniques understanding, including design knowledge, such as layout, typography, color, and interaction design.• Experience with data visualization tools like PowerBI, Tableau, Pyramid Analytics, Qlik, and Domo is advantageous.• Experience with applied statistics skills, such as distributions, statistical testing, and regression.• Experience with deep learning techniques, mainly CNNs and RNNs (GANs and RL experience is a plus).• The understanding of utilizing GIS and other location-based data analysis would be an advantage.• Experience in analytical thinking and problem-solving utilizing any
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4NDkzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213821&xid=1108_58493
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Established in 2013, Systemology is a Level 1 BBBEE IT Managed Services, Sales and Support Company. Systemology is based in Cape Town, South Africa; through our network of partners, we provide a complete ICT Managed Solution Service, which supports businesses through each stage of the various ICT Lifecycles. We provide various types of ICT support services from remote support, onsite support, or hybrid Support for both Microsoft and Apple Mac environments. We provide help desk, network, and communication solutions right up to the complete outsourcing of the ICT function.
We are looking for a ROCKSTAR Business Sales Agent in Cape Town. If you think you have what it takes to make a huge success in the IT Sales arena, then we want to hear from you!
Please reply via email only.
Experience and Qualification:
* Minimum 5 years’ experience in IT technical sales. Experience in any of these will be advantageous: Hardware, Software, fibre to the home and fibre to the business.
* Must have experience in selling IT Hardware and Microsoft Licensing. *Non-Negotiable*
* Have a good understanding of the businesses' products or services and be able to advise others about them.
* Matric
* Sales Qualification or Certificate. *Non-Negotiable* (Attach supporting documents)
Duties:
* Primary Focus: Obtaining new business.
* Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets
* seek out the appropriate contact in an organisation.
* Generate leads and cold call prospective customers.
* Meet with customers/clients face to face or over the phone.
* foster and develop relationships with customers/clients.
* understand the needs of your customers and be able to respond effectively with a plan of how to meet these needs.
* think strategically - seeing the bigger picture and setting aims and objectives to develop and improve the business
* work strategically - carrying out necessary planning to implement operational changes
* Draw up client contracts or agreements.
* As the business grows, ensure staff are on board throughout the organisation, and understand the need for change and what is required of them.
* liaise with the warehousing and logistics departments as appropriate.
* seek ways of improving the way the business operates.
* Develop business processes to service the customers more efficiently.
* keep abreast of trends and changes in the business world
* help to develop and plan sales campaigns.
* create a sales pipeline.
* negotiate pricing with customers, and suppliers in some cases.
* increase sales of the business.
* carry out sales forecasts and analysis and present your findings to senior management/the board of directors
* develop the business sales and marketing strategy.
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Our client is an established venture capital investment manager that accelerates the international expansion of African innovation-driven businesses by leveraging Knowledge, Networks and Funding. Based in Observatory, Cape Town, they are recruiting for a Compliance and Office Manager/Support to join their team soonest.
Job Purpose:
The successful candidate would take charge of the implementation of compliance processes (across our funds) and keep these maintained and updated as required by the various reporting bodies. This person would take pride and pleasure in compliance and risk management in a financial services industry, but would like more variety in their job and would enjoy also managing the small office for 8-10 employees and provide support to the CFO and Inhouse Legal Counsel on ad hoc tasks. The role will include occasional event organising and management, as well as a small amount of executive PA work that would include travel arrangements and diary management. Minimum Requirements
• Grade 12 - National Senior Certificate
• Compliance related Tertiary Qualification, or similar
• 1 - 3 years proven working experience in compliance and risk environment
• Valid Drivers License and own vehicle
• Valid SA ID
• Clear criminal record Technical Competencies
• Microsoft Excel, PowerPoint, Outlook, Word, Google Drive, Google Sheets, Gmail, Cloud, Slack and Excel Personal Competencies:
• Customer centric
• Professional
• Strong administrative skills
• Presentable
• Strong organisational skills
• Innovative
• Punctual
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• High performance culture and ethic
• Strong problem solving skills
• Flexible, self-motivated and proactive
• Trustworthy with high standards of personal integrity Performance Areas Tasks/Functions:
• Need to be technologically literate
• Proficient with numbers
• Be a peoples person and able to engage with people professionally
• Be able to read legal documents in English and understand license requirements
• Be able to prepare paperwork for the book keepers
• Be able to submit applications for license / emigration / company formations
• Be able to submit compliance reports to the FSB - basic insurance compliance work
• Knowledge of opening bank accounts in foreign jurisdictions
• Knowledge of the implementation of KYC / AML procedures
• Read requirements for applications such as for the starting of companies / business licenses for different jurisdictions
• Need to understand the difference between cryptos, futures, securities and derivative
• Submit payroll figures to accountants / book keepers
• Submit bank statements to accountants / book keepers
• Gather information for taxes from the banks and call estate agents if a property needs to be valued
• Organise flights, appointments and visas
• Update web content Working Hours
• Mondays to Fridays, 08:00 to 17h00
• Hybrid Salary
• Market ...Job Reference #: 202409
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SURGO (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. The Client is headquartered in New York and has more than 40,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa.
The Client is recruiting for an experienced Digital Transformation Executive to join their team based in Cape Town.
Job Purpose:
The Digital Transformation Manager leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation and Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.
Essential Functions:
• Responsible for Diagnostic to Solution Proposal creation for Digital projects
• Generate ideas for building game-changing capabilities by scanning the market/competition and internal operations
• Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
• Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables
• Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
• Create best in class products by integrating firms product footprint and investments automation, process simulation, re-engineering, domain expertise, analytics etc
• Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients
• Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations
• Managing client visits for prospects, existing clients with respect to transformation presentations
• Providing transformation solutions and roadmaps for new deals / pursuits
• Contribution of creation of showcase content, though leadership white papers, collaterals
• Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organisations
Primary Internal Interactions:
• Business and Account Leadership
• Advanced Automation Robotics
• Analytics
• Products and Platforms
• Quality Process Excellence
• Operations SMEs Supervisors
• RFX and deal team
• Client Management team
• Other enabling functions on need basis
Primary External Interactions:
• Existing and Prospect clients
Technical Skills:
• Strong Insuranc...Job Reference #: 202617
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The purpose of this role is to work as a Cloud Security Consultant being tasked with contributing to the technical aspects of the global consulting organization to ensure that they are in line with the companys growth. Providing and driving technical expertise by contributing the company’s offensive services roadmap and ensure they are geared towards the latest greatest technological Microsoft standards and aligned with global Microsoft security engineering roadmap.In addition, you will be working closely with our clients red-teaming development team on an automated Azure and Active Directory based offensive cloud solution and the development of its capabilities.Furthermore, having hands-on mentality which involve the day-to-day running of continuing client projects. In this role, you will primarily be engaged in projects to assist our clients and partners in configuring and delivering Microsoft Security products. Whilst at it you are the subject-matter-expert on your domain, analysing and reviewing proposals from the team, providing appropriate solutions to problems, and making decisions on the way forward by acting as liaisons between the client and the consultancy team and management team Roles and Responsibilities• Strategic thinking and strong business acumen are essential in this role. We expect you to be well-versed in current technological trends and familiar with a variety of business concepts.• You have demonstrated technical ownership skills and love sharing knowledge.• You design, implement, and breathe Microsoft Cloud Security solutions• You assist in (pre)sales cycles with solution selling and pricing strategies• You have demonstrated knowledge in protocols surrounding Active Directory, Azure Active Directory, Networking, DNS, Communications and Network Security, Risk Management, Vulnerability Management and Threat Management• You work with your team to help develop and deliver solutions based on technologies in these two areas:o Enterprise Mobility + Security workloads with a focus on Azure Active Directory features, Microsoft 365 Defender, Cloud App Security and MIP.o Microsoft Azure (Stack) Infrastructure and security related services, Azure Monitor, Log Analytics, Azure Business Continuity and Recovery solutions, Azure Sentinel, Azure IaaS services, Azure RBAC best-practiceso Open to learn and certify yourselves in industry standards and frameworks such as NIST, ISC2, EC-Council, MITRE ATT&CK, SANS, OSCP and OWASP.Key Competencies• You are who you are and bring personality on board.• You love to learn and make impact, both career wise and personally.• You are not made for 9 to 5 jobs.• Proven experience as a SME and consultancy role.• You embrace lifelong learning and aren’t shy of learning new things.• You are familiar with agile way of working or are open to learn how to deliver following such an approach.• Ability to conduct tech
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0MTc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242036&xid=1109_94174
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Basic Function
End-to-end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.Responsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal, external, client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Availability
To start ASAP
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTgwMzc0MjI5P3NvdXJjZT1ndW10cmVl&jid=1173189&xid=2180374229
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About the Role:
Reporting to the Software Development manager, your role is to maintain the current software infrastructure and to consult on and develop future software infrastructure. You’d also be responsible to develop solutions through the involvement of various aspects of the software development lifecycle including design, implementation, testing, installation and support.
Requirements:
Degree in Computer Science/Information technology or relevant tertiary qualification2 - 4 years development experienceKnowledge of Amazon Web ServicesExperience and knowledge of Python, HTML, JavaScriptMust be completely comfortable using various IT tools to perform the key functions of the job
Tech Stack:
DB: PostgreSQLETL: PythonInfra: AWS (Lambda, Route53, API Gateway, CloudFront, S3, SES)Dev Tools: Git, Bitbucket, Pipelines, Slack, GitkrakenOS: Ubuntu or Windows 10Apps: SagePay, SalesForce, JiraDashboards: Dash / PlotlyReporting: MS Office
Duties:
First Line operational support handling queries resulting from the application of the above both internally and from partnersBackup for Systems Development for running procedures or process associated with the aboveDeveloper resource for revision of processesFull working knowledge and understanding of the technical infrastructures and decision logic related to partner based interfacesMeet programming standards by following production, productivity, quality and customer-servicestandards, identifying work process improvements, implementing new technologyPlans programming projects by confirming program objective and specifications with clientsArranges program specifications by confirming logical sequence and flowcharts, researching and employing established operationsVerifies program operation by confirming testsUpdates job knowledge by participating in educational opportunities, reading professional publications and maintaining personal networksAccomplishes department and organisation mission by completing related results as neededSoftware Architecture Design, Software Development Fundamentals, Software Documentation, Software Testing, and Debugging, Software Maintenance, Software Algorithm Design and Software Performance Tuning
Benefits:
Medical Aid company contributions through Discovery Health for main members100% contribution to group risk benefits with Discovery Health (Income Protection and Life Insurance Cover)Study Assistance ProgramsWellness Programs and initiativesAccess to excellent Emplo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80Mjk1MDAwNzc/c291cmNlPWd1bXRyZWU=&jid=908514&xid=429500077
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Our client is seeking German speakers to fulfil the position of International Assistance Coordinator (ACO).
Job Description
Communicate over the phone and via email with policyholders and a worldwide network of medical providersCo-ordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situationsWork closely with medical professionals internally and externally
Job Requirements
German speaker with full professional fluency, also in English.Pro-active and performing well under pressureFlexible and open-minded to ongoing changes and trainingPrevious work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantageBachelor’s Degree or higherGood computer user skills in Microsoft Office toolsSA Visa already in placeFSB registered – a big bonus
Hours
They operate local office hours (Monday – Friday 9am – 5pm) and 24/7 in various international projects in liaison with other centres around the worldMust be able to work in shift including some weekends and some evenings/nights per month
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
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Company based in JHB
Position - Senior Back Office Engineer
Salary Range – R45 000 – R50 000
Must be prepared to travel to lodges on occasion.
Start Date: ASAP
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES (AT LEAST 5 YEARS)
Designing, implementing and maintain complex IT systems.
Experience administering Virtualisation technologies (VMWare preferred).
Experience supporting MS 365 environments.
Enterprise Security Services (Endpoint, Server protection).
Experience implementing and supporting Microsoft products including Active Directory, LDAP, Exchange, Remote Desktop Services, and IIS.
Messaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF).
Enterprise storage management (EMC, EqualLogic, iSCSI, LUN, Load balancing)
Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet), Firewalls.
Strong documentation and policy writing skills.
DESIRED EXPERIENCE & QUALIFICATION
VMWare certified, MCSE, CCNP, ITIL certified
Microsoft 365 certified, MS Azure, SharePoint
Project management experience
Experience with Disaster Recovery
Experience in administering cloud platforms
PERSONAL ATTRIBUTES:
Willingness to find valuable work and pursue positive outcomes without instruction
Able to work fast and accurate
Able to navigate complex challenges and implement strategic solutions
Inquisitive, intelligent, intuitive, honest, determined, articulate, meticulous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzA4NDE2NDU/c291cmNlPWd1bXRyZWU=&jid=1322400&xid=170841645
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Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processesEnsure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are metManages/Leads innovation/PE projectsAssist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations TeamTimely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performanceConduct regular Gage R & R / calibrations sessions internally and/or with clientsPerform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC proceduresDrive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findingsTrain / mentor QCAs on quality tools and conceptsSupport Six Sigma ProjectsSupport baseline activityResponsible for making and presenting MBR slides from Quality Excellence perspective
Competencies Required
Fosters a spirit of collaboration and team workContent DevelopmentNetworking & InfluencingBasic Statistical AnalyticsOperational planning and Process managementKnowledgeHas a bias for action. Superior ImplementationResolves Conflicts ConstructivelyFeedbackCommunicationConformance with Policies/CompliancesProcess Mapping and DocumentationAbility to Work IndependentlyMonitoring and reviewingProblem Solving
Preferred Skillset
Exceptional listening and analytical skillsExcellent oral, written and interpersonal communication skillsIntermediate level of knowledge in MS-OfficeWork accurately and with an eye for details
Requirements
2 years Leadership experience4+ years of experience as a Quality AnalystPreferably BPO experienceA Bachelors/College Degree any field is an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjk3OTY1Njk1P3NvdXJjZT1ndW10cmVl&jid=370512&xid=1297965695
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We Urgently in need of a Senior Assistant Vice President for IT Operations
Basic Function:
End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.RespResponsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal ,external , client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Contact Person
James Knoll
james@abcworldwide.com
Business WhatsApp
074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ3NjQ5NjMyP3NvdXJjZT1ndW10cmVl&jid=1315933&xid=2847649632
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Our client based in Cape Town is seeking to employ an IT Manager.Our client is a specialist cruise agent based in the United Kingdom and South Africa. They are totally independent. They are dynamic in their approach to cruise holidays and tailor make holidays is their speciality. The ideal candidate will be required to:Ensure Network Stability and UptimeTo manage the local networking environment ensuring that it is supportedSupport wider IT infrastructure for remote sitesProvide End User SupportMonitor IT environment pro-activelyEnsure IT Polices and Procedures are up to date and followedLiaise and Manage 3rd Party Service ProvidersManage IT Projects for New Deployments are IT Infrastructure ChangesTo manage the country South African ITWork with the wider IT team providing assistance and administration to deliver group initiatives.Manage a Junior 1st Line member of the teamEnsure IT Compliancy is up to date with the Country StandardManage and maintain IT Helpdesk System for tracking and reportingIT Costs are managed correctly and reported accuratelyEnsure all Hardware Licencing is up to date and monitoredCreate and Maintain an IT Assets RegisterDeliver the in country PCI Audit Annually1st line team member managementKey Skills & Competencies:High competence in IT Procedures and Network ArchitectureHigh proficiency in MS Office, specifically Word, Excel and OutlookSufficient level of numeracy and high level of literacy is required (communication by e-mail)Very good communication skillsVery well organised and able to multi-taskVery good time management skills - able to prioritise and understand what is urgentHigh competence in IT AuditsExceptional administration skills - attention to detail importantEducational Requirements:Tertiary qualification to be MCSE certifiedCertificate in Cyber ITCertificate in all relevant hardware such as Dell computers & storageDeployment network security control qualificationA qualification in network environment/anti-virusAt least 8 years experience in technical IT (Server Administration), Network management, project management, MS Exchange (incl Office 365)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODIxNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778454&xid=1108_178214
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I m looking an Operation Manager to manage Operations in a Call centre environment
Basic Function
Performance Parameters
· Employee Satisfaction, people development and morale. ( 25%)
· Attrition within target levels. (25%)
· Improvement in quality and productivity. (20%)
· Process performance – as per KPIs over the month. (20%)
· Customer Satisfaction. (10%)
Essential Functions
· Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
· Documented monthly performance review of Agents and Assistant Managers and Lead Assistant Managers.
· Executive quarterly and annual appraisals of Agents and Assistant Managers and Lead Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AMs
· Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
· Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
· Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
· Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
· Ensure compliance with internal policies and procedures, external regulations and information security standards.
Competencies & Skills
Strong people management and leadership skills.Capability to conduct an appraisal discussion and assess different levels of performance and potential.Capability to communicate with large teams.Process Excellence Methodology.Appreciation of the domain needs of the process and its key drivers.Reasonable level of business perspective regarding the internal functioning of BPO.Good networking capability and Client facing skills.
Values & Behaviour
· Customer Service orientation.
· Quality Orientation.
· People oriented.
Competency Factors
1 Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence.
2 Initiative, Judgment, Drive and Innovation: The abil...
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Responsibilities:
Drafting eye catching job adverts and job descriptionsManaging all stages of the recruitment process, with direct involvement in CV sifting, assessment tasks and phone/face to face interviewsProactively sourcing and selecting candidates from various talent poolsManage internal application process and referral schemesManaging candidate application journey via CRMPartner with colleagues to promote hiring processes and deliveryNetworking among potential candidates for referralsTo find and address bottlenecks in recruitment processesDesign, plan and execute Advertising/Marketing campaigns (Social Media; LinkedIn; Job Portals)To stay updated on recruitment market trends relevant the company and feed back to key stakeholdersSharing recruitment campaign reports and learningsAnswering general queries and administration relevant to live campaignsPerform Reference/Verification checks for an external clientClient Account managementPipeline / Talent pool creation
Requirements
Candidate to be based in Cape TownAn extremely high level of motivation and driveExceptional communication skills - both written and verbalMeticulous levels of attention to detailHighly attuned interpersonal skillsConfidence and experience in making qualitative decisionsAbility to think outside the box and find hard to reach talentExceptional stakeholder management abilityIdeally previous experience hiring for IT/Software/Developer style rolesMinimum of 3 years’ work experience (Administrative/Recruiting/Marketing)Foreign Language skills advantageous but not required (European)Excellent computer skills (MS Office; Emailing; Internet; Social Media; CRM/Job Portals; LinkedIn)Advanced computer skills a plus – Google Ads; Web Design; SEO
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Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are currently seeking a skilled and reliable Operator to join our team. The Operator will be responsible for operating machinery and equipment efficiently and safely to ensure the production of high-quality products.What you’ll do:Servicing client’s needs:System Support - Monitor certain application systems and networks to ensure they function efficiently.Deliver a high standard of work.Implement our knowledge to the problem.Work together as a team to overcome the issue.Operational responsibilities:Implement and install production and non-production hardware and services within the network center space.Network Installations.Break Fix installations.Using an asset management tool (Nlyte) to maintain and plan network center space.Supervising and coordinating a team of external 3rd party contractors.Respond to planned maintenance activities for plant and equipment.Ensure that all subcontractors response and rectification times are met,and repairs are undertaken diligently, with due care, and without undue delay.Ensure a safe working environment.Constant communication with Management.Report and initiate actions to fix problems.Liaise with other support teams to ensure uptime maximization and delivery of high-quality services.Report items that require further work to the Manager.Mechanical and Electrical infrastructure:Ensure the environmental system is up to date and functioning correctly.Responsible for daily checks of the environmental system and plant so that they work at optimum efficiency.Oversee mechanical and infrastructure maintenance and upgrades.Planned preventative maintenance:Assist with scheduled and preventative system maintenance to ensure computer systems/ networks are in good working order.Apply a high standard of work.Provide feedback to the Manager on how work is progressing.Discuss and implement new methods on how to improve work.Work together as a team.Record and log our actions.Documentation:Update processes, procedures, and knowledge base documentation.Implement policies to ensure work operations are carried out in an efficient and timely manner.Your Expertise:Min: General business operationsQualifications Required:Grade 12A+N+Soft SkillsOther information applicable to the opportunity:Fixed Term Contract Location: Cape Town Work environment: Onsite (open plan office)Travel: Own vehicle essentialWhy work for us?At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions. We encourage diversity
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The Role / Purpose
As the Head of Partner Travel Services, you will lead the building of a new business line within the Group that is founded on the Group’s leading position across tailormade safari travel, customer experience and technology. The role encompasses the definition, negotiation and delivery of service propositions focused on high end tailormade travel to ancillary partners that bring closed audience groups (e.g. banks, loyalty programs, etc).
You will work closely with other executives and key stakeholders in the wider Group to plan, build and execute upon the roll out of this new business. This is an opportunity to head up a newly formed business and lead it upon a path of successful growth.
A successful implementation of the Partner Travel Services Desk will result in a significant increase of the overall commercial scale of the Group and bring its positive impact ambition to new target audiences.
Key responsibilities include:
1. Key responsibility for overall planning and execution of the Partner Travel Services including roadmap, budgeting and day-to-day-management2. Bringing already established partnership opportunities to fruition through refining of the proposition, commercial model and negotiation, and successful onboarding3. Establishing the detailed operational model with other parts of the Group in terms of service delivery and operations, and monitor performance thereof4. Account management of all partner relationships5. Successfully project manage the various requirements and resources across the Group to deliver an exceptional proposition on time with clearly aligned partner expectations 6. Contribute to overall budgeting and investment planning within your relevant area7. Work cross-functionally across our technology and business operations to enable operations for the Partner Travel Services Desk
As a successful Head of Partner Travel Services you will create significant direct impact, bringing the Group’s leading integrated commercial and impact propositions to new, highly relevant audiences in conjunction with high profile partners. This further supports our vision of reimagining Responsible
Travel and Positive Impact together.
Experience
Proven track record of having built up a new business / division / business unit – a start-up mindset • Partnership relationship and commercial contracting expertise (beyond standard tour operator contracts)• Partner and Account management expertise and experience• 4* + safari travel experience (understanding of destinations, products, experiences in the safari niche space, logistics and client expectations)
Requirements / Skills and Competencies
Strong people’s person / networker / relationship builder•...
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QUALIFICATIONS NEEDED
Diploma or university degree in the field of computer engineering, computer science, or information systems with 3-5 years’ experience in the field.
NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE
At least 3 years’ experience in functional area(s)Knowledge on how to scope, implement, maintain, and support IT security, measures, services, and projectsStrong understanding of IP, TCP/IP, and other network administration protocolsUp-to-date detailed knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes, and the development of new attacks and threat vectorsAbility to recommend additional security solutions or enhancements to existing security solutions to improve overall enterprise securityKnowledge on the deployment, integration, and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s security documents specifically
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Maintain operational configurations of all in-place security solutions as per the established baselinesMonitor all in-place security solutions for efficient and appropriate operationsParticipate in investigations into problematic activityParticipate in the design and execution of vulnerability assessments, penetration tests, and security auditsProvide on-call support for end users for all in-place security solutionsExperience with cloud data managementExperience documenting and maintaining configuration and process informationKnowledge of applicable data privacy practices and lawsVirtual private cloud operationsEnsure the confidentiality, integrity and availability of the data residing on or transmitted to/from/through enterprise workstations, servers, and other systems and in databases and other data repositoriesEnsure the enforcement of enterprise security documentsSupervise all investigations into problematic activity and provide on-going communication with senior managementSupervise the design and execution of vulnerability assessments, penetration tests and security auditsPerform regular security awareness training for all employees to ensure consistently high levels of compliance with enterprise security documentsEngage in ongoing communications with peers in the Systems and Networking groups as well as the various business groups to ensure enterprise wide understanding of security goals, to solicit feedback and to foster co-operation
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Requirements:
As a Proactive Problem Manager, you are required to:
Set up, guidance and optimisation of PPC campaigns for clients (Google Ads, Facebook, LinkedIn)Monitoring of Google Ads campaigns for the search and display networkPerformance of keyword analysisCreation of exciting ads in German and English (and other languages if possible!)Youll set up performance reports for your clients performance marketing campaignsCertified in Google Ads and advanced skills to go with it.Use your SEA experience to guide a large portfolio of clientsFluency in spoken and written German and English
Qualifications/Experience/Sills:
3-5 years Digital Marketing ExperienceRelevant Qualifications – Digital Marketing / Marketing / SEO / PPC
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Business Consultant
Position: Full time, Hybrid (Office based)
Location: Bloemfontein
Please send your latest CV to Michelle - kindo.m@abcworldwide.com
This role is for a business consultant that will focus on the Wealth industry and assist financial advisors,
asset managers and other financial institutions, and their clients, to move funds in and out of South
Africa.
Minimum requirements for this opportunity:
Key Responsibilities:
Delivery of both annual and monthly sales targets in coordination with the company´s sales
strategy to ensure sustainable growth and business development.
Lead and develop relationships with key clients to build long term sales opportunities and an
effective distribution network of regional contacts and influences in the foreign exchange
market.
Maintains, influences, and develops senior level relationships with all key FX Partners and
introducing advisors for business development opportunities.
Develops and maintains a strong business pipeline for Regional Accounts and expands on
activities.
Responsible for generating and closing a consistently high level of sales opportunities with
clients by identifying needs, developing FX relationships, and providing appropriate FX solutions
and services.
Assisting Introducing Partners and Corporate Clients from the point of inquiry to trade
completion by facilitating registration, gathering KYC documentation and managing the client
to the point of trade readiness
Core Competencies:
Adhering to good practice and ethical Principles and Values.
Demonstrates consistent usage of ethics and values; raises potential violations in others.
Delivering results and Meeting Customer Expectations.
Modifies approach in the face of new demands helps others (both internally and externally).
Supports change initiatives, adjusting their actions appropriately when presented with
additional information.
Demonstrates ability to relate well to people at all levels.
Makes timely decisions and accepts accountability for own actions.
Comprehensive knowledge of FX sales, systems and processes
Provides an annual sales plan and providing monthly and quarterly updates, revisions and
modifications to the plan.
Key Competencies:
Must be target driven and be able to work under pressure.
Fast Learner
Good communication skills (verbal & written) as well as excellent phone manner with an
effective ability to cold call
Bilingual English and Afrikaans would be advantageous.
Committed to targets and deadlines.
Willing to go extra mile.
Must have a very high level of motivation a...
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