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Do you possess a design eye so refined, it might as well be
microscopic? Are alignment issues no match for your keen perception, and can
you bring concepts to life through the art of animation? If so, the Budget
Group wants you on our team!Ideally, you:- Have design experience (Photoshop or Corel Draw)- Have videography experience- Have video editing experience (Premiere Pro or similar)- Have reviewed and structurally edited scripts- Have created storyboards- Have created shot lists- Have basic animation skills (AfterEffects)- Are able to conceptualise animations- Are a leader on the inside and a ray of sunshine
on the outside- Able to handle pressure and know how to deal with team dynamics
Your Role:- Utilise your design experience to identify and correct any
alignment discrepancies.- Conceptualise animations that not only tell a story but
enhance the viewer's experience.
Responsibilities Include:- Thoroughly (…and we mean thoroughly) review storyboards to
ensure a seamless visual narrative.- Examine scripts, shot lists, and stock imagery to guarantee
consistency and relevance.- Enhance animations to effectively convey concepts to the
audience.- Assess initial video drafts, advocating for changes that
elevate the final product.- Uphold the highest standards, ensuring the final versions of
videos are impeccable.
Work Arrangement:- This is a full-time role, 8:30 AM to 5 PM.- Fully remote—work from wherever you call home.
Remuneration:- A competitive salary of R 8,500/month.
Interested in shaping the future of visual storytelling with
us? Send your CV and a compelling motivational letter to
support@budgettranslations.co.za.Let's make magic happen together!
Note: The Budget Group reserves the right to select the
candidate who best fits our vision. If you're ready to bring your unique flair
and expertise to our team, we can't wait to hear from you!
1mo
Century City
Results for marketing in Jobs in Cape Town
1
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Who are we: A digital and experiential agency, providing marketing and production solutions for you and your brand.Who are we looking for: An Experiential Account Manager/Project Manager. You will play a key role in our agencys Client Services department.You will manage and oversee the successful execution of experiential marketing campaigns and projects from inception to completion. What will you do:Manage communication with client on daily/weekly basisRun Multiple AccountsRun Status MeetingsManage all creative Manage all other agencies and deliverables as a lead agencyA clear understanding of Digital and CreativeBudgetingReportingPCA’sCreative BriefsWhat do you need:Strong command of the English Language and Communications Skills, is criticalMinimum of 3 years of advertising degree/diploma – Red and Yellow etcMinimum of 5 years experience in the FMCG categoryMust have digital experience4 days in office, 1 day WFH
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777688&xid=1108_177777
2h
1
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DUTIES AND RESPONSIBILITIES:Primary Responsibilities:Regional MarketingRegional Business DevelopmentCustomer Relationship ManagementOrder Fulfilment & Operational Ownership of sold ServicesLeading the execution of sales/market share strategy for the region, partnerships and external relationships in sustainable energy solutions for telecommunicationsBuilding and managing the company pipeline & managing the sales/BD processProviding visible leadership for the company within the regionAnticipating and reacting to major market changes to ensure the maintenance of company leadership in the competitive landscapeEstablishing standards and ensuring adherence to them for business operationsWorks closely with Operations & Group to define and deliver services & product sales in line with the company strategyEffectively manages budget, T&E according to company budget and processesStrategy and PlanningIn partnership with the company’s directors, identify opportunities and risks for delivering the company’s sales and market capture strategyIdentify technology trends and evolving social behaviour that may support or impede the success of the business.Lead sales strategic planning to achieve business goalsParticipate as a member of the senior management team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately, and the organization’s resources are used responsibly, particularly in the areas of operational delivery of products and servicesCommunicate the company’s technology strategy to investors, management, staff, partners, customers, and stakeholdersIn-Country Budget & P&LManagement of budget, Services & Products sales and ordersMarketing & SalesImplement Marketing Initiatives to build the company pipelineBuild Company Pipeline according to strategic goalsRespond to all RFP’s and Sales LeadsSubmit minimum proposal quotaSubmit minimum quotation quotaHardware (CAPEX based) Sales to new and existing customersProject Sales (CAPEX based) Sales to new and existing customersRecurring Services Sales to new and existing customersManage customer expectations, partners, and vendorsProfit Accountability on all Sales & Services·Manage Sales ProcessOperational ManagementOperational Accountability on all sold services & productsDefine and communicate company values and standards within the companyEnsure that technology standards and best practices are maintained across the organizationShare knowledge, mentor, and educate the organization’s investors, management, staff, partners, customers, and stakeholders with regard to the company’s business development vision, opportunities, and challenges.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc2MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777489&xid=1108_177761
3h
1
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Vacant position available for a Parts Manager with a Vehicle Dealership in Western CapeDuties: The role would have the responsibility to ensure that the dealership has the correct parts mix to supply the workshop and third parties with parts for services and repairs. Management and training of the staff of the parts department will be required. Striving to return a satisfactory profit on dealer capital invested in parts inventory. Will have to meet the objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertisingRequirements:At least 3 to 4 years of experience as a Parts Manager with a Vehicle dealershipMust have experience with a corporate branded dealershipProven track record of running a profitable Parts department as Assistant Parts Manager/Team LeaderGood knowledge of part sales, marketing, or After-salesValid SA Driver’s license and clear criminal recordGrade 12 or equivalentBasic Salary with incentive structure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzM3N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777285&xid=1109_183377
7h
1
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JOB PURPOSE
To support and enhance the execution of the retailers’ product & services strategy. The Credit Account Manager will drive and implement practical opportunities and enhancements to improve overall turnover and account origination that are commercially viable. The Credit Account Manager will work closely with stakeholders internally and externally to manage initiatives relating to the customer life cycle. The Credit Account Manager will be responsible to manage the existing marketing team within the Commercial department.
New Business
To support the Head of Commercial in the implementation of account and new product strategiesEnsure that the execution of the strategies are within budgetConsult different functional areas that influence the transformation and execution of the account and new product strategiesIdentify innovative opportunities, enhancements and business processesDraft / Review customer communicationCollaborate with Analytical partners (internal and external)Monitor and share insights with internal and external stakeholders
Turnover
Collaborate with the Head of Commercial in the campaign ideation processPlanning of marketing and commercial activities in advanceCollaborate with Analytical partners (internal and external)Collaborate with IT regarding all technical aspects associated with the customer journeyEnsure that internal stakeholders are informed and well prepared for marketing initiativesMonitor campaigns and intervene if and when requiredEnsure customer communication is aligned with retailer’s communication strategyEnsure timeous and accurate campaign executionEnsure consistent and regular campaign reporting
Collateral
Ensure marketing collateral is in line with internal strategy and budgetManage relationships with suppliersReview all marketing collateralMonitor expenses according to budgetManage and report on Service Level Agreements and deliveryEnsure optimum stock levelsEnsure orders are placed and delivered timeously
Financial
Review all invoicesReview all monthly reconciliations
Reporting
Formulate reporting requirements, in line with company KPI’s – Adhoc and/or BAUBrief reporting requirements and collaborate with the relevant data analysts.Create / maintain reporting library
Projects
Coordinate marketing or commercial activities relating to any new company projectsEnsure marketing collateral is briefed, printed and d...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzg0ODQyNDgyP3NvdXJjZT1ndW10cmVl&jid=1142913&xid=1784842482
8h
1
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Description
Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookingsHave an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same timeThe ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focusStrong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a hig...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTM0NzU4OTE5P3NvdXJjZT1ndW10cmVl&jid=1484183&xid=2534758919
8h
1
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Our client, a 247 desktop publishing company that produces business graphics in different languages, is looking for innovative, German-speaking individuals.
Based in Cape Town CBD, we provide support services with a focus on desktop publishing and we are looking for a German speaking Client Liaison Experts who interface between our corporate clients all over the world.
Job description
• Produce documents as per client specification and according to our quality standards
• Adhere to all stipulated production processes, including proofreading
• Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes)
• Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KPIs
Requirements
• Native in German and English
• Proven experience in a customer service role
• Microsoft Office proficient, strong PowerPoint skills
• Meticulous, with an eye for detail
• Ability to work under pressure in a fast-paced environment
• Can operate extremely well within a high pressure environment
• Can work independently
• Accountable
• Persistent in the completion of a task
• Graphical experience and accreditation advantageous
• Shift flexibility and weekend availability
• Determined and dedicated
• Common sense
• Resourceful
• Ability to work shifts coupled with the ability to work in a team
Personal Attributes
• Excellent command of German and English
• Must enjoy the idea of working in a demanding environment
• Positive attitude
• A keen eye for details
• Good time management skills
• Good work ethics
• Good communicator
• Down to Earth team player
Salary
Market Related Base Salary and Language Supplement
Transport Allowance
Monthly Incentive
Shift Allowance
Shifts:
• Mondays to Fridays: Rotational Shifts, i.e. 06h00 to 15h00, 10h00 to 19h00 or 14h00 to 23h00
Benefits
Medical Aid contribution R839
Gym/sports membership R100
Cellphone contract allowance R150
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202392 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please em...Job Reference #: 202392
8h
1
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PURPOSE OF THE JOB
Provide data and analytical support to manage and improve Confluents sales processes and cycle, as well as utilizing pipeline data to help report, analyse and forecast the companys current quarters business.
HIGH-LEVEL JOB OBJECTIVEs
· Be responsible for accurate forecasting and pipeline analytics as well as reporting and analysis of sales results (including system dashboards)· Work with the (A)VP of Sales, RSDs and Finance to refine go-to-market models and sales methodology, including identifying and solving pain points within the organization and sales process· Proactively identify issues and solutions to improve the efficiency of the sales force· Participate in weekly, quarterly and annual sales planning by preparing and supporting the delivery of specific sales coverage and forecasting analytics· Lead efforts to standardize processes and systems (e.g. Salesforce.com) to enable accurate and efficient data collection and management of the company’s sales efforts· Partner with the Sales leaders to facilitate our global sales territory planning, by creating and allocating territories as the sales team grows· Own communication to the field and maintain calendar of communications from a global to subregion standpoint as well as sales process adoption· Manage all daily ad hoc requests from all business units (Finance, Compensation, AE’s, Data Science, etc.)· Work closely with other Sales Operations Managers to share knowledge, best practices and facilitate standardization across the whole sales organization
4.1 Level of Education Level of tertiary education Grade 12 Essential BA/BS degree Desirable
4.2 Professional Membership or Registration
4.3 Job - Related Work Experience
Job – related work experience 3-5 years of Sales Operations experience preferably in a SaaS/cloud company Experienced working with a Partner Channel Team is a plus
4.4 Job KnowledgeDeep understanding of Salesforce best-practices and functionality Comfortable engaging at all levels in an organization to deliver resultsExcellent communicator with proven ability to clearly convey ideas and information in written and verbal form to a variety of audiences
Advanced excel skills requiredEndless curiosity and a need to dive deeper for understandingAbility to develop and maintain effective working relationships and display diplomatic and remarkable interpersonal skills with colleagues and other partnersKnowledge of Tableau and Anaplan is a plus
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzEzMDUwMjkzP3NvdXJjZT1ndW10cmVl&jid=1156161&xid=2313050293
8h
1
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Sales – Marketer
Mon – Fri from 08h00am till 16h00
Salary R9400 + commission
Location: Northern Suburbs
Duties:
Outbound calls communicating with Investors and Donors (companies and individuals) and make salesCreating Brand Awareness to stimulate donors and salesLead Generation
Requirements:
Matric (NQF4)Diplomas/Certificates/Degrees advantageoussales experience min 2 yearsGood Competency with Office, Internet and Mailing SystemsWell spoken, have good command of EnglishAfrikaans would be an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDg0ODI2NDg4P3NvdXJjZT1ndW10cmVl&jid=377079&xid=2084826488
8h
1
Responsibilities & Duties
Lead the design and evolution of the company’s social media strategy that is global in its reach but local in its storytelling, that grows brand engagement, reaches target audience (existing and new) and, as a result, increases conversionServe as the social media expert within the company, maintaining a cutting-edge understanding of best practices, features, strategies, channels and tacticsCreate and manage the social media calendar and content based on the company’s product marketing priorities and broader cultural and industry trendsDaily community management and social customer serviceDesign and execute monthly social media reporting on key metrics, including growth in followers, engagement, traffic and conversions. Create and share out monthly performance reporting, including with senior leadership. Uncover insights and develop actionable recommendations for how to move the brand forward in social media based on performance.Influencer outreach marketing, developing brand credibility and promoting awareness of our brand to larger or new audiencesSupport local camp teams and local social media channels in growing their engagementDevelop an approach for experimenting, testing and measuring social media featuresPropose social media and campaign-specific KPIs and benchmarks to achieve and bypass brand goals and objectivesWrite for the company blog found on the websiteContribute to campaign-specific or new business projects as directed by management from time-to-time
Requirements & Qualifications
Five years of experience working directly on social media and digital strategyAn ability to work in a fast-paced environment, prioritize and deliver against changing priorities, multiple stakeholders and aggressive deadlinesExtremely well-versed in social media and digital technologies, constantly informed on industry developments, including consumer trends and new technologiesKnowledge of digital PR, influencer and social marketing with a solid understanding of how to create engaging experiences and articulate them through a multitude of social, digital and mobile channelsExperience with social / digital scheduling tools approaches to measurement / metrics and reportingAble to work with and advise teams and stakeholders from around the world with differing levels of social media knowledgePhotoshop, photography and videography skills are a plusExperience or passion for the travel or safari industries is preferred, but not required
Required Work Practices
Across all interactions, promote the image of the commercial team as a best in class externally with our clients and internally with our key stakeho...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NzM1MTg1NjE/c291cmNlPWd1bXRyZWU=&jid=1305132&xid=873518561
9h
1
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This person will report to the Team Leader - Sales.
PURPOSE OF THE ROLE: The Sales Agent will be responsible for selling Fibre and Wireless connectivity products primarily to the Residential market. The role also requires actively calling on potential new clients such as pole hosts, residential estates and other communities. An important aspect of the job is maintaining good customer relationships, accurate communication and excellent product knowledge.
Key Performance Areas would include, but are not limited to:
Calling on residential customers in the region to sell the Company’s Fibre and Wireless products, including signing up of pole hosts and residentialAnswering incoming sales calls and processAchieving personal monthly sales objectives and KPIs as set byMaintaining the Company’s customer base via effective account managementGrowing the Company’s customer base via identification of new opportunities and converting those opportunities into newTracking and reporting key personal sales metrics on a dailyMeticulous lead generation and sales pipelineMeticulous management of tickets andConducting desktop feasibility studies and site surveys for customers (Fibre/Wireless).Ensuring strict adherence to all SOPs and other internal processes &Capturing customer information, orders, invoices, compliances and all related information accurately onAttending and assisting with marketing events whereActively communicate of key competitorEmbodying the highest levels of professionalism, integrity, honesty, and adherence to company policies andEffectively following-through of all tasks assigned byAlways portraying the company to stakeholders in a positive
The successful candidate must have the following experience/skills: -
Minimum 2-3 years Sales and Technical experience (Telecoms/IT space).Proven salesOwnership – able to take responsibility, troubleshoot problems and work withAbility to work under pressure and comfortable operating in a fast-changingAble to cultivate trust and credibility and maintain strong workingRelationship buildingGood negotiation and deal closing skills.Excellent communication and presentationSelf-management & time management
Education Requirements:
Grade 12 is required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDgzMzA2OTM/c291cmNlPWd1bXRyZWU=&jid=1296766&xid=148330693
9h
1
What Youll Do
Bringing the brief and concept to life based on the client’s needs and vision.Keeping budget, time and production constraints in mind.Preparing mock-ups and presenting to clients before deciding on a final design/concept.Editing proofs to client’s specifications and getting signoff/approval before finalising artwork.Working and collaborating with art directors, copywriters, photographers and other designers.Adapting and rolling out approved concepts to various media, above and below the line.Adhering to a client’s brand identity and guidelines.Communicating with internal and external stakeholders about progress of projects and any issues that may arise.Working with external departments to extend concept and visuals to other internal and external marketing-related material.Making sure artwork is correct and supplied in the right format/sizes/colour codes before being sent to press and production facilities.Work on multiple briefs at the same time.
What Youll Need to Succeed
Bachelor’s degree or higher within Design3 – 6 years of relevant working experience, of which at least 3 years in a client-facing position at senior level or similar / 3 – 5 years of working experienceExcellent German & English verbal and written communication skills, good at presenting ideas and discussing solutions in large groupsPassion for creativity, from conceptual thinking to final output including, digital advertising, illustration and motion designPortfolio demonstrating big, campaign-able thinking and high level of craft Passion for creativity, from design concepts to the final outputSelf-motivation to work in a remote environment with the ability to build trust Positive attitude towards figuring out and learning new thingsCustomer-obsessed, detail-oriented, and enthusiastic team playerUpdated knowledge of market and design trendsAbility to multitask with efficiency, overview, structure, and attention to detailsStrong people development skills, ability to mentor others on craft, process and leadership
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83ODIyMjQ5NzQ/c291cmNlPWd1bXRyZWU=&jid=1163823&xid=782224974
9h
1
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Head of Human Capital
Dept: Human Capital Department
Location: Hybrid working arrangement, located virtually and in office in Cape Town as required, i.e. 3 days at home and 2 days at the office per week
CORE PURPOSE OF THIS ROLE
To lead and direct the routine functions of the overall Human Capital Department and the HC team, through developing and maintaining a savvy Human Capital infrastructure that achieves the desired company culture and that delivers against the company’s strategic intent.
CORE ACCOUNTABILITIES
Participate with developing the company’s Human Capital Strategy and provide strategic HC leadership within the businessLead and inspire a great human capital teamDevelop, maintain and monitor a sound and savvy HC infrastructure, including developing and implementing company policies and practices, co-ordinating organisational structuring, overseeing the defining of roles and responsibilities, job evaluations, recruiting talent, benchmarking and administering pay & benefits, driving a high performance and effective individual and team culture, talent management, ensuring sound employee and industrial relations, procuring, implementing and monitoring HRIS systems and ensuring sound information is extracted, trended and reported to derive value and transformation for the business and the people in itEstablish and oversee human capital and payroll budgetEnsure the performance management philosophy and methodology are well designed, defined and executed so to drive a seamless performance management planning and review processDrive a high-performance culture through ensuring all professionals and leaders have relevant, clear and crisp transformational/ growth KPI’s that aligns directly with the company’s business imperativesWork with the corporate branding department to ensure effective execution of the employer of choice strategy with the required messaging across various channels and marketing collateral that is fit for purposeWork with Brand team to develop a sound internal communications plan and provide input into employee newsletters, surveys, polls, eventsLead employee relations and represent the company externally related to employment related litigationMonitor impact and sentiment across leader/ employee engagement channels and co-create with LOD Manager to ensure that the defined company culture remains in-tact among all internal stakeholdersEnsure all HC projects are managed effectively and that project campaigns are launched with innovation, drive and commitment while monitoring the achievement of the desired outcomesOversee Remuneration and Benefits benchmarking and formulate plans to remain best in classOversee payroll budgeting (including strategic a...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODU2NjYxNTk2P3NvdXJjZT1ndW10cmVl&jid=1466232&xid=3856661596
9h
1
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Lifestyle Manager – Japanese Speaking
Location: Cape Town, WC, South Africa (Hybrid / remote option)
Located in safe and secure offices situated in the Foreshore, with off-street parking. Our client is a global travel and lifestyle concierge company, a market leader in the tourism industry, and they wish to employ an Japanese-speaking Lifestyle Manager.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.Have an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level.1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centerExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same time.The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.Strong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)Possess good communication and interpersonal skillsHaving knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plusExperience with GSDC systems would be advantageoushttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzkxNzc1MDYyP3NvdXJjZT1ndW10cmVl&jid=1481592&xid=3391775062
9h
1
Help define a fintech company that is reframing payments in the travel industry. We’re growing a team that is focused on delivering market leading payment services to some of Africa’s most successful travel brands. And we’d like your help.
THE COMPANY
Our Client provides travel companies with the tools and services to add-value to their global payment flows. We use innovative and clean design thinking to solve a complex set of challenges, in a business function that is traditionally seen as a drain on resources.
Our fully supported treasury management platform enables clients to present invoices to their customers for payment in a wide range of currencies using multiple different payment methods. It is built with trust and reliability at its core, allowing our clients to focus their energy and creativity on what they do best.
At the heart of our business are our people: intelligent, optimistic, resilient, self-reflective. If you thrive on technology and working smartly, there’s opportunity to excel, develop and advance your career.
THE POSITION
This role provides an incredible opportunity for a motivated, ambitious, target driven individual with an exceptional work ethic to take the lead in customer acquisition and retention. You will be ultimately responsible for driving new sales to our platform and ensuring the successful integration thereof into their business for the long-term.
We have built a robust system that can scale quickly, we’re looking for the right person to get us there.
RESPONSIBILITIES
The company platform is built on Salesforce, the worlds number one CRM. You’ll be working with this technology to:
· Achieve monthly and annual revenue targets. You will be responsible for the full sales cycle from lead generation to successful onboarding
· Ensure you are up to date with the latest products and services to proficiently sell these to the customer, representing the company with the utmost professionalism & integrity
· Confidently close face-to-face opportunities, resulting in customers utilising as many suitable products & services as possible
· Maintain and manage customer relationships and expectations
· Enquire, prioritise and respond to customer queries and concerns on an ongoing basis
· Discern the major customer desires and problems and communicate them to the development team
· Run quarterly and annual performance reviews
· Grow out a team and assume managerial
responsibilities when the sales revenue increases sufficiently
WHAT WE’RE LOOKING FOR
The right person to come onboard is going to have:
· Experience working in a senior sales role with high value clients international clients
· A proven ability to meet and exceed targets on...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTIwMDQ2OTc1P3NvdXJjZT1ndW10cmVl&jid=1212345&xid=3120046975
9h
1
Brief Job description
provide superior airline reservation services to customersDuties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Requirements
Skills & Knowledge
Native/ Advanced level Greek & English Language SkillsMatric (Grade 12 or Equivalent qualification)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutions
Work hours
8.5 – 9 hour shifts per day on rotationShifts to be rostered from Mondays to Sundays including local and market public holidaysOperational hours: 09h00 – 21h15Work from home or work at offices (located in V&A Waterfront, Cape Town)Work from home requires own Fibre fixed line internet connection & UPS solution at own costTraining: 4 – 6 weeksProbation period: 4 months
Salary and Benefits
Permanent, Full-time employmentMarket-related salaryWork from home or at officesPaid TrainingBenefits:
Employee assistance programmeHealth insurance benefitProvident fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NjYzOTE2OTE/c291cmNlPWd1bXRyZWU=&jid=1474627&xid=766391691
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Based in central Cape Town, we provide support services with a focus on desktop publishing and we are looking for a Arabic Client Liaison Experts who interface between our corporate clients all over the world.
Job description
• Deal with clients in the middle east
• Arabic texting and flipping of documents
• Produce documents as per client specification and according to our quality standards
• Adhere to all stipulated production processes, including proofreading
• Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes)
• Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KP
Requirements
• Native in Saudi Arabic and English
• Proven experience in a customer service role
• Graphical experience and accreditation advantageous
• Shift flexibility and weekend availability
• Determined and dedicated
• Common sense
• Resourceful
• Ability to work shifts coupled with the ability to work in a team.
Personal Attributes
• Excellent command ofSaudi Arabic and English
• Positive attitude
• Good work ethics
• Good communicator
• Down to Earth team player
Salary
Market related
Monthly incentive
Shift allowance
Shift between 06h00 until 15h00 shift, Sunday to Thursday
Benefits
Medical Aid
Gym allowance
Cellphone contract allowance
Transport allowance
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202122 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202122
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experien...Job Reference #: 202637
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Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.
Our client is recruiting for a Office 365 Solution Developer to join their team based in Cape Town.
Job Purpose:
As a Office 365 Solution Developer, the focus will be on deep technical roles in development and testing of critical enterprise solutions. The Office 365 Developer is responsible for implementation and delivering the technical solution as per business requirements by working closely with Business Analyst and the relevant functional stakeholders.
Responsibilities:
• Plan, develop, test and deploy solutions
• Comply with established design guidelines and best practices
• Contribute in Sprint planning and task assignment
• Review and ensure the quality standards of solution design and other team deliverables
• Report on progress
• Accountable for definition of a future state technical solution and implementation across the in-scope business functions Requirements:
• Matric
• Clear Credit record
• Clear Criminal and fraud record
• Certified advanced developer focused Microsoft platform Skills
• Full lifecycle experience developing large scale applications
• Experience as a programmer in a large enterprise environment
• Demonstrated strong knowledge in SPFx, .NET Framework, ASP.NET, C#, JavaScript
• Demonstrated strong knowledge in Office 365/SharePoint Online, SharePoint Search and Microsoft Teams
• Familiarity with PowerApps, Flow, Logic Apps, Microsoft/Office Graph, and SharePoint Modern Pages/Web Parts
• Good understanding of SOAP Rest.
• Good understanding of DevOps
• Good understanding of testing methodologies.
• Certifications Six Sigma, Lean, Agile desirable.
• Work proficiency in English required Salary: Market Related
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202622 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202622
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Our client based in Century City in the Travel industry is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. One of the worlds leading independent airport VIP lounge programmes, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s.
A market-leader within the leisure and business travel sectors and includes the well-established products
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading Arabic and English
• South African citizen or valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
Monday to Sunday 24/7 (rotational roster, varied shifts see below )
03:00-12:00; 09:00-18:00
(Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
High standards of work are an expectation
Salary: R11382.21 + R1138.22 = R12520.43
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202111 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your applicat...Job Reference #: 202111
9h
1
SavedSave
Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.
Our client is recruiting for an Dynamics 365 CRM Consultant to join their team based in Cape Town.
Job Purpose:
The Dynamics CRM Consultant will be responsible for reviewing client business processes, re-engineering the clients processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation.
Responsibilities:
• Lead requirements gathering sessions
• Documentation of business processes and requirements
• Lead the development of Use Cases and Design document artifacts to effectively convey requirements
• Configuration of Dynamics CRM
• Test script creation, planning and execution
• Train documentation creation
• Delivery of on-site and virtual training sessions
• Documentation of Data Mapping for integration and migration tasks Requirements:
• Professional experience of Dynamics 365 for Sales, Customer Service, Marketing, Portals
• Professional experience of Microsoft Power Platform and plugins
• Professional experience of the methods and tools used to customize and extend Dynamics 365 solutions
• Experience in Power Platform (Power Apps Portals, Canvas and Model Driven Apps, Power Automate, Power BI) and Common Data Service
• Strong workshop, facilitation and presentations skills
• Good understanding of DevOps
• Good understanding of testing methodologies
• Certifications Six Sigma, Lean, Agile desirable
• Work proficiency in English required Salary: Market Related
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202623 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202623
9h
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