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We are a firm of Facility Managers looking to employ a suitably qualified and experienced Building/Tenant Manager, at a Social Housing Facility for the City of Cape Town.The applicant must:· Be personable and presentable.· Have experience in Conflict Management & Dispute Resolution.· Have experience managing staff.· Have experience working with marginalised communities.· Be able to write reports and have strong administrative skills.· Able to communicate in English & Afrikaans.· Availability from the 1st of May 2024.The role involves:· Management of Cleaning and Gardening Teams· Management of Residents· Oversight of Security Teams· Oversight of Maintenance and RepairsBuilding/Tenant Management is a 24/7 role at the facility; Managers will work in shifts and must be prepared to work Night Shift (18:00 – 06:00)To apply, please submit your CV, supporting documentation, and a brief motivation as to your suitability for the role to hr@takenotesa.comSalary will be approximately R 17 000/month CTC (Based on the number of shifts worked).
12h
Pinelands
Do you possess a design eye so refined, it might as well be
microscopic? Are alignment issues no match for your keen perception, and can
you bring concepts to life through the art of animation? If so, the Budget
Group wants you on our team!Ideally, you:- Have design experience (Photoshop or Corel Draw)- Have videography experience- Have video editing experience (Premiere Pro or similar)- Have reviewed and structurally edited scripts- Have created storyboards- Have created shot lists- Have basic animation skills (AfterEffects)- Are able to conceptualise animations- Are a leader on the inside and a ray of sunshine
on the outside- Able to handle pressure and know how to deal with team dynamics
Your Role:- Utilise your design experience to identify and correct any
alignment discrepancies.- Conceptualise animations that not only tell a story but
enhance the viewer's experience.
Responsibilities Include:- Thoroughly (…and we mean thoroughly) review storyboards to
ensure a seamless visual narrative.- Examine scripts, shot lists, and stock imagery to guarantee
consistency and relevance.- Enhance animations to effectively convey concepts to the
audience.- Assess initial video drafts, advocating for changes that
elevate the final product.- Uphold the highest standards, ensuring the final versions of
videos are impeccable.
Work Arrangement:- This is a full-time role, 8:30 AM to 5 PM.- Fully remote—work from wherever you call home.
Remuneration:- A competitive salary of R 8,500/month.
Interested in shaping the future of visual storytelling with
us? Send your CV and a compelling motivational letter to
support@budgettranslations.co.za.Let's make magic happen together!
Note: The Budget Group reserves the right to select the
candidate who best fits our vision. If you're ready to bring your unique flair
and expertise to our team, we can't wait to hear from you!
1mo
Century City
Results for it support in Jobs in Cape Town
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Main Purpose of the RoleThe primary responsibility of the Technical Operations Manager is to manage the company’s day to day technical operations, including cloud infrastructure, systems and products. A successful applicant will be required to oversee the company’s technical team and work closely with senior management to propose improvements to the business infrastructure and manage and report progress on various technical projects.A good goal would be to give customers and internal users a great user experience. This could entail improvements that mean our internal and external software runs smoothly, with little downtime, at optimal cost and minimal risk. Qualifications and Experience? Minimum 10 years’ experience in managing corporate networks and/or live hosted infrastructure.? Networking and system administration fundamentals? Scripting and automation centric approach (Devops, PowerShell, bash, bicep etc.)? Supporting Azure AD, Microsoft365 and Intune or similar? SQL Server Administration? Experience with Azure IAAS & PAAS or similar? Excellent communication and people management skills? Enjoys working in a fast passed, pressured, learning environment? Committed and available during work hours and emergencies Key ResponsibilitiesWill be responsible for the management and oversight of the following key areas:? Writing I.T policy? Responsibility for ticketing system & maintaining a good QOS to company? Physical and cloud hosted infrastructure? Backups and disaster recovery plans to ensure minimal downtime? Security, IPS and firewalls – virtual or physical? Cloud cost management? Mail flow - SMTP/DKIM/SFP/DMARC? Root cause analysis? Troubleshooting system issues? Telephony equipment, servers and VoIP? Password and Certificate management? Last mile connectively and the redundancy of this link? Understanding of internet protocols – ARP/TCP/UDP/ICMP/HTTP/HTTPS etc.? Network, switches, firewalls, VLANs, server and desktops and BYOD? Monitoring of all systems and servers? System upgrades and patch management? Infrastructure Projects? User onboarding and offboarding experience? Documentation for SOP’s and IT policies (security and operational)? Purchase management of IT equipment and ownership of IT asset registers? Establish and maintain relationships with suppliers and contractors? Office access control, basic network management? Educating direct reports – through the IDP process? Evangelizing and educating company staff on security best practices Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjU3Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775082&xid=1108_176576
1h
1
Our client is the first and only African-led climate change re-granting organisation on the continent. Through a combination of grant making, fellowships, transformational research, technical assistance, coalition building and advocacy our client seeks to support interventions at the nexus of climate change, and development that have the greatest potential to deliver long-term socio-economic transformation and inclusive development.
Please take note: This is a 1 year contract position
Purpose
Reporting to the Executive Director, the Senior Human Resource Manager will develop the HR strategy in conjunction with the Executive team, and lead the implementation of all aspects of the employee lifecycle areas in line with the business strategy
Responsibilities include but not limited to:
• Partners with the leadership team to understand and execute the organisations human resources strategy as it relates to current and future talent needs, recruitment, retention, and succession planning
• In conjunction with the HR team members, manages the end-to-end talent acquisition process and onboarding for new staff
• Manages all employee conflict, disciplinaries and terminations
• Provides support and guidance to management and other staff when complex or sensitive issues arise
• Creates the learning and development strategy and oversees training or skills initiatives that provide internal development opportunities for employees
• Oversee the development and implementation of succession planning
• Implement a wellness programme and manage wellness activities
• Implementation and management of performance review system and associated processes
• Manages HR projects related to OD initiatives and liaising with donors and stakeholders to manage these initiatives
• Responsible for evaluating job descriptions and benchmarking new roles or involved with associated projects
• Oversees the employee offboarding process ensuring that exit interviews and knowledge transfer documents and handover processes are completed
• Implementation or oversight of HR administration
• Champion a high- performance culture and support the leadership team and all employees to strengthen the ACFs culture.
• Create and oversee the diversity, equity and inclusion plan for our client and ensure that this aligns with our clients values, business strategy and commitments.
• Maintains compliance with legislation, and is responsible for updating policies and processes related to any changes to maintain compliance
• Managing allocated HR budgets with the finance executive
• Flexibility to contribute to other organisational initiatives when required
Requirements
• Post graduate qualification in HR, Industrial Psychology, Business Administration or a related field
• At least 10 years relevant HR generalist experience, of which at least 5 years should be at a management level partnering with Senior Management teams
• Experience working for a Pan-...Job Reference #: 202664
2h
1
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We are seeking a talented System Analyst to join our team and help us build innovative solutions for our clients. As a System Analyst, you will be responsible for designing and supporting workflow solutions, developing and delivering systems specifications, and ensuring the delivery of high-quality solutions to our clients.
Required Experience and Skills:
Minimum 5 years of experience as a System AnalystStrong proficiency in C#, XML, and JSONExperience in designing and supporting workflow solutions3 years of software development experienceProficient in SQL stored proceduresExcellent problem-solving and communication skillsStrong relational database expertise 3 - 5 yearsDemonstrated knowledge of object-oriented analysis and designStrong data analysis skillsStrong Application Design expertiseExposure to SCRUM essential and other Agile methodologies advantageousAbility to work closely with all stakeholders to design and deliver solutions
Being Technology Agnostic and working in so many different industries. We are able to offer you the opportunity to grow and add to your skill toolbox. But, I could go on forever telling you about how great we are at PBT and how much our PBT consultants mean to us or you could call me and I can tell you in person. Pop me a mail and lets set up a chat.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDc4MTU4NzU3P3NvdXJjZT1ndW10cmVl&jid=1510158&xid=3478158757
2h
1
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JOB PURPOSE
To support and enhance the execution of the retailers’ product & services strategy. The Credit Account Manager will drive and implement practical opportunities and enhancements to improve overall turnover and account origination that are commercially viable. The Credit Account Manager will work closely with stakeholders internally and externally to manage initiatives relating to the customer life cycle. The Credit Account Manager will be responsible to manage the existing marketing team within the Commercial department.
New Business
To support the Head of Commercial in the implementation of account and new product strategiesEnsure that the execution of the strategies are within budgetConsult different functional areas that influence the transformation and execution of the account and new product strategiesIdentify innovative opportunities, enhancements and business processesDraft / Review customer communicationCollaborate with Analytical partners (internal and external)Monitor and share insights with internal and external stakeholders
Turnover
Collaborate with the Head of Commercial in the campaign ideation processPlanning of marketing and commercial activities in advanceCollaborate with Analytical partners (internal and external)Collaborate with IT regarding all technical aspects associated with the customer journeyEnsure that internal stakeholders are informed and well prepared for marketing initiativesMonitor campaigns and intervene if and when requiredEnsure customer communication is aligned with retailer’s communication strategyEnsure timeous and accurate campaign executionEnsure consistent and regular campaign reporting
Collateral
Ensure marketing collateral is in line with internal strategy and budgetManage relationships with suppliersReview all marketing collateralMonitor expenses according to budgetManage and report on Service Level Agreements and deliveryEnsure optimum stock levelsEnsure orders are placed and delivered timeously
Financial
Review all invoicesReview all monthly reconciliations
Reporting
Formulate reporting requirements, in line with company KPI’s – Adhoc and/or BAUBrief reporting requirements and collaborate with the relevant data analysts.Create / maintain reporting library
Projects
Coordinate marketing or commercial activities relating to any new company projectsEnsure marketing collateral is briefed, printed and d...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzg0ODQyNDgyP3NvdXJjZT1ndW10cmVl&jid=1142913&xid=1784842482
5h
1
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Our client, a 247 desktop publishing company that produces business graphics in different languages, is looking for innovative, German-speaking individuals.
Based in Cape Town CBD, we provide support services with a focus on desktop publishing and we are looking for a German speaking Client Liaison Experts who interface between our corporate clients all over the world.
Job description
• Produce documents as per client specification and according to our quality standards
• Adhere to all stipulated production processes, including proofreading
• Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes)
• Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KPIs
Requirements
• Native in German and English
• Proven experience in a customer service role
• Microsoft Office proficient, strong PowerPoint skills
• Meticulous, with an eye for detail
• Ability to work under pressure in a fast-paced environment
• Can operate extremely well within a high pressure environment
• Can work independently
• Accountable
• Persistent in the completion of a task
• Graphical experience and accreditation advantageous
• Shift flexibility and weekend availability
• Determined and dedicated
• Common sense
• Resourceful
• Ability to work shifts coupled with the ability to work in a team
Personal Attributes
• Excellent command of German and English
• Must enjoy the idea of working in a demanding environment
• Positive attitude
• A keen eye for details
• Good time management skills
• Good work ethics
• Good communicator
• Down to Earth team player
Salary
Market Related Base Salary and Language Supplement
Transport Allowance
Monthly Incentive
Shift Allowance
Shifts:
• Mondays to Fridays: Rotational Shifts, i.e. 06h00 to 15h00, 10h00 to 19h00 or 14h00 to 23h00
Benefits
Medical Aid contribution R839
Gym/sports membership R100
Cellphone contract allowance R150
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202392 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please em...Job Reference #: 202392
5h
1
Our client is seeking an experienced and motivated Business Process Automation Specialist to join our dynamic team. With a strong background in RPA technologies, excellent analytical and problem-solving skills, you will primarily work within the Microsoft Power Platform environment.
Responsibilities:
• Provide clarity and guidance on business process and automation policies, processes and procedures
• Analyst evaluating and reviewing existing business processes and workflows to identify automation opportunities, and inefficiencies
• Lead the development of initiatives to automate manual and/or repetitive tasks, improve efficiency and overall productivity
• Support process owners, teams and peers to understand business requirements, and challenges
• Lead in the development and implementation of automated workflows and business using Microsoft applications
• Ensure data security, integrity, and compliance throughout the workflow integration process
• Identify, defining, and implementing measurement criteria for success and report on impact of automation initiative
• Partner with the relevant teams to conduct quality assurance and testing activities to ensure the dependability, efficiency and accuracy of business process, workflows and automation solutions
• Maintain accurate documentation of business processes, workflows and integration automation solutions
• Participate in the execution all the process improvements by the organisation
• Provide process automation advice across the generalist range of the role
• Create and automating always-on reports on business process automation metrics and providing information on approaching automation solutions initiatives
• Support, and mentoring employees through communication, information sharing, knowledge management by creating a Community of Practice (COP).
• Research new methodologies, best practices and tools and recommend enhancements to business processes, workflows, and automation solution
• Provide ongoing support to the organisation in business process improvement and workflow implementation, deployment, and training
• Provide on-going support of deployed automated solutions
• Continuously improving automated business processes, workflows, and integration automation solutions using Microsoft tools Qualification and Experience:
• National Senior Certificate (NQF 4)
• Bachelors degree in computer science, information systems, or related field
• Relevant certifications
• At least 6 years experience in a similar automation position in a related industry
• Experience in Business Process Management, workflow and automation
• Experience building and designing solutions using Visio, Power Automate, Sharepoint, Teams, Azure, Process Advisor, JIRA, Confluence, etc
• Experience mentoring and coaching developers.
• Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business
• Experience analysing metrics ...Job Reference #: 202619
5h
1
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PURPOSE OF THE JOB
Provide data and analytical support to manage and improve Confluents sales processes and cycle, as well as utilizing pipeline data to help report, analyse and forecast the companys current quarters business.
HIGH-LEVEL JOB OBJECTIVEs
· Be responsible for accurate forecasting and pipeline analytics as well as reporting and analysis of sales results (including system dashboards)· Work with the (A)VP of Sales, RSDs and Finance to refine go-to-market models and sales methodology, including identifying and solving pain points within the organization and sales process· Proactively identify issues and solutions to improve the efficiency of the sales force· Participate in weekly, quarterly and annual sales planning by preparing and supporting the delivery of specific sales coverage and forecasting analytics· Lead efforts to standardize processes and systems (e.g. Salesforce.com) to enable accurate and efficient data collection and management of the company’s sales efforts· Partner with the Sales leaders to facilitate our global sales territory planning, by creating and allocating territories as the sales team grows· Own communication to the field and maintain calendar of communications from a global to subregion standpoint as well as sales process adoption· Manage all daily ad hoc requests from all business units (Finance, Compensation, AE’s, Data Science, etc.)· Work closely with other Sales Operations Managers to share knowledge, best practices and facilitate standardization across the whole sales organization
4.1 Level of Education Level of tertiary education Grade 12 Essential BA/BS degree Desirable
4.2 Professional Membership or Registration
4.3 Job - Related Work Experience
Job – related work experience 3-5 years of Sales Operations experience preferably in a SaaS/cloud company Experienced working with a Partner Channel Team is a plus
4.4 Job KnowledgeDeep understanding of Salesforce best-practices and functionality Comfortable engaging at all levels in an organization to deliver resultsExcellent communicator with proven ability to clearly convey ideas and information in written and verbal form to a variety of audiences
Advanced excel skills requiredEndless curiosity and a need to dive deeper for understandingAbility to develop and maintain effective working relationships and display diplomatic and remarkable interpersonal skills with colleagues and other partnersKnowledge of Tableau and Anaplan is a plus
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzEzMDUwMjkzP3NvdXJjZT1ndW10cmVl&jid=1156161&xid=2313050293
5h
1
Brief Job Description
Responsible for sales and guest service.
Responsibilities and Duties
Handling of safari requests on behalf of our client, received from repeat or recommended guests, via their website and social media channels, corporate & charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics a nd suitability of optionsCompile attractive tailor – made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best-in-class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basisReport any errors or issues to you line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing, and feedback to aid the continual improvement of systems including reservation systems, guest itineraries and others as requiredAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3 party suppliers) and the countries in which we operate to continuously strengthen you knowledge of these destinationsTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
Requirements and Qualifications
Experience in and knowledge of East Africa safari – at least 5 years of experienceExperience in a retail sales role for an African inbound operator – at least 10 years of experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales & customer service skills and the ability to close a sale and upsellExcellent communication skills (written/telephone), a service delivery mindset, and a strong customer service focus Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentStrong administration and organizational skills with great attention to detail with a desire for continuous improvementExcellent time management skills with the ability to multitask and prioritize tasksProactive min...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA4NzY5MTgzP3NvdXJjZT1ndW10cmVl&jid=1470664&xid=2508769183
5h
1
Basic Function
End-to-end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.Responsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal, external, client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Availability
To start ASAP
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTgwMzc0MjI5P3NvdXJjZT1ndW10cmVl&jid=1173189&xid=2180374229
5h
1
SavedSave
Urgently looking for GAP Cover (Medical AID) Sales Consultant.Who are we? Financial Service Industry that is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business, which comprises a large force of both tied and independent intermediaries as we as the staff who support them. We are dedicated to meeting the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients through intermediaries and directly. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer lifes financial questions. Ultimately, we grow and protect wealth.
What will you do?
Perform outbound dialing on specified campaigns as contractedHandle online applications received via the websiteContact interested clients and present the product to the clientAchieve contracted performance targetsSubmit applications for fulfillmentMaximize business opportunitiesQuality delivery /Recorded customer informationEnsuring ongoing business relationships with clients
What will make you successful in this role?
Qualification & experience
Grade 12 qualification2 years inbound/outbound experience in a call centre environment1 year medical aid gap cover experience preferableClear criminal and credit record
Knowledge and skills
Good understanding of Financial Services Industry related legislation and regulationFluent in both English and AfrikaansCommitment to the FAIS Act and meeting Fit & Proper qualification requirementsWillingness to work overtime
Personal qualities
Selling skillsComputer literacyCommunication skillsPlanning and organisingBuilding and maintaining relationshipsTreating Customers FairlyInitiativeContinuous learningTenacityDecision makingProblem solving
Core Competencies
Cultivates innovation - Contributing independently Customer focus - Contributing independentlyDrives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently
Build a successful career with us Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great thi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzY0NjI2MjQ3P3NvdXJjZT1ndW10cmVl&jid=1246663&xid=2364626247
5h
1
A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.
Come and join the team to benefit from the following:
Medical aidShift allowanceIncentivesSubsidised TransportA young and vibrant work environmentExposure to international clienteleTraining and great growth potential within the company
You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:
Qualifications and experience:
Matric or High School equivalentPrevious customer service experienceInbound Call Centre experience advantageousPrevious travel or tourism industry experience advantageous
Competencies:
Excellent language skills in German (mother tongue) and EnglishExceptional communication skillsComputer literate in MS Office packageExceptional service and support orientationClear criminal and credit recordAbility to work shifts: Monday - Sunday
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTk2Mjk4ODE3P3NvdXJjZT1ndW10cmVl&jid=1156162&xid=4196298817
5h
1
Key Responsibilities:
Act as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentWow existing and potential clients with first-hand knowledge of African properties and destinationsPrepare attractive quotations and itineraries that complement individual client expectations and budgetsEffectively action the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)Collect client payments - ka-ching! - And approve supplier invoices for paymentProvide customer support before, during and after travel - ensuring that current customers remain satisfiedMeet and exceed monthly and quarterly sales targets set by the companys Sales Managers
Requirements:
Excellent communication skillsMust have experience in African travel experts who fit the following profile:3+ years of experience in a sales role for an African inbound tour operatorIn-depth knowledge of Southern African safari/luxury holiday destinations, including South Africa and surrounding destinations in Botswana,Mozambique, Zimbabwe, etcExperience selling other regions of Africa and Madagascar would be a plus!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTcxOTkzNjE2P3NvdXJjZT1ndW10cmVl&jid=1303212&xid=2171993616
5h
1
SavedSave
About the Role:
Reporting to the Software Development manager, your role is to maintain the current software infrastructure and to consult on and develop future software infrastructure. You’d also be responsible to develop solutions through the involvement of various aspects of the software development lifecycle including design, implementation, testing, installation and support.
Requirements:
Degree in Computer Science/Information technology or relevant tertiary qualification2 - 4 years development experienceKnowledge of Amazon Web ServicesExperience and knowledge of Python, HTML, JavaScriptMust be completely comfortable using various IT tools to perform the key functions of the job
Tech Stack:
DB: PostgreSQLETL: PythonInfra: AWS (Lambda, Route53, API Gateway, CloudFront, S3, SES)Dev Tools: Git, Bitbucket, Pipelines, Slack, GitkrakenOS: Ubuntu or Windows 10Apps: SagePay, SalesForce, JiraDashboards: Dash / PlotlyReporting: MS Office
Duties:
First Line operational support handling queries resulting from the application of the above both internally and from partnersBackup for Systems Development for running procedures or process associated with the aboveDeveloper resource for revision of processesFull working knowledge and understanding of the technical infrastructures and decision logic related to partner based interfacesMeet programming standards by following production, productivity, quality and customer-servicestandards, identifying work process improvements, implementing new technologyPlans programming projects by confirming program objective and specifications with clientsArranges program specifications by confirming logical sequence and flowcharts, researching and employing established operationsVerifies program operation by confirming testsUpdates job knowledge by participating in educational opportunities, reading professional publications and maintaining personal networksAccomplishes department and organisation mission by completing related results as neededSoftware Architecture Design, Software Development Fundamentals, Software Documentation, Software Testing, and Debugging, Software Maintenance, Software Algorithm Design and Software Performance Tuning
Benefits:
Medical Aid company contributions through Discovery Health for main members100% contribution to group risk benefits with Discovery Health (Income Protection and Life Insurance Cover)Study Assistance ProgramsWellness Programs and initiativesAccess to excellent Emplo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80Mjk1MDAwNzc/c291cmNlPWd1bXRyZWU=&jid=908514&xid=429500077
5h
1
SavedSave
JOB SUMMARY
The Accounts Payable Clerk is required to:
Process/post invoices and credit notesReconciliation of creditors accounts and resolving queriesPaying creditors on time (according to payment terms)Confirmation of Intercompany balances
DUTIES & RESPONSIBILITIES
Invoice processing, payments and reconciliations
Receive and verify invoices and all relevant documentation to process payments for creditorsFollow up on all missing documentationEnsure that payments have been authorized according to the required financial proceduresPerform the day-to-day processing of accounts payable transactions according to the relevant accounting system for payment authorizationValidate, approve and post invoicesPrepare vendor reconciliationsResolve all vendor queriesPrepare the paperwork/backup documents for payment runEnsure suppliers are paid on pre-determined payment termsMonitor vendor accounts to ensure that payments are up to dateForward proof of payments to suppliers when requiredMaintain a current and accurate filing system for the creditors functionAssist with general administration and financial dutiesConfirm the Intercompany balancesMake sure that the vendor age analysis has no queries (especially no debit or old outstanding balances)Verify B-BBEE status with vendorsAccurately capture company credit card transactions within the correct periodPurchase order maintenanceOpen receipt maintenance
MINIMUM QUALIFICATIONS
Relevant Diploma or degree – preferred but not necessaryExperience in Financial administration or in a financial support role
MINIMUM WORKING EXPERIENCE
5 years relevant experience
TECHNICAL COMPETENCIES / KNOWLEDGE (What you need to know)
Computer literateProficient in Microsoft ExcelFinancial background
SKILLS & ABILITIES (What you must be able to do / display)
Ability to work well under pressureEffective written and verbal communication skillsWork independently as well as in a teamEffective prioritization and quick problem-solving orientation are requirements to achieve multiple departmental deliverables on a timely basis in a fast-paced categoryHighly organized, with the ability to adapt to change
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODM0MjczNTg3P3NvdXJjZT1ndW10cmVl&jid=1180746&xid=1834273587
5h
1
Responsibilities & Duties
Lead the design and evolution of the company’s social media strategy that is global in its reach but local in its storytelling, that grows brand engagement, reaches target audience (existing and new) and, as a result, increases conversionServe as the social media expert within the company, maintaining a cutting-edge understanding of best practices, features, strategies, channels and tacticsCreate and manage the social media calendar and content based on the company’s product marketing priorities and broader cultural and industry trendsDaily community management and social customer serviceDesign and execute monthly social media reporting on key metrics, including growth in followers, engagement, traffic and conversions. Create and share out monthly performance reporting, including with senior leadership. Uncover insights and develop actionable recommendations for how to move the brand forward in social media based on performance.Influencer outreach marketing, developing brand credibility and promoting awareness of our brand to larger or new audiencesSupport local camp teams and local social media channels in growing their engagementDevelop an approach for experimenting, testing and measuring social media featuresPropose social media and campaign-specific KPIs and benchmarks to achieve and bypass brand goals and objectivesWrite for the company blog found on the websiteContribute to campaign-specific or new business projects as directed by management from time-to-time
Requirements & Qualifications
Five years of experience working directly on social media and digital strategyAn ability to work in a fast-paced environment, prioritize and deliver against changing priorities, multiple stakeholders and aggressive deadlinesExtremely well-versed in social media and digital technologies, constantly informed on industry developments, including consumer trends and new technologiesKnowledge of digital PR, influencer and social marketing with a solid understanding of how to create engaging experiences and articulate them through a multitude of social, digital and mobile channelsExperience with social / digital scheduling tools approaches to measurement / metrics and reportingAble to work with and advise teams and stakeholders from around the world with differing levels of social media knowledgePhotoshop, photography and videography skills are a plusExperience or passion for the travel or safari industries is preferred, but not required
Required Work Practices
Across all interactions, promote the image of the commercial team as a best in class externally with our clients and internally with our key stakeho...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NzM1MTg1NjE/c291cmNlPWd1bXRyZWU=&jid=1305132&xid=873518561
5h
1
Responsibilities and Duties
Handling of safari requests from agents with planning costing an accurate information within the required turnaround timeProactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, and offering additional information as neededFollow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safariOn confirmation complete the safari file with all the information requiredBuild and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales processFollow up with agents after a safari for any feedbackReport any errors or issues to your line manger immediately on discoveryProvide proactive support to colleagues during peak or leave timesProactive approach towards your personal and departmental target and working together with management to ensure we reach these targets
Requirements and Qualifications
Experience in and knowledge of Safari Sales is requiredExperience in and knowledge of East Africa Safari Sales is an advantage 10-15 years of experience in the broader industry sector (hospitality & tourism)Experience and a good understanding of the safari tourism environmentExperience as many aspects of the industry as possible, more than one side of the fenceExperience in dealing with and delivering on western business demandsExperience with trave l& reservation systemsSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExcellent communication skills, a service delivery mindset and a strong customer service focusTarget-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentAbility to find commercial solutions to problemsGood knowledge of sales systemsStrong administration and organizational skills with great attention to detailThe ability to work well under pressureProactive mindset and can-do attitudeExperience in handling demanding situations (e.g., complaints, last-minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredAbility to work independently as well as within a broader team setupEnergetic and eager to learn
Required work practices
Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with key stakeholdersAs a key point of contact and the fa...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDU0OTQzNjA/c291cmNlPWd1bXRyZWU=&jid=1470663&xid=105494360
5h
1
SavedSave
Company based in JHB
Position - Senior Back Office Engineer
Salary Range – R45 000 – R50 000
Must be prepared to travel to lodges on occasion.
Start Date: ASAP
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES (AT LEAST 5 YEARS)
Designing, implementing and maintain complex IT systems.
Experience administering Virtualisation technologies (VMWare preferred).
Experience supporting MS 365 environments.
Enterprise Security Services (Endpoint, Server protection).
Experience implementing and supporting Microsoft products including Active Directory, LDAP, Exchange, Remote Desktop Services, and IIS.
Messaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF).
Enterprise storage management (EMC, EqualLogic, iSCSI, LUN, Load balancing)
Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet), Firewalls.
Strong documentation and policy writing skills.
DESIRED EXPERIENCE & QUALIFICATION
VMWare certified, MCSE, CCNP, ITIL certified
Microsoft 365 certified, MS Azure, SharePoint
Project management experience
Experience with Disaster Recovery
Experience in administering cloud platforms
PERSONAL ATTRIBUTES:
Willingness to find valuable work and pursue positive outcomes without instruction
Able to work fast and accurate
Able to navigate complex challenges and implement strategic solutions
Inquisitive, intelligent, intuitive, honest, determined, articulate, meticulous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzA4NDE2NDU/c291cmNlPWd1bXRyZWU=&jid=1322400&xid=170841645
5h
1
Basic Function
This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization through the. To ensure:
Smooth Functioning of the various channels of Recruitment
To mentor the Executives, in respective Teams
Essential Functions
Ensure that the process transactions are processed as per policy / proceduresEnsure that the assigned targets are met in accordance with SLA and Internal standardsEnsure that the quality of transaction is in compliance with predefined parameters as defined by Process ExcellenceEnsure adherence to established attendance schedulesEnsure adherence to Company Policies and Procedures
The performance parameters include the following:
Development and management of New and Existing vendorsCost effectiveness of hiring through that channelQuality parametersCompliance adherence in process and auditsNumber of defects made against the Offers rolled outAttain consistency in time to hire of candidatesOffer to Joining Ratio
Primary Internal Interactions
Team for the purpose of coordinationManager for escalations, unresolved issues, appraisals and reviewsSAVP / VP for solving the issues unsolved by the immediate supervisorOperations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposesFinance and Commercial departments for settling vendorCustomer Experience Analysts and Trainers for the purpose of Voice Capability assessments
Primary External Interactions
Vendors for:
Hiring candidates, Lining up candidates for interviews and also assessing their performanceGiving AdvertisementsPreparing promotion material
Skills
Process Specific Skills
- Interviewing skills
- Feedback skills
Soft skills (Minimum)
- Excellent Communication skills – written and oral
- Should be confident and willing to work in shifts and travel
Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment
- Computer proficiency – MS Office
- Team handling skill
- Should be able to take decisions in all kind of situations
- Orientation towards data and MIS
Soft Skills (Desired)
- Self starter
- Good Listening skills
- Dependable
- Matured to carry out assessments
Education Requirements
Matric (Passed)Appropriate Tertiary Qual...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTY0NjQzODUwP3NvdXJjZT1ndW10cmVl&jid=377549&xid=3564643850
5h
1
Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processesEnsure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are metManages/Leads innovation/PE projectsAssist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations TeamTimely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performanceConduct regular Gage R & R / calibrations sessions internally and/or with clientsPerform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC proceduresDrive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findingsTrain / mentor QCAs on quality tools and conceptsSupport Six Sigma ProjectsSupport baseline activityResponsible for making and presenting MBR slides from Quality Excellence perspective
Competencies Required
Fosters a spirit of collaboration and team workContent DevelopmentNetworking & InfluencingBasic Statistical AnalyticsOperational planning and Process managementKnowledgeHas a bias for action. Superior ImplementationResolves Conflicts ConstructivelyFeedbackCommunicationConformance with Policies/CompliancesProcess Mapping and DocumentationAbility to Work IndependentlyMonitoring and reviewingProblem Solving
Preferred Skillset
Exceptional listening and analytical skillsExcellent oral, written and interpersonal communication skillsIntermediate level of knowledge in MS-OfficeWork accurately and with an eye for details
Requirements
2 years Leadership experience4+ years of experience as a Quality AnalystPreferably BPO experienceA Bachelors/College Degree any field is an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjk3OTY1Njk1P3NvdXJjZT1ndW10cmVl&jid=370512&xid=1297965695
5h
1
We Urgently in need of a Senior Assistant Vice President for IT Operations
Basic Function:
End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.RespResponsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations.
Essential Functions
Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal ,external , client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Primary Internal Interactions
Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams.
Primary External Interactions
Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management.
Education Requirements
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.
Work Experience Requirements
Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment.
Contact Person
James Knoll
james@abcworldwide.com
Business WhatsApp
074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ3NjQ5NjMyP3NvdXJjZT1ndW10cmVl&jid=1315933&xid=2847649632
5h
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