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We are now accepting applications for a Manor House Manager people with drive and passion for the industry, the ability to lead the team of our boutique hotel and to maintain our Manor House standards.The ideal person should have good interpersonal and communication skills, have good product knowledge, be guest centric, team player and have a keen eye for detail. The position requires that the candidates have a minimum of Grade 12 or equivalent, 5 years experience in management positions within a 5* environment. Must have a valid drivers license with PDP. A working knowledge of MS Office, Micros or similar systems, as well as front office, butler, concierge and guest relations skills. A Hospitality qualification; and knowledge of SAP, Guest Connect, Jarrison and Concept will be advantageous.Duties include, but are not limited to: Ensure and maintain a hands on customer services delivery;Maintain the Manor House standards;Drive, manage and report on all operations of the Manor House;Drive revenue, monitor and control expenses and use of resources;Continuous improvement and innovation of our service delivery;Organize and supervise all staff; manage and control performance appraisals and training.If you believe you have suitable experience and qualifications, please apply online.Application Process: Closing date: 22 May 2022 Where to apply:
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0NTI2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242699&xid=1109_94526
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KEY OUTPUTS
Meet and greet all guests, say goodbye to all guests, know all guests by nameUnderstand personal guest needs through interactionWhen required to do so, conduct thorough orientation of new guests on arrival and inform the kitchen of any dietary requirements, liaise with guides and butlers with regard to any special requestsTransmit guest information to other lodges and get information from other lodges before guests arrivalCover all daily and weekly requirements of the Lodge Manager, especially budget control and guest delight activitiesWhen required to do so, assist with room allocation and planning for future bookings well in advance – read all day sheets thoroughly and plan for any special requests, requirements or occasionsBe present at all morning meetingsWhen required to do so, plan all tomorrow’s activities and transfer activities with the guides/trackers/driversEnsure that all rooms are checked by Guest Relations – Housekeeping Manager before the guest’s arrivalIn co-ordination with other management, host guests at all mealsManage check-outs and invoices when Lodge Administrator is on leave or needs assistanceAssist with monthly planning – training, guest requirement and staffing levelsFamiliarise yourself and adhere to the Company Policies and ProceduresSit in on Disciplinary procedures – sound knowledge of all policies and procedures and labour relationsEnsure that minimum standards as per BOPs are adhered to in all departmentsPromote and instil a passion for Going the Extra Mile throughout all departmentsClosely manage all guest delight activities together with other management, butlers, guides, housekeepers and other staff as necessaryAttend any departmental and finance meetingsOversee stock takesSpot check equipment, replace and improve when necessary. Manage annual on on-going maintenance and deep cleaning of furniture etc.Welcome packs for new staffOrganise training workshops with the lodge managerCheck uniforms are correct, name badges are worn etc.Ensure monthly operational stock takes are done and that you order up to parMaintain par stock of crockery & cutlery, linen, operational smalls, and guest amenities in the store rooms. Ensure the store rooms are kept neat and tidyRegular “walk-about” the office, stores, laundry and workshop - tidy, dusted, clean, including toiletsHelp drive:Company LifeNew “stories of the Company”Community involvementTraining and records of suchStaff delightGuest Delights, Uniform, Cut & Crock, Ops Smalls and GA
PREVIOUS WORK EXPERIENCE REQUIRED:
2 years’ experience ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTI1NzczNTMzP3NvdXJjZT1ndW10cmVl&jid=1209462&xid=1125773533
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Please note that this is a live-in position based in Botswana’s Okavango Delta.
KEY OUTPUTS
Keep the wine list up to date, in coordination with the Regional Chef and Operations Manager· Confident in recommending food and wine pairings to guests, taking into account their personal tastes and food choices· Assist with preparation and service of wines and other drinks· Manage cost and quality controls· Manage wine room and ensure it is fully-stocked· Develop and motivate team members through capability development
PERSONAL CHARACTERISTICS
Self-confidence, maturity and friendliness· Passionate about service, guest delight, and maintaining the golden thread· Clean, neat and tidy as a person and in the workplace· Willingness to work to the guests’ timing, not your own· Confidence in food and beverage service· Ability to work as part of team and effectively communicate with guests, butlers, kitchens· Multi-tasking in a fast-paced environment
KNOWLEDGE & PREVIOUS WORK EXPERIENCE REQUIRED
Previous experience as a Sommelier, Wine Steward/Stewardess or similar role· Ability to create tasteful food and wine pairings· Extensive knowledge of Southern African wines and vineyards· Previous experience with a Point of Sale system an advantage· Certification as a Sommelier or degree in hospitality
This talented individual should have excellent organisational skills whilst showing confidence in their skills and knowledge. They also need to be able to work under pressure and enjoy working with people
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDM5MDgxMDYwP3NvdXJjZT1ndW10cmVl&jid=1503277&xid=1039081060
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KEY OUTPUTS
Managerial
Overall responsibility for the effective management on all levelsOverall management of all operational management at the Tented Camp and direct support to the Management Team including Security, Chefs and Guiding TeamDevelopment, Training and relief schedules of all direct reports managementOverall responsibility for all permanent and seasonal staff at KTTC and the creating of an environment of learning and development within the company valuesOverall communication between General Management, HOD’s and general staff departments through all levelsManaging HR issues and industrial relations proceduresManaging the Tented Camp in absence of General and Assistant General Manager
Financial
Assisting in creation of lodge budget in conjunction with the General Manager and Lodge accountantActive management of stocks in the Camp such as crockery and cutlers, linen, operational items, spa stocks and safari shop stocksCreate an environment of care for equipment, saving and sustainability
Operational
Management of all Guests areas and exceeding of guest expectationsOverall accountability of following up on all maintenance in ALL front of house areasOverall accountability to live the company behaviours and implement a culture of care and learningDaily, monthly and weekly training of Housekeeping, Butlers, Cleaners etc.Daily, monthly and weekly training of all Service departments within company standardsAssist with daily hosting during mealtimes, welcome, check in etc.Coordinating of reception for day sheets, reservations, VIPs, special requests and guest movementsAssist with daily/weekly/monthly departmental meetingsProvide support and guidance to the Head Housekeeper with Rooms checks, room maintenance and upkeep of company standard in the roomsProvide support and guidance to F&B Supervisor and Service Teams with Main area checks and upkeep of company standards in serviceImplementing and follow up on Development plan and performance management of F&B Supervisor and Lodge StaffCoordinate and actively oversee the exceeding of guest expectations and guest delightsOverall accountability for Leave cycles of Service staff, Reception and Safari ShopDaily and weekly meetings with Assistant GM and GM for smooth operations and updates at the CampDaily and weekly feedback to Reservations on Agents, bookings etc.Implementing of new standards, equipment and active participation into the company cultureImplementing of Fox Browne feedback, regional feedback and adhere to the company standards at all timesCreating an en...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDkyODI4NTgyP3NvdXJjZT1ndW10cmVl&jid=1157606&xid=1492828582
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The Villa is based at Sunset Beach, close to Milnerton/Tableview1) professionally trained in the manor of being a Butler2) professionally trained in food & beverage service3) must have experience working as a Butler / Concierge for at least 4 to 5 years in a 5 start Hotel or Boutique Guest HouseDuties:Overseeing correct layout, change-over and upkeep of table services for breakfast, lunch and evening meals; preparing dining tables in traditional English or French stylesMaintaining and cleaning valuable silverware, fine porcelain and crystal waresPreparing travel plans for daily excursions and luggage for international travelPreserving and assisting in the managing the Owners private art collectionManaging stock in the wine cellar and has a vast knowledge of wines in generalManaging and supervising the creation and upkeep of floral displaysUnderstanding, promoting and defending household protocols among staff and guestsAssisting in the training of household staffMaintaining exhaustive, up-to-date inventories of valuablesInviting and welcoming guestsServing food and drinks, ensuring proper service at all timeLiaising with the Villa ManagerTaking full responsibility of maintaining and clean all three vehiclesUnderstanding that when the Owners are not in the Villa, the Villa is to be maintained with a strict cleaning scheduleKnowledge and experience• Fluent command of English verbally and written communication• Honest and trustworthy individual with a pro-active mind set• Detail oriented with the ability to manage the entire smooth running of the home in absence of the Villa Manager• Extensive experience in similar position within a private family residence with contactable references• High level of experience in Valet, Butler and Service positions• Flexible and able to accommodate business professional’s schedule including public holidays and weekends• Drivers Licence (PDP would be an advantage)Personal attributes• Professional• Pro-active• Meticulous• Accountable• Reliable and trustworthy• Initiative• Energetic and dynamic• Attention to detailAdditional information• Schedule is flexible in accordance to the Villas & Owners needs• Availability required on all Weekends and Public Holidays when the Owners are in the Villa• Salary based on experience and qualifications for the right candidate• Full time placement with 3 month probation period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQxMjAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1149043&xid=1266_41201
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Miles Hospitality Training Academy Cape Town, South Africa All Hospitality 5* Jobs/Courses (Training)Waitrons Hostess Porters Housekeepers Baristas BartendersButlers T/Cs applyFollow this link to join my WhatsApp group: https://chat.whatsapp.com/KZ2lOzcanmIGBNZetxmhwFAre You Dreaming to work Around the World ✨️or Local ,Let us get You connected.(Rectruitment)❣️Cruiseships etcWhatsApp 073 937 7956 Check ✔️ Our Facebook pages Miles Hospitality Cocktail Drinks Making infoT@mileshospitality.co.za www.mileshospitality.co.za
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Miles Hospitality Training Academy Cape Town, South Africa All Hospitality 5* Jobs/ Courses (Training)Waitrons Hostess Porters Housekeepers Baristas BartendersButlers T/Cs applyFollow this link to join my WhatsApp group: https://chat.whatsapp.com/KZ2lOzcanmIGBNZetxmhwFAre You Dreaming to work Around the World ✨️or Local ,Let us get You connected.(Rectruitment)❣️Cruiseships etcWhatsApp 073 937 7956 Check ✔️ Our Facebook pages Miles Hospitality Cocktail Drinks Making infoT@mileshospitality.co.za www.mileshospitality.co.za
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ob Position: Butler and ChefRef: 4066Location: Midrand (Johannesburg)Salary: Commensurate with experience and qualification with possible live-in option
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzEwMTE1Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1265951&xid=1109_101156
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