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** job title:** call center manager
** department:** sales
** location:** midrand
** job type:** full tim e
** reporting to:** c e o
### job purpose:
the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform
### key responsibilities:
** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards
** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members
** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement
** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use
** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes
** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system
** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management
### skills and qualifications:
proven experience as a call center manager or similar management role in customer service or sales
strong understanding of management practices and techniques
excellent leadership and interpersonal skills
proficiency in technology, especially c r m software and call center systems
strong analytical and problem solving abilities
excellent verbal and written communication skills
bachelor’s degree in business administration or related field; master’s degree preferred
### personal attributes:
high emotional intelligence and resilience in high pressure situations
adaptability and flexibility to handle unexpected challenges
strong coaching and mentoring skills to foster a high performance team
### salary:
market related
### how to apply:
send c v, proof of experience, as well as all other supporting documents to john@designerwater com
1d
Midrand
Results for customer service in Job Seekers in South Africa
1
Hi there
Am urgently looking a job as helper cleaner laundry or any restaurant job
Am a young intelligent hard working person and fast learner
i can work well unsupervised
am always in time
i have good personal hygiene and respect
am good with customer service and communication skills
also i can do office cleaning
i can work at shops, restaurants, offices, factory, warehouse any many more
am always willing to help in cases of emergency even if am off duty
no criminal record
call or what's up
0639452251
thanks
call me if you are looking for a cleaner helper
12h
1
Hi there
My name is Brilliance
Am a young intelligent hard working person and fast learner looking a job as an office cleaner or tea lady with good experience
I have a lot of experience in office cleaning I can work well unsupervised neat fast and honest I can take your instructions very well and I love working hard because it brings good relationships with my employers
Am good at customer service and communication skills am always in time also am always willing to assist in cases of emergency even if am off duty am friendly
I have good personal hygiene and respect no criminal records am healthy
Please don't hesitate to call or what's up am available any day am ready to work and for interview
My contact number
0644199782
Thanks
17h
4
SavedSave
.Great communication skills
.A happy, friendly personality
.Customer service skills and knowledge
.Good level of literacy and numeracy
.Enthusiasm to develop your skills and knowledge
.Ability to work unsupervised and deliver
quality work
.Positive and approachable manner
.Team player qualities
You can Contact Thomas
20h
A SERVICE STATION BASED IN MKONDENI PMB IS SEEKING AN EXPERIENCED BOOKKEEPER.THE INCUMBENT MUST HAVE KNOWLEDGE OF:- PASTEL- BANK PROCESSING & RECONCILIATIONS- SUPPLIER & CUSTOMER PROCESSING & RECONCILIATIONS- MONTHLY VAT PREPARATIONS- ADMINISTRATIVE DUTIES - PAYROLL KINDLY FORWARD C.V./RESUME TO staxcvacancies@gmail.com
21h
1
SavedSave
** job title:** call center manager
** department:** sales
** location:** midrand
** job type:** full tim e
** reporting to:** c e o
### job purpose:
the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform
### key responsibilities:
** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards
** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members
** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement
** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use
** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes
** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system
** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management
### skills and qualifications:
proven experience as a call center manager or similar management role in customer service or sales
strong understanding of management practices and techniques
excellent leadership and interpersonal skills
proficiency in technology, especially c r m software and call center systems
strong analytical and problem solving abilities
excellent verbal and written communication skills
bachelor’s degree in business administration or related field; master’s degree preferred
### personal attributes:
high emotional intelligence and resilience in high pressure situations
adaptability and flexibility to handle unexpected challenges
strong coaching and mentoring skills to foster a high performance team
### salary:
market related
### how to apply:
send c v, proof of experience, as well as all other supporting documents to john@designerwater com
1d
SavedSave
Hi All,I have 31 years Secretarial experience in various industries. (Diploma in Executive Secretarial & PRO)I am a dedicated and trustworthy Secretary that gives of her very best at all times. I streamline office processes to ensure efficiency. I have excellent customer service and am blessed with the gift of common sense & logic. I also have a great sense of humour. I do not need to be micro-managed and am able to work on my own or in a team.Below is a summary of the calibre of Secretary I am:During her tenure for the past 6 years, she consistently exceeded expectations. Her dedication, outstanding work ethic, and exceptional skills were evident throughout her time with me. She possesses excellent communication skills and a positive don’t waste time attitude. She is trustworthy, reliable, and maintains a high level of professionalism. Her contributions have made a significant impact on our team’s success. I am confident that she will excel in any role she undertakes and would be an asset to your organization.I was retrenched at the end of August 2023 and am looking for permanent employment ideally however temporary employment will also be considered.I am looking for employment Monday - Friday in any industry in and around the area I live in being: Musgrave, Morningside, Glenwood, Greyville, Umbilo, Berea, Central Durban, Westville, Springfield etc.Thank you for taking the time to read my post and please feel free to share with anyone you know that is looking for a above average Secretary.Thank you.
1d
1
Are you looking for a reliable, skilled, and experienced IT technician to handle your computer and network issues? Look no further than me!I am a certified IT technician with over five years of experience in providing technical support, troubleshooting, and maintenance for various hardware and software systems. I have worked with clients from different industries and sectors, such as education, manufacturing, and call center. I have successfully resolved issues ranging from virus removal, network configuration, software installation, and hardware upgrades.I am proficient in using various tools and technologies, such as Windows, Linux, Mac OS, Microsoft Office, Veeam, VMware and Office 365. I am also familiar with cloud computing, cybersecurity, and web development. I am always eager to learn new skills and keep up with the latest trends and innovations in the IT field.I am a professional, courteous, and friendly IT technician who values customer satisfaction and quality service. I am flexible, adaptable, and able to work under pressure and meet deadlines. I am also a great team player who can collaborate and communicate effectively with other IT professionals and clients.If you are looking for an IT technician who can handle any computer and network problem with ease and efficiency, then I am the one for you. Contact me today and let me take care of your IT needs.
1d
1
SavedSave
My name is Nomfundo Mkhize, I am 37 years old. I have matric certificate and i also have experience in being a cashier, kitchen staff , merchandiser and General work as well. I am willing to work hard and achieve self experience. I have a good communication skill and i am very good with customer service. I am looking forward to hear from you. Please contact me onemail nomfundomkize@gmail.com
2h
1
Hi there
Am desperate looking a job as helper cleaner laundry assistant restaurant job office job or any job
Am a good hard working person and fast learner I can work well unsupervised neat fast and honesty I can take your instruction very well
i can do cleaning
do laundry
Ironing
folding
Packing
windows cleaner
and alm general works
am always in time
also i can work at
shops
offices
restaurants
hotels
and many more
i have good personal hygiene and respect am good with customer service and communication skills
i love learning am fast to learn
no criminal record
i can work as a waitress
no scam please
my contact no
0644199782
thanks
call if you are looking for a helper cleaner
2d
1
Hi there
Am Urgently seeking a job stay in or staying out position or part time peace job work am available any day I have good experience and references and good papers
Am a strong hard working person and fast learner I can work well unsupervised neat fast and honest I can take your house instruction very well and I love working hard because it brings good relationships with my employers
My job will including taking care of your children of all ages even newborn babies whilst you are busy or away cleaning the whole house do laundry ironing baby sitting office cleaning packing and all house chores am neat and strong energetic domestic lady with good personal hygiene and respect
Am always willing to assist in cases of emergency even if am off duty and am always in time good at customer service and communication skills
No criminal
Call or what's up
My contact no
0738741830
Thanks
Am willing to get good job
No scam please
2d
SavedSave
Greetings fellow employers and recruiters,
i am currently looking for temporary or permanent employment in pinetown, queensburgh and surrounding areas, willing to travel further depending on the salary offered monthly, despite attempts to earn a living through freelancing services, it's not working as well as it should, so will gladly take on a position as it is at the point where i desperately need an income
i have experience in the following:
administrative positions:
invoicing, quoting, ordering stock, stock taking, processing of payments and cash ups
sales positions:
sales of various products
analysis of fast sellers compared to slow sellers
display of products in a shop
online marketing:
creating ads
running google and facebook ads
creation and setup of facebook, instagram, tik tok accounts for social media
creation of websites through wordpress website builder only
updating a wordpress website
recruitment experience:
online recruitment and interviewing of english tutors for a taiwan based english tutoring company
adminstrative duties involving the recruitment process
customer service:
assisting with instructions on how to navigate an online shopping website
assisting with billing queries and requesting reversals of duplicate charges
use of internet, various software programs, the telephone and various cellphone apps
designing:
drawing furniture designs and kitchen layouts for customers seeking a new kitchen or a custom piece of furniture
for my full curriculum vitae you can contact me on, or whats app me on 073 147 0762
i will gladly take a position i am able to fill with the above experience, as i have no income at all at the moment
many thanks, michelle
2d
1
SavedSave
Greetings. My name is Dumile Ntuli. I am a 30 year old experienced male salesman. I have recently relocated to Glen Hills, Durban North. I would like to put forward my application for the sales vacancy you have available. I have extensive sales and marketing experience, coupled with strong administrative and communication skills. I'm well experienced with customer service, new business acquisition and relationship building and retention. I have most recently worked as an external sales representative for a pharmaceutical company based in Pietermaritzburg, with my allocated geographical area being the province of Mpumalanga. I have attached my resume for your review and I look forward to hearing from you.Kind regards, Dumile Ntuli 0678827096
2d
Requirements:Teaching diploma or relevant degree.Experience in Early Childhood Development (0-5 years).Minimum 2 years of managerial experience.Strong organization skills and computer literacy.Experience in customer service with excellent interpersonal skills.Ability to develop and implement effective methods to increase the company’s productivity.Strong leadership background.Dynamic, caring and driven.Own reliable transport.Mail the following to Hannelie@neuro-edu-group.co.zaUpdated CVReliable references & contact numbersCopy of your IDClosing date for applications - 25 April. Only suitable candidates will be contacted for short list.Position available immediately in Kuilsriver / Brackenfell area.
2d
Good day.Looking for employment in retail.I have progressive retail management experience. Managing liquor stores, foods, and non-foods, GMD, overseeing fresh departments, and online service delivery, with a focus on quality, customer service, and productivity. Hardworking and responsible with a resilient mentality. Customer-focused and staff management and training. I have a driver's license and vehicle to travel without problem.Thank you0717645049
2d
VERIFIED
1
Am desperate looking a job as helper cleaner laundry assistant restaurant job or any general job
am a young good hard working person and fast learner I can work well unsupervised neat fast and honesty i love working hard because it bring good relationships with my employers
am good with customer service and communication skills
i can do
cleaning
do laundry
Ironing
folding
packing
windows cleaner
and all general works
am neat and smart energetic person with good personal hygiene and respect
Also i can work at
shops
office
creshes
restaurant
warehouse
spazashops
and many more
i love learning am fast to learner
am always in time
also am willing to help in cases of emergency even if am off duty
no crime records
call or what's up
my contact
0849534498
thanks
2d
1
Good day Sir/Madam To whom it may Concern I hereby looking for a job and I promise to give it my all and work hard ,with dedication also with the best of my ability and commitment, able to plan and organize my daily duties, demonstrate integrity and willingness to the extra mile. I have worked as a Receptionist before with an experience delivering a world-class customer experience, comfortable to work under pressure in a fast-passed environment. I have worked at Clicks Oxford Street East London and also Clicks Golden Achre Capetown and Also worked in Beaconbay in an Architectural design group company called Mkhonza Architectural Design Group as a Receptionist /PA but it was a contract job and it ended and I have worked as a data Capture in Similile construction company also became Sales Agent in Oldmutual it was a part-time job .Also in Khwezi Lomso youth Center as an admin also computer facilitation for youth project.I bring along well-founded knowledge in commonly used Microsoft Office applications including excel, Word, PowerPoint, internet explorer and outlook. Also have Pastel Accounting and Introduction to financial management. With duties such as dealing with clients, Account queries, data capture, typing of quotations,Invoices, Statements, Compiling tender documents also drawings,Welcoming and direct visitors as well offering them refreshments, Typing/writing/Recording of minutes, Filling and record detailed keeping also electronically, forseen paying bills,handling the suppliers,Handling out going calls incoming calls ,Bookings(flights tickets, car rentals, hotels/B&Bs),Sending, Responding to incoming and outgoing emails also Preparing refreshments for meetings ,Perform Ad hoc duties, such as printing ,photocopying and Scanning and generalAdmin work ,Receive and issuing deliveries etc.. And also PA related Duties as I worked hand in hand with the Director of the company. I am dedicated individual looking forward to the challenges the new occupation entails and always do things with the best of my ability as also willing to learn because i am fast learner and people's person promise to give a excellent service to work as a team also as individual. I would be grateful to get the chance to finally convince you in person in a job interview as I'm desperately in need of this job. Please find the attached documents of my CV promise to bring the latest up-to-date documents in a chance of interview.Please find attached CV and Certificates documents. Im available immediately. Thank you for your time and looking forward hearing from you .Kindly Regards Nonceba Gaqa Email address: nonceba.gaqa05@gmail.com Contact details call or WhatsApp: 078133 1741
2d
Good Day, Am seeking full-time employment around a PA or Bookkeeper position. I have a strong, friendly, outgoing personality and enjoy being part of a team that can work well together towards a common Company goal. I like to succeed and thrive on new challenges and am always willing to learn new skills. Over the years I gained unbelievably valuable experience working in accounts and HR where I was fully trained in the use of accounting software programs.
I then furthered my education by sending myself for courses to become qualified in the above positions. My love for numbers and customers will always motivate me to do my best for the company I represent.
Duties:
• Pastel Accounting Partner V17/ Sage Accounting – Debtors & Creditors, Invoicing, Stock Orders, Stock Control, Bank Recons, Petty Cash, Foreign Exchange – Euro (Convert to ZAR)
• Most Import Duties • Vat Control • Bookkeeping to Trial Balance • Invoicing / Quotes • Bank reconciling - Trial balance • Vendor Import Documents - (Worldwide) Freight Co. • All related financial and Bookkeeping • Meeting with clients and discussing their financial and accounting affordability • Liaising with Freight companies (Imports & Export) • CFC – International VAT • Internet / Emails • Bookings / Appointments • Faxing / Filing / Scanning of all documents • Typing of Reports and Correspondence • Pastel Payroll /Sage & HR 2019 (480 Employees) • Control of Sales Journals / Management Report ° Oversee all Company Vehicles, Petrol, Major Services, Insurance, and Fines. ° Full Supplier Recons and Monthly Expenses ° In charge of processing all payments ° Petty Cash
I reside in the (Rugby) Milnerton area and have my own reliable transport.
Regards and hope to hear from company.
2d
4
Greetings everyone,I hope you're all doing well. I'm a 21-year old young woman who's looking for a job to start in the month end of April . I'm not choosy ,any vacancy can be highly appreciated. I have a diverse background of experience that includes roles for working as a waitress, house cleaner, sales consultant, and customer's assistant and event planner in a catering company.I've Mastered the art of exceptional customer service in the fast-paced world of hospitality, because I've previously worked as a waitress for several times and I've honed my communication and multitasking skills to create memorable dining experiences. House Cleaning Excellence: Through meticulous attention to detail and a commitment to perfection, I've provided top-notch house cleaning services, ensuring spaces are not just clean but also welcoming. So if you want someone to clean a house for you, I'm your girl and I charge just little R150 to R200 a day, nothing less. Sales Consultant Expertise: As a previous sales consultant in a call centre environment, I've fine-tuned my negotiation and interpersonal skills, consistently exceeding targets and building lasting client relationships.欄 Customer's Assistant Pro: Thriving in customer-centric roles, I've become adept at handling inquiries, resolving issues, and ensuring customer satisfaction remains a top priorities. Qualifications: I am Armed with a Diploma in Tourism Studies, I bring a solid understanding of the tourism industry, coupled with the ability to enhance customer experiences. Additionally, I am TEFL certified, showcasing my dedication to effective communication across diverse environments. I'm also Pursuing my bachelor's degree online,so a full time job would be appreciated because I study online.*If someone knows anything available, please try to contact me in my cellphone number: 0607375328 , for both calls and WhatsApp,or email: nombusogwala27@gmail.com , I'm staying in Phoenix goolams.
2d
1
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Good morning,As a versatile job seeker, I bring a diverse skill set and valuable experience in various roles, including cashier, communications control coordinator, hostess, and care worker. With my background in cashiering, I have honed my customer service skills and developed a keen attention to detail in handling transactions and managing financial records. My experience as a communications control coordinator has equipped me with strong organizational abilities, effective communication skills, and the ability to manage multiple tasks efficiently. Additionally, my time as a hostess has further enhanced my customer service skills, as well as my ability to work in fast-paced environments while maintaining a welcoming atmosphere. Lastly, my experience as a care worker has instilled in me compassion, empathy, and the ability to provide personalized care and support to individuals in need. With this diverse skill set and range of experiences, I am confident in my ability to adapt to new challenges and make a positive impact in any role I undertake.With regards Zimvo Cekiso
3d
After a year/s of being self employed I'm back on the job market again. My ñame is Sindi I'm 38 yeàrs old. Am an experienced senior Receptionist, I càn multi task between A busy Board,admin, customer care with ease. I need minimal to No training at frontline management. I'm also a BRUTAL sales person and chase revenue. I fully understand what customer service is and can maintain long lasting Relationships in business. I'm a fluent commentator and very vibrant yet professional.Sales, my first love. I started my own sales business àt 8 years I don't fear rejection ànd not afraid to knock on doors . The adrenaline and competitive levels are within me and real. I've sold Weird unfavourable products and still made headlines (literally) I'm a mother of two boys and have a stable family set up. I'm mobile and can work flexible hours and overtime. Because time is money and petrol is expensive let's discuss my salary expectations here. I will not settle for any position less than R8000 with commission. Nothing less than 10.000 on straight up basic. Thanks for reading thus far. My number is 0614887607. I reside in JHB South but very flexible to work around Any jhb parts. Stay blessed.
3d
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