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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exp...Job Reference #: 202642
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202645
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
• Shi...Job Reference #: 202413
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202426
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202420
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202425
2d
1
SavedSave
WAREHOUSE ASSISTANT MANAGER / PORT ELIZABETH – Our client is looking to employ a manager with the ability to manage 15 staff members that include drivers, pickers, supervisors and general assistants. Must have a valid drivers and own transport as will be a key holder, preferably residing within 20km radius of Deal Party.
Minimum Requirements;
Minimum of 5 years Supervisory/Management experience in the Distribution/Logistics industry
FMCG/Wholesale/Retail/Food Distribution experience with up to 1600 different food & grocery items
High level of trust, integrity, honesty, reliability and work ethic
As a final check on all products coming in and loaded out must be able to read, interpret unit of measures and quantities as per selling unit and count accurately
Ability to manage staff, control staff breaks and productivity in the execution of all tasks
Ability to multi-task, think on your feet, co-ordinate multiple tasks at the same time
Geographical knowledge of P.E., Surrounds, Karoo and Coastal town for routing purposes
Customer centric/focussed approach in the execution of all duties related to inbound and outbound
Good Computer Skills (Excel, Email)
Fluent in English – Read, Speak and Write
Basic HR knowledge
Must be good with numbers
Must be an Active and hands-on individual
The suitable Candidate will;
Be responsible for all Supplier delivery/receiving; All customer deliveries picking, loading out
All inter branch receiving and picking, loading out; All returns from customer/suppliers and inter branch goods
Investigations on stock movements, accuracy
Control product movement to correct locations within the facility to maintain product integrity
Housekeeping/Sanitation;
Health & Safety; Food Safety;
Timekeeping;
Control;
Accident/Incident investigations
Stock security
Inventory/stock controls/Cycle counts/Investigations/stock movements
Salary: Market related + monthly performance-based bonus
Hours of work: Monday to Friday 07:00 to 17:00/Sat 08:00 to 11:00 and Public Holiday as and when required/open
Application Process: Online applications will receive preference, https://www.dittojobs.com/jobs/view/415484296 ensure to upload a head and shoulder photo, alternatively you can e-mail solutions@workafrica.co.za, using Warehouse Assistant Manager PE as a reference. If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessfulJob Reference #: WAMPEConsultant Name: Claire OReilly
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
• S...Job Reference #: 202417
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202432
2d
1
SavedSave
My client based in Cape Town (Northern Suburbs) is currently looking for a Business Analyst to join them on an independent contract basis
IT
*All applicants need to be fully vaccinated*
Responsibilities
* Identify and define business requirements for new business models or changes to existing models (including definition of application requirements and any Graphical User Information (GUI) requirements)
* Analyze and design new business processes and organizational structures to support business requirements
* Create business process models, analyze models, and identify variances from operational and performance requirements
* Define and design changes to existing processes as required and ensure integration of changes into process environment
* Work with the project manager, architects, and other team members to define non-functional requirements (including metrics and performance goals) for the application
* Participate in transitioning the requirements and use cases to systems analysts and designers, and ensure a clear and complete understanding of the requirements
* Participate in quality management reviews throughout the Client Development Life Cycle to ensure requirements are fulfilled
* Review test approach and test cases to ensure coverage of relevant business scenarios, use cases and functionality defined
* Participate in testing to ensure that business requirements have been met
* As subject matter expert assist with investigations, business impact and benefits analysis, and updates of the business case
* Assist with benefit realization review
Qualifications and experience
* Matric/Grade 12
* Business Degree would be to your advantage
* Relevant accredited business /systems analysis courses
* A minimum of 2 years job-related experience, knowledge /experience within the Life Assurance industry (or in broader Financial Services industry)
* Knowledge of business and understanding of IT, and ability to converse in both domains
* Understanding of / experience with analysis methodologies, process disciplines and Client Development Life Cycle methodologies
* Ability to articulate complex or technical concepts and issues in business terms
* Relationship development
Competencies
* Strong analytical and numerical ability
* Problem solving skills
* Conceptual thinker
* Good communication / interpersonal skills
* Action / results orientation
* Quality orientation
* Knowledge seeking / learning orientation
If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NzQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242783&xid=1555_54741
2y
1
SavedSave
My client is seeking to employ an experienced Store Manager for their retail store based in the George area. The ideal candidate must possess high energy levels, provide exceptional customer service delivery, meet, and exceed sales objective and be passionate about the retail industry.
* Providing an excellent customer service experience
* Motivate and drive the team
* Reducing risk and stock loss in the store
* Managing a staff compliment of more than 10
* Ensure smooth and efficient running of the store
* Reduce and manage stock loss
* Budgets and store financial management
* Stock counts and inventory control
* IR (discipline)
* Store opening and closing
* Store banking, admin, investigate discrepancies
* Grade 12
* 3 years solid management experiencing, having managed more than 10 staff
* Experience working with store financials and issues of stock loss
* Fashion retail experience
* Grade 12
* 3 years solid management experiencing, having managed more than 10 staff
* Experience working with store financials and issues of stock loss
* Fashion retail experience
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*Description:*
End User Computing Networking Engineers provide a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore services to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions.
The Network Engineer focuses on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.
*Monitor infrastructure *
They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements.
*Identify problems and errors *
The Network Engineer identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution.
*Ensure resolution of incidents and requests *
They investigate first line support calls assigned to them and identify root cause of incidents and problems. They ensure that efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product request and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution with the service level conditions.
Where necessary, they escalate requests and exceptions to the 2nd line support team.
They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures.
*Incident management *
When required they will take responsibility receiving calls and incidents at the services desk. They assist in analysing and escalating the support calls. They also provide telephonic support to clients where required.
They update incidents with progress and resolution details.
*Shift management *
Network Engineers that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules.
*Reports *
Network Engineers are also responsible for producing breach and other reports that are necessary for the correct operation of processes. They identify failures and shortcomings in the current processes an
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Our client a Global Tech firm is seeking a Senior Security Solutions Architect to join their team in Cape town. They offer stability, growth, attractive salary, Benefits, exposure and an excellent working environment.This position participates in the ongoing security assurance, architecture design, security controls, incident response, security awareness and ISMS programsThe Security Solutions Architect offers detailed technical support to ensure the security capability within the assigned business area.Designs a complete and complex framework, system or product. Defines processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility. Conceives system interfaces and business application prototypes. Identifies, analyzes and resolves system design weaknesses. Influences the shaping of future products by contributing to the framework (architecture) used across multiple products or systems. Provides multi-layered technical expertise for next generation initiatives.Key Roles and Responsibilities:Offer detailed technical support in multi-platform IT environments and perform analytical assignments.Work on strategic projects to identify and investigate opportunities to use emerging technologies.Identify areas for improvement by reviewing new and existing information technology projects for compliance to it architecture.Work closely with users and other architects to define the requirements of an application and specifying an optimum design for subsequent development.Work with department heads and other managers to champion the priority of security initiatives.Deliver a center of excellence for information security, offering internal consultancy, advice and pragmatic assistance on information security risk and control matters throughout the organisation and promoting the advantages of managing information security risks more efficiently and effectivelyParticipate in the delivery of a layered defence strategy to protect our assets.Support peers in the design and build of an advanced security operations function.Provide subject matter expertise by advising on security architecture and riskMitigate enterprise vulnerabilities and reduce attack surface vectors identified through security reviews and controls implementation/Execute risk assessments, security architecture design reviews, and project security reviews, ensuring key applications and products are assessed for risk.Document and map the architecture of current security infrastructureOversee the design and operation of related security controls and improvement activities to ensure compliance both with internal security policies and applicable laws and regulations.Knowledge, Skills and Attributes:Developed technical capability across a broad range of security products / solutionsAbility to map business needs to technology solutionsUnderstandin
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Role Task:General:Working knowledge and experience of AWSWorking experience in building web-basedFull Stack Front-End / Back-EndRequirements Gathering:Strong ability to understand and interpret business needs and requirements with the ability to move concepts through to proposal and finally successfulExcellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues /Projects and Maintenance Requests:Ensure that all processes are investigated / considered in obtaining the specifications of the userPropose and review system design and evaluateReview and present proposed system solution to IT Project Manager / Leader and User Management or SystemDevelop systems solutions in line with quality and deliveryAWS experience will beInfrastructure experience will bePreparation of system/technical documentation (as per ISO standards).Ensure that the following steps in the Development Cycle are executed:Preparation of user/operation manualUser trainingSystem testing/parallel runsSystem implementationUser sign-off
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*Reference: CPM047747-AE-1*
Our client in the Accounting and Audit Industry is currently seeking an Audit Manager to join their team in the Eastern Cape. The incumbent MUST be a qualified Chartered Accountant. The candidate must manage an Audit Dept, which involves coordinating staff and work to produce a File and Annual Financial Statements for the partners. Purpose - present Partner with clean audit file and AFS
*Minimum Requirements:*
* CA(SA)
* Microsoft Office, Caseware, Pastel, Greatsoft (advantageous)
* People management
*Performance Areas (Responsibilities):*
* People Management
* Manage and supervise audit engagements
* Plan and co-ordinate work for up to 25 audit clerks
* Responsible for Staff Assessments (SAICA Assessment Process)
* Counselling, coaching and training clerks
* Perform Disciplinary Procedures
* Review work performed by Audit Clerks
* Weekly staff briefing
* Plan for upcoming jobs and continuously adapt plans to take account of changes
* Report to Partners and monitor progress on their jobs - act as a liaison between Partners and Clerks
* Meet with Clients regarding Audit/Accounting Issues
* Manage Client queries
* Communicate firm’s decisions to Audit Dept and feedback Audit Dept issues to Partners
* Perform specialist roles – Business plans, cashflows, tenders, Fraud investigations
* Adhoc: Calling over schedules, Title Deed Searches, Timesheet Review, Organisation of accommodation, car hire etc for jobs
Taking the next step in your career means that you are one step closer to the position you desire. Should you have relative experience, and you meet the necessary requirements, please apply for this role ASAP!
Please apply directly, by clicking on the apply button or visit (www.communicate.co.za)(https://www.communicate.co.za) for more exciting finance opportunities.
For more information, contact:
Consultant: Ariella Eschur
If you have not had any response from us in two weeks, please consider your application unsuccessful. Your profile will be kept on our data base for any other suitable positions.
R 600 000 - 480 000 Annually
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KEY RESPONSIBILITIES:Enforce the Company’sCode of Conduct Ensure that the CCTVMonitors, linked to the respective cameras are fully operational. If notoperational, to action via informing Management Conduct CCTVInvestigations pertaining to issues and transgressions on the SiteCarry out duties andtasks as per the Site Job Description Should there beinflux of incoming telephone calls, assist by answering the calls to avoid dropcalls Handle and resolve Client/ Tenants & Service Provider complaints Ensure that allfollow ups for investigations are concluded and feedback given to relevant stakeholders.Ensure that allhanding over queries is actioned timeously. Must multi-task fromSwitchboard to CCTV Operations Responsible for Control room related investigations and feedback Must be able to work 12 hours Shift (Day or Night) MINIMUM REQUIREMENTS:PSIRA Grade B Registered Matric Certified Solid Computer Proficiency3 to 5 years of C.C.T.V. Control RoomEMAIL CV TO ricardo@mlasset.co.za
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Logistics Administrator - Cape Town Logistics client of our based in Cape Town is looking for a Logistics Administration with 4-5 years Experience. Must be well organised and willing to learn. Must have a passion for Logistics / Import or Exports.Salary: Market RelatedMinimum Requirements:MatricLogistics or similar qualifications will be an advantage.4-5 years experience as Logistics AdministratorKey Duties:Co-ordinating collections/deliveries and managing required documentationLiaising with our clientsAnswer inquiries via phone and emailPlace collections and capture paperworkProactively track shipmentsCommunicate with clients regarding shipment delays and status updatesCommunicate with our vendors regarding shipment delays and status updatesTroubleshoot delayed shipments potentially finding alternate transitDeliver the best possible customer satisfaction through your interaction with your clientsEscalating queries and concernsQuickly identify and communicate new issues for expedient investigation and resolution
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JOB OVERVIEW / ROLE PURPOSE
The Application Engineer - Augmented Reality is responsible for investigating and analysing customer business processes, matching their challenges and requirements with P1s ability to offer solutions and demonstrating the business value of offerings to potential customers.
This individual will be required to interact extensively with prospects and customers, primarily supporting sales in a technical capacity, developing solutions for customers and secondarily assisting with customer support.
MINIMUM REQUIREMENTS
Qualifications
* Undergraduate Degree Technical
* Bachelors Degree with elements of Computer Science & User Interface Design
* BEng with Coding
* BEngSc in Digital Arts (Game Design)
* BTech IT Multimedia
* BA Digital Arts (Game Design)
* Bachelors in Computer Science
* Bachelors in Graphic Software/ Design
* Design Engineering
Industry Experience
* 1 - 2 years working experience in mining, product manufacturing, maintenance/ servicing sectors
* Exposure to an industrial equipment environment
Work Experience & Skills
* 1 - 2 years experience in JavaScript programming
* 1 - 2 years experience in User Experience (UX) Design
* 1 - 2 years experience in CSS and HTML programming
* Experience working with software platforms for creating Augmented or Virtual Reality Apps such as Unity & Vuforia
* Good presentation skills
* Proficient in Microsoft Office suite
* Access to reliable transport
* Availability for occasional business travel
Duties
The main duties of this position are listed below, and applicants will be required to demonstrate that they are able to perform these duties throughout a vigorous selection process:
Pre-sales Technical Requirements:
* Analyse client requirements, contributing to the design of the required AR Technology Solutions, inputting into the scope of work (SOW)
* Provide input into the design and definition of the Proof of Concept and business case development
* Develop and present technical presentations and customised demonstrations of Augmented Reality Solutions to prospects and customers
Solution Development and Delivery:
* Design, configure, and customise functional and technical AR solution requirements, aligned with client needs
* Complete consulting work on or off-site as needed on an adhoc or as part of an agreed SOW
* Develop an AR experience for the customer using AR software platforms and JavaScript and CSS programming
* Complete solution testing that covers various user cases and scenarios
* Plan, manage and perform customer adoption to ensure proper usage of and business returns from AR
* Training and mentoring to ensure user adoption
* Report on project balance scorecard measures of improvements achieved
* Installation and configuration of software for customers use
Solution Maintenance and Customer Support:
* Identify, troubleshoot, and proactively resolve incidents and problems within the solutions
* Develop new or enhanced methods and
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