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Our client is seeking a
detail-focused, professional, and approachable junior Duty Manager to join
their team!
Wanting to make his mark in
the industry The ideal fit for the role will have a min of 3 years’ experience
in supervising team members and setting goals and targets for their team.
The focus of the role is to
supervise the staff on the floor, addressing and de-escalating any issues that
arise during working hours, ensuring productivity, and developing management
reports. Working very closely with and reporting to the lodge manager.
Responsibilities
•
Oversee the team on the shop floor, and set out any duties or specific tasks to
be completed during the shift.
•
Hold team meetings and huddles to discuss the shift’s requirements and
expectations.
•
Ensure that team members are completing their duties to a high standard and
being productive during their working hours.
•
Manage the staff rota and schedule, ensuring sufficient cover at all times.
•
Assist team members with paid time off requests and approve them, ensuring
adequate cover remains.
•
Assist team members with any problems or difficulties they may have, including
friction or disagreements between team members.
•
Complete quarterly and annual performance reviews with the team.
•
Set and achieve business goals such as KPI’s for the selected location.
•
Provide insight and leadership when needed.
•
Ensure staff grievances are seen to.
•
Ensure the highest level of customer service for customers.
•
Book any training required for team members.
•
Follow health and safety guidelines at all times.
•
Assist in preparing management reports pertaining to budgets and or
productivity and performance.
Requirements
•
High School Diploma or above.
•
3 years' experience in a supervisory-level role or management role.
•
5 years' experience in the customer service industry
•
Strong leadership skills.
•
Detail-focused, with good computer skills.
•
Strong customer service skills.
•
Excellent communication skills, both written and verbal.
•
Able to write reports.
•
Physically able to lift up to 15kg• Good understanding of health
and safety in the workplace
• Strong problem-solving skills
Forward updated CV to – careers@bberecruitment.co.za
2d
We are wanting to appoint an experienced chef who understands African Cuisine, set menus and events caterning for our 4 star Guest Lodge in Lebowakgomo.Requirements are:1. Formal Chefs Qualification2. At least 4 years stable work experience as a Chef De Partie or Sous Chef3. Must be able to do food cost4. Must be able to order against projected occupancies5. Valid Driver's License and good driving experience6. South African CitizenTo apply, please send your CV, current salary and notice period, your whatsapp number and food portfolio to diversitymatters@diversitymatters.co.zaThe position offers single, shared accommodation (in other words, you share with a colleague).We regret, no couples.If you have not heard from us within 6 weeks of your application, please consider your application unsuccessful.
20d
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