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Results for collections in General Worker Jobs in Western Cape
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PURPOSE OF THE JOB
Provide data and analytical support to manage and improve Confluents sales processes and cycle, as well as utilizing pipeline data to help report, analyse and forecast the companys current quarters business.
HIGH-LEVEL JOB OBJECTIVEs
· Be responsible for accurate forecasting and pipeline analytics as well as reporting and analysis of sales results (including system dashboards)· Work with the (A)VP of Sales, RSDs and Finance to refine go-to-market models and sales methodology, including identifying and solving pain points within the organization and sales process· Proactively identify issues and solutions to improve the efficiency of the sales force· Participate in weekly, quarterly and annual sales planning by preparing and supporting the delivery of specific sales coverage and forecasting analytics· Lead efforts to standardize processes and systems (e.g. Salesforce.com) to enable accurate and efficient data collection and management of the company’s sales efforts· Partner with the Sales leaders to facilitate our global sales territory planning, by creating and allocating territories as the sales team grows· Own communication to the field and maintain calendar of communications from a global to subregion standpoint as well as sales process adoption· Manage all daily ad hoc requests from all business units (Finance, Compensation, AE’s, Data Science, etc.)· Work closely with other Sales Operations Managers to share knowledge, best practices and facilitate standardization across the whole sales organization
4.1 Level of Education Level of tertiary education Grade 12 Essential BA/BS degree Desirable
4.2 Professional Membership or Registration
4.3 Job - Related Work Experience
Job – related work experience 3-5 years of Sales Operations experience preferably in a SaaS/cloud company Experienced working with a Partner Channel Team is a plus
4.4 Job KnowledgeDeep understanding of Salesforce best-practices and functionality Comfortable engaging at all levels in an organization to deliver resultsExcellent communicator with proven ability to clearly convey ideas and information in written and verbal form to a variety of audiences
Advanced excel skills requiredEndless curiosity and a need to dive deeper for understandingAbility to develop and maintain effective working relationships and display diplomatic and remarkable interpersonal skills with colleagues and other partnersKnowledge of Tableau and Anaplan is a plus
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzEzMDUwMjkzP3NvdXJjZT1ndW10cmVl&jid=1156161&xid=2313050293
5h
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Key Responsibilities:
Act as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentWow existing and potential clients with first-hand knowledge of African properties and destinationsPrepare attractive quotations and itineraries that complement individual client expectations and budgetsEffectively action the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)Collect client payments - ka-ching! - And approve supplier invoices for paymentProvide customer support before, during and after travel - ensuring that current customers remain satisfiedMeet and exceed monthly and quarterly sales targets set by the companys Sales Managers
Requirements:
Excellent communication skillsMust have experience in African travel experts who fit the following profile:3+ years of experience in a sales role for an African inbound tour operatorIn-depth knowledge of Southern African safari/luxury holiday destinations, including South Africa and surrounding destinations in Botswana,Mozambique, Zimbabwe, etcExperience selling other regions of Africa and Madagascar would be a plus!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTcxOTkzNjE2P3NvdXJjZT1ndW10cmVl&jid=1303212&xid=2171993616
5h
1
We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader
Basic Function
Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Role / Responsibility
Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload
Competencies & Skills
Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred
Values & Behaviour
Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback
Work Experience Requirements
Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre
Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Additional Requirements
Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review)
If you are interested
Please share your CV with James Knoll
James@abcworldwide.com
Send CV along with current salary, expected salary and notice period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk5NTYwMDk0P3NvdXJjZT1ndW10cmVl&jid=1484496&xid=3799560094
5h
1
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Salesforce Engineer
We are on the lookout for a full-time Salesforce Engineer to be the technical lead of our Salesforce team.
Our ideal Salesforce Engineer will be a Salesforce enthusiast and share our passion for technology and sustainable tourism. We are seeking a detail-oriented technologist who is ready for a challenge and will take our Salesforce platform to another level. As our Salesforce Engineer, you will be responsible for leading the development and deployment of new features and functionalities, as well as driving day to day maintenance of Salesforce, with constant re-prioritization and adjustments being made along the way. You will work on projects that impact the highest priorities of our technology roadmap and the business, while collaborating cross-functionally with multiple teams to deliver results that impact company-wide strategic goals.
The right candidate will thrive in a high-functioning, fast-changing, and collaborative environment. This is a highly visible role that not only requires a proven ability to develop and maintain Salesforce, but it will also require to perform code reviews for other developers on the team and to lead efforts to launch programs and custom solutions that use Salesforce.
As a Salesforce Engineer , your responsibilities will include, but will not be limited to:
Lead the end-to-end process for Salesforce system administration and software development, from requirement gathering sessions with business leads, to design, development, documentation, testing, release of new features, and bug resolution for released feature setsAnalyse changes to Salesforce that are often complex, interrelated, and cut across multiple platforms, to fulfill complicated requirements and improve performanceCode review other developers working on the team working in SalesforceClosely partner with business stakeholders to conduct User Acceptance Testing (UAT) and sign off on successful implementations of featuresCollaborate with Head of Technology and Salesforce Manager to collect feedback, priorities, and ideas on Salesforce and translate these into a product roadmap for our Salesforce orgUse ClickUp to create and successfully translate business requirements and their acceptance criteria, as well as manage backlog of requirements prior to development of the product’s features and functionalitiesDevelop technical design specifications, deployment guide, release notes user guide documentations required for new in-house developed features or for Salesforce application (or 3rd party apps) featuresMaintain a governance model and change management process for SalesforceContinuously look for opportunities to optimise existing Salesforce code to improve overall performanceKeep up to date with all new Salesforce & Kaptio...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTE1NzM0NDc5P3NvdXJjZT1ndW10cmVl&jid=1513460&xid=1915734479
5h
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Role: Debt Collecting (UK Utilities)
Please apply to - melanie@abcworldwide.com
Assist clients telephonically with utility bills and outstanding debt. Advise and set payment plans and various packages that suit their needs. Promoting the sale of various types of utility services. Dealing with conflict resolution and providing service delivery.
Brief Job Description
Call handling, customer support and service deliveryCollections – great negotiating skillsExcellent communication skills both verbally and writtenComputer literacy – update systems accurately with relevant informationClient resolution skills – able to resolve client queries timeously
Competencies & Skills
Grade 12Minimum of 6 months experience as a debt collections/customer service agent/ sales experienceMust be available to work rotational shifts, weekends, and public holidays in line with client requirementsClear Credit and criminal record check
Remuneration
Basic Salary, Medical aid contribution, contribution towards Provident FundIncentives based on performance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDczMjcxNjg/c291cmNlPWd1bXRyZWU=&jid=1320671&xid=307327168
5h
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Urgently in need pf Data Analyst
As a Data Analyst, your responsibilities will include, but will not be limited to:? Strategise and identify ways of improving the overall quality of the data? Develop, implement and enforce data quality best practice guidelines,processes, policies, procedures, productivity standards, providing trainingand resolving operational problems.? Provide analytic and project management support to data qualityinitiatives? Determine business impact level for data quality issues? Provide accurate and appropriate interpretation of data, applyingknowledge to evaluation and analysis.? Analyse data for compliance to design specification (source-to-target) andexpected/anticipated behaviours, identifying quality issues andrecommending solutions? Perform root cause analysis on data issues and recommend data qualitycontrols and long term solutions to resolve gaps/issues.? Review, enhance, and update documentation workflows? Review SQL/ETL code to identify sources of data and the accuracy andcompleteness thereof.? Assist with the improving automated data quality processes and alerts ondata sets and reports.? Actively communicate to internal and external stakeholders or customerson quality issues with regards to the way data is collected, stored,processed or used.
? Assist business teams and management with the development andimplementation of operational metrics, dashboards and reporting
RequirementsOur ideal Data Analyst will possess:? BA/Bcom/BsC in Engineering, Statistics, Computer Science, Mathematics,Business or related field.? 1-3 Years as Analyst or experience in Data Quality Management/Validation.? 1-3 Years experience in ETL Scheduling & Migration (preferred Pentaho /Talend).? 1-3 Years experience in MySQL/SQL.? 1-3 Years experience in Tableau.? 1-3 Years experience in Google Suite + Microsoft Office.
Knowledge of the following will be advantageous:? Basic Knowledge of Salesforce? Ability to work with both technical and non-technical business owners toget things done.? Strong communication in order to liaise with key stakeholders such as themarketing and sales teams or the Tech team.? Problem solving and diagnostic acumen, strong analytical mind-set.? Acute attention to detail and organisational skills in order to prioritise tasksand relay insights to members of the leadership team.? Ability to self learn to develop required skills.
Contact Person
James Knoll
James@abcworldwide.com
Business WhatsApp - 074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTk3MDc1MDY3P3NvdXJjZT1ndW10cmVl&jid=1320002&xid=1597075067
5h
1
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We are looking for a Senior Manager for a company who own a collection of luxury restaurants and hotels along the Atlantic Seaboard.
You need to have:
~ minimum of 2 years’ experience at a luxury brand restaurant (5 Star preferable)
~ able to work a 6 day week
~ able to handle pressure and stress associated with this industry
~ reliable, honest, passionate about the business, loyal, energetic
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NjEzMzAzNDA/c291cmNlPWd1bXRyZWU=&jid=1298860&xid=461330340
5h
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Our client, a nonprofit housing institution established in 2004, offers affordable transitional and communal housing in Johannesburgs inner city and Cape Town - fully accredited by the Social Housing Regulatory Authority (SHRA). They are currently recruiting for a Housing Manager to Join their team based in Cape Town.
Job Purpose:
Rent collection and management of vacancies. Management of client relationships. To oversee the maintenance management of the buildings and the grounds. Management of visiting stakeholders, staff, and service providers.
Responsibilities:
Client Services Management
• Manage vacancy levels in the buildings by assisting prospective tenants, facilitating viewing of vacant units, sourcing new tenants, and conducting information and leasing workshops.
• Manage the rental collection process by distributing rental statements, reviewing arrears reports, following up on tenants in arrears, distributing arrears letters, and implementing credit control procedures
• Manage and facilitate the intake and exit process for new tenants, including welcoming and inducting them, discussing house rules, and completing take-on snag lists with both new and existing tenants while also managing the tenant exit process Service Provider Management
• Review the performance of relevant staff and service providers such as cleaners, maintenance personnel, security, garden services, refuse removal, and MES, by conducting meetings and providing feedback on their performance HR / Staff Management
• Identify, recruit, interview, and select suitable candidates for vacant positions on site; induct, train new staff, and facilitate the probation period process.
• Conduct performance appraisals, derive action plans to improve performance, identify training opportunities, conduct disciplinary processes when required, motivate teams, and hold weekly meetings Maintenance and Security
• Review overall maintenance and security of the building, liaising with the maintenance manager on identified concerns
• Address maintenance requirements reported by tenants by investigating work needed, requesting work orders, attending to minor maintenance, overseeing the in-house maintenance team, and reporting on service provider performance
• Manage the buildings condition by inspecting the premises, identifying concerns, investigating and reporting security or maintenance incidents, and ensuring the cleaning team is well-equipped and trained to maintain cleanliness Administration
• Complete weekly and monthly reports accurately and on time, attend meetings with Internal Influencers.
• Process and send all documentation to the head office Social Climate Management
• Review the social climate in the building, address minor social issues, and refer them to the MES social worker when necessary
• Report any major social issues and encourage tenant participation
• Address tenant behavioral issues promptly, issuing warnings as needed for violations of ...Job Reference #: 202655
5h
1
SavedSave
Urgent need of an Quality Analyst (George Area)
Requirements
Monitoring of transactions as per process guidelinesCampaign experience in Insurance or UtilitiesMonitor transactions as per targets and guidelinesProvide coaching and feedback to consultants following auditsPrepare quality presentations and reports as per requirementCollecting and analyzing trends and patternsReview and analyze quality results to identify development areasPropose action plans based on findings for improvement and assist implementation in collaboration with Operations.Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performanceAssist the process AM’s in identifying the training needs for the agentsConduct/participate in calibration exercises on regular basisHandle incoming calls for process as and when requiredParticipating in team huddles and providing brief on Quality performance in the processBrief new agents joining the process and explain how the quality functions operates in the process.Co-ordinate all process improvement initiatives
Work Experience
Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account
Education
Matric
Contact person
James Knoll
James@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTc2MTQwMDc3P3NvdXJjZT1ndW10cmVl&jid=1321143&xid=3576140077
5h
1
SavedSave
We are on the lookout for a full-time Salesforce Engineer to be the technical lead of our Salesforce team.
Our ideal Salesforce Engineer will be a Salesforce enthusiast and share our passion for technology and sustainable tourism. We are seeking a detail-oriented technologist who is ready for a challenge and will take our Salesforce platform to another level. As our Salesforce Engineer, you will be responsible for leading the development and deployment of new features and functionalities, as well as driving day to day maintenance of Salesforce, with constant re-prioritization and adjustments being made along the way. You will work on projects that impact the highest priorities of our technology roadmap and the business, while collaborating cross-functionally with multiple teams to deliver results that impact company-wide strategic goals.
The right candidate will thrive in a high-functioning, fast-changing, and collaborative environment. This is a highly visible role that not only requires a proven ability to develop and maintain Salesforce, but it will also require to perform code reviews for other developers on the team and to lead efforts to launch programs and custom solutions that use Salesforce.
As a Salesforce Engineer, your responsibilities will include, but will not be limited to:
Lead the end-to-end process for Salesforce system administration and software development, from requirement gathering sessions with business leads, to design, development, documentation, testing, release of new features, and bug resolution for released feature setsAnalyse changes to Salesforce that are often complex, interrelated, and cut across multiple platforms, to fulfill complicated requirements and improve performanceCode review other developers working on the team working in SalesforceClosely partner with business stakeholders to conduct User Acceptance Testing (UAT) and sign off on successful implementations of featuresCollaborate with Head of Technology and Salesforce Manager to collect feedback, priorities, and ideas on Salesforce and translate these into a product roadmap for our Salesforce orgUse ClickUp to create and successfully translate business requirements and their acceptance criteria, as well as manage backlog of requirements prior to development of the product’s features and functionalitiesDevelop technical design specifications, deployment guide, release notes user guide documentations required for new in-house developed features or for Salesforce application (or 3rd party apps) featuresMaintain a governance model and change management process for SalesforceContinuously look for opportunities to optimise existing Salesforce code to improve overall performanceKeep up to date with all new Salesforce & Kaptio features by attending educational workshops; reviewing releas...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTYwNDU5NTg5P3NvdXJjZT1ndW10cmVl&jid=1245811&xid=2960459589
5h
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QUALIFICATIONS NEEDED
Diploma in Electrical Engineering or equivalent
NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE
4 to 5 years relevant experience within a vaccine / biotech industry or equivalentSpecific machinery understanding and operational manufacturing experience within a similar environmentSound technical ability and hands on approach on maintenance activitiesExperience in having faced successfully local and international quality audits would be advantageous
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Ensure Utilities are maintained and servicedResponsible for monitoring of all systems that operate 24/7 and will be primarily responsible to respond to a breakdownEnsure service providers adhere to cGMP and Bio-safetyDraft and update relevant departmental SOP’s (Standard Operating Procedures) timeouslyUnderstanding on the principals of PLC’s, VFD’s, HMI’s and safety circuitsRead control panel electrical diagrams and correlate to installed partsTroubleshoot and fault find on control circuits and be able to find solutions to solve current issues or prevent future issues from occurringPerforms complex technical functions in support of engineering activities such as set up, operation, maintenance, modification, circuit testing, calibration and troubleshooting of electronic or electromechanical components and systems, experimental design circuitry, prototype models or specialized test equipmentWorks from schematics, diagrams, written and verbal instructionsConduct complex engineering tests to collect design data or assist in general research workAssist in the development of electronic equipmentAdjust and replace defective or improperly functioning circuitry and electronics components, using hand toolsRepair or modify cables and equipment returned by operational users or by personnel in the associated test and development areasAssemble experimental circuitry or complete prototype model according to engineering instructions, technical manuals, and knowledge of electronic systems and componentsRecommend changes in circuitry or installation specifications to simplify assembly and maintenanceAnalyse and interpret test dataAdjust, calibrate, align, and modify circuitry and components and records effects on unit performanceWrite technical reports and develop charts, graphs, and schematics to describe and illustrate system consideration by engineers in broader determinations affecting system design and proceduresUpgrade software and running software tests on existing electronic systemsMaintain detailed records of validity tests and upgrades perfo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDM4MDA3NzM0P3NvdXJjZT1ndW10cmVl&jid=370514&xid=3438007734
5h
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A great opportunity in the pharmaceutical industry. Join their team as a Management Accountant.
Duties include:
Support the Finance Manager and Finance team to assume full responsibility for the full management accounting function.
The management accountant role will be to undertake daily, monthly, quarterly, administrative tasks to ensure the functionality and coordination of the department’s activities to ensure meeting all deadlines.
KEY RESPONSIBILITIES
Management reporting:
Responsible for back flushing raw components within Syspro for MSAUpdate standard costs in the bill of materials within Syspro for MSAReview standard and actual costs for inaccuracies - MSA and AJNSetup and help manage the Inventory module for cost modificationValidate the cost of goods sold as part of the month-end closureAssisting in month-end close of the General Ledger for - MSA and AJNReview of monthly General Ledger Reconciliation file before final review by the Financial ManagerRun general ledger expense accounts in preparation for year-end auditDeveloping and managing financial systems/policiesAssist in managing queries related to the monthly financial results from internal partiesPreparation and submission of monthly VAT returnsMonthly fixed asset register maintenance of MSA and AJN in SysproOverseeing accounting year end processes to meet year-end deadlines
Prepare annual financial statements in accordance with IFRS for year-end
Assist the Financial Manager to prepare and review annual budget requirementInput of budget file into reporting tool for the year aheadProviding insightful financial info for the purpose of decision-making for the business
Financial analysis
Applies principles of accounting to analyse financial information and prepare financial reportsPrepares special financial reports by collecting, analysing and summarising account information and trendsConducts monthly, quarterly, ratio and trend analysisPrepares cash flow forecast modelsReview of Internal COGS for distribution and preparation of GP% analysis, variances investigations and graphs compilation monthlyAssist with and/or lead strategic projects in line with business requirements
PRE-REQUISITES
Relevant Finance qualification in an Accounting / Finance field; or equivalence of having fulfilled a similar role for at least 2-3 years in a deadline driven environment
TECHNICAL COMPETENCIES REQUIRED
Advanced computer literacy (Advance...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NTY2MDI4NjM/c291cmNlPWd1bXRyZWU=&jid=1206361&xid=756602863
5h
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Role: QA
Area: George/Cape Town
Please apply to - melanie@abcworldwide.com
We are searching for driven individuals for our Quality Assessor Role!!!
Brief Job Overview
· Monitor transactions as per targets and guidelines
· Provide coaching and feedback to consultants following audits
· Prepare quality presentations and reports as per requirement
· Collecting and analyzing trends and patterns
· Review and analyze quality results to identify development areas
· Propose action plans based on findings for improvement and assist implementation in collaboration with Operations.
· Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performance
· Assist the process AM’s in identifying the training needs for the agents
· Conduct/participate in calibration exercises on regular basis
· Handle incoming calls for process as and when required
· Participating in team huddles and providing brief on Quality performance in the process
· Brief new agents joining the process and explain how the quality functions operates in the process.
· Co-ordinate all process improvement initiatives
Competencies & Skills
Grade 12Candidate should have a minimum of 12 months of work experience in a BPO environment Clear Credit and criminal record checkShould be flexible to work in 24 x 7 environment
Remuneration
Basic Salary, Medical aid contribution, contribution towards Provident Fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzEwMTAzNjU0P3NvdXJjZT1ndW10cmVl&jid=1326304&xid=2310103654
5h
1
SavedSave
Urgent need of an Quality Analyst
Requirements
Monitoring of transactions as per process guidelinesCampaign experience in Insurance or UtilitiesMonitor transactions as per targets and guidelinesProvide coaching and feedback to consultants following auditsPrepare quality presentations and reports as per requirementCollecting and analyzing trends and patternsReview and analyze quality results to identify development areasPropose action plans based on findings for improvement and assist implementation in collaboration with Operations.Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performanceAssist the process AM’s in identifying the training needs for the agentsConduct/participate in calibration exercises on regular basisHandle incoming calls for process as and when requiredParticipating in team huddles and providing brief on Quality performance in the processBrief new agents joining the process and explain how the quality functions operates in the process.Co-ordinate all process improvement initiatives
Work Experience
Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account
Education
Matric
Contact person
James Knoll
James@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODE4MzM5NjI0P3NvdXJjZT1ndW10cmVl&jid=1320000&xid=1818339624
5h
1
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Our client, a wholesale floor cleaning products supplier based throughout South Africa, is looking to employ a highly-skilled Sales Strategist for their Cape Town branch.
Job Purpose
The Sales Strategist will be responsible to analyze data, provide data driven insights to the business, demand forecasting for procurement and sales as well as financial forecasting for the sales team. The Sales Strategist will develop analysis and reporting capabilities for sales and finance. They will also monitor performance and quality control plans to identify improvements. Investigate data quality, clean data, transform data, summarize data, and perform basic queries to support project related activities.
Essential Duties, Responsibilities and Skills
Ability to work with large datasetsExcellent Microsoft Excel skillsStrong report writing skillsStrong analytical and critical thinking skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracyThe ability to investigate data quality, clean data, transform data, model, and summarize dataAccuracy and attention to detailExcellent written and spoken EnglishStrong communication skills are essentialDemand and Sales ForecastingPeople managementBe able to work with data visualization tools like Power BINeeds to be self-driven, ability to work under pressure, by meeting deadlines effectively and efficientlyInterpret data, analyse results using statistical techniques and provide ongoing reportsWork with project team to prioritize business and information needsDefine new data collection and analysis process improvement opportunitiesOversee integrity of reports, both when developing new reports as well as when updating existing reports to ensure data is accurately presented
Education & Experience Requirements
Minimum Grade 12Relevant tertiary degree5-year minimum Data Analytics experienceMust have a valid South African driver’s license and passportMust have your own reliable vehicle
Skills and Abilities
MS Office proficient (Basic Computer Skills)Professional personal presentationAdministrative experienceAttention to detailAbility to problem solve and use initiativeExcellent verbal and written communicationBilingual: English and AfrikaansDetail oriented and deadline drivenAbility to work in a pressurized environmentAccountable, responsible, reliableTeam playerCustomer focusedIntegrity, credibility, trustworthiness, and a professional appeara...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjM1Njg5NTU3P3NvdXJjZT1ndW10cmVl&jid=1178162&xid=2235689557
6h
1
Drive overall performance and manage Utilities & Insurance voice processes within Sales & Service. Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Customer Satisfaction - as per agreed Key Success Factors.Process performance – as per agreed KSFs.Attrition - as per agreed KSFs.Quality and productivity ImprovementLevel of subject matter expertise – To be able to support team queriesAny other essential function that may occur from time to time as directed by the Supervisor.
Responsibility:
Manage teams and ensure customer satisfaction, quality and productivity targets are metMotivate team members and control attritionComplaint and escalation managementMonitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.Provide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frameClient Interaction, where required – Daily/Weekly/MonthlyEnsure compliance with internal policies and procedures, external regulations and information security standards.Collect and provide data required for various audits like GI/Internal AuditEffectively manage queue and balancing of work loads
Competencies & Skills:
Knowledge of the function, process and systemsCoaching and Feedback abilityClear written and verbal communicationEffective operations managementCustomer Service Orientation.Quality Orientation.Empathy for effective on the job coaching and feedback.
Education Requirements:
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.Minimum 3 years of work experience in Business Process Off-shoring.Should have at least one year of supervisory experience in international Voice business, preferably in the Utilities & Gas or Insurance industry.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82NTMxMzg0OTE/c291cmNlPWd1bXRyZWU=&jid=1295977&xid=653138491
6h
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DMS CAMPAIGN (Digital Media Solutions) – USA night shift
What they will be doing –Lead generation from an existing client base/Cold calling for medical insurance and other campaign
What their typical Day will look like:
Read from a scripted pitchTransfer warm leads to the USA teamWork towards exceeding transfer targetsEnsure high quality standards are adhered to
Candidate requirements:
Matric12 months outbound sales/customer service/Retentions/debt collection/tele sales/lead warming/insurance sales experience (Not essential but preferred)International outbound experience with sales/customer service (Not essential but preferred) Lead generation experience (as a duty)Neutral accentConfident/ PersistentMust be South AfricanMust be available immediately/ must be currently unemployed
Working hours: 16h00pm – 04:00am (night shift)
They will be working Monday – Friday plus 2 Saturdays a month (Possible)
Salary: R7000.00 and travel allowance provided and incentives.
Will be office based: Newspaper House,122 St Georges Mall, Cape town city center, 7925, 2nd floor
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/836678899?source=gumtree
6h
1
SavedSave
International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
2 years debt sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/3842007040?source=gumtree
6h
1
SavedSave
Inbound Debt Sales Consultant Meet the minimum requirements for daily calls
What you need:1 years debt sales experience Must have worked on a international campaignsHigh proficient in English written and verbalMust have neutral accentKnowledge of debt collection techniquesNegotiation skills needed
Basic salary R75000 increased to R8500 Transportation is provided Hours are 3pm to 4am Fantastic growth and opportunities await.
https://www.ditto.jobs/job/gumtree/2726505884?source=gumtree
6h
1
SavedSave
International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
1-2 years debt review, debt consolidation or sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Shou...
https://www.ditto.jobs/job/gumtree/3771622411?source=gumtree
6h
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