Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Filter & refine
Clear All
Top ads in General Worker Jobs
We are a firm of Facility Managers looking to employ a suitably qualified and experienced Building/Tenant Manager, at a Social Housing Facility for the City of Cape Town.The applicant must:· Be personable and presentable.· Have experience in Conflict Management & Dispute Resolution.· Have experience managing staff.· Have experience working with marginalised communities.· Be able to write reports and have strong administrative skills.· Able to communicate in English & Afrikaans.· Availability from the 1st of May 2024.The role involves:· Management of Cleaning and Gardening Teams· Management of Residents· Oversight of Security Teams· Oversight of Maintenance and RepairsBuilding/Tenant Management is a 24/7 role at the facility; Managers will work in shifts and must be prepared to work Night Shift (18:00 – 06:00)To apply, please submit your CV, supporting documentation, and a brief motivation as to your suitability for the role to hr@takenotesa.comSalary will be approximately R 17 000/month CTC (Based on the number of shifts worked).
11h
Pinelands
Looking for an experienced suspension technician to start immediately. Prior experience essential. No training on offer, not currently accepting relocations. Ability to weld exhausts would be massively beneficial. Send CVs to mikhail@motowngroup.net or contact me directly on whatsapp
1d
Kempton Park
Results for i am looking for a general job in General Worker Jobs in South Africa
1
SavedSave
I'm 45 years old African lady
I'm looking for a job as a receptionist, cleaner, Driving, looking after old people
15min
We are looking for young male with matric certificate and have computer skills, who can work with hands and willing to learn. No experience needed as we will provide training. Please forward your CV to lisbeth@laserpac.co.za
2h
Malawian man with code b south african licence looking for driving job
2h
1
SavedSave
Business Development Managers
Our Telecoms company is urgently looking to fill x6 Business Development Manager positions in the Port Elizabeth area.
This is a sales position in our fibre to the business (FTTB) division and the ideal candidate/s should be a hunter with telecommunications and sales experience.Your CV must indicate what area you have worked in – we require experience in the technology background – specifically telecoms infrastructure or software – technical or marketing. We require candidates with this kind of background please.
Responsible for and not limited to:
Achieving sales Pipeline build Cold Calling, Prospecting and Networking to attend new business customer meetings per weekBe fully trained and knowledgeable in the telecoms product stackFollow Our Telecoms Academy or external courses as directed / required by the business on a regular basisSolution selling of key products to new customersProspecting and presentations to potential customersAbility to scope customized solutions to suit customer needsManaging the customer journey (customer relationship management)Sales & campaign planningManagement reporting – Accurate and efficient management of sales statistics and reports i.e.Weekly Pipeline reporting, forecasting, precinct or sales areas statistics …..Develops a business plan and sales strategy for the market that ensures attainment of yourpersonal and company sales goalsInitiate and coordinates development of action plans to penetrate new markets and PrecinctsEfficient management of workflow procedures within areas of operational responsibility
At least you must have:
2-year ICT industry experience3 years junior management experience3 years successful Corporate Direct Sales experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODU3MzYyMDcwP3NvdXJjZT1ndW10cmVl&jid=1244253&xid=1857362070
3h
1
SavedSave
Vacancy Alert!Scrum Master Opportunity in Stellenbosch. PURPOSE OF THE ROLE:The Scrum Master’s role is to create flow within the DevOps Teams and ensure the team is running optimally by protecting the team and applying solid and practical SCRUM and DevOps principles. We believe that healthy individuals form great teams, which in turn produces excellent work, a key driver for the scrum master would be to look after the teams’ wellbeing, structure, motivation and productivity.The Scrum Master must ensure that:Teams are running optimally.Workloads are being managed.Communication within the teams are effective.Communication to business owners and EXCO is effective.This person must take on an active leadership role, leading and directing the technological effort of the organisation and act as a link between the technology department and the rest of the organisation. QUALIFICATION & EXPERIENCE: Relevant degree or course(s) in Agile, DevOps, Project Management or related fieldMinimum of 3 years proven experience as a Scrum MasterExcellent knowledge of DevOps and Agile (both SCRUM and KANBAN) PracticesBackground in planning IT implementation with DevOps frameworkIT implementation experienceSystem maintenance, updates, and enhancements through DevOps (Continuous improvement)Solid understanding of team dynamics, budgeting and business operationsExperience in managing technical team members
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODIyMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778483&xid=1108_178222
3h
1
Our client, a call centre located in Randburg, Johannesburg, are looking to employ customer service agents who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
Danish / Swedish / NorwegianPrevious customer service experience advantageousStrong PC literacyStrong customer orientationAvailability to work shifts (International Call Centre)
Job Description
Identify the needs of the end userAnswer chats, calls and respond to social media queries & emailsResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessaryMeets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintain a positive and professional demeanour and portray the company in a positive lightDemonstrates appropriate sense of urgency across channel responses and service levelsFollow company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies, and proceduresUses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDA4NjkwNjM1P3NvdXJjZT1ndW10cmVl&jid=579947&xid=3008690635
3h
1
GENERAL DESCRIPTION – JOB PURPOSE
My client a well-established NPO operating in Southern Africa with facilities offering a range of accommodation choices for independent, assisted, frail and dementia care for the Aged is urgently recruiting for a Fundraiser - Partnership Co-Ordinator for their Johannesburg Establishment (House) .
The Partnership Coordinator (HPC) / Fundraiser is a multitasker by nature. He / She has excellent communication, administration, and project coordination skills with a solid understanding of Marketing and Sales principles.
The HPC provides implementation and coordination on the ground level and ensures all event projects and activities are executed to both brand and organisational standards
REMUNERATION:
My Client offers a Competitive market related Salary package – Negotiable
COMPETENCIES REQUIRED (MUST HAVE)
Certificate / Diploma: Events Management, Administration, Project Management or HospitalityWell-presentedStrong verbal and written communicator (English, Afrikaans)Works well under pressureConscientious with tasksDetail-orientatedGood presenter (Formal and informal)PassionateOrganisedFriendly, approachableAdaptableAbility to establish priorities and work independently.Developed interpersonal skillsPrincipled, ethical, and professional.Consistently displays a high level of enthusiasm, energy, initiative, and drive.2-3 years prior experience in events, marketing and / or project management1-2 years’ experience in fundraising activities and initiativesExcellent verbal and written communication skills.Proficiency in MS officeValid SA Drivers licenceOwn vehicleOwn Smart phone device equipped with updated messaging and camera-functionality
GENERAL DUTIES AND RESPONSIBILITIES
Campaigns
Campaigns - Capital Projects as per budget (4 Quarters = 4 campaigns)
Plan and Coordinate:
maintain applicable project schedulesset up yearly planning tasks for all Capex projects needs as directed by the Facility Manager. (i.e., Maintenance Equipment, Gardens & Equipment, House Aesthetics Look & feel, Furniture Needs, Housekeeping & Linen, Washing Machines & Tumble Dryers, Nursing & Medical).Task tracking, deadlines, and deliverables as set on the yearly calendar.Develop a strategy to approach potential donors i.e., using micro campaigns.Work towards pledging line items on a 3-year forecast.Maintain donor relationship, both new and old.Maintain and track all supporting budget / f...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjQyOTA0MDE3P3NvdXJjZT1ndW10cmVl&jid=1265594&xid=1242904017
3h
1
SavedSave
My name is cecilia chidya from zimbabwe aged 24,l am married,am staying in cape town ( bellville) looking for cleaning and housekeeping job full time or party time, l have experience and l am willing to learn new things
l am kind , honest and generous
my contact is : 0740738286
3h
1
One of the TOP banks in S.A. is looking for an experienced Data and Solutions driven candidate to join their JHB team on a 1-year contract, to lead the user experience of Corporate Investment Banking operations. Assessments will have to be done with client. Responsibilities:Portfolio management Team management Stakeholder engagement - African countries, already have in-country Project Managers in place Strategy development and implementation Change management Project management Budget management Risk management Supplier management Provide data insights and offer solutions Non-negotiables: MatricRelevant degree No less than 7 - 10 years relevant experience leading successful transformational projects, must have worked within corporate and investment banking sector Great track record - reference checks will be conducted upfrontMust have a clear criminal record, clear ITC (Credit), clear fraud record Skills / competencies:Decision makerStrategic Solutions driven Data analysisStakeholder managementReportingExcellent English communication Conflict management Driving continuous improvement Process driven Self management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU5NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777133&xid=1108_177595
3h
1
Services : Sea, Truck, Rail, Air, WarehousingIndustry : We are looking for one in the logistics industry that has all round experience. Purpose : To drive exceptional customer experiences, foster strong relationships with key clients and independent consultants, and enhance logistics operations and business growth.Key Responsibilities:1. Client Relationship Management: a. Cultivate and maintain robust relationships with key clients and consultants, ensuring effective communication and serving as the primary point of contact.2. Account Strategy and Development: a. Develop tailored strategies for client satisfaction and revenue growth, including upselling and adapting to market trends.3. Solution Customization and Consultation: a. Analyze and provide customized logistics solutions, collaborate with consultants for mutual growth, and offer expert logistics advice.4. Problem Solving and Issue Resolution: a. Address client and consultant issues swiftly, working with internal teams for innovative solutions.5. Performance Tracking and Reporting: a. Monitor and report on key performance indicators, highlighting successes and areas for improvement.Desired KPIs:- Enhance client and consultant satisfaction and revenue.- Improve operational efficiency and communication responsiveness.- Engage effectively with independent consultants.- Achieve timely problem resolution and collaborative team efforts.- Provide valuable market insights and identify new business opportunities.Qualifications:- Proven experience in key account management, preferably in logistics or related fields.- Strong communication and relationship-building skills.- Ability to strategize, solve problems, and provide customized solutions.- Team collaboration and market analysis capabilities
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzU4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777120&xid=1108_177580
3h
1
SavedSave
Well established small audit / accounting practice in Monument Park is looking for accountants who wants to start or complete SAIPA articles
Requirements
MatricBCom degree in Accounting or Financial Management ( completed or in progress) Afrikaans and EnglishOwn transport and drivers license
Email CV, ID, License and transcripts to bernadette@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzE0NDkxOTE5P3NvdXJjZT1ndW10cmVl&jid=1719937&xid=1714491919
3h
1
Description: A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Problem Manager within the newly formed Proactive Insights Team within the BP&O Optimisation Department.
The Proactive Insights Team main objective is to issue prevention, automation or to reduce effort for Computacenter and our customers. This is achieved by using ITIL proactive problem methodology, enhanced tooling, and robust processes.
Requirements:
As a Proactive Problem Manager, you are required to:
Be enthusiastic and drive a proactive, pre-emptive and automation culture, focused on reducing reported Incident volumes as well as system events and improved user experience.Have a good understanding and experience of using ITSM tools to facilitate Problem Management.Be responsible for managing and prioritising your own workload and identifying successful proactive Problem opportunities.Drive root cause analysis for the Problems opportunities identified towards issue removal, automation, and effort reduction, in line with the defined Computacenter Problem Management process using ITIL framework.Produce high level reporting and business updates to both Computacenter and our customers, which Cleary define the value added from the service.Maintain a proactive Problem tracker and ensure all Problem opportunities are documented in the ITSM toolsetBuild and maintain relationships with key operational teams such as, Reactive Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team and all functions within Optimisation.
Qualifications/Experience/Sills:
Experience of ITIL framework, preferably with prior exposure to Problem Management and Incident Management rolesIntermediate skills using Microsoft Word, Excel and Outlook with previous exposure to Teams and SharePoint desirableWorking knowledge of Service Now and BMC Remedy ITSM toolsExposure or knowledge of data analytic tools such as Power BI and NexthinkDesire to expand abilities in data analysis and proactive problem solving.Ability to deliver successfully within predefined timescales.A self-starter, who can take the imitative but also able to collaborate within a team.Excellent verbal and written communication ENGLISH & GERMAN with the ability to pitch communications (verbally and written) for different audiences.Effective time management, organisational and workload management skills to ensure delivering work is not effected by the volume of work or conflicting priorities.Ability to present in a professional and business-like manner to internal and external customersAbil...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTA3Nzg0MjE5P3NvdXJjZT1ndW10cmVl&jid=1299700&xid=3507784219
3h
1
SavedSave
Urgently looking for an Intermediate Business Analyst
Role Purpose
Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative solutions to enable business objectives.
Responsibilities and work outputs
Conduct business analysis in line with business requirements:
· Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.
· Analyse and understand the business’ requirements and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions.
· Contribute to translating the business goals into design in line with systems architecture.
· Ensure the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.
· Collaborate closely with solutions teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.
· Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, re-usable and sustainable and solve complex business problems.
· Participate in user acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
· Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.
· Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.
· Define reporting requirements and integration points on affected components using, amongst others, diagrammatic representations.
· Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.
· Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.
Collaboration:
· Build and maintain relationships with internal and external stakeholders.
· Effective and consistent service delivery and support to all internal and external stakeholders in order to ensure that expectations are managed.
· Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service.
· Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance internal service delivery.
· Manage stakeholder query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to imp...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDE5OTU5OTg0P3NvdXJjZT1ndW10cmVl&jid=1311017&xid=2419959984
3h
1
SavedSave
Urgently looking for GAP Cover (Medical AID) Sales Consultant.Who are we? Financial Service Industry that is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business, which comprises a large force of both tied and independent intermediaries as we as the staff who support them. We are dedicated to meeting the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients through intermediaries and directly. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer lifes financial questions. Ultimately, we grow and protect wealth.
What will you do?
Perform outbound dialing on specified campaigns as contractedHandle online applications received via the websiteContact interested clients and present the product to the clientAchieve contracted performance targetsSubmit applications for fulfillmentMaximize business opportunitiesQuality delivery /Recorded customer informationEnsuring ongoing business relationships with clients
What will make you successful in this role?
Qualification & experience
Grade 12 qualification2 years inbound/outbound experience in a call centre environment1 year medical aid gap cover experience preferableClear criminal and credit record
Knowledge and skills
Good understanding of Financial Services Industry related legislation and regulationFluent in both English and AfrikaansCommitment to the FAIS Act and meeting Fit & Proper qualification requirementsWillingness to work overtime
Personal qualities
Selling skillsComputer literacyCommunication skillsPlanning and organisingBuilding and maintaining relationshipsTreating Customers FairlyInitiativeContinuous learningTenacityDecision makingProblem solving
Core Competencies
Cultivates innovation - Contributing independently Customer focus - Contributing independentlyDrives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently
Build a successful career with us Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great thi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzY0NjI2MjQ3P3NvdXJjZT1ndW10cmVl&jid=1246663&xid=2364626247
3h
1
SavedSave
An exciting opportunity has just arrived!Our client is actively seeking a dedicated individual to join their team, where excellence in products and service is paramount. They are currently in search of a dependable and well-organized candidate to fill the position of Stores/Dispatch Manager. If youre prepared for a hands-on role where your contributions can truly impact operations, this opportunity may be just what youre looking for.Responsibilities:Managing Component Stores: Youll be in charge of making sure our component stores are running smoothly. This means making sure we have enough of the right parts every day to keep our factory humming along.Invoicing and Shipping Coordination: Youll handle the paperwork for customer orders and make sure they get sent out on time. This might mean working with courier services or trucking companies to get things where they need to go.Team Management: Youll lead a team of 8-10 staff members. Your job will be to make sure everyone knows what theyre doing and that things are running smoothly.Customer and Supplier Interaction: Youll be the point person for our customers and suppliers. That means answering questions, solving problems, and making sure everyones happy.Qualifications:Matric Certificate or equivalentDiploma/Degree in the relevant fieldPrevious experience in a similar role preferredGood communication skillsAbility to stay organized and keep track of detailsComfortable working with computers and basic software
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzY2M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778328&xid=1109_183663
3h
1
SavedSave
Bakery and coffee house, looking for a well presented baristas, servers, food prep staff, based in Claremont.Candidates must be willing to work in the Claremont are - day shift only.Basic salary plus tips.Really wonderful environment to work in.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzY1OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778311&xid=1109_183658
3h
1
SavedSave
Well established company based in East London are looking for a dynamic applicant to join their growing team. If you have 3 to 5 years’ experience in a similar role and confident to oversee all aspects of the company then this is the position for you! HRLetters of AppointmentsContracts (Fixed Term & Permanent)Induction meeting with paperwork on employee’s first dayLeave Applications & RecordingDisciplinary HearingsLetters of increaseSalaries and wagesStaff account and loan managementFinanceUIF, PAYE and SDL (EMP201)VATPAYE and UIF reconciliations - EasyFileSupplying income statements timeously for each business on a monthly basisInvestigating variances and highlighting changes that affect the figures, including abnormal payments and increase in cost of salesProcessing on Pastel EvolutionReconcile banking with cash sales monthly including undeposited cash and speedpoints3rd party paymentsPetty CashFinancial Year preparation and submission by 30 March each yearCreditorsSupplier applicationsChecking in stock and loading GRV’sIntercompany journalsInvoicing stock to the different companiesReconciling supplier accounts (making & checking payments)Processing of stock take countsInvestigating stock take variancesDebtorsAccount applications, including following up on trade referencesReconciling debtors accountsSubmitting of statements for paymentOverdue account follow ups (weekly)Debtors queriesGeneralBooking of courierHousekeeping suppliesOrdering of stationeryOverall management of the office in terms of repairs, maintenance, telephone and IT And any other tasks necessary for the conduct of the employers business, as the employer may from time to time direct.What must be submitted to Management is the following:Daily and Monthly sales reportsWeekly Debtors reports and meetingsMonthly reports of the turnoverMonthly income statementsMonthly leave balance reportsAny other tasks necessary for the conduct of the employers business, as the employer may from time to time direct.Must be able to work in SAGE Evolution and run VIP Classic payroll, solid understanding of accounting principles and practices (especially statutory deadlines). Good communicator, able to handle reporting feedback
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODIyOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778472&xid=1108_178228
3h
1
SavedSave
We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or emailSupport the remote troubleshooting through diagnostic techniques and pertinent questionsDaily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etcUnderstanding of the ACD and Dialler reportsCreation of the skills-sets, IP station IDs, Agent IDsRegistering/troubleshooting new/existing IP end-points(hard/soft phone)Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agentsProvide guidance to end users on phone usage / features / configurationsAssist troubleshooting and analysis of any major issues (as directed by L3 SME)Support for any onsite voice projects and initiativesDocumentation of relevant issues and processes for future reference
Requirements and skills
Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound DiallersMinimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-LiteProven experience as a Voice help desk technician or other customer support roleGraduate with specialization in Information Technology/Telecom/Computer ScienceAt least 2 years of work experience with minimum 6 months of relevant exposureAbility to work independently with minimum supervision
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTYwMzY5Njg3P3NvdXJjZT1ndW10cmVl&jid=1495751&xid=1160369687
3h
1
I m looking an Operation Manager to manage Operations in a Call centre environment
Basic Function
Performance Parameters
· Employee Satisfaction, people development and morale. ( 25%)
· Attrition within target levels. (25%)
· Improvement in quality and productivity. (20%)
· Process performance – as per KPIs over the month. (20%)
· Customer Satisfaction. (10%)
Essential Functions
· Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
· Documented monthly performance review of Agents and Assistant Managers and Lead Assistant Managers.
· Executive quarterly and annual appraisals of Agents and Assistant Managers and Lead Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AMs
· Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
· Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
· Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
· Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
· Ensure compliance with internal policies and procedures, external regulations and information security standards.
Competencies & Skills
Strong people management and leadership skills.Capability to conduct an appraisal discussion and assess different levels of performance and potential.Capability to communicate with large teams.Process Excellence Methodology.Appreciation of the domain needs of the process and its key drivers.Reasonable level of business perspective regarding the internal functioning of BPO.Good networking capability and Client facing skills.
Values & Behaviour
· Customer Service orientation.
· Quality Orientation.
· People oriented.
Competency Factors
1 Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence.
2 Initiative, Judgment, Drive and Innovation: The abil...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTM2NDE3NzU0P3NvdXJjZT1ndW10cmVl&jid=1490674&xid=3936417754
3h
1
Help define a fintech company that is reframing payments in the travel industry. We’re growing a team that is focused on delivering market leading payment services to some of Africa’s most successful travel brands. And we’d like your help.
THE COMPANY
Our Client provides travel companies with the tools and services to add-value to their global payment flows. We use innovative and clean design thinking to solve a complex set of challenges, in a business function that is traditionally seen as a drain on resources.
Our fully supported treasury management platform enables clients to present invoices to their customers for payment in a wide range of currencies using multiple different payment methods. It is built with trust and reliability at its core, allowing our clients to focus their energy and creativity on what they do best.
At the heart of our business are our people: intelligent, optimistic, resilient, self-reflective. If you thrive on technology and working smartly, there’s opportunity to excel, develop and advance your career.
THE POSITION
This role provides an incredible opportunity for a motivated, ambitious, target driven individual with an exceptional work ethic to take the lead in customer acquisition and retention. You will be ultimately responsible for driving new sales to our platform and ensuring the successful integration thereof into their business for the long-term.
We have built a robust system that can scale quickly, we’re looking for the right person to get us there.
RESPONSIBILITIES
The company platform is built on Salesforce, the worlds number one CRM. You’ll be working with this technology to:
· Achieve monthly and annual revenue targets. You will be responsible for the full sales cycle from lead generation to successful onboarding
· Ensure you are up to date with the latest products and services to proficiently sell these to the customer, representing the company with the utmost professionalism & integrity
· Confidently close face-to-face opportunities, resulting in customers utilising as many suitable products & services as possible
· Maintain and manage customer relationships and expectations
· Enquire, prioritise and respond to customer queries and concerns on an ongoing basis
· Discern the major customer desires and problems and communicate them to the development team
· Run quarterly and annual performance reviews
· Grow out a team and assume managerial
responsibilities when the sales revenue increases sufficiently
WHAT WE’RE LOOKING FOR
The right person to come onboard is going to have:
· Experience working in a senior sales role with high value clients international clients
· A proven ability to meet and exceed targets on...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTIwMDQ2OTc1P3NvdXJjZT1ndW10cmVl&jid=1212345&xid=3120046975
3h
Save this search and get notified
when new items are posted!
