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An exceptional, experienced Food & Beverage Manager is sought for this high volume, full-service hotel.
Minimum Requirements:
MatricDiploma in Hospitality ManagementAt least 4 years of experience in the same position within a high end 4 or 5* hotel - International experience will be preferableComputer literate with back and front experience in a recognized POS systemGuest Service driven, thinking out of the box to make the guests’ experience exceptional and memorableManagerial and organizational skillsSound financial acumen with strength in stock and cost controlHighly energized and well presentedStrong leadership skills Be willing to work shiftsMust have own transport with a valid drivers licenseClear work and criminal record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDgzODIzNjM/c291cmNlPWd1bXRyZWU=&jid=1244239&xid=348382363
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Requirements
Hospitality and luxury brand experience essentialSelf-motivated and organised individualAble to work on Multiple brandsWillingness to work for a dynamic and growing luxury brand of restaurants and hotels within cape townIndividual who want to grow with a team and continuously improve personal skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjIyMDQ3NDI/c291cmNlPWd1bXRyZWU=&jid=1475915&xid=422204742
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An exciting opportunity is available for an experienced, hard-working all-rounder to join the kitchen brigade of this trending hotel.
Requirements:
Must be a SA CitizenA culinary diplomaPrevious experience in a similar position within a trendy, high-end restaurant and/or 4/5* hotelHave both hot and cold kitchen experienceCreative with exceptional culinary skillsBe able to work independentlyHave a calm work approachReliable and trustworthyHave a clean work record with contactable referencesWilling to work shifts
Remuneration: R12 000.00 cost to company (depending on experience)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzY5NTU3NjU4P3NvdXJjZT1ndW10cmVl&jid=1244242&xid=3769557658
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We have an exciting job opportunity for Dutch, German and French speaking Customer Service Representatives to join a prestigious International Hotel brand at their offices in Cape Town, South Africa. This position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. They offer market related salary, career advancement, in house training. Join this multi-cultural work environment with colleagues from all over the world today!Your key job responsibilities as the Dutch, German and French speaking Customer Service Representative in Cape Town, South Africa:• Strong problem-solving, interpersonal and time management skills• Strong customer service ability• Effective written and verbal communication• Assist passengers by confirm & re-schedule client bookings• Daily interactions with clients with queries and compliments• Required to meet specific key performance indicators and meet expected client service levels before going live.• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Computer literacy skills• Fully paid product and systems training provided• Daily interactions with international passengers with queries and compliments• Required to meet specific key performance indicators and meet expected client service levelsRequirements for this Dutch speaking Customer Service Representative job in Cape Town, South Africa:• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Permanent residence permit or South African ID holders only• Flexibility to work shifts. Weekends may apply• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred but not necessary.• Excellent Computer literacy & technical skills• Own transportIf you meet the above requirements for this Dutch, German or French speaking Customer Service Representative Job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to: kim@callforce.co.za
https://www.ditto.jobs/job/gumtree/3058383006?source=gumtree
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A great opportunity presents itself to join this prestigious hospitality estate situated on the outskirts of Stellenbosch.
Requirements:
Min 2 years previous experience in the same or similar position within a 4 / 5 * hotel or upmarket establishmentRelevant pastry & A la Carte experience in an upmarket restaurant or hotelPreparing, cooking, and presenting dishes within your specialtyManaging and training any Demi-Chef de Parties or Commis working with youHelping the Sous Chef and Head Chef to develop new dishes and menusEnsuring you and your team have high standards of food hygiene and follow the rules of health & safetyMonitoring portion and waste control to maintain the profit marginsDisciplined, self-motivated, and able to work independently as well as leadWork in a pressurized environmentAbility to multitaskMust be able to work shiftsOwn reliable transport
Please forward your cv in MS Word format and include a recent profile photo with contactable references.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NjgxMTMwMjQ/c291cmNlPWd1bXRyZWU=&jid=1244244&xid=768113024
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Our client based in the beautiful FRANSHOEK is looking to employ a Restaurant Manager for one of his exclusive 26-bedroom hotel and vineyard called Mont Rochelle on a Permanent basis. Mont Rochelle is part of Virgin Limited Edition, Sir Richard Branson’s award-winning collection of unique retreats and luxury hotels.
OVERVIEW:
Efficient and effective running of the restaurant, ensuring the highest service standards are maintained in all aspects of the operation with maximum guest satisfaction.
Duties and Responsibilities:
Guest satisfaction in all aspects of food & beverage service.Liaising and hosting of guests, ensuring that all their requests are met and feedback is addressed appropriately.Achievement of budgets and cost controls without negatively impacting the guest experience.Proactivity in maximizing sales and revenue and generating new service ideas and products in line with current trends.Training, development and leadership of the team, and ensuring the team have excellent product knowledge.Maintaining the highest level of hygiene as per Company standards.Completion of all restaurant-related admin and reports.,
PERSONAL CRITERIA:
Strong people management skills, an excellent motivator with the ability to influence, mentor and develop team members.Upselling/coaching skills.Practical, hands-on approach and leads by example.Ability to host and comfortably engage with guests.Excellent communication skills (team and guests alike).Organized and structured approach.Energy and passion with a sense of fun.Excellent observation skills/ attention to detailWorks well under pressure, flexible and can take initiative
QUALIFICATIONS & EXPERIENCE:
Experience within a 5* hotel/property.Budgeting, procurement and cost controlStrong background in customer service.Excellent wine knowledge.Strong training/coaching background.
Whats the deal:
Hours: As per operational requirementsMedical Aid: 50% Company Contribution (Discovery)Provident Fund: 5% Company Contribution (Old Mutual)Annual Leave: 15 days off (plus an additional day off for your birthday)
If you think you would be the perfect match then please submit an Updated Detailed CV to nathans@towergroup.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTgzODQ4NjQzP3NvdXJjZT1ndW10cmVl&jid=1607974&xid=3983848643
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Looking to place a Reception / All-Rounder / Reservations... build your CV by gaining experience and 360 exposure to the management of a Lodge… You will be assisting our kind and caring GM, being her right hand, whilst you assisting in administration, reception, reservation, FO… you name it… there you will be assisting. Subsequently, the obliging, helpful, diligent graceful follower would most likely be the successful incumbent. Considered an excellent opportunity for the more mature applicant…
This position includes accommodation
Duties:
Responsible for FO / Reception / Reservation
Maintain a positive attitude and friendly demeanour.Welcome guests as they arrive.Manage incoming callsPerform reservation requestsRespond to all guest questions and requests.Manage guest bookings and reservations.Keep a tidy and orderly work space.Verify customer information and payment options,Determining rooms availableAssign rooms and respond to customers with confirmation emails or letters.Accept paymentsCheck guests out.Administration
Must have exp in:
Point of sale system Apex, Plus central, Nebula Pos Min 1- 2 yrs exp in Reservation / Reception /FOHMin 1 -2 yrs exp in Stock ControlPrevious exposure to a Lodge / Hotel environmentExp in Compliance officerGuest LiaisonPrevious exposure to a Lodge / Hotel environmentPref a tertiary education in related field
KPA’s
ensure faultless and continual quality customer service at all timesmanage bookings, greet guests,seamlessly resolve customer issues or complaints.Strong multi-tasking skills; multi-tasking with easeSound communication competenciesCapable of working in a fast-paced environment.Ability to manage complaints subtly.
Qualification
MatricRelevant tertiary qualification would be advantageousStrong working knowledge of the Microsoft Office Suite and other relevant computer programs.
Soft Skills
Obliging characterDiligentFriendly demeanour.Problem Solving.Multi-tasking
For the young & guest orientated, this position holds ample opportunities within the Group as a whole
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTMzODM1MzgwP3NvdXJjZT1ndW10cmVl&jid=1651605&xid=3933835380
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KPA’s
Responsible for planning, controlling, and ordering food and beverages: execute F&B orders, process guest’s complaints good-naturedly, authorise F&B supplies and place orders, track and order shipments.
F&B Operations
Ensure waiters are correctly and smartly dressed, & offer professional (& courteous service to guestsEnsure restaurants and cloakrooms are clean, and that table appointments, (+ flower arrangements) are impeccable.Ensure that room service staff are correctly and smartly dressed and serve their guest professionally and friendly.Ensure that room service orders are executed promptly and that they comply with the required standards.Ensure that barmen are well trained, correctly dressed and serve their guest in a professionallyEnsure that bars and cloakrooms are clean and stockedEnsure efficient running of the banqueting department and that all banqueting rooms (& cloakrooms), are tidy & cleanEnsure an effective table reservation systemEnsure that company and statutory hygiene standards are maintainedEnsure that a minimum of 75% is achieved on first kitchen Audit (Management to advise when) and a further 80% on the next one.Implement a new ‘touch’ per year for the dining experience by April 2023 (WINET)Participate in the creation of 12 tailored events per a yearEnsure the quality of the food, the service, the look and feel of the restaurant is to the standard of DHR and that of consultants from the TICS and property Shareholders.Maintain standards equivalent to a 4* Hotel
Stock Management
Ensure profit margins are maintained, agreed costs are not exceeded through effective control systems, (incl issuing against dockets, sales analysis, menu costings & cash checks).Prepare proper forecast and meet desired revenues for all beverage outlets on-board.Ensure consumable and non-consumable goods are ordered, correctly stored and issued to various departments.Ensure procedures are adhered to, that no bills exceed the stipulated limit without prior approval & that written confirmation, purchase orders, or order numbers are on file.Maintain effective cost control in all areas of the F&B department.Responsible for the final delivery of all F&B products aligned with company´s standards.Ensure that monthly stock takes are conducted.Timeously submit (on the required format) all required information for budgeting purposesmonitor industry trends and make recommendation how it could be implemented & improved in the catering chain.
Management
Participate in daily scheduled mealtimes preparati...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTE4Njg4NjUwP3NvdXJjZT1ndW10cmVl&jid=1688610&xid=1118688650
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JOB SUMMARY
This position requires a technically focused, task orientated person who can work at high pace in a deliberate predictable manner with great attention to detail, who is highly creative with a passion for food; to assist with the day-to-day running of the pastry kitchen.
ORGANISATIONAL POSITIONING
Department: KitchenReporting to: Pastry Sous ChefLocation: At a 5 Star Hotel in Camps Bay, Cape Town
MINIMUM EXPERIENCE AND QUALIFICATIONS
Diploma in PatisserieMust have at least 1 years’ experience in a 5-Star Hotel or Fine Dining EstablishmentGood knife skillsNeat with high regard for personal hygiene and presentationSolid English verbal communication skillsUnderstanding and application of basic math calculationsAble to work flexible hours, weekends and holidays with a long cycle of consecutive workdays
KEY PERFORMANCE OBJECTIVES
To manage section and section staff ensuring that:Section stock levels are correct and where required requisitioned in accordance with SOPMise en place requirements are planned, actioned and handed over in accordance with SOPAll food prepared is done in accordance with recipes an RCH and LHW time standardsSection is set up and managed to maximise productivity and in accordance with Health and Safety and Statutory Hygiene practices and company guidelinesSection’s WIF Stock is cleaned, organised, labelled and rotated in accordance with SOPTo communicate any challenges re. equipment, food and staff to the chef on duty as soon as it becomes knownTo train staff on an ongoing basis to ensure they are always up to standard with current menu recipes and standardsAdvise kitchen management of order requirements for section stock in accordance with business levels ensuring sufficient stock and no wastageEnsure that fridge temperatures are monitored and reported daily
NOTE: Please confirm your vaccination status when applying.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjYxOTc5MTAxP3NvdXJjZT1ndW10cmVl&jid=1080526&xid=1661979101
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Key Responsibilities:
Act as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentWow existing and potential clients with first-hand knowledge of African properties and destinationsPrepare attractive quotations and itineraries that complement individual client expectations and budgetsEffectively action the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)Collect client payments - ka-ching! - And approve supplier invoices for paymentProvide customer support before, during and after travel - ensuring that current customers remain satisfiedMeet and exceed monthly and quarterly sales targets set by the companys Sales Managers
Requirements:
Excellent communication skillsMust have experience in African travel experts who fit the following profile:3+ years of experience in a sales role for an African inbound tour operatorIn-depth knowledge of Southern African safari/luxury holiday destinations, including South Africa and surrounding destinations in Botswana,Mozambique, Zimbabwe, etcExperience selling other regions of Africa and Madagascar would be a plus!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTcxOTkzNjE2P3NvdXJjZT1ndW10cmVl&jid=1303212&xid=2171993616
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To manage and successfully complete all aspects of projects for the Leisure and Entertainment Customers i.e. Hotels. Projects will include but not be limited to the new installations, ad-hoc training, stationery changes and implementations, and system upgrades of the Opera, Materials Control and Point of Sale Systems.
Primary Responsibilities for the Role
Prepare all project documentation after signed quote received from Sales department i.e. Scope; Project Plan, Risk Plan, Communications Plan, resource briefs, daily updates, project close and sign off and all relevant project artefacts.Liaise will customer on project requirements, procedures and processes and update project plan on all aspects agreed upon.Arrange and coordinate project meetings.Liaise with Installation Managers for resources, project issues and resource requirements.Liaise with 3rd party vendors for integrations with Opera.Daily updates to all project stakeholders.Manage and coordinate any changes of the projects i.e. live dates, resources, venues, travel etc.Escalate any critical issues to Specialists and Operations Managers.Complete and reconcile all project administration which will include but not be limited to resource time sheets, invoicing, delivery notes, meeting minutes and project dashboards.Regular meetings with Sales and Operation Managers to discuss future projects, feedback on projects in progress and urgent outstanding issues.
Minimum Qualification and Experience Requirements
Grade 12/MatricQualification in Fundamentals of Project Management essentialPMBOK qualification will be advantageousProject Management Professional Certification (PMP) will be advantageousPrince2 qualification will be advantageous3-5-year experience in a Project Management Role
Desired Skills and Qualities
Demonstrate aptitude or competence for assigned responsibilitiesDemonstrate ability to take initiative and carry our assigned tasks to completionManage time, resources well and demonstrate good planning and organisational skillsCommitted, motivated and able to achieve tasks in line with deadlinesAble to prioritise importance tasks and adhere to deadlinesBe proactive and customer focusExcellent communication skills, both oral and writtenMeticulous, with high attention to detailGood inter-personal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzUyNzc4MjY2P3NvdXJjZT1ndW10cmVl&jid=1209356&xid=1352778266
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KEY OUTPUTS
Kitchen Hygiene standards setAbide by the Menu set according to Food Styling Guide and approved by the company’s Food FundiUp to date with What’s Hot & What’s Not for the company’s FoodThrough the Tummy of the Guest BopsCreative Bush Banqueting according to Food Styling GuideProactive MaintenanceGood communications with:All chefs; including the Executive ChefHeads of DepartmentLodge ManagerSuppliersGood stock controls and stock rotationAssist with the management of food orders, storerooms and fridge and deep freezers
QUALIFICATIONS AND SKILLS
Knowledge of various cooking methods, ingredients, and procedures with emphases in PastryComputer Literate and sound knowledge of Excel and WordFamiliarity with industry’s best practicesAbility to execute instructions by the Executive Chef or Lodge ManagerCreativityTime-management skillsDietary KnowledgeHandles pressure in a professional mannerHACCP (FIFO etc.)Ability to work well with other chefsAbility to mentor and train staffValid RSA Drivers Licence would be beneficial
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightAttention to detailDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness/ability to share information and teach and inspire others
PREVIOUS WORK EXPERIENCE REQUIRED
At least 2+ years Chef experience as a Pastry chef in five-star lodge or hotelFormal Qualification/sUnderstanding and experience on PANstrat or Pastel is favourable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjY3MzQ4MzE/c291cmNlPWd1bXRyZWU=&jid=1187711&xid=426734831
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Lifestyle Manager – Japanese Speaking
Location: Cape Town, WC, South Africa (Hybrid / remote option)
Located in safe and secure offices situated in the Foreshore, with off-street parking. Our client is a global travel and lifestyle concierge company, a market leader in the tourism industry, and they wish to employ an Japanese-speaking Lifestyle Manager.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.Have an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level.1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centerExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same time.The ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focus.Strong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)Possess good communication and interpersonal skillsHaving knowledge and experience in working in the travel sector such as firsthand experience booking flights, hotels and making other travel reservations and have confidence in issuing tickets, making changes and amendments is a plusExperience with GSDC systems would be advantageoushttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzkxNzc1MDYyP3NvdXJjZT1ndW10cmVl&jid=1481592&xid=3391775062
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PURPOSE OF THE JOBThe purpose of this job is to provide FINANCIAL and ACCOUNTING support to the conferencing teams as part of the service delivery to clients focusing specifically on the following key deliverables to the client is responsible for:• Planning and Budgeting for all Conferenceso Ensure relevant and accurate financial/accounting input during Bid Preparationso Develop the Conference Budget and ensure accurate Monitoring and Reporting thereof during the event• Registration and Administrative Serviceso Accurate and professional monitoring of all expenditure relating to Online Registration, Abstract Management, Speaker/Presenter Management.• Venue and Accommodation Serviceso Accurate and professional monitoring of all expenditure relating to Venue and Hotel Site Visits, Contract Negotiations with all suppliers, Food and Beverage Management, Audio Visual Management and all other onsite Logistics• Exhibitions Management Serviceso Accurate and professional Monitoring of exhibitor deposits, exhibitions supplier costs,etc.• Sponsorship Management Serviceso Professional financial/accounting input towards sponsorship packages to be offered to potential sponsorso Accurate and professional Monitoring and Reporting of Sponsorship Budgets• DMC Serviceso Accurate and professional monitoring of all expenditure relating to all logistics including gala dinners, special events, tour and companion programs, transport logistics, supplier commisions and other co-ordination.o Use of Conferencing Technology to ensure timeous Reportingo Innovative use of conferencing technology in use by the client to produce comprehensive, accurate and professional reporting and reconciliations after each event.
MONTH END REPORTING? All recons must be accurate and will be reviewed by the appropriate parties and approved.? Compile month – end reports for all Conferences and submit directly to clients
? Compile detailed reconciliations of all Balance Sheet accounts
MANAGEMENT FEE? Invoice management fees timeously and follow up with Client General Manager (CGM) and client with regards to payments.? Calculate & review monthly management fee provision, based on individual agreements at the beginning of each month, in arrears? Completing the Client Income Statement as soon as the management fee calculations are done? Raising invoices in General Ledger (GL) where payment is due to the client & ensuring the payment received thereof.? Ensure monthly fixed fees and matching fees are invoiced and payments received? Follow up and collection of outstanding Conference dues (registration, sponsorship, exhibition, accommodation, tours and transfers)
FEES? Ensure contracts and fee schedules received for all new and current clients received? To be saved in U:\Finance\Accountants\Contracts and...
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Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved.
Minimum Qualifications / Experience / Skills
3-5 Years of experience in the hospitality Reservations operationsAbility to effectively communicate with others in English (written and spoken)Proven experience in a Reservations position, ideally within a hospitality environmentGood leadership skills with a hands-on approachAbility to work individually and as part of the TeamSkilled with Microsoft Office software, especially in Excel
Key Roles Responsibilities and Competencies Required
Answer telephone enquiries in a warm friendly tone-mannerAccurately process bookings, cancellations and sending confirmationsAccurately checking availability of required services to avoid overbookingsResponding to bookings from all Online distribution channels and platformsKnowledgeable of Online portals extranets such as Booking.com, Expedia etcEnsure web site booking process is maintained up-to-date and functionalPromote specials on various platforms that is being advertised by the CompanyFollow up Provisionals and ensuring payments are received prior arrivalPreparing and sending 10 Day Weekly Arrivals listing once every weekAdhere to email turnaround timesLiaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients haveBooking of extra services such as Transfers and ToursMaximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolutionEnsures that all Month-end Revenue reports are accurately produced and processedA positive, adaptable and communicative personalityAbility to handle multiple challenging priorities and assignmentsEnsures that budget targets are consistently achieved within the TeamStrong Attention to Detail and Innovation for Results
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MDMzNjkyNz9zb3VyY2U9Z3VtdHJlZQ==&jid=1517929&xid=50336927
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About the Role
Our client is looking for passionate, motivated and resourceful individuals to join their Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our Scandinavian based members, including luxury journeys on behalf of high-net-worth members, complex flight inclusive itineraries covering several destinations within Scandinavia and world-wide.
Your exceptional customer service skills, commercial judgement, skilful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of the company for travel and other jobs throughout the business.
The role will require some evening and weekend shifts.
Are you…..
A travel consultant who loves working in the travel industry?The person your friends always turn to for suggestions on their holiday destinations?Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?Someone who thrives in a fast-paced and fun working environment?
REQUIREMENTS
We are looking for:
Energetic and motivated team players who enjoy the challenge of meeting and beating targetsPeople who are passionate about delivering high quality personalised customer support and have excellent research skillsPeople who can use their initiative and creativity to best meet the needs of our membersProven track record in Scandinavia leisure sales as well as worldwide itinerariesPrevious experience working with view data is preferable but not essentialExperience in a retail environment or Tour operator essentialPrevious experience working with Amadeus is preferable but not essentialFluency (both written and spoken) in Swedish and English. Norwegian and Danish is a big plus.
Benefits
Too many to mention!!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82OTUxNDk3MzA/c291cmNlPWd1bXRyZWU=&jid=377163&xid=695149730
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Responsibilities
Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentBook hotel/lodge and logistic reservations, based consultant requirementsResponsible for travel request distribution to agentsSupporting Sales consultants with all administrative dutiesConclude on all aspects of the post confirmation of the bookingEnquiry warming (to be handed over to Senior Consultant)Sales Quotes as first point of contact to support Senior Sales ConsultantWork directly with Sales Managers to resolve client travel issuesCustomer service-related responsibilities from client and perform other office duties as assignedWork with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolvedWork with our rates team to resolve rates-related tasks and communicate with consultantsLog all required tickets relating to rates and productTimeous turnaround time (Sales Consultant request to be actioned within 24hrs)Ensure Concierge dashboard is updated and reporting done with sales managers
Requirements
Our ideal German Concierge Specialist will possess:
A National Senior Certificate/Matric1 year of experience in a Concierge or Sales Administrative Assistant roleThe successful candidate must be based in Cape Town.Fluent in speaking and writing in the German language.Great communication skillsWillingness and drive to learnExcellent problem-solving skills and the ability to think creatively and strategically.Ability to work in a fast-paced, deadline-driven environment
Not essential but advantageous:
Degree/Diploma in TourismExcellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTY4ODY0MTU4P3NvdXJjZT1ndW10cmVl&jid=1507625&xid=1568864158
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Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Company business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for company are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Norwegian is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Norweigian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreException...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MDcxNDAzNzQ/c291cmNlPWd1bXRyZWU=&jid=377166&xid=707140374
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We are looking for a Senior Manager for a company who own a collection of luxury restaurants and hotels along the Atlantic Seaboard.
You need to have:
~ minimum of 2 years’ experience at a luxury brand restaurant (5 Star preferable)
~ able to work a 6 day week
~ able to handle pressure and stress associated with this industry
~ reliable, honest, passionate about the business, loyal, energetic
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NjEzMzAzNDA/c291cmNlPWd1bXRyZWU=&jid=1298860&xid=461330340
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Overview
My Client a Deluxe award winning Safari Lodge in Limpopo is urgently recruiting for an Assistant Lodge Manager.
Remuneration Structure
Basic Salary - Negotiable based on qualifications and experience Live in Accommodation - Single status 3 meals daily Uniforms provided Med Aid Pension / Provident Fund Annual Leave Days off - Leave Cycle - 6 weeks on / 2 weeks off
What The Role Entails
The main purpose of the assistant lodge manager is to assist the lodge manager in managing the lodge and, by doing so, creating a profound guest experience, which is in line with the service, vision and creative concepts of the lodge. This position is accountable to the Lodge Manager for this.It is the responsibility of the assistant lodge manager to monitor the hospitality service, maintenance, gardening and housekeeping standards within the lodge.In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the lodge needs to be monitored so that it operates in a cost effective manner, remaining within the agreed budget; as well as in a manner which is conducive to positive inter-personal relationships between staff and at a superior level of efficiency.The assistant lodge manager is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff are developed on an ongoing basis.Finally, the assistant lodge manager must provide a written hand over of responsibilities in his/her absence and ensure that a full handover is received on his/her return.
Requirements
A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognized five star hotel or world class lodge, as an assistant managerExceptional Food and Beverage knowledgeFinancial management abilityA hardworking, co-operative mannerHigh standards of service excellence and a passion for the industryAttention to detailExceptional English and a second language would be preferableGood computer literacyExcellent management ability and communication skillsA clear understanding of basic labour law and disciplinary proceduresA developmental approach to staffAssertiveness, patience and good organizational skillsUnderstanding of housekeeping and maintenance proceduresAn awareness of developments within the food and lodge industries, as well as international trends in hospitality
Responsibilities
Management and training of the lodge staff in line with the Company Standard of ExcellenceEnsure ultimate guest relations in the lodge and that the ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjE0MzI5MzA/c291cmNlPWd1bXRyZWU=&jid=344721&xid=161432930
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