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Our client is seeking an experienced and motivated Business Process Automation Specialist to join our dynamic team. With a strong background in RPA technologies, excellent analytical and problem-solving skills, you will primarily work within the Microsoft Power Platform environment.
Responsibilities:
• Provide clarity and guidance on business process and automation policies, processes and procedures
• Analyst evaluating and reviewing existing business processes and workflows to identify automation opportunities, and inefficiencies
• Lead the development of initiatives to automate manual and/or repetitive tasks, improve efficiency and overall productivity
• Support process owners, teams and peers to understand business requirements, and challenges
• Lead in the development and implementation of automated workflows and business using Microsoft applications
• Ensure data security, integrity, and compliance throughout the workflow integration process
• Identify, defining, and implementing measurement criteria for success and report on impact of automation initiative
• Partner with the relevant teams to conduct quality assurance and testing activities to ensure the dependability, efficiency and accuracy of business process, workflows and automation solutions
• Maintain accurate documentation of business processes, workflows and integration automation solutions
• Participate in the execution all the process improvements by the organisation
• Provide process automation advice across the generalist range of the role
• Create and automating always-on reports on business process automation metrics and providing information on approaching automation solutions initiatives
• Support, and mentoring employees through communication, information sharing, knowledge management by creating a Community of Practice (COP).
• Research new methodologies, best practices and tools and recommend enhancements to business processes, workflows, and automation solution
• Provide ongoing support to the organisation in business process improvement and workflow implementation, deployment, and training
• Provide on-going support of deployed automated solutions
• Continuously improving automated business processes, workflows, and integration automation solutions using Microsoft tools Qualification and Experience:
• National Senior Certificate (NQF 4)
• Bachelors degree in computer science, information systems, or related field
• Relevant certifications
• At least 6 years experience in a similar automation position in a related industry
• Experience in Business Process Management, workflow and automation
• Experience building and designing solutions using Visio, Power Automate, Sharepoint, Teams, Azure, Process Advisor, JIRA, Confluence, etc
• Experience mentoring and coaching developers.
• Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business
• Experience analysing metrics ...Job Reference #: 202619
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We are seeking an experienced and detail-oriented Analyst Developer to join our team, specializing in Policy Conversions, Alterations, and New Business (NUB) processes. The Analyst Developer will play a crucial role in designing, developing, and implementing software solutions to support our insurance policy administration systems.What you’ll do:Build features and applications that exceed the business specifications and requirements.Analyze existing software applications and align them with BAU Support and other functional requirements from business users. (e.g. legislative requirements).Write and test effective interfaces to other applications and services.Troubleshoot, debug, and upgrade software and assist in defect resolution and testing of applications.Create technical documentation and provide technical direction, ensuring software development tasks align with operational goals.Standby responsibilities, as and when required.Your Expertise:5-8 years’ experience in Mainframe Software Development.Prior exposure to applications in Financial Services will be strongly recommended.Proven record of exceptional work performance.In-depth understanding and knowledge of IBM Assembler (mainly) and Cobol on the mainframe.In-depth understanding and knowledge of the mainframe development environment. (ROSCOE, TSO, Dumpmaster, IBM debug, etc.)A basic understanding of TP monitors (e.g. IMS and CICS) and Data ManagementSystems (e.g. QSAM, DB2) will be strongly recommended.Strong technical skills. (MQ, SQL, JCL and VSAM).Sound good understanding of the Software Development process and methodology in the IT Organisation.A good understanding of financial products, especially long-term insurance products. Other information applicable to the opportunity:Contract PositionLocation: Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODQxNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779031&xid=1108_178416
13h
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We are seeking a skilled and detail-oriented Analyst Developer to join our team, specializing in Actuarial Values. The Analyst Developer will be responsible for designing, developing, and maintaining software solutions related to actuarial calculations and data analysis.What you’ll do:Build features and applications that exceed the business specifications and requirements.Analyze existing software applications and align with BAU Support and other functional requirements from business users. (e.g. legislative requirements)Write and test effective interfaces to other applications and services.Troubleshoot, debug, and upgrade software and assist in defect resolution and testing of applications.Create technical documentation and provide technical direction, ensuring software development tasks align with operational goals.Standby responsibilities, as and when required. Your Expertise:5-8 years’ experience in Mainframe Software Development.Prior exposure to applications in Financial Services will be strongly recommended.Proven record of exceptional work performance.In-depth understanding and knowledge of IBM Assembler and Fortran on the mainframe.In-depth understanding and knowledge of the mainframe development environment. (ROSCOE, TSO, Dumpmaster, IBM debug, etc.)A basic understanding of TP monitors (e.g. IMS and CICS) and Data Management Systems (e.g. QSAM, DB2) will be strongly recommended.Strong technical skills. (MQ, SQL, JCL and VSAM).Sound understanding of the Software Development process and methodologyin the IT Organisation.A good understanding of financial products, especially long-term insurance products.Other information applicable to the opportunity:Contract PositionLocation: Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODQxM19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779028&xid=1108_178413
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We are seeking a skilled and dedicated Analyst Developer to join our team, specializing in the development and maintenance of TAX (SAR) and Credit Transfers (KOS) applications. The Analyst Developer will play a crucial role in designing, implementing, and supporting software solutions for these applications to ensure their efficient operation and compliance with regulatory requirements.What you’ll do:Build features and applications that exceed the business specifications and requirements.Analyze existing software applications and align them with BAU Support and other functional requirements from business users. (e.g. legislative requirements)Write and test effective interfaces to other applications and services.Troubleshoot, debug, and upgrade software and assist in defect resolution and testing of applications.Create technical documentation and provide technical direction, ensuring software development tasks align with operational goals.Standby responsibilities, as and when required.Your Expertise:5-8 years’ experience in Mainframe Software Development.Prior exposure to applications in Financial Services will be strongly recommended.Proven record of exceptional work performance.In-depth understanding and knowledge of IBM Assembler (mainly) and Cobol on the mainframe.In-depth understanding and knowledge of Cobol on the mainframe.In-depth understanding and knowledge of the mainframe development environment. (ROSCOE, TSO, Dumpmaster, IBM debug, etc.)Basic understanding of TP monitors (e.g. IMS and CICS) and Data Management Systems (e.g. QSAM, DB2) will be strongly recommended.Strong technical skills. (MQ, SQL, JCL and VSAM)Sound understanding of the Software Development process and methodology in the IT Organisation.A good understanding of financial products, especially long-term insurance products.Understanding the different flows/roles within SARS. (Directives, Annuities, IRP5, Interest Certificates, etc).Understanding Payment Flows and Accounting.Other information applicable to the opportunity:Contract PositionLocation: Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODQxNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779030&xid=1108_178415
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Are you a dynamic and experienced Mechanical Engineer ready to take on a leadership role in a cutting-edge environment? Our client is seeking a talented individual for the position of Senior Mechanical Engineer.Degree in Mechanical Engineering.ECSA Registration as a Professional Engineer.Eight years of experience in turnkey projects (Water, Waste, or Energy).Proficiency in CAD software packages, 3D Plant knowledge advantageous.Proven leadership, communication, and organizational skills.Computer Literacy (Google Suite or equivalent).Location: Perform your duties at our Paarl or Modderfontein offices.Design Leadership: Oversee Mechanical Design for Water, Waste, and Energy projects.Tendering Expertise: Provide Mechanical Engineering inputs for tendering and cost estimation.Project Management: Initiate, execute, and approve Basic and Detail Mechanical Engineering designs, ensuring successful project execution.Quality and Safety: Uphold ISO 9001:2008 standards and ensure health and safety adherence throughout projects.External Relations: Liaise with clients, suppliers, and represent the company at trade fairs and seminars.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODQxMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779025&xid=1108_178410
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We are seeking a skilled and detail-oriented Analyst Developer to join our team, specializing in the development and maintenance of the General Payment System (GPS), Annuity Payments (PMT), and Central Installment System: Tax Calculation (CIS). The Analyst Developer will play a key role in designing, implementing, and supporting software solutions for efficient payment processing and tax calculations.What you’ll do:Build features and applications that exceed the business specifications requirements.Analyze existing software applications and align with BAU Support and other functional requirements from business users. (e.g. legislative requirements)Write and test effective interfaces to other applications and services.Troubleshoot, debug, and upgrade software and assist in defect resolution and testing of applications.Create technical documentation and provide technical direction, ensuring software development tasks align with operational goals.Standby responsibilities, as and when required.Updates DB2 data.Prepare ad-hoc runs (e.g. Proof of Life):Monthly and daily PMT-run.Daily payments via GPS.Half-yearly tax runs (CIS).Yearly tax runs (CIS).Recon process (CIS).YEARLY Reality fee increase runs.Supporting Reality inquiries.Business queries/support wrt PMT/CIS/GPS/LTY-DEB.Reporting/data extracts in Access and Easytrieve.Use Data Studio to extract data from DB2.Your Expertise:5-8 years’ experience in Mainframe Software Development.Prior exposure to applications in Financial Services will be strongly recommended.Proven record of exceptional work performance.In-depth understanding and knowledge of Cobol and Assembler on the mainframe.In-depth understanding and knowledge of CA-GEN (CIS).In-depth understanding and knowledge of DB2.In-depth understanding and knowledge of the mainframe developmentenvironment. (ROSCOE, Jistel, TSO, Guardian, Fault Analyser, IBM Debug tool, DB2, etc.)A basic understanding of TP monitors (e.g. IMS and CICS) and Data Management Systems (e.g. QSAM, DB2) will be strongly recommended.Strong technical skills (SQL, JCL, and VSAM, FTP, Access, Easytrieve, and Data Studio).Sound understanding of the Software Development process and methodology in the IT Organisation.Other information applicable to the opportunity:Contract PositionLocation: Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODQwOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779024&xid=1108_178409
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We are seeking a highly skilled and experienced Lead Developer to join our team, specializing in Policy Administration Applications. As the Lead Developer, you will be responsible for overseeing the design, development, and maintenance of software solutions that support policy administration processes.What you’ll do:Work closely with business stakeholders to understand their requirements and to translate them into technical specifications.Create detailed design specifications that assist in communicating the design to developers.Analysis of change requests received and the impact of it on the wider environment.Provide technical guidance and support to developers, ensuring they follow best practices and coding standards.Participate in Problem Management in Production environments in support of developers.Provide recommendations and cost/ man-day estimates for implementing changes.Build features and applications that exceed the business specifications and requirements.Analyze existing software applications and align with BAU Support and other functional requirements from business users. (e.g. legislative requirements)Write and test effective interfaces to other applications and services.Troubleshoot, debug, and upgrade software and assist in defect resolution and testing of applications.Create technical documentation and provide technical direction, ensuring software development tasks align with operational goals.Standby responsibilities, as and when required.Your Expertise:10+ years’ experience in Mainframe Software Development with solid lead developer experience.Prior exposure to applications in Financial Services will be strongly recommended.Proven record of exceptional work performance. In-depth understanding and knowledge of IBM Assembler and Cobol on themainframe.In-depth understanding and knowledge of the mainframe development environment. (ROSCOE, TSO, Dumpmaster, IBM debug, etc.)Basic understanding of TP monitors. (e.g. IMS and CICS)Solid understanding of Data Management Systems. (e.g. QSAM, DB2)Strong technical skills. (MQ, SQL, JCL, and VSAM)Sound understanding of the Software Development process and methodology in the IT Organisation.A good understanding of financial products, especially long-term insurance products in a policy administration environment.Other information applicable to the opportunity:Contract PositionLocation: Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODQxMV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779026&xid=1108_178411
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A cutting-edge mobile tech company seeks the coding expertise of a highly talented Senior Full Stack Mobile Developer with strong Android (Java/Kotlin) and C#.Net to join its team. The ideal candidate must be proficient in MySQL including management, development & maintenance, extensive use of Android (Java/Kotlin) and C#.Net including WinForms, ASP and WCF. Any React/Angular or similar framework in addition will prove hugely beneficial.Requirements:MySQL (management, development, and maintenance)Extensive use of -Android (Java or Kotlin)C# .Net (WinForms / ASP / WCF)Advantageous - React / Angular or similar framework experienceWhile we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful. Comments:When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzEzNDc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213401&xid=1320_13475
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We are seeking a talented System Analyst to join our team and help us build innovative solutions for our clients. As a System Analyst, you will be responsible for designing and supporting workflow solutions, developing and delivering systems specifications, and ensuring the delivery of high-quality solutions to our clients.
Required Experience and Skills:
Minimum 5 years of experience as a System AnalystStrong proficiency in C#, XML, and JSONExperience in designing and supporting workflow solutions3 years of software development experienceProficient in SQL stored proceduresExcellent problem-solving and communication skillsStrong relational database expertise 3 - 5 yearsDemonstrated knowledge of object-oriented analysis and designStrong data analysis skillsStrong Application Design expertiseExposure to SCRUM essential and other Agile methodologies advantageousAbility to work closely with all stakeholders to design and deliver solutions
Being Technology Agnostic and working in so many different industries. We are able to offer you the opportunity to grow and add to your skill toolbox. But, I could go on forever telling you about how great we are at PBT and how much our PBT consultants mean to us or you could call me and I can tell you in person. Pop me a mail and lets set up a chat.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDc4MTU4NzU3P3NvdXJjZT1ndW10cmVl&jid=1510158&xid=3478158757
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A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.
Come and join the team to benefit from the following:
Medical aidShift allowanceIncentivesSubsidised TransportA young and vibrant work environmentExposure to international clienteleTraining and great growth potential within the company
You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:
Qualifications and experience:
Matric or High School equivalentPrevious customer service experienceInbound Call Centre experience advantageousPrevious travel or tourism industry experience advantageous
Competencies:
Excellent language skills in German (mother tongue) and EnglishExceptional communication skillsComputer literate in MS Office packageExceptional service and support orientationClear criminal and credit recordAbility to work shifts: Monday - Sunday
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTk2Mjk4ODE3P3NvdXJjZT1ndW10cmVl&jid=1156162&xid=4196298817
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An exciting opportunity has just arrived!Our client is actively seeking a dedicated individual to join their team, where excellence in products and service is paramount. They are currently in search of a dependable and well-organized candidate to fill the position of Stores/Dispatch Manager. If youre prepared for a hands-on role where your contributions can truly impact operations, this opportunity may be just what youre looking for.Responsibilities:Managing Component Stores: Youll be in charge of making sure our component stores are running smoothly. This means making sure we have enough of the right parts every day to keep our factory humming along.Invoicing and Shipping Coordination: Youll handle the paperwork for customer orders and make sure they get sent out on time. This might mean working with courier services or trucking companies to get things where they need to go.Team Management: Youll lead a team of 8-10 staff members. Your job will be to make sure everyone knows what theyre doing and that things are running smoothly.Customer and Supplier Interaction: Youll be the point person for our customers and suppliers. That means answering questions, solving problems, and making sure everyones happy.Qualifications:Matric Certificate or equivalentDiploma/Degree in the relevant fieldPrevious experience in a similar role preferredGood communication skillsAbility to stay organized and keep track of detailsComfortable working with computers and basic software
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzY2M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778328&xid=1109_183663
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Our client is seeking German speakers to fulfil the position of International Assistance Coordinator (ACO).
Job Description
Communicate over the phone and via email with policyholders and a worldwide network of medical providersCo-ordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situationsWork closely with medical professionals internally and externally
Job Requirements
German speaker with full professional fluency, also in English.Pro-active and performing well under pressureFlexible and open-minded to ongoing changes and trainingPrevious work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantageBachelor’s Degree or higherGood computer user skills in Microsoft Office toolsSA Visa already in placeFSB registered – a big bonus
Hours
They operate local office hours (Monday – Friday 9am – 5pm) and 24/7 in various international projects in liaison with other centres around the worldMust be able to work in shift including some weekends and some evenings/nights per month
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODI3NjU4MjYxP3NvdXJjZT1ndW10cmVl&jid=1244260&xid=2827658261
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My client, a retail company based in Cape Town, is currently seeking a Tax ManagerContract opportunity to start ASAP Requirements:1. Chartered Accountant (CA(SA)) certification is mandatory.2. Additional tax qualification (e.g. HDip Tax or MCom Tax).3. Substantial experience managing VAT is essential.4. Proven experience as a Tax Manager in the retail sector.5. High proficiency in tax software and MS Office.6. Outstanding numerical skills and attention to detail.7. Strong communication and project management skills.8. Ability to work on multiple tasks under pressure and meet deadlines.9. High integrity and confidentiality.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk3OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778154&xid=1108_177978
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Our client based in Cape Town is seeking to employ an IT Manager.Our client is a specialist cruise agent based in the United Kingdom and South Africa. They are totally independent. They are dynamic in their approach to cruise holidays and tailor make holidays is their speciality. The ideal candidate will be required to:Ensure Network Stability and UptimeTo manage the local networking environment ensuring that it is supportedSupport wider IT infrastructure for remote sitesProvide End User SupportMonitor IT environment pro-activelyEnsure IT Polices and Procedures are up to date and followedLiaise and Manage 3rd Party Service ProvidersManage IT Projects for New Deployments are IT Infrastructure ChangesTo manage the country South African ITWork with the wider IT team providing assistance and administration to deliver group initiatives.Manage a Junior 1st Line member of the teamEnsure IT Compliancy is up to date with the Country StandardManage and maintain IT Helpdesk System for tracking and reportingIT Costs are managed correctly and reported accuratelyEnsure all Hardware Licencing is up to date and monitoredCreate and Maintain an IT Assets RegisterDeliver the in country PCI Audit Annually1st line team member managementKey Skills & Competencies:High competence in IT Procedures and Network ArchitectureHigh proficiency in MS Office, specifically Word, Excel and OutlookSufficient level of numeracy and high level of literacy is required (communication by e-mail)Very good communication skillsVery well organised and able to multi-taskVery good time management skills - able to prioritise and understand what is urgentHigh competence in IT AuditsExceptional administration skills - attention to detail importantEducational Requirements:Tertiary qualification to be MCSE certifiedCertificate in Cyber ITCertificate in all relevant hardware such as Dell computers & storageDeployment network security control qualificationA qualification in network environment/anti-virusAt least 8 years experience in technical IT (Server Administration), Network management, project management, MS Exchange (incl Office 365)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODIxNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778454&xid=1108_178214
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Our International client is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join their German retail team in a position as a Customer Service Associate.Your mission will be to deliver timely, accurate and professional customer service to all company customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.Responsibilities: ?Attend to all customer queries relating to online orders or the ordering process via email and phoneProvide account support to customersAct as an advocate for our customers, reporting and acting on observed areas for improvementProvide prompt, efficient, detailed, customer-oriented service to all customersActively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestionsEnsure internal reference pages are updatedWhat do we offer:Competitive SalariesMedical Aid Contribution (including Spouse and up to 3 children)Career Growth Opportunities (locally and globally) within an exciting and fast-growing global companyWork VisaQuarterly performance bonusesPart time options available (no less than 20 hours)
Qualifications Basic QualificationsExcellent verbal and written skills in GermanOr Good command of spoken German, basic written skillsExcellent command of English Language (verbal and written)Matric or equivalent qualification (Grade 12/Standard 10)Solid typing, phone, and computer navigation skillsAbility to efficiently navigate the internetAbility to thrive in a fast-paced work environment while maintaining high quality outputsAbility to work as an effective team memberStrong interpersonal skillsFlexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)Positive attitude and a ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDI5NTY5OTUzP3NvdXJjZT1ndW10cmVl&jid=1303217&xid=2429569953
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We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader
Basic Function
Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Role / Responsibility
Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload
Competencies & Skills
Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred
Values & Behaviour
Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback
Work Experience Requirements
Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre
Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Additional Requirements
Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review)
If you are interested
Please share your CV with James Knoll
James@abcworldwide.com
Send CV along with current salary, expected salary and notice period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk5NTYwMDk0P3NvdXJjZT1ndW10cmVl&jid=1484496&xid=3799560094
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Senior Transitions Manager
Location: Cape Town – CBD
Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ Assistant Managers / Team Leaders for the Line Compliance Department.
Basic Function
The incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an in-depth knowledge of TransitionsThe incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementationThe incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business
Essential Functions
Will execute transition of processes with end-to-end accountabilityConsultants in this practice will be required to work closely with our clients on onsite projectsProvide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibilityThe job will involve extensive interaction with business users, senior management and IT personnelTo lead client engagements, ensuring consistent service deliveryBusiness development in select accounts
Primary Internal Interactions
Transitions Reviews: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE teamSolutioning and implementation design: BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basisTraining and Development: Program Leads, Transitions Managers, Training function, external vendors as needed
Primary External Interactions
The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes.
SKILLS
Technical Skills:
Analytical skillsProblem solving skillsBPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environmentDomain knowledge in specific vertical
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzM2NDI1OTEzP3NvdXJjZT1ndW10cmVl&jid=1506839&xid=1336425913
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Our progressive company is seeking an experienced, passionate, and professional Safari Experience Sales and Customer Service Agent to join our team. As a Safari Experience Sales and Customer Service Agent, you will be responsible for responding to customer enquiries and providing exceptional customer service in English and German-speaking markets. You will use your excellent communication and written skills to provide engaging and persuasive descriptions of our safari experiences to attract and retain customers.
Key Responsibilities:
Respond to customer enquiries and provide exceptional customer service via phone, email, and other channelsProvide customers with accurate and detailed information about our safari experiences, including pricing, availability, and itinerary detailsAssist customers in making reservations and booking their safari experiencesMaintain accurate records of customer interactions and transactions, including booking and payment informationCollaborate with other team members to ensure smooth operations and effective customer communicationFollow up with customers post-safari to ensure their satisfaction and encourage them to provide feedbackProvide input and feedback to the marketing team on customer preferences and trends to help improve marketing efforts
Requirements:
At least 3 years of experience in sales or customer service, with a good knowledge of safaris in Southern AfricaNative or fluent in English and German, with excellent written and verbal communication skills in both languagesPassionate about wildlife and safari experiences, with a deep understanding of the target markets and customer preferencesStrong organizational skills and attention to detailAbility to work in a fast-paced, dynamic environment and handle multiple tasks simultaneouslyWillingness to travel to different locations to experience our safari offerings and effectively communicate them to customers
If you meet these requirements and are excited about the opportunity to join our dynamic team, please submit your resume and cover letter for consideration.
Work Place:
Wynberg, CPT - We believe it is important to be in the office to maintain company culture, a sense of belonging, keep up to speed on happenings, and to feel connected. You will however, be measured on performance / KPI’s and not on your hours in the office.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzY1NTA2NjQ/c291cmNlPWd1bXRyZWU=&jid=1514290&xid=136550664
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Our client is the African Medical Assistant branch which is part of a global company providing support to various Northern and International European insurance companies. They handle insurance and assistance claims with high professional standard in an international office environment.
Our client is seeking Danish and / or Swedish native speakers to fulfil the position of Call Centre Agent (CCA).
Job Description
Serviced-minded communication with policyholders and their queries regarding trips around the world via phone / email (tourist and / or corporate clients)Data processing in various Policy- and Claims systemsPossibility of future training specifically within the Assistance team (various 24/7 work set-up´s)
Job Requirements
Danish and / or Swedish native speaker with full professional fluency in EnglishPrevious work experience in Insurance, Medical Assistance or Tourism will be an advantagePro-active and performing well under pressureFlexible and open-minded to ongoing changes and trainingBachelor’s Degree or higherGood computer user skills in Microsoft Office tools
Hours
They operate local office hours (Monday – Friday 9am – 5pm) and 24/7 in various international projects in liaison with other centres around the world.
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to colin@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NDkzNTg3OTA/c291cmNlPWd1bXRyZWU=&jid=376322&xid=849358790
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Salesforce Engineer
We are on the lookout for a full-time Salesforce Engineer to be the technical lead of our Salesforce team.
Our ideal Salesforce Engineer will be a Salesforce enthusiast and share our passion for technology and sustainable tourism. We are seeking a detail-oriented technologist who is ready for a challenge and will take our Salesforce platform to another level. As our Salesforce Engineer, you will be responsible for leading the development and deployment of new features and functionalities, as well as driving day to day maintenance of Salesforce, with constant re-prioritization and adjustments being made along the way. You will work on projects that impact the highest priorities of our technology roadmap and the business, while collaborating cross-functionally with multiple teams to deliver results that impact company-wide strategic goals.
The right candidate will thrive in a high-functioning, fast-changing, and collaborative environment. This is a highly visible role that not only requires a proven ability to develop and maintain Salesforce, but it will also require to perform code reviews for other developers on the team and to lead efforts to launch programs and custom solutions that use Salesforce.
As a Salesforce Engineer , your responsibilities will include, but will not be limited to:
Lead the end-to-end process for Salesforce system administration and software development, from requirement gathering sessions with business leads, to design, development, documentation, testing, release of new features, and bug resolution for released feature setsAnalyse changes to Salesforce that are often complex, interrelated, and cut across multiple platforms, to fulfill complicated requirements and improve performanceCode review other developers working on the team working in SalesforceClosely partner with business stakeholders to conduct User Acceptance Testing (UAT) and sign off on successful implementations of featuresCollaborate with Head of Technology and Salesforce Manager to collect feedback, priorities, and ideas on Salesforce and translate these into a product roadmap for our Salesforce orgUse ClickUp to create and successfully translate business requirements and their acceptance criteria, as well as manage backlog of requirements prior to development of the product’s features and functionalitiesDevelop technical design specifications, deployment guide, release notes user guide documentations required for new in-house developed features or for Salesforce application (or 3rd party apps) featuresMaintain a governance model and change management process for SalesforceContinuously look for opportunities to optimise existing Salesforce code to improve overall performanceKeep up to date with all new Salesforce & Kaptio...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTE1NzM0NDc5P3NvdXJjZT1ndW10cmVl&jid=1513460&xid=1915734479
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