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Results for matric in General Worker Jobs in Cape Town
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DUTIES AND RESPONSIBLITIES * Maximising profitability by effectively managing wages, rostering, controllable expenses, budget allocations, and ensuring employees are coached to exceed sales and KPI targets.* Administer formal performance management programs.* Ensuring employees adhere to CRG policies applicable to their employment. Policies include an Employee Code of Conduct, which covers core values, ethics, and appropriate standards of workplace dress & behavior.* Providing outstanding customer service to customers and ensuring, at all times, that the company is positively promoted.* Liaising closely with stakeholders to ensure customer needs are met.* Stock Control: responsible for ordering, presentation, merchandising, and promotions.* Regularly managing reporting of the financial actual versus budget results.* Packages and displays meat; prepares a variety of package sizes and portions; prepares specialty orders by responding to customer requests etc; is responsible for cabinet layout and management.* (reporting immediately any malfunctions).* Maintaining a hygienically clean and safe working environment by adhering to HACCP policies and procedures, monitoring of products, and recording of results.* Manage one-off projects and lead teams on the process or system improvements.Key Skills * Inspires individuals and teams to work towards visions and objectives.* Implements business/team structures and roles that enable the achievement of agreed objectives.* Builds effective, diverse teams with appropriate competencies and skills.* Manages business performance objectives and outcomes including re-alignment.* Directs and coaches business teams to achieve results.* Measures and celebrates success.* Assists business teams and functions to develop organizational unity.* Demonstrates leadership competencies and fosters leadership skills across the business. Qualifications * Matric* Management qualifications or similar or a willingness to undertake a study to acquire.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzOTMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213979&xid=1109_83932
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Our client is looking for a bright and bubbly individual for the retail store based in Somerset WestThe candidate MUST be able to speak English and Afrikaans-Must have a clear criminal record-Must have matric-Must be available immediately-Must be able to travel easily to Somerset West or stay in surrounding areas-Must have a valid SA ID
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mzg1OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778662&xid=1109_183859
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We are looking for young male with matric certificate and have computer skills, who can work with hands and willing to learn. No experience needed as we will provide training. Please forward your CV to lisbeth@laserpac.co.za
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Key Responsibilities & Accountabilities
Managing the day to day running of business-to-business accounts.Speaking to existing clients daily and ensuring they are receiving the best service.Ensuring businesses are utilising the site effectively and that they achieve the best results.Resolving any queries business clients may have using our product either over the phone, email or Live Chat.Advising clients on how to improve their experience and results.Confidently and effectively dealing with initial complaints.Assisting the Sales Team with business client retention and renewals.Conducting Webinar training sessions.Attending client visits and conducting onsite training sessions.Recognising upsell opportunities & forwarding sales leads to the relevant teams.Proactively contacting clients in accordance with the companies SLAs/Client Response PromiseOrganisation of workload to ensure task lists and targets are achieved.Regularly updating traffic light alerts according to account performance.
Personal Requirements
Experience working in a non-scripted environment.You need the ability to think on your feet and be an exceptional communicator.Extremely organised with a high level of attention to detailAbility to multi-task and work as part of a teamBe a team player with confidence, energy, and enthusiasm.Highly motivated with a passion for delivering exceptional business client services.Previous business client service experience in an office environmentPolite Telephone MannerExcellent Literacy and numeracy skillsGood PC skills with the ability to learn new systems quickly.Proven experience of client service excellence
Experience and Qualification
Business to business client services experienceWorking experience in a non-scripted office environmentMust have Matric/Grade 12Clear criminal recordExceptional communication skillsComputer literate - familiar with Microsoft Office
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODI1OTMwMzI2P3NvdXJjZT1ndW10cmVl&jid=1538838&xid=2825930326
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Sales – Marketer
Mon – Fri from 08h00am till 16h00
Salary R9400 + commission
Location: Northern Suburbs
Duties:
Outbound calls communicating with Investors and Donors (companies and individuals) and make salesCreating Brand Awareness to stimulate donors and salesLead Generation
Requirements:
Matric (NQF4)Diplomas/Certificates/Degrees advantageoussales experience min 2 yearsGood Competency with Office, Internet and Mailing SystemsWell spoken, have good command of EnglishAfrikaans would be an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDg0ODI2NDg4P3NvdXJjZT1ndW10cmVl&jid=377079&xid=2084826488
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A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.
Come and join the team to benefit from the following:
Medical aidShift allowanceIncentivesSubsidised TransportA young and vibrant work environmentExposure to international clienteleTraining and great growth potential within the company
You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:
Qualifications and experience:
Matric or High School equivalentPrevious customer service experienceInbound Call Centre experience advantageousPrevious travel or tourism industry experience advantageous
Competencies:
Excellent language skills in German (mother tongue) and EnglishExceptional communication skillsComputer literate in MS Office packageExceptional service and support orientationClear criminal and credit recordAbility to work shifts: Monday - Sunday
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTk2Mjk4ODE3P3NvdXJjZT1ndW10cmVl&jid=1156162&xid=4196298817
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Basic Function
This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization through the. To ensure:
Smooth Functioning of the various channels of Recruitment
To mentor the Executives, in respective Teams
Essential Functions
Ensure that the process transactions are processed as per policy / proceduresEnsure that the assigned targets are met in accordance with SLA and Internal standardsEnsure that the quality of transaction is in compliance with predefined parameters as defined by Process ExcellenceEnsure adherence to established attendance schedulesEnsure adherence to Company Policies and Procedures
The performance parameters include the following:
Development and management of New and Existing vendorsCost effectiveness of hiring through that channelQuality parametersCompliance adherence in process and auditsNumber of defects made against the Offers rolled outAttain consistency in time to hire of candidatesOffer to Joining Ratio
Primary Internal Interactions
Team for the purpose of coordinationManager for escalations, unresolved issues, appraisals and reviewsSAVP / VP for solving the issues unsolved by the immediate supervisorOperations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposesFinance and Commercial departments for settling vendorCustomer Experience Analysts and Trainers for the purpose of Voice Capability assessments
Primary External Interactions
Vendors for:
Hiring candidates, Lining up candidates for interviews and also assessing their performanceGiving AdvertisementsPreparing promotion material
Skills
Process Specific Skills
- Interviewing skills
- Feedback skills
Soft skills (Minimum)
- Excellent Communication skills – written and oral
- Should be confident and willing to work in shifts and travel
Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment
- Computer proficiency – MS Office
- Team handling skill
- Should be able to take decisions in all kind of situations
- Orientation towards data and MIS
Soft Skills (Desired)
- Self starter
- Good Listening skills
- Dependable
- Matured to carry out assessments
Education Requirements
Matric (Passed)Appropriate Tertiary Qual...
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Brief Job description
provide superior airline reservation services to customersDuties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Requirements
Skills & Knowledge
Native/ Advanced level Greek & English Language SkillsMatric (Grade 12 or Equivalent qualification)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutions
Work hours
8.5 – 9 hour shifts per day on rotationShifts to be rostered from Mondays to Sundays including local and market public holidaysOperational hours: 09h00 – 21h15Work from home or work at offices (located in V&A Waterfront, Cape Town)Work from home requires own Fibre fixed line internet connection & UPS solution at own costTraining: 4 – 6 weeksProbation period: 4 months
Salary and Benefits
Permanent, Full-time employmentMarket-related salaryWork from home or at officesPaid TrainingBenefits:
Employee assistance programmeHealth insurance benefitProvident fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NjYzOTE2OTE/c291cmNlPWd1bXRyZWU=&jid=1474627&xid=766391691
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Our International client is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join their German retail team in a position as a Customer Service Associate.Your mission will be to deliver timely, accurate and professional customer service to all company customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.Responsibilities: ?Attend to all customer queries relating to online orders or the ordering process via email and phoneProvide account support to customersAct as an advocate for our customers, reporting and acting on observed areas for improvementProvide prompt, efficient, detailed, customer-oriented service to all customersActively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestionsEnsure internal reference pages are updatedWhat do we offer:Competitive SalariesMedical Aid Contribution (including Spouse and up to 3 children)Career Growth Opportunities (locally and globally) within an exciting and fast-growing global companyWork VisaQuarterly performance bonusesPart time options available (no less than 20 hours)
Qualifications Basic QualificationsExcellent verbal and written skills in GermanOr Good command of spoken German, basic written skillsExcellent command of English Language (verbal and written)Matric or equivalent qualification (Grade 12/Standard 10)Solid typing, phone, and computer navigation skillsAbility to efficiently navigate the internetAbility to thrive in a fast-paced work environment while maintaining high quality outputsAbility to work as an effective team memberStrong interpersonal skillsFlexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)Positive attitude and a ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDI5NTY5OTUzP3NvdXJjZT1ndW10cmVl&jid=1303217&xid=2429569953
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Guest Experience Liaison
LEVEL: Senior Travel Designer
REPORTS TO: Guest Experience Manager
LOCATION: Johannesburg, Cape Town or Nairobi
Primary Purpose
Proudly born and bred in Botswana over 39 years ago, the company remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving community empowerment.
The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary.
Brief description of the position:
Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guests journey.Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.Operating according to and in compliance with – company standards of operations, company policies and procedures, and company code of conduct.Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.
Candidate profile
Qualification: Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality.
Experience: Min 5 years’ experience at a Senior level in Reservations.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, email, Internet)
Proven English literacy.
Working knowledge of TourPlan and WISH or similar booking/operating system. General destination knowledge on Southern & East Africa.
Personal and work travel experience in Southern and East Africa.
Problem solver and good with guest interaction
Excellent attention to detail.
Skills
Excellent communication skills both written and oral, in English.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MzU0NzYxNDE/c291cmNlPWd1bXRyZWU=&jid=1305396&xid=635476141
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A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.
Come and join the team to benefit from the following:
Medical aidShift allowanceIncentivesSubsidised TransportA young and vibrant work environmentExposure to international clienteleTraining and great growth potential within the company
You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:
Qualifications and experience:
Matric or High School equivalentPrevious customer service experienceInbound Call Centre experience advantageousPrevious travel or tourism industry experience advantageous
Competencies:
Excellent language skills in German (mother tongue) and EnglishExceptional communication skillsComputer literate in MS Office packageExceptional service and support orientationClear criminal and credit recordAbility to work shifts: Monday - Sunday
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzIxMDAyMDMwP3NvdXJjZT1ndW10cmVl&jid=1156163&xid=3321002030
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Responsibilities
Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentBook hotel/lodge and logistic reservations, based consultant requirementsResponsible for travel request distribution to agentsSupporting Sales consultants with all administrative dutiesConclude on all aspects of the post confirmation of the bookingEnquiry warming (to be handed over to Senior Consultant)Sales Quotes as first point of contact to support Senior Sales ConsultantWork directly with Sales Managers to resolve client travel issuesCustomer service-related responsibilities from client and perform other office duties as assignedWork with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolvedWork with our rates team to resolve rates-related tasks and communicate with consultantsLog all required tickets relating to rates and productTimeous turnaround time (Sales Consultant request to be actioned within 24hrs)Ensure Concierge dashboard is updated and reporting done with sales managers
Requirements
Our ideal German Concierge Specialist will possess:
A National Senior Certificate/Matric1 year of experience in a Concierge or Sales Administrative Assistant roleThe successful candidate must be based in Cape Town.Fluent in speaking and writing in the German language.Great communication skillsWillingness and drive to learnExcellent problem-solving skills and the ability to think creatively and strategically.Ability to work in a fast-paced, deadline-driven environment
Not essential but advantageous:
Degree/Diploma in TourismExcellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTY4ODY0MTU4P3NvdXJjZT1ndW10cmVl&jid=1507625&xid=1568864158
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Basic Function
This role is primarily responsible for front-line hiring for Voice & Non-Voice processes at the executive & support level in the organization
Essential Functions
Ensure that the process transactions are processed as per policy / proceduresEnsure that the assigned targets are met in accordance with SLA and Internal standardsEnsure that the quality of transaction is in compliance with predefined parameters as defined by Process ExcellenceEnsure adherence to established attendance schedulesEnsure adherence to Company Policies and Procedures The performance parameters include the following:
Meeting set targets on a monthly basisOffer to Joining Ratio of the Offers madeQuality of candidates hired and on-boardedNumber of defects against number of Offers made100% adherence to compliance requests and policyDeliver on intakes within timelines and at high quality levels
Primary Internal Interactions
Team for the purpose of coordinationAssistant Manager for escalations, unresolved issues, appraisals and reviewsManager for solving the issues unsolved by the immediate supervisorOperations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposesCustomer Experience Analysts and Trainers for the purpose of Voice Capability assessments
Primary External Interactions
Vendors for:
Hiring candidates, Lining up candidates for interviews and also assessing their performance
Timeous feedback to vendors around candidate success and offer opportunities Giving Advertisements
Preparing promotion material
Excellent communication with external candidates around feedback
Skills
Process Specific Skills
- Interviewing skills
- Feedback skills
Soft skills (Minimum)
- Excellent Communication skills – written and oral
- Should be confident and willing to work in shifts and travel
Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment
- Computer proficiency – MS Office
Soft Skills (Desired)
- Self starter
- Good Listening skills
- Dependable
- Matured to carry out assessments
Education Requirements
Minimum MatricQualification (or working towards) in related field will be preferred
Work Experience Requirements
Minimum 12 months of work experienceVolume Recruitment Experience in a BPO/agency environment will be preferredhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTc4NjA0OTQxP3NvdXJjZT1ndW10cmVl&jid=377548&xid=2578604941
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FUNCTION
Our client is looking for an enthusiastic and business-oriented person who is willing to coordinate and to administer the applications for Fairtrade Certification of companies in assigned countries in Africa and provide administrative support to the team. Internal and external customer service is a priority for this applicant. Attention to detail, willingness to learn and work in a team are essential assets in this position. The person will be part of a dynamic and multi-cultural team which is responsible for the certification of Fairtrade customers in Africa.
CORE RESPONSIBILITIES
Manage all new applications for certification from French-speaking producers and traders in AfricaSupport the certification staff in data management and communication tasks and other tasks as neededMaintain the company’s database for the regions and produce the necessary reports out of the databaseManage the practicalities of the officeCommunicate with customers and answer queries on the work of the companyLiaise with other applications and certification staff in the global company
TASKS
Prepare and send application packages and invoices to applicantsAccept and process all new applicationsCommunicate with applicants and staff to facilitate a smooth applications processCapture data on applicants and other clients in the company’s databaseUpdate data in the database and produce reports out of the databaseAssist with invoicing and follow-up on paymentsGeneral communication with third partiesAssist Analysts and the Regional Manager to keep Certification documents and filing systems including auditor information in orderManage distribution and filing of physical documentsManage relevant databases, ensure information is up to date and completeSupport the Certification team by updating information in the databases, according to relevant work instructionsContinuously improve procedures, formats and toolsAssist with office management and liaison with service providersManage the practicalities of the officeAssist the Analysts and the Regional Manager in liaison with subcontracted auditorsOther relevant tasks as requested by line manager
REQUIRED QUALIFICATIONS
Post-Matric Qualification or at least three years’ work experience in office management; administration; communications; secretarial services; data management; (or the equivalent)Fluent in English and French oral and writtenPermission to work in South AfricaExcellent interpersonal and organizational skills with the ability to prioritize work and assist more than one colleagueA pro-active, hard-workin...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85OTU5MTkzNj9zb3VyY2U9Z3VtdHJlZQ==&jid=1183433&xid=99591936
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Urgent need of an Quality Analyst (George Area)
Requirements
Monitoring of transactions as per process guidelinesCampaign experience in Insurance or UtilitiesMonitor transactions as per targets and guidelinesProvide coaching and feedback to consultants following auditsPrepare quality presentations and reports as per requirementCollecting and analyzing trends and patternsReview and analyze quality results to identify development areasPropose action plans based on findings for improvement and assist implementation in collaboration with Operations.Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performanceAssist the process AM’s in identifying the training needs for the agentsConduct/participate in calibration exercises on regular basisHandle incoming calls for process as and when requiredParticipating in team huddles and providing brief on Quality performance in the processBrief new agents joining the process and explain how the quality functions operates in the process.Co-ordinate all process improvement initiatives
Work Experience
Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account
Education
Matric
Contact person
James Knoll
James@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTc2MTQwMDc3P3NvdXJjZT1ndW10cmVl&jid=1321143&xid=3576140077
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In need of Advisor/ SME Trainer (Call Centre) (George Area)
The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners
Needs
Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agentsMonitors and completes daily attendance tracking during the entire process training until nestingCampaign experience - Insurance or Utilities Formulates effective activities, exercises or assessments for learning improvementMonitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvementEnsure compliance to client and organizational policies and proceduresMaintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agentsDeliberate to identify new hires’ needs in training and nestingMonitor trainees’ post-nesting performance for the first 3 months after being endorsed to operationsDeliver the training content/context based on the agenda/curriculumDemonstrate effective leadership to individuals including new hires and tenured agentsImplement and demonstrate efficient training methodsCollaborate with the team for effective knowledge and skills transfer indispensable to the process and business needsParticipate in client calls and visits with the supervisor’s guidanceCollaborate with the quality and operations teams for process improvementConduct team huddles and provide floor and online support on process updatesDevelop and implement an effective system for process updates as and when required by the process/clients
Education
Matric and above
Experience
At least 12 months in BPO/ Call Centre environment
Please send contact details to
James Knoll
james@abcworldwide.com
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PURPOSE OF THE JOB
Efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales. Cold calls and sales visits
HIGH-LEVEL JOB OBJECTIVES Represent our company, with a comprehensive understanding of our offeringsMaximize the sales performance by establishing strong relationships and gaining insight to the needs and lifestyle of the clientMeet weekly, monthly, and annual sales and activity quotasGenerate leads and commit to customer service by building relationshipsAdjust sales techniques based on interactions and results in the fieldPerform incisive and insightful market and competitive research
Job KnowledgeQualify, develop, and maintain thorough company and product knowledge, research consumer needs, and identify how our solutions can meet themGenerate leads and grow existing relationships, maintaining an accurate, detailed client book, and developing an active, repeat customer baseMake cold calls or perform warm outreach, putting outside-the-box thinking to work to develop new and unique sales tacticsWork with the Account Executive team to design industry-specific outbound effortsUtilize the Salesforce.com tool to ensure standard processes during all sales stagesConduct month-end and year-end close processes
Job SkillsExcellent communication, interpersonal, telephone, and organizational skillsExperience working with Salesforce.com or other CRM platformsExperience closing enterprise-level dealsAbility to analyse business opportunities and read situations wellAbility to travel at least 50% of the time
Job–related work experience 3-5 years in sales within a setting
Qualification
Grade 12 matric
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Brief CSSR Job description
Work for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languagesWork on airline reservations systems & handle voice calls in English & German – may include some written correspondenceFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsDemanding and time-sensitive call centre environment
Requirements
Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)Minimum education level equivalent to high school completion (Matric / NQF 4)Located in South AfricaPermanent residence permit / South African ID holders onlyExcellent Computer literacy & technical skillsNo criminal recordFlexibility to work shiftsPrevious customer service experience preferred
Employment terms and conditions
Full-time, permanent contract: 40 hours per week at 8,5 hours shifts per dayOperational hours for account: Monday to Sundays 08h00 – 21h00 (shifts will be adjusted in line with daylight saving). Employees will be rostered on rotational shifts to cover these operational hours. Note it includes weekend work.Training: 4 weeks (Fully Paid)Probation period: 4 monthsBenefits:
~ Employee assistance programme
~ Health insurance benefit
~ Membership to Provident Fund (forms part of CTC package)
Work from home / Work from officeRemote work may be considered – If work from home, employee must ensure:
~ Fibre internet connection or fixed stable ADSL line required at own cost. Must be a fixed line internet. No wireless connections accepted.
~ UPS Solution required during load shedding (inverters available for purchase via client or own solution accepted).
To apply, please provide the following:
Updated CVCopy of ID/PR/VISA that permits you to workLanguage assessments will be carried out during screening by the recruiterProof of internet (for work from home applicants)
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Position: Customer Service
Place: George
Please forward your CV to – melanie@abcworldwide.com
We are searching for energetic and enthusiastic Customer Service Advisors!!!
Skills:
Computer literate, Solid Numerical abilitiesEffective written and verbal communication skillsExperience working in a contact center is desirable but not essentialDeliver and maintain a high-quality service to all customersWorks well within a team and is able to support, communicate and share best practice well with peersCommunicate clearly and simply both written and verballyHandle objections in a precise manner to ensure full understanding and clear communication to the customerUpdate systems accurately with relevant information
Client offers:
UK/US - Shift work
Requirements:
Must be a South African citizenMust have MatricMust have 1-2 years’ customer experienceMust be ITC clear and Criminal clearMust have a clear accent
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA2ODk3NDkwP3NvdXJjZT1ndW10cmVl&jid=1326306&xid=3406897490
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The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary.
Brief description of the position:\
Create seamless service delivery through regular correspondence with guests during their stay.?Delighting them with high attention while focusing on the intricacies of the guests journey.Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.Operating according to and in compliance with – company standards of operations, company policies and procedures, and company code of conduct.Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.Analyze guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.
Candidate profile?
Qualification:
Matric certificate –?with maths?(minimum standard grade or above)??Tertiary certificate in Travel & Tourism/hospitality.??
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Experience:
Min 5 years’ experience at a?Senior?level in Reservations.??Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.?Computer Literate (Microsoft Office, email, Internet)?Proven English literacy.??Working knowledge of?TourPlan?and WISH or similar booking/operating system.?General destination knowledge on Southern & East Africa.??Personal and work travel experience in Southern and East Africa.??Problem solver and good with guest interaction??Excellent attention to detail.??
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Skills:??
Excellent communication skills both written and oral, in English.??Foreign language skills advantageous??Ability to multitask and ensure good time-management?Extremely proactive with an outgoing, charismatic, and approachable character.
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Personal Abilities:????
Creative, organized, and excellent communication skills. Ability to work under ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NTYyNDIxMzI/c291cmNlPWd1bXRyZWU=&jid=1305130&xid=956242132
2d
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