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** job title:** call center manager
** department:** sales
** location:** midrand
** job type:** full tim e
** reporting to:** c e o
### job purpose:
the call center manager will oversee both inbound and outbound call operations this role involves managing the daily running and management of the center through effective use of resources, ensuring delivery of exceptional customer service the manager will be responsible for the implementation and management of systems and processes, including a comprehensive c r m platform
### key responsibilities:
** operations management:** oversee the effective management of both inbound and outbound calls to achieve business objectives ensure customer queries are handled promptly and accurately, meeting all agreed service levels and standards
** team leadership:** lead, motivate, and support a large team within a time sensitive and demanding environment this includes setting clear expectations, providing regular feedback, and developing skills of team members
** c r m and systems management:** set up, manage, and optimize c r m systems to track interactions and sales, ensuring data quality and usage consistency use c r m data to analyze call center metrics for continuous improvement
** process improvement:** identify and implement process improvements to increase efficiency and quality of service establish best practices for call handling and c r m use
** training and development:** develop and implement training programs that equip staff with the necessary skills to perform their roles ensure new and existing team members are proficient in using call center technologies and processes
** reporting:** prepare regular reports on the performance of the call center and staff, including analysis of data captured in the c r m system
** compliance and quality assurance:** ensure all company policies and procedures are adhered to, including compliance with legal and professional standards for customer contact and data management
### skills and qualifications:
proven experience as a call center manager or similar management role in customer service or sales
strong understanding of management practices and techniques
excellent leadership and interpersonal skills
proficiency in technology, especially c r m software and call center systems
strong analytical and problem solving abilities
excellent verbal and written communication skills
bachelor’s degree in business administration or related field; master’s degree preferred
### personal attributes:
high emotional intelligence and resilience in high pressure situations
adaptability and flexibility to handle unexpected challenges
strong coaching and mentoring skills to foster a high performance team
### salary:
market related
### how to apply:
send c v, proof of experience, as well as all other supporting documents to john@designerwater com
1d
Midrand
Inhouse Embroidery and printing services we supply and custom manufacturing Call/Text/Whatsapp 0844730983/0731915117kensaembroidery@gmail.comKensaembroiders@gmail.comhttps://maps.app.goo.gl/PgZzrz23owDjPbVVA
11d
Midrand
Motor Dealership situated in Edenvale requires the services of a entry level call centre agent.- Basic salary of R 6 500 p/m - Unlimited commission structure. Current agents are earning in excess of R 20 000 per month.- Must be able to speak Khoza and ZuluPLEASE EMAIL YOUR CV TO taxisales82@gmail.comABOUT THE POSITIONManage inbound and/or outbound calls;Follow various communication scripts when speaking to a caller;Handle customer engagement;Identify customer needs, answer questions and solve problems;Build sustainable customer relationships;Organize all conversation records;Desired Skills:Basic Microsoft skills requiredInbound Call CentreOutbound Call centreContacting customersCall Center ServicesCommunicating with CustomersPhone MannerAdministration Customer Service
6d
Edenvale
Contact f/price
Limited-time offer!Sign up for 12 months and get 3 additional months FREE.1 month extra FREE if you sign up for 6 months.T&C apply. Subject to availability.We have offices, coworking spaces, and meeting rooms in every major town & city.Set up an open plan office space for 10 persons with a fully flexible contract that grows with your business.In Pretoria’s desirable eastern suburbs, our Pegasus Building centre is a staggeringly stylish building, part of a significant new development designed for modern life. The mixed-use precinct is energy efficient throughout, built with LEED and GreenStar SA standards in mind. But efficiency isn’t all about the environment – it’s about boosting your productivity and getting more done. That’s why this welcoming neighbourhood offers extensive on-site facilities, with restaurants, hotels, and even a medical centre just a short walk away. The centre is also close to a community of other like-minded businesses from many industries – ideal for networking and discovering new opportunities. So you can find everything you need to get things done in record time – and with excellent public transport links to the rest of Pretoria, you can even do your bit for the environment while you’re on the move.Grow your team and grow your business with 45 sqm of open plan office space in Spaces Menlyn Maine, perfect for 10 employees. Our large offices are fully serviced, accessible 24/7, and include unlimited coworking access to our business club during business hours. And because we know how quickly business can change, we’ll never ask you to sign your life away – our contract terms are flexible and tailored to your specific needs.Spaces Open Plan Offices include: • Access to our global network with thousands of locations worldwide• Highly trained reception and support team• Secure, business-grade technology and WiFi• Printers and access to admin support• Cleaning, utilities and security• Desk space available by the hour, day or month• Regular networking and community events • Easy booking and account management via our app• Customisable and flexible layouts• Scale up or move locations to suit your needs• High-quality ergonomic furniture• Additional access to 110 sqm of shared workspaceJust so you know; all images shown in this listing are from Spaces locations, but they may not correspond to this specific one.The promo offer is applicable only on Private Office & Dedicated Coworking in participating centres.Applicable for new customers only. Service charges aren’t included in the promo. Terms applicable: ?· Sign up for 12 or more months: get 3 additional months free?· Sign up for 6-11.9 months: get one additional month freeGet in touchProperty Reference #: ZAop12971Agent Details:IWGPLC South AfricaRegus Management GroupBuilding 2Country Club Estate21 Woodlands DriveWoodmeadJohannesburgMaude Street, SandownJohannesburg2198
1s
City Centre
R 5,590
Limited-time offer!Sign up for 12 months and get 3 additional months FREE.1 month extra FREE if you sign up for 6 months.T&C apply. Subject to availability.We have offices, coworking spaces, and meeting rooms in every major town & city.Set your business up for success with a professional office just for you. Our Rivonia Business Center boasts 80 modern offices, which provide companies with the space and office layout of their choice.Create and personalise a perfectly sized environment for a team of 1 employee with 8 sqm of private office space in Spaces Rivonia. Our small offices are fully serviced, accessible 24/7, and include unlimited coworking access to our business club during business hours. And because we know how quickly business can change, we’ll never ask you to sign your life away – our contract terms are flexible and tailored to your specific needs.Spaces Private Offices include: • Access to our global network with thousands of locations worldwide• Friendly reception and support team• Secure, business-grade technology and Wi-Fi• Printers and access to admin support• Cleaning, utilities and security• Desk space available by the hour, day or month• Regular networking and community events • Easy booking and account management via our app• Customisable and flexible layouts• Workspaces that scale up and move with your business• High-quality ergonomic furniture• Additional access to 50 sqm of shared workspaceJust so you know; all images shown in this listing are from Spaces locations, but they may not correspond to this specific one.The promo offer is applicable only on Private Office & Dedicated Coworking in participating centres.Applicable for new customers only. Service charges aren’t included in the promo. Terms applicable: ?· Sign up for 12 or more months: get 3 additional months free?· Sign up for 6-11.9 months: get one additional month free?Get in touchProperty Reference #: ZA1ws4407Agent Details:IWGPLC South AfricaRegus Management GroupBuilding 2Country Club Estate21 Woodlands DriveWoodmeadJohannesburgMaude Street, SandownJohannesburg2198
2d
Johannesburg CBD
Contact f/price
Property Address:1ST Floor, Block B, Block C, Metropolitan Park 8 Parktown, JohannesburgLimited-time offer!Sign up for 12 months and get 3 additional months FREE.1 month extra FREE if you sign up for 6 months.T&C apply. Subject to availability.We have offices, coworking spaces, and meeting rooms in every major town & city.Get to work among a like-minded community in our shared office space. Our coworking spaces are designed with collaboration in mind and come with all the details taken care of. Reserve a dedicated desk or drop in and hot-desk and open your business up to new possibilities.Give your business a dynamic home among Parktown’s attractive Victorian houses. Our professional Metropolitan Park office space is set on Hillside Road, at the heart of Joburg’s historic suburb, with on-site parking available for your convenience.Get to know other successful start-ups and remote teams in the sleek kitchen area. Host informal meetings outside on the terrace. Treat yourself to lunch at one of the many surrounding cafes, or impress clients with the numerous fine dining options nearby.Regus Coworking includes: • Access to our global network with thousands of locations worldwide• Highly trained reception and support team• Secure, business-grade technology and WiFi• Printers and access to admin support• Cleaning, utilities and security• Desk space available by the hour, day or month• Choice between open-plan space or a shared office• Option to take a dedicated desk reserved for you• Regular networking and community events • Easy booking and account management via our appAll images shown in this listing belong to our locations but may not correspond to this specific centre.The promo offer is applicable only on Private Office & Dedicated Coworking in participating centres.Applicable for new customers only. Service charges aren’t included in the promo. Terms applicable: ?· Sign up for 12 or more months: get 3 additional months free?· Sign up for 6-11.9 months: get one additional month free?Enquire nowProperty Reference #: ZAcw2241Agent Details:IWGPLC South AfricaRegus Management GroupBuilding 2Country Club Estate21 Woodlands DriveWoodmeadJohannesburgMaude Street, SandownJohannesburg2198
2d
Parktown
Contact f/price
We have offices, coworking spaces, and meeting rooms in every major town & city.Build your business presence fast, with an instant professional company address and the virtual office services you need. Choose from thousands of locations to position your business wherever you need to be.Encourage productivity in this state-of-the-art office space in an upmarket Joburg suburb. Our Wedgefield Office puts your business in a more laidback professional setting, with bus services connecting you to central Johannesburg.Connect with colleagues in the open-plan environment, with an outdoor seating area to soak up the South African sun on your lunch break. A minutes’ walk from the centre, you’ll find cafes, restaurants and the local bus stop, making this an ideal location for commuters.Regus Virtual Office includes: • Options ranging from local business address to telephone numbers and workspace access• Professional receptionists to greet guests• 24/7 customer support• Regular networking and community events • Mail forwarding on daily, weekly or ad hoc basis• Choice of regional or national phone number• Professional call answering service• Administrative support• Access to office or coworking space as and when neededAll images shown in this listing belong to our locations but may not correspond to this specific centre.Enquire nowProperty Reference #: ZAvo1378Agent Details:IWGPLC South AfricaRegus Management GroupBuilding 2Country Club Estate21 Woodlands DriveWoodmeadJohannesburgMaude Street, SandownJohannesburg2198
9d
Other
Contact f/price
Property Address:Ground Floor, Twickenham Building, The CampusOther, JohannesburgLimited-time offer!Sign up for 12 months and get 3 additional months FREE.1 month extra FREE if you sign up for 6 months.T&C apply. Subject to availability.We have offices, coworking spaces, and meeting rooms in every major town & city.Focus on driving your business forward with a professional office just for you. Centre your business at the heart of Johannesburg’s premier technology business park. Network with like-minded individuals at the Twickenham Building over coffee at the onsite cafe and cosy drop-in business lounge.Draw inspiration from the interiors’ historic design, surrounded by greenery which can be admired through large floor-to-ceiling windows. An ideal location for businesses on the move, you’re less than 30 minutes from the airport, as well as the city centre.Make a home for your business with 8 sqm of private office space in Regus Bryanston, ideal for 1 employee. Our small offices are fully serviced and have everything taken care of - from the furniture to the high-speed WiFi - so you can focus on driving your business forward. Find flexible office space for rent for as little as a day or stay for longer and personalise your space to suit the unique needs of your business.Regus Private Offices include: • Access to our global network with thousands of locations worldwide• Highly trained reception and support team• Secure, business-grade technology and WiFi• Printers and access to admin support• Cleaning, utilities and security• Desk space available by the hour, day or month• Regular networking and community events • Easy booking and account management via our app• Customisable and flexible layouts• Scale up or move locations to suit your needs• High-quality ergonomic furniture• Additional access to 50 sqm of shared workspaceAll images shown in this listing belong to our locations but may not correspond to this specific centre.The promo offer is applicable only on Private Office & Dedicated Coworking in participating centres.Applicable for new customers only. Service charges aren’t included in the promo. Terms applicable: ?· Sign up for 12 or more months: get 3 additional months free?· Sign up for 6-11.9 months: get one additional month free?Enquire nowProperty Reference #: ZA1ws638Agent Details:IWGPLC South AfricaRegus Management GroupBuilding 2Country Club Estate21 Woodlands DriveWoodmeadJohannesburgMaude Street, SandownJohannesburg2198
2d
Other
R 1,150
We have offices, coworking spaces, and meeting rooms in every major town & city.Build your business presence fast, with an instant professional company address and the virtual office services you need. Choose from thousands of locations to position your business wherever you need to be.Position your business in a dynamic community on Rosebank Corner. Accessible by train, car and air, this Johannesburg office space is easy to reach, located moments from the M20 and offering plenty of parking onsite.Spend time socialising in the open-plan kitchen and take advantage of comfy communal areas to collaborate with your team. Treat yourself to lunch at one of the local cafes and celebrate the day’s successes after work at the nearby restaurants and bars.Regus Virtual Office includes: • Options ranging from local business address to telephone numbers and workspace access• Professional receptionists to greet guests• 24/7 customer support• Regular networking and community events • Mail forwarding on daily, weekly or ad hoc basis• Choice of regional or national phone number• Professional call answering service• Administrative support• Access to office or coworking space as and when neededAll images shown in this listing belong to our locations but may not correspond to this specific centre.Enquire nowProperty Reference #: ZAvo4327Agent Details:IWGPLC South AfricaRegus Management GroupBuilding 2Country Club Estate21 Woodlands DriveWoodmeadJohannesburgMaude Street, SandownJohannesburg2198
2d
Parktown
R 9,290
Limited-time offer!Sign up for 12 months and get 3 additional months FREE.1 month extra FREE if you sign up for 6 months.T&C apply. Subject to availability.We have offices, coworking spaces, and meeting rooms in every major town & city.Book a fully serviced office for four, and we’ll take care of everything else.Willow Wood Office Park is ideally located within close proximity to areas such as Dainfern, Broadacres, Fourways and Chartwell.Create and personalise a perfectly sized environment for a team of 4 employees with 20 sqm of private office space in Spaces Broadacres. Our medium offices are fully serviced, accessible 24/7, and include unlimited coworking access to our business club during business hours. And because we know how quickly business can change, we’ll never ask you to sign your life away – our contract terms are flexible and tailored to your specific needs.Spaces Private Offices include: • Access to our global network with thousands of locations worldwide• Friendly reception and support team• Secure, business-grade technology and Wi-Fi• Printers and access to admin support• Cleaning, utilities and security• Desk space available by the hour, day or month• Regular networking and community events • Easy booking and account management via our app• Customisable and flexible layouts• Workspaces that scale up and move with your business• High-quality ergonomic furniture• Additional access to 60 sqm of shared workspaceJust so you know; all images shown in this listing are from Spaces locations, but they may not correspond to this specific one.The promo offer is applicable only on Private Office & Dedicated Coworking in participating centres.Applicable for new customers only. Service charges aren’t included in the promo. Terms applicable: ?· Sign up for 12 or more months: get 3 additional months free?· Sign up for 6-11.9 months: get one additional month free?Get in touchProperty Reference #: ZA4ws4408Agent Details:IWGPLC South AfricaRegus Management GroupBuilding 2Country Club Estate21 Woodlands DriveWoodmeadJohannesburgMaude Street, SandownJohannesburg2198
2d
Sandton
Contact f/price
Limited-time offer!Sign up for 12 months and get 3 additional months FREE.1 month extra FREE if you sign up for 6 months.T&C apply. Subject to availability.We have offices, coworking spaces, and meeting rooms in every major town & city.Set up an open plan office space for 10 persons with a fully flexible contract that grows with your business.Atrium on 5th is an inspiring place where ideas develop, businesses build and relationships evolve. Located in this iconic 32 year old building in Sandton CBD in Johannesburg occupies the 9th floor of a fully renovated building. From private offices to co-working spaces and meeting rooms, you’ll will find everything to suit the needs of your business.The exclusive location, along with our tailored service concept, makes Atrium on 5th an energetic working environment. It provides excellent business and networking opportunities as well as an inspiring working environment. Stretch your legs for a bit? The surrounding area offers libraries, bookshops, shopping mall, exhibition centre as well as the famous Nelson Mandela Square.Grow your team and grow your business with 45 sqm of open plan office space in Spaces Atrium on 5th Sandton, perfect for 10 employees. Our large offices are fully serviced, accessible 24/7, and include unlimited coworking access to our business club during business hours. And because we know how quickly business can change, we’ll never ask you to sign your life away – our contract terms are flexible and tailored to your specific needs.Spaces Open Plan Offices include: • Access to our global network with thousands of locations worldwide• Highly trained reception and support team• Secure, business-grade technology and WiFi• Printers and access to admin support• Cleaning, utilities and security• Desk space available by the hour, day or month• Regular networking and community events • Easy booking and account management via our app• Customisable and flexible layouts• Scale up or move locations to suit your needs• High-quality ergonomic furniture• Additional access to 110 sqm of shared workspaceJust so you know; all images shown in this listing are from Spaces locations, but they may not correspond to this specific one.The promo offer is applicable only on Private Office & Dedicated Coworking in participating centres.Applicable for new customers only. Service charges aren’t included in the promo. Terms applicable: ?· Sign up for 12 or more months: get 3 additional months free?· Sign up for 6-11.9 months: get one additional month freeGet in touchProperty Reference #: ZAop14721Agent Details:IWGPLC South AfricaRegus Management GroupBuilding 2Country Club Estate21 Woodlands DriveWoodmeadJohannesburgMaude Street, SandownJohannesburg2198
3d
Sandton
R 7,490
Limited-time offer!Sign up for 12 months and get 3 additional months FREE.1 month extra FREE if you sign up for 6 months.T&C apply. Subject to availability.We have offices, coworking spaces, and meeting rooms in every major town & city.Get started right away with a ready-to-use office space for two. Build a home for your company in the premium surroundings of the Woodmead Country Club Estate. With sweeping views of beautifully landscaped grounds, 21 Woodlands Drive is the perfect home for professionals looking for tranquil office space.Visitors are sure to be impressed by the Grade A centre’s stunning foyer, which includes an eye-catching water feature and pristine marble flooring. There’s plenty to do outside of working hours, too, with a world-class golf course on your doorstep and transport routes to the city centre.Make a home for your business with 10 sqm of private office space in Regus Woodmead Country Club Estate, ideal for 2 employees. Our small offices are fully serviced and have everything taken care of - from the furniture to the high-speed WiFi - so you can focus on driving your business forward. Find flexible office space for rent for as little as a day or stay for longer and personalise your space to suit the unique needs of your business.Regus Private Offices include: • Access to our global network with thousands of locations worldwide• Highly trained reception and support team• Secure, business-grade technology and WiFi• Printers and access to admin support• Cleaning, utilities and security• Desk space available by the hour, day or month• Regular networking and community events • Easy booking and account management via our app• Customisable and flexible layouts• Scale up or move locations to suit your needs• High-quality ergonomic furniture• Additional access to 50 sqm of shared workspaceAll images shown in this listing belong to our locations but may not correspond to this specific centre.The promo offer is applicable only on Private Office & Dedicated Coworking in participating centres.Applicable for new customers only. Service charges aren’t included in the promo. Terms applicable: ?· Sign up for 12 or more months: get 3 additional months free?· Sign up for 6-11.9 months: get one additional month free?Enquire nowProperty Reference #: ZA2ws321Agent Details:IWGPLC South AfricaRegus Management GroupBuilding 2Country Club Estate21 Woodlands DriveWoodmeadJohannesburgMaude Street, SandownJohannesburg2198
21h
Woodmead
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