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Location: Century City, Cape Town Salary: Exp. Dependent Start: ASAP Purpose of the Role To manage and maintain the operations team of the Central Fraud team and develop the whole department. Key Responsibilities: Handle escalations from our Licensees and 3rd party organisationsDevelop and optimize new and existing processes, infrastructure, strategies, and tools, utilized to identify, and manage fraud riskEnsure suspicious activities are promptly investigated, handled in a timely and appropriate manner, working with the respective stakeholders where applicableProvide strategic insights via regular high-quality reporting to the management teamAct as an escalation resource for cases that require more in-depth investigation and knowledgeOversee the flow of daily operations ensuring that all tasks of the team are done in an accurate and efficient wayMonitor team performance, KPIs, and SLAs and motivate the team to achieve goalsWork closely with QA to ensure service levels are met and any training gaps are fulfilledMonthly Team feedback sessions and managing progress of direct reports.Recruitment of team members, subject to agreed criteriaHold weekly meetings with Quality Assurance Team Leader to close any performance gaps for the teamBe the subject matter expert in your verticalHold weekly meetings with department Team Leaders (Payment Ops, Verifications, QA)Document and send via email any personal improvement discussions held with individual team members to management and to the individual Requirements: Experience of working in an eCommerce businessExperience working in risk & fraud mitigation function and understanding the regulatory requirements.Making operational and process decisionsExperience in handling & mentoring people and holding healthy discussions.Experience in documentation and effective communicationEffective business decision-making skills, be able to think on your feetExcellent computer proficiency (MS Office – Word, Excel, and Outlook)Leadership experience, handling people and their workExtensive knowledge of Anti Money Laundering Regulations and Responsible GamingExperience in working for an international contact centreAbility to work in a multi-dimensional environmentGrade 12 or equivalentAttention to detail and time management skills Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODU5NzI3NjU2P3NvdXJjZT1ndW10cmVl&jid=1237461&xid=2859727656

11h

Higgovale

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Location: Century City, Cape Town Salary: Exp. Dependent Start: ASAP Purpose of the Role To manage and maintain the operations team of the Central Fraud team and develop the department. Key Responsibilities: Responsible for supervising the general operations of the teamsAct as an escalation resource for cases that require more in-depth investigation and knowledgeAssist with the Risk responsibilities and obligations of the organisation including development, performance, and maintenance of processesAssist in achieving complete risk management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies’ processes and proceduresMeet set targets personally and for the teamTogether with the department Trainer, contribute to the training and development of the teamMonthly Team feedback sessions and managing progress of each individual team member.Monitor team performance, KPIs, and SLAs and motivate the team to achieve goalsProviding advice, guidance, and support to all individuals on the teamAssist in the recruitment of team members, subject to agreed criteriaTrain and appraise individual team members to ensure targets are metGrooming the team in all process areas and regularly working towards expanding their knowledge baseRegular reporting and escalation to Management about team progress and any concerns that require their attention.Allocation of work based on business and management requirements. Ensuring that all tasks is being recorded, performed, and updatedEnsuring adherence to all internal process documents and policiesDocument and send via email any personal improvement discussions held with individual team members to management and to the individual Requirements: Experience of working in an eCommerce businessExperience working in risk & fraud mitigation function and understanding the regulatory requirements.Experience in handling & mentoring people and holding healthy discussions.Experience in documentation and effective communicationEffective business decision-making skills, be able to think on your feetExcellent computer proficiency (MS Office – Word, Excel, and Outlook)Leadership experience, handling people and their workExperience in working for an international contact centreAbility to work in different shiftsAbility to work in a multi-dimensional environmentGrade 12 or equivalent Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTk0NDI5NTU1P3NvdXJjZT1ndW10cmVl&jid=1237460&xid=1594429555

11h

Higgovale

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Identify fraud trends and continuously develop process improvements and mitigation controls to support the Group Business. Proactively engage with key stakeholders both internally and externally to gather intelligence and create and develop relationships with key organisations. Responsibilities of the Role: Successfully lead a team of Investigation Officers by providing quality regulatory technical expertise, case direction and excellent operational management to ensure assurance procedures, file and document reviews etc.Maintains an overview of all cases within the team to provide expert technical guidance and case direction and ensure the work is always of high quality and that there is a consistent, timely approach taken with each case.Responsible and accountable for high-quality and timely case progression within the team.Provides regular case updates/reviews to senior managers and key stakeholders, especially in relation to high profile and sensitive matters.Positively and proactively contributes as part of the Investigation leadership team in implementing changes and improvements as appropriate.Ensure that reports and documentation are produced to the highest standards, which will stand up to the scrutiny of the Section 91 Tribunal and Courts - supporting and coaching Investigation Officers as required.Effectively manage and motivates the team/individuals by providing clear communication, robustly managing performance/providing timely constructive feedback (regular reviews) and supporting/coaching individuals to improve and fully engage in their own development and learning.Work collaboratively across the organization and demonstrate a positive and proactive approach to achieving organisational objectives, including providing expertise and taking responsibility for leading on projects and priorities.Investigations are outcomes-focussed, timely and a risk-based approach is developed and executed for each investigationInterpret policy and decisions to stakeholders for effective communicationRepresent the company at various forums and interact with other stakeholdersIdentify and report falsified claims to the Legal Operations for recovery purposesIdentify fraud trends by analysing data and industry alertsIdentify suspicious activity and work with appropriate teams to investigate and thwart the activityProvide statistical data on losses on a regular basisDevelop processes and procedures to prevent or minimise claims fraud lossesEnsure Service Level Agreement and turnaround times of external serviceproviders and internal investigators are adhered to Identify key risk indicators and establish mitigating controlsEnsure that expenditure is incurred within the limits of the sanctioned budgetEnsure that new r... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTYyMDc0MzMxP3NvdXJjZT1ndW10cmVl&jid=1422200&xid=2962074331

12h

Johannesburg CBD

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Are you an experienced Claim Handling professional with experience in a large insurer? If you are keen to develop your skills and progress your career within one of the worlds largest insurers then we would love to hear from you ! This role plays a key part of our South African Claims function and requires delivery of efficient and professional claims service across the Property portfolio in South Africa. The primary function is to achieve the best possible outcome of all claims presented by working closely with TPA’s, brokers and clients and offering support when required and to ensure that only claims that fall within the scope of the cover are paid accurately and efficiently. Another key element is ensuring that sound and thorough practices are adhered to when performing coverage & loss verification analyses and liaising with the claims managers, local underwriters, finance and other business areas is an integral part of this role. KEY RESPONSIBILITIES:- Processing new insurance claims notifications and guiding insured/broker on how to proceed with the claim - Collecting accurate information and documentation to continue with the assessment of a claim - Assess claims in accordance with Chubb’s service level and quality requirements and the General Insurance Code of Practice. This includes determining coverage, reserving within timeframes, making payments, responding to customer queries, providing updates, and requesting additional information as needed to manage a claim. - Ensure systems, procedures and controls are followed and make sure claims are investigated adequately, reserves are posted promptly and accurately and are monitored and updated timeously. - Ensure that valid claims are paid and provide support in respect of all high profile claims that impact the business and ensure they are brought to a successful conclusion. This may involve liaison with policyholders, other professionals, insurers, loss adjusters, brokers, attorneys, LOB heads and third parties by letter, telephone, or meetings. - Monitor performance and processes of service providers, raising breaches to Claims Management. - Handling any complaints associated with a claim and alert underwriters on accounts that attract high frequency losses for preparation of renewal terms - Monitoring and handling of any recoveries and applying the Key fraud Indicators to the claims. Ensuring the customer is treated fairly and that the customer receives excellent service. REQUIRED SKILLS AND EXPERIENCE:- Relevant Insurance Industry Qualifications preferred - Claims experience required (Property experience advantageous) - Strong negotiation, written and verbal communication skills - Demonstrable Claims product knowledge with a strong Client Focus - Results driven with ability to handle high claims volumes daily - Able to work under pre... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDQzOTIzODczP3NvdXJjZT1ndW10cmVl&jid=376442&xid=2043923873

12h

Kensington

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Cell C is currently recruiting for an experienced and qualified Forensic Investigator to join our dynamic team. Assist with the identification of fraud and other misconduct within the Cell C business environment that fall within the Forensic Services’ mandate. Render support on internal and external forensic investigations for Cell C, as well as to other investigative teams where such efforts are required. Investigations include commercial, organised/syndicated crime, as well as GSM fraud investigations. Assist with the mitigation of fraud risk in Cell C by identifying control breakdowns and weaknesses as part of forensic investigations. Key Performance Areas*Forensic Investigations and Fraud Prevention * * Assist with desktop driven internal and external forensic investigations dealing with complex commercial, organised/syndicated crime investigations, as well as GSM fraud investigations (which may involve possible violations of acceptable professional standards, policies and procedures and Acts/Regulations) * Extensive use of data mining tools and the case management system on e.g. iBase; * Perform forensic analysis of data e.g. link charts, Equipment Identity Register (EIR) database searches, general use of Analyst Notebook; * Assist with compiling affidavits as and when required; * Assist in gathering evidence regarding allegations to make an informed decision regarding the veracity of such allegations; * Identification of persons involved in allegations; * Give evidence in disciplinary and criminal hearings as and when required to do so; * Assist in identifying system and internal control weaknesses when conducting forensic investigation taskings; * Assist in actively seeking to improve business processes and service requirements to support the identification and investigation of fraud-related incidences within the Cell C business environment; * Assist with the flow of information on a continuous basis to ensure knowledge sharing, monthly reporting and fraud prevention strategies; * Liaise with law enforcement support on investigation as per the direction of management; and * Assist with conducting operational monitoring, with the ability to review and manage operational monitoring systems and reports. *Case Management* * Assist with the scoping of projects, investigations and the drafting of investigation plans * Assist in the drafting of formal forensic investigation reports * Manage own time spent on projects/cases efficiently and in line with instructions from management * Complete investigative and/or project tasks within set time frames as agreed with management and in accordance with the investigation plan * Capture and maintain all investigative tasks and results on the case management system *Reporting* * Ensure that contributions to cases are researched and documented in accordance departmental reporting standards * Assist in gathering, analysing and documenting statistical information for both internal and external forensic inve https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ4MjY5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235301&xid=1555_48269

Other

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*Reference: CPT004323-BB-1* *Role Purpose:* To manage the design and delivery of information, analytics and advanced analytics solutions and reporting that provide business with the necessary data and insights to enable data driven decision making. Specific focus is required on variable remuneration models, claims fraud, digital marketing procurement and data ownership. *Experience and qualifications:* * BCom in Finance, Information Systems or Statistics * 5-7 years business intelligence or data analytics within client service environment * Exposure to client strategies (CVP, client experience etc.), complaints management, cost of service metrics, data architecture and data modelling *Responsibilities:* *Drive the delivery of meaningful business intelligence, analysis, reporting and insights (Internal Process)* * Manage the regular calculations and delivery of variable rumination structures * Ensure that the remuneration models in place drive the correct business outcomes and behaviors * Control the development of the remuneration models in this context * Manage the regular and systemized delivery of fraud models in the business * Ensure that the fraud model balances the identification of potential fraudulent cases with the available investigation capacity * Control the development of fraud identification tools to ensure that optimal value is created through this capability * Manage the regular marketing insights being provided to the business * Guide the marketing team with appropriate analytical insight to optimize the spend allocation to various digital and non-digital sub-channels * Assist the procurement team with the assessment of contractual changes in terms of the financial impact of such changes for the Insure bottom line * Guide the procurement team with analytical insight and strategic direction to control procurement spend to be sustainable over the long-term * Assist with analytical insight and strategic direction to optimize operational processes in order to drive efficiency * Control the prioritization and sensibility of the Management Information report development process to ensure that reports are useful and prioritized according to business value *Effectively lead team (People)* * Manage a leading unit relating to analytics, new generation statistics, artificial intelligence, and the like * Ensure that the business value derived from this unit is optimized in line with Insurer’s strategy * Drive a culture that guides and directs best practice, fostering an environment of continuous learning – both informal and formal, improvement and cohesiveness. * Create a positive work climate and culture to energies employees, give meaning to work, minimize work disruption, and maximize employee productivity. * Demonstrate exemplary leadership behavior, through personal involvement, commitment, and dedication in support of organizational values. * Enable a learning and growth culture whereby info https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQxNjQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1233121&xid=1555_41645

Centurion

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InvestigationsTo assist in the assessment, investigation and recovery of all stolen, hi-jacked and fraudulently rented vehicles as well as internal/external investigations in the mismanagement of company assets and propertyTo investigate and recover all overdue vehiclesTo respond immediately to all fraudulent/criminal activity reports e.g. theft/hi-jacking/fraud and overdue reports or any other criminally associated behaviour - 24 hours a dayTo conduct Tip Offs investigations of less complex nature as required and provide assistance in complex investigations where required and report on findings to management From time to time, liaise with internal legal teams and prosecutors/investigating officers as required to present evidence on the cases Assist in the repatriation of vehicles from other African countries e.g. driving recovered vehicles etc. Complete necessary documentation in the repatriation of stolen/hi-jacked/fraudulent vehicles from SAPS pounds Assist with SAPs investigations where the company has been used in criminal activities (including recovery and repatriation) Physical Protection Be aware of trends in fraud, theft and hi-jacking and liaise with the company accordingly Continuously assess security measures for protection of company premises and assets and advise on improvements/precautions and escalate to Manager: Investigations/ National Manager: Special Investigations Be aware of all technological advances and physical recovery solutions in vehicle tracking and recovery Administration Submit theft and conversion reports timeously Complete overdue reports timeously (car rental) Identify high risk car rental customers and name-risk through industry sharing Submit expense claims and advances timeously Assist with reporting on progress of repossessions and other leasing security requirements Complete all necessary documentation required for SAPs pound process and re-licensing of vehicles General Stay abreast of industry trends within vehicle theft, hi-jacking and fraud networks Stay abreast of all SAVRALA car rental criminal activity Relationship Building Create and grow networks through South Africa and neighbouring countries for the purpose of reducing internal and crosborder vehicle crime in the Southern African region Build and maintain relationships with internal customers e.g. Automotive and Logistics Build and maintain a network of information sources who provide input relating to vehicle crime Build and maintain relationships with SAPS, HAWKS, Home Affairs, Tracking services providers and relevant industry stakeholders Build and maintain relationships within the relevant insurance and finance industriesUtilise the International Association of Auto Theft Investigators (IAATI) networks https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzkxNTcxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1229559&xid=1109_91571

Other

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RISK OFFICER / MTHATHA – This position will be required to travel extensively – Candidate will be based in Mthatha – available ASAP Job Purpose: The purpose of this role is to proactively assist the National Risk Manager to manage risk within the company, to identify, evaluate, monitor, investigate and aid the National Risk Manager to improve controls within the business to mitigate and eliminate any potential risk within the businessRequirements: Matric/Grade 12Safety Management Diploma / SAMTRAC certificate (advantageous)Minimum 3 years’ experience in a Risk or Compliance related role (Retail experience beneficial)Highly proficient in Microsoft Excel, Word, PowerPoint & OutlookValid Driver’s License Key Accountabilities Internal audit: Conduct regular health checks on all departments’ standard operating & administrative processes.Processes and procedures in stores, conducting physical checks and audits in storesEvaluate & monitor controls for stock management, IBT’S, sending and receiving stock,overseeing the resolution of issues between stores and the distribution centre and investigate any overs and shortages of stock in stores.Management of problematic/ high risk stores/areas with internal audits and provide weeklyfeedback, report on risks and implementation of preventative measures.Review of processes and procedures on ground level and ensure any loopholes that arise orgets picked up and is eliminated. Loss prevention: Attend annual regional stocktakesEnsure that stocktake procedures are adhered to during the count by staff & third party.Investigate High value stock loss identified after stock take was conducted.Ensure that stocktake documentation has been submitted & signed off at the Centre.Monitor the stock count controls (Departmental Counts) across allocated region.Manage and ensure that the Alarm, EAS & CCTV systems are maintained and functional.Combine a monthly Crime report for allocated region.Drive accountability with store management & staff.Identify and facilitate investigations within your area of responsibility. Personnel: Facilitate training of staff & management regarding Risk related policies & procedure.Ensure that a Health & Safety team is in place at the store.Conduct Monthly meetings with area managers.Conduct Monthly feedback meeting with National Risk Manager.General Adhoc Risk related duties to attend to outside the scope of the Job spec.Extensive travel will be required to conduct store visits in allocated region.Ability to influence change in the organisation.Undertakings MIE, Credit CheckCriminal checkFraud checkQualification verificationPsychome https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY0NzU4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1229411&xid=1108_64758

East London

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"fraud investigator job" in South Africa

fraud investigator job in South Africa (60 results)

Results for fraud investigator job in All Categories in South Africa