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We are a food distribution company in Montague Gardens and are looking for a self-motivated individual to join our team, to capture and invoice sales.The role requires experience in Sage Pastel, or similar accounting package. We also require matric minimum with sufficient, relevant work experience, but a tertiary qualification is advantageous.This is a sometimes fast-paced, team environment, so it is essential to be able to work as part of a team.Please send through your CV if you think you are suitable for the role, to: applications@dingho.co.zaOnly short-listed candidates to be contacted.
20h
Century City
Results for Find Customer Serivce Jobs in Western Cape
1
SUMMARY:
The Customer Service agent will assist in general customer communications.
JOB DESCRIPTION:
Position: Customer Service
Location: Century City, Cape Town area
Salary: R12,000pm plus benefits
Customer Service Position
We are an innovative company operating throughout South Africa. We pride ourselves on our ability to nurture young talent and create successful individuals. We are looking to employ someone with a winning attitude. No experience is needed as we offer Full Training.
We Offer
• R12,000 monthly salary
• Great Training
• Company Benefits
• Career Advancement
Requirements
• Have a friendly persona
• Good Communication skills
• Go getter attitude
Closing Statement:
• Correspondence will be with shortlisted candidates only.
• Please send up-to-date CV to: thembi@vacancyscout.co.za
If you do not hear from us within 2 weeks, unfortunately your application has not been successful.
Responsibility:General Customer CommunicationsSalary: R12000Job Reference #: Service3356
5h
2
We are a food distribution company in Montague Gardens and are looking for a self-motivated individual to join our team, to capture and invoice sales.The role requires experience in Sage Pastel, or similar accounting package. We also require matric minimum with sufficient, relevant work experience, but a tertiary qualification is advantageous.This is a sometimes fast-paced, team environment, so it is essential to be able to work as part of a team.Please send through your CV if you think you are suitable for the role, to: applications@dingho.co.zaOnly short-listed candidates to be contacted.
20h
1
Our client specialises in end-to-end engagement solutions using a holistic approach that connects employees, sales and channel partners, and customers. They are recruiting for an experienced and motivated Support Consultant to join their dynamic team at their Westlake office.
Responsibilities:
• Answer and/or initiating customer interactions, responding to customer needs in a professional, service-orientated manner
• Constantly meeting organizational service level agreements by taking appropriate actions to resolve customer queries
• Assess customer concerns by eliciting the relevant and sufficient information to enable an accurate, appropriate and timely resolution
• Follow appropriate procedures providing solutions to all customer interactions, tailored to the needs of the individual customer
• Provide feedback to the customer on actions taken to ensure appropriate magical levels of customer service
• Remain current with product, system, process and policy knowledge
• Escalate complex problems and difficult situations when required
• Diffuse difficult situations and managing the flow of the call and maintaining control all while navigating the necessary business systems
• Check customer details to ensure accuracy and relevance to the service interventions
Qualification and Experience:
• Good verbal (English, Zulu, Sotho and Xhosa) and written communication and customer service skills
• Attentive listener with a professional approach
• Good attention to detail and data accuracy
• Adaptable and flexible, adapts style to align to cultural differences
• Knowledge of standard rules, procedures, and operations within a contact Centre environment
• Ability to solve basic problems which may be varied but similar
• Ability to fact find to gain a full understanding of an issue and consider most appropriate response
• Ability to work effectively in a team to support the achievement of objectives
• Demonstrates the ability and passion to learn
• Matric or NQF Level 4
• Minimum one-year high pressured customer service environment
• Experience with the prompt resolution of complaints Salary: Market related
Working hours: 08:00 17:00 Monday to Friday, Saturday 08:00 to 12h00
Location: Head Office based in the Westlake area
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202609 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants a...Job Reference #: 202609
14d
We are looking for a Service Advisor to join our team and act as a liaison between our customers and Service Technicians.Responsibilities:Answer questions about service outcomes, schedule and book appointmentsCall customers to advise them about service changes or car pick-up times.Requirements and Skills:Proven work experience as a Service Advisor or similar roleA strong understanding of automotive technology and the automotive industryExcellent customer service, interpersonal and communication expertiseStrong organizational, decision making and problem solving skillsEmail: CV to admin@snyman4x4.co.za
1d
1
At xneelo, we see ourselves as business enablers, dedicated to stimulating the economy by helping the business mass market to interact and transact online. We believe that a strong commitment to service excellence is crucial in achieving our mission
We embrace a hybrid working model, affording you the flexibility to contribute from a location that best aligns with the demands of your role. For those in proximity to our offices and/or other team members, regular gatherings foster an environment of collaborative learning and mutual mentorship among team members.
In this fast-paced and rewarding role, you'll be the driving force behind ensuring that each customer's query is resolved to the highest quality. Whether it's domain names, ordering, customer accounts, or billing administration, you'll engage with customers through chat, telephone, or email, leaving them satisfied with the assistance they receive.
As a member of our self-organising team, you'll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure encourages career growth, supported by a culture of mentorship and coaching. You'll receive comprehensive onboarding and structured training to ensure you're fully equipped for success.
Connectivity is critical! A stable fibre internet connection is a requirement for the role, with a minimum 20/20 speed. Sufficient backup power to sustain working during either fibre or power outages is also necessary. It’s worth noting that we offer a connectivity allowance to enable working remotely.
Daily responsibilities would include:
Providing efficient support and recommendations to customers regarding web hosting and billing-related queries to enhance their overall experience;Collaborating with the team to optimise processes and creatively solve problems;Observing and enhancing the tools necessary for the efficient execution of your responsibilities;Providing mentorship and coaching to fellow team members, contributing to their growth;Taking ownership as a key stakeholder for the Customer Support Team, ensuring alignment and excellence;Skillfully troubleshooting a variety of web hosting functionalities, including websites, email, and DNS;Empowering customers by educating them on utilising our self-help guides efficiently.
The ideal candidate:
Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;Communicates with insight and understanding, concisely and clearly;Is consistently patient, empathetic, amicable and responsive in dealing with all people;Demonstrates consistent administrative efficiency and accuracy; andIs tenacious in pursuing constructive relationship outcomes.
Demonstrates a high level of proficiency in:
Communication: Written and spoken English;Listening and comprehension;Convey understanding of concepts, principles and procedures;Administrative skills, attention to detail and troubleshooting;Problem-so
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNjMyXzE4MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793272&xid=1632_181
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6d
1
At xneelo, we see ourselves as business enablers, dedicated to stimulating the economy by helping the business mass market to interact and transact online. We believe that a strong commitment to service excellence is crucial in achieving our mission
We embrace a hybrid working model, affording you the flexibility to contribute from a location that best aligns with the demands of your role, whether that be in the comfort of your own home or directly from our offices. For those in proximity to our offices and/or other team members, regular gatherings foster an environment of collaborative learning and mutual mentorship among team members.
The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfillment from seeing each customer’s query satisfactorily resolved by chat, telephone, or email. Your role will involve resolving customer technical queries related to web hosting, email setups, and control panel support to a growing local and international customer base in a manner that enables them to make informed decisions.
As a member of our self-organizing team, you'll thrive in a collaborative and autonomous environment that prioritizes quality. Our flat organizational structure opens doors for your career growth, supported by a culture of mentorship and coaching. You'll receive comprehensive onboarding and structured training to ensure you're fully equipped for success.
Connectivity is critical! A stable fibre internet connection is a requirement for the role, with a minimum 20/20 speed. Sufficient backup power to sustain working during either fibre or power outages is also necessary. It’s worth noting that we offer a connectivity allowance to enable working remotely.
Your daily responsibilities would include:
Assisting customers with email setups across various mail programs.Troubleshooting and assisting with email delivery queries and email setups by applying your understanding of various mail access methods like POP and IMAP.Troubleshooting and assisting with web hosting-related queries, by applying your domain knowledge, which would include a high-level understanding of various content management systems, of which WordPress would be an example.Assisting customers to navigate our hosting control panel.Offering an extension of after-hours support to our customers on behalf of various technical departments.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNjMyXzE4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793271&xid=1632_180
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6d
1
Property24 has a vacancy for a Support Consultant in its Newlands, Cape Town office. If you are self-managed, detail-oriented and customer-focused this is the role for you! In return for your first class service to customers you will receive all needed training and development, a challenging career in Customer Service and work with an established team of like-minded individuals within an industry leader. Our employment equity goals will be taken into account in our selection processRequirements:MatricCustomer support experienceA+ advantageousExcellent communication skills in English - basic Afrikaans advantageousGood working knowledge of Windows and Microsoft OfficeThe ability to grasp and understand IT and technical conceptsResponsibilities:Provide friendly and efficient support to customers via telephone/emailAccurately record and document activity through the ticket systemEnsure effective communication with customers, colleagues, and managementPerform adhoc functions, projects, trainingDoes this sound like you:Resourceful with strong sense of urgencyFriendly and helpfulExcellent telephone mannerAbility to take initiative and solve problemsGood time management skillsAbility to work under pressureYou like to share knowledgeQuick learner and comfortable tin a dynamic IT environmentPlease forward your CV via Gumtree or to careers@property24.com.Should you not hear from us with a week, then please consider your application unsuccessful
6d
*Job
Opportunity: FULLY Remote Customer Service Specialist** --- **About Us:** Long standing US company committed
to delivering outstanding customer experiences. As we expand, we're seeking
enthusiastic individuals to join our remote team as Customer Service
Specialists. If you have a passion for customer satisfaction and want to grow
with a dynamic company, this opportunity is for you! Please note, this is a US
shift based opportunity for a Financial Institution> --- **Key Responsibilities:** **1. Customer Support Evolution:**- Engage in customer verifications
and assist with managing existing accounts.- Guide customers through our
website, ensuring a seamless user experience. **2. Continuous Improvement
Advocate:**- Identify and report website and
user experience issues for ongoing enhancement.- Collaborate across departments
to contribute to an exceptional customer journey. **3. Learning and Growth Path:**- Evaluate loan applications,
following established policies and contributing to decision-making processes.- Grow your skills in income
verification based on business rules. **4. Quality Excellence:**- Maintain and exceed quality
standards in customer support and income verification processes. **5. Proactive Fraud
Guardianship:**- Identify and escalate potential
fraud cases, ensuring thorough investigation according to company processes. **6. Refund Resolution:**- Process and verify refunds with
precision and adherence to company procedures. **7. Multifaceted Communication
Maestro:**- Handle diverse queues
(Applications, Emails, Telephones, Live Chat) with finesse.- Personalize responses within set
guidelines and service level agreements. **8. Financial Guidance and
Compassion:**- Identify financially vulnerable
customers, providing support and relevant information.- Manage vulnerable customers
transparently and fairly, following company procedures and forbearance
policies. --- **Why Join Us:**- Be part of a team that values
positive customer interactions.- Embrace the flexibility of
remote work.- Opportunities for career
advancement and professional development. **Salary:**R21000 + Benefits **How to Apply:**Send your CV to
info@executivecareers.co.za with the subject line: *Remote - Customer Service Financial
Specialist.* *Note: We encourage applications
from individuals eager to embark on a journey of growth and development. If you
don't hear from us within 2 weeks, consider your application unsuccessful.*
8d
Client
Contact Centre Services & Medical/GAP Claims Assessor x 3
CPT/Southern Suburbs (Office
based during the probation period)
Salary Negotiable
on experience (R12K - R18 K CTC PM)
My
client, a leading established Long-term Insurance Corporate (Medical/Individual
Life Insurance) are looking for an experienced Client Contact Centre Service
Inbound Administrator & A Medical/GAP Claims Assessor.
Fast
paced, cutting edge – customer centric environment – providing first line support
to members re. Medical aid and Individual Life Insurance queries.
Criteria:
·
Matric minimum + MS Office literate
·
2 years exp. In Medical Aid Client
Services – Inbound Contact Centre OR Medical Aid claims processing and
administration experience
And/ Or Individual Life Policy Admin. Knowledge and
exp.
·
GAP
Claims Assessing knowledge & experience
(advantageous)
·
Excellent written
and verbal communication skills, accompanied with good negotiation skills and
effective in dealing with customers, meeting their expectations.
KPIs
As Medical/GAP
Claims Assessor
•
To
assess, verify and update all personal contact information for clients
including the Medical Aid details and latest claim.
•
Interacting
with medical aids/ medical practitioners regarding medical history and accounts
required relevant to assessing the claim. Arranging for priority claim
investigations and escalations.
•
To
assess the validity of the claim in accordance with the terms and conditions of
the client’s policy document and to make the relevant claim notes on the
system.
As Client Contact Centre Service
Consultant
To be
logged onto the Client Services inbound telephone queue and web touchpoint
•
Resolve
a minimum of 30 telephone calls per day - To strive to have zero lost calls per
day.
•
Answering
the telephone within 2 rings and resolving the client/broker query/request in a
professional and timeous manner.
•
To
respond to and resolve about 15 general/claim related correspondence queries
per day within a 24-hour turnaround time.
Please email your CV to natalie@careerdynamics.co.za
11d
Must have own reliable car Times 6-8am and 2-5pmPermanent post*MUST RESIDE IN GRASSY PARK*contact Umar 0746047922
12d
OUR COMPANY IS LOOKING FOR A CUSTOMER SERVICE WITH THE FOLLOWING:* Grade 11 - 12* Is for a Halaal Unit (Preferably Muslim Person)* Must be neat and tidy, presentable* Need to have customer service experience* Hours is 7h00 - 16h00Please send cv to tiffany.mitchell@kempston.co.za and danielle.hendricks@kempston.co.za
12d
looking for a sales man in a cellphone electrical shop, my contact number is 0737778666 and we are based in Fish Hoek on 78 main road.
13d
1
BPO/ PROJECT MANAGER- CAPE TOWNOur client is an international concern providing global medical
assistance and claims handling services to European BPO clients. The company
seeks to grow their African HO in the CBD of Cape Town through
the appointment of a Senior BPO / Project Manager to oversee
all functions and controls of existing and new BPO business implemented.
Minimum Requirements:
·
Bachelor’s Degree
·
5 + years’ management
experience in a BPO Centre environment
·
Experience and knowledge of
Customer Service within the Insurance / Medical industry
·
Advanced level of English
communication skills – both verbal and written
·
The ability to speak a second
language (Italian / German / Swedish / Danish / French) is highly advantageous
Remuneration: R35 000 basic negotiable + full medical aid +
provident fund + 21 days annual leave
The primary responsibilities will include:
·
Contribute to customer
relationship development by building and maintaining constructive relationships
with existing and new BPO customers.
·
Provide solutions that improve customer
experiences.
·
Overseeing productivity,
quality, and controls to ensure SLAs are kept.
·
Ensure that performance meets
customer expectations.
·
Overseeing the coordination of
staff availability and language requirements between the different platforms.
·
Participating in onboarding of
new customers and operate as the main point of contact for the commercial team
at the head office.
·
Participate in discussions of
contractual and financial matters and keep an overview and understanding of
financial flows and balances of BPO customers.
·
Actively participate in
business development projects and follow international developments in fields
of BPO services and travel claims services.
·
Preparation of statistics and
presentations for regular Monitoring Board meetings
·
Actively participate in
internal automation development projects when required.
EMAIL CV:
andy@evolutionrec.co.za
14d
Office Administrator - stock / operations (Brackenfell)Energetic, devoted and positive attitude to function in a Technical engineering environment.Position Responsibilities & Requirements:Correspondence with clients and service providers.Fluent verbal and written communication in Afrikaans will be advantageous.Packaging and courier of products per Courier service providerInvolvement and planning of weekly scheduled orders.Stock control and managing.Mon - Friday 8am - 5pmSkills & Requirements:Matric completed.Computer Lit. MS OfficeExperience with Pastel Accounting would be advantageous but not a requirement.Valid driver's license and own reliable transport.Neat & professional presentable individual.Fluent communication (verbal & written) in Afrikaans.Based in the Norther Suburbs (Brackenfell) and surroundings area.Please submit your updated CV with a recent self-portrait photo to recruitmentct@uphando.co.za#officejobs #brackenfelljobs #administration #pastel #experience #permanent #employment #mechanical
3h
1
We are looking for an energetic motivated receptionist to join our team.The right candidate will have a passion for animals and outstanding people skills, able to provide excellent customer care and meticulous administrative work.The applicant will live in the immediate vicinity (7441), have a valid drivers licence and their own car, no criminal record, be reliable, punctual, presentable, well spoken (English) and computer literate, able to do cash ups and work with a POS. Minimum requirement Matric.Previous experience in the Veterinary Industry a definite advantage but not a prerequisite.Working hours are either 7:30am until 1pm or 1pm until 7pm plus every 2nd Saturday 9am-1pm at reception. Remuneration according to experience. Applications to include covering motivational letter, recent photo, CV and references for previous jobs as well as salary expectations. Email drmorgan@brizavet.co.za
18d
We are looking for a cold calling PRO to join our team as a Real Estate Cold Caller. In this role, you will be responsible for generating leads and making outbound sales calls to potential clients in the real estate industry. Your primary objective will be to identify and qualify leads who might be interested in selling us their property!The ideal candidate will have a strong background in cold calling, lead generation, and outbound sales. Additionally, knowledge of the real estate industry and experience in telemarketing would be beneficial. You should possess excellent phone communication skills, be goal-oriented, and able to work independently. We have a strong team environment so please be prepared to have zooms with the entire team and identify ways to help improve our processes!To be considered for this position, please submit a proposal outlining your experience in cold calling, lead generation, and real estate. Please include links to any past projects you have completed that are relevant to this job. This is a long-term position, with a commitment of more than six months. We look forward to hearing from you.
19d
THIS IS AN EXCITING POIITION DEALING WITH GREEK SPEAKING PASSENGERS ON THE AIRLINES - POSITION can be remote from anywhere in South Africa*please do not apply if you are not fluent in the Greek language*work for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relationsdepartment in Greek & English languagesWork on airline reservations systems & handle outbound voice calls, written correspondence & othermultimedia channels daily.Fully paid product and systems training provided.Daily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levels.Demanding and time-sensitive call centre environmentRequirementsNative level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level)We are targeting candidates located in South AfricaPermanent residence permit/ South African ID holders preferred.VISA candidates will be considered for foreigners residing in South Africa.Excellent Computer literacy & technical skillsNo criminal record.Job Types: Permanent, Full-timeJob Types: Full-time, Permanent
19d
call center position.2x years call center experience. R7000 basic + incentive and uncapped commission.Monday - Friday.please email your cv to Shakeelah@finessa.co.za
22d
1
*Job Title: Cafe Team Member*
*Location: [Cape Town] *
*About Us: *
Life is Good Cafe is a cozy and vibrant cafe dedicated to creating a positive and welcoming atmosphere for all our guests. We believe in serving quality food and beverages with a side of positivity and good vibes. Join our team and be a part of spreading joy, one cup of coffee at a time.
*Job Description: *
We are currently seeking friendly and customer-focused individuals to join our team as Cafe Team Members. As a key member of our staff, you will be responsible for providing excellent customer service, preparing and serving a variety of beverages and food items, maintaining cleanliness and organization in the cafe, and contributing to a warm and inviting atmosphere for our guests.
*Responsibilities: *
- Greet and assist customers in a friendly and professional manner
- Take and prepare customer orders accurately and efficiently
- Maintain a clean and organized workspace at all times
- Uphold the highest standards of food safety and hygiene
- Work collaboratively with team members to ensure smooth operations
- Contribute to creating a positive and welcoming environment for all guests
*Qualifications: *
- Prior experience in a customer service or food service role is preferred but not required
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong attention to detail and a passion for providing exceptional service
- Willingness to learn and grow within the role
*Benefits: *
- Competitive hourly pay
- Opportunities for growth and advancement
- Positive and supportive work environment
- Flexible scheduling options
If you are passionate about customer service, enjoy working in a team-oriented environment, and believe in spreading positivity through every interaction, we would love to hear from you. Join us at Life is Good Cafe and be a part of something special!
To apply, please send your resume and a brief cover letter to [Contact Email: 349thejuicecafe@gmail.com/ Phone: +27 (71) 614-6835].
We look forward to welcoming you to our team!
25d
We are in search of an experienced Workshop Foreman with at least 10 years working experience. Must be able to delegate and supervise a large staff compliment and be able to manage a busy workload to meet all the necessary deadlines. Available immediately. Email your CV to administrator@alfabodyworks.co.za
1mo
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