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My client, who is an Information Technology solutions provider is seeking to employ a Solutions Architect
to be based at Stellenbosch. The ideal candidate will have 5-7 years’ experience supporting Microsoft on premise and cloud environments the necessary A+, N+ and MCITP / MCTS / MCSA qualifications. Own vehicle and valid license essential as traveling is required.
Position Summary and Primary Objectives
The Solutions Architect role is to provide advanced support, craft solution proposals and act as a technical pre-sales consultant to the client organizations. The focus of the Solutions Architect will be technical proficiency in the Microsoft 365 area of expertise, while being able to draft formal proposals to customers based upon the customer’s requirement, aligned with our client's service offerings.The Solutions Architect will serve as a 4th level of escalation for the Service Desk attending to more intricate service requests or scenarios where new or revised architecture needs arise.Requirements:
Qualifying Experience
5-7 years’ experience supporting Microsoft on premise and cloud environments.
2-3 years’ experience in writing formal proposals to customers.
2-3 years’ experience in presenting to customers, especially to high- level executives.
Understanding technically complex environments while being able to communicate requirements efficiently.
Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, as well as other Office 365 applications.
Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies.
Experience and understanding of software and update deployment methodologies and technologies.
Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems.
Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
Knowledge of business continuity services like High Availability and Backup services.
Knowledge of System Image deployment for workstations.
Knowledge of EDR solutions.
Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software.
Extensive Server knowledge: sharing, security, Active Directory knowledge, Server Virtualization and security hardening.
Customer Service experience.
Education and Training
Grade 12
A+
N+
MCITP/MCTS/MCSA
MS-900, AZ-900 (Additional certifications such as MS-740, MS-203, MS-500 a benefit)
MS-700
MS-102 or equivalent
MD-102 or equivalent
Other IT related certifications may be presented
Main Duties / Key Accountabilities
Writing of professional proposals to customers in order to address their needs while understanding their explicit requirements.
Customer engagements to clearly understand their requirements.
Present solution proposals to customers.
The position respon
SECTOR: Information Technology
https://www.placementpartner.co.za/wi/application_form.php?id=helderbergpersonnel&VacRef=SW004655/JM&source=gumtree
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22d
1
Opportunity Available!! Our leading client in the Information Technology sector is looking to employ a Application Support Consultant to join their team in East London.
Job Description:
Instituting corrective actions by completing accurate and complete Project tickets and ensuring developers understand fully what changes are to be carried out.
Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets.
Assist consultants with applicable calls escalated to yourself.
Active involvement in managing two-way communication between ourselves and the relevant
Account Managers
Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues and provide suggestions and long-term resolutions.
Investigate and analyse system issues to determine cause of issues and appropriate corrective action
Review and recommend continuous improvement of the systems and support processes.
Document technical information and processes for existing and newly developed functionality.
Provide clear, professional, informative, and appropriate communication to colleagues,customers, suppliers via telephonic, email, Skype, and Team Viewer
Select and explain the best solution to solving the client’s query, whether it be general system
usage, or higher-level queries
Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
Deconstruct client issues and analyze the various solutions via various communication channels.
Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
Continuous self-development and on-going training on the current application functionality and new functionality
Job Requirements:
B Com /Information System Hons
Knowledge and /or exposure to IT/Accounting systems
Experience of supporting of computer systems in a customer facing support environment
Minimum of 2 years’ experience in similar position
Analytical and problem-solving skills
Strong coaching and mentoring skills including ability to provide effective training.
Exceptional communication and people skills, including good written skills.
A valid driver’s license will be advantageous.
Willingness to travel nationally for projects when required.
Ability to work in a team environment.
An understanding of the software development environment will be an added advantage
Experience of database systems, reporting and query tools & IT in general.
SECTOR: Information Technology
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTk1OS9CRw==&jid=1797633&xid=E.L001959/BG
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3d
First Line Support Engineer (Azure)Please note: This position is an in the office position and candidates will be required to work from our client's offices in Newlands, Western Cape.A leading UK-based firm is seeking a dynamic and technically proficient First / Second Line Azure Support Engineer to join their dedicated IT team based in Newlands, Western Cape. The role involves providing first-line technical support to end-users through various channels such as phone, email, and BMS, ensuring timely and professional assistance. Job Types: Full-time, PermanentSalary: From R18,000.00 - R20, 000.00Duties & ResponsibilitiesResponsibilities:- Diagnose and resolve hardware and software issues involving desktops, laptops, printers, mobile devices, and other IT equipment.- Maintain and configure desktop operating systems, software applications, and peripheral devices, including updates and patches.- Record, track, and document problem-solving processes, including all actions taken and resolutions.- Utilize diagnostic utilities and best practices for troubleshooting, and maintain technical support documentation.- Collaborate with second and third-line support teams for complex issue resolution.- Ensure adherence to escalation protocols and SLA guidelines.- Provide quality remote support to clients and engage in post-resolution follow-ups.- Attend daily strategy meetings with the Help Desk Manager.Desired Experience & QualificationRequirements:Experience: Kaseya and other monitoring platforms: 2 years (Required)Azure: 2 years (Required) Ability to Commute: Newlands, Western Cape (Required) - Proficiency in troubleshooting Windows Desktop, Server, Microsoft Office, and various business applications.- Experience with Kaseya and other monitoring platforms.- Ability to provide basic training and guidance to end-users on IT-related topics.- Commitment to company policies and best practices, including accurate time tracking. Interested?The position offers an excellent opportunity to work in a fast-paced environment, ensuring customer satisfaction and effective problem resolution. If you are a committed IT professional with a passion for technology and customer service, we invite you to apply for this exciting opportunity.
10d
1
Job DescriptionWe are looking for a competent Help desk support technician to provide fast technical assistance to our clients. An excellent Help desk technician must have good technical knowledge and communication skills. They must also be customer focused and patient.ResponsibilitiesServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting and diagnosticsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamRequirementsProven experience as a help desk technician or other customer support roleExperience in IT customer supportGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skillsJob Type: Full-timeSend CV to CV@oscs.co.zaSalary: R8 000,00 - R12 000,00 per monthEducation:Certificate (Preferred)
1mo
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