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Job Summary To deliver effective, timely, and professional first-line technical support to end-users across the organization, ensuring high availability of IT services and systems. The role focuses on executing day-to-day support tasks, maintaining IT infrastructure, and upholding service level agreements (SLAs) to enhance user satisfaction and operational continuity. IT Support Technicians are responsible for assisting with hardware and software troubleshooting, system installations, user provisioning, and infrastructure maintenance. They contribute to data security, backup integrity, and compliance with internal IT policies. By supporting IT asset tracking, documentation, and the delivery of core IT services such as printing, VoIP, and CCTV systems, technicians help ensure a stable and secure IT environment aligned with WastePlans business objectives.Responsibilities User Support & Helpdesk OperationsProvide first-line support for user issues including hardware, software, connectivity, and ERP system troubleshootingHandle support tickets via the helpdesk system promptly and in alignment with SLA expectationsAssist in managing user account provisioning, deactivation, and routine account administrationMaintain high levels of customer service, ensuring clear communication and issue resolutionUpdate and utilize IT documentation, including internal FAQs and SOPs, to aid self-service and knowledge sharingTravel to nearby sites when necessary to assist with in-person user support or issue resolution that cannot be completed remotelyInfrastructure Setup and MaintenanceInstall and replace network equipment (routers, switches, APs) with minimal disruptionSet up, configure, and maintain end-user devices (PCs, printers, phones, etc.)Support VoIP infrastructure by ensuring phone hardware and software extensions are functioning optimallyPerform basic CCTV support tasks including infrastructure checks and uptime reportingAssist with the roll-out of time and attendance tracking devices nationallyTravel to sites for the
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1200742-Job-Search-07-07-2025-04-15-49-AM.asp?sid=gumtree
5mo
Job Placements
1
Job & Company Description:Im looking for Help Desk Technicians who can provide first-line and second-line support across hardware, software, and network environments.Key Responsibilities:Provide 1st & 2nd line technical support to end-users.Troubleshoot hardware, software, and network issues.Install, configure, and maintain desktops, laptops, and mobile devices.Assist with Microsoft 365 support.Log, track, and resolve incidents using ticketing systems.Support printers, scanners, and peripheral devices.Perform basic network troubleshooting (WiFi, LAN, DNS, DHCP).Job Experience and Skills Required:Education:Relevant IT Diploma, Certificate, or A+ / N+ / CompTIA Qualifications.Experience:2+ years experience in an IT Support / Help Desk / Service Desk role.Strong troubleshooting skills across Windows OS and Microsoft 365.Experience with Active Directory.Familiarity with ticketing systems (JIRA, Freshdesk, ServiceNow, etc.).Experience with networking: TCP/IP, DNS, DHCP, LAN/WAN.Experience supporting hardware (laptops, desktops, printers).Apply now!
https://www.jobplacements.com/Jobs/H/Help-Desk-Technician-1246229-Job-Search-12-11-2025-04-13-16-AM.asp?sid=gumtree
2d
Job Placements
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Requirements:Matric/NQF4 (Electrical qualification/Wiremans licence a strong advantage).3-5 years of technical support experience (experience with electrical/power/UPS/inverters is beneficial).Relevant diploma (advantageous).Drivers licence and own vehicle (essential).Key Responsibilities:Install and configure new printers (standalone and network).Maintain and troubleshoot printers, scanners, and network devices.Provide onsite and remote technical support (local, national, and international).Assist senior engineers and sales teams with technical inquiries and diagnostics.Diagnose warranty claims and liaise with suppliers.Create technical documentation and attend supplier training.Collaborate with tech teams nationwide to resolve issues and improve systems.Ready to take the next step in your tech career? Apply now!
https://www.jobplacements.com/Jobs/C/Copier-Technician-1200728-Job-Search-07-07-2025-04-13-15-AM.asp?sid=gumtree
5mo
Job Placements
We are looking for a L2 Technician to be based onsite by our client and provide support. Please send your CV to hr@blejmarc.comDuties:Ability to work independently and meet day-to-day activitiesEffective communication skills with colleagues and maintaining documentationAdaptability to overcome environmental changes and identify solutionsCommitment to personal growth and developmentDemonstrate critical thinking skillsAbility to digest information and take action through Kaseya and ConnectWiseNetwork troubleshootingVoIP troubleshooting and installationWindows workstation, application support, printers, and PC onboarding/offboardingAnswering the phone, resolving calls, both for end users and our clients back office (MS Cloud, Servers on Prem)Networking/ Firewalls (SonicWALL, FortiGate)Windows server support and management, Active directory users and computersMicrosoft 365 AdministrationAdvanced PC troubleshooting skills
11d
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KEY RESPONSIBILITIES:Both reactive and proactive work within the client portfolio both remote and onsitePlanning and implementing projectsAnalysing client environments and recommending improvements according to best practiceAdvanced knowledge and experience in resolution of workstation and server software and hardware issues as well as networking and peripheralsBuilding and Maintaining Servers, including Hardware, RAID, Hypervisor, OS (AD, DNS, DHCP), Roles and applicationsTS/RDS EnvironmentsScripting ability including but not limited to PowerShellNetworking configuration as well as advanced knowledge of TCP/IP and ability to resolve complex networking issues.In-depth knowledge of LANs and WANsDemonstrated experience in firewall configuration and troubleshootingAbility to setup and maintain AV and Backup SolutionsOffice 365, Teams, SharePoint, and AzureVOIPMinimum 5 Years ExperienceREQUIREMENTSMatricFurther qualifications an advantage (MCSE, CCNA, Diploma, etc)Valid Drivers Licence and Own Car
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1245913-Job-Search-12-10-2025-04-01-15-AM.asp?sid=gumtree
3d
Job Placements
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Job & Role Description:We are looking for IT Support Technicians who are confident providing first- and second-line support, resolving hardware and software issues, and ensuring smooth IT operations across various environments. These roles offer exposure to diverse technologies and the opportunity to work in fast-paced, professional settings where high-quality support is essential.Key Responsibilities:Provide first-line and second-line IT support across multiple branches or user groups.Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other peripherals.Support Microsoft technologies, including servers, desktop applications, and the full Microsoft Office Suite.Install, configure, and maintain IT equipment and peripherals.Monitor system performance and troubleshoot network and connectivity issues.Assist with user account creation, access control, and system configurations.Job Experience and Skills Required:Education:Matric (Grade 12)Diploma / Degree in Information TechnologyExperience:3+ years experience in IT SupportExperience with Microsoft Server environmentsNetworking experience (LAN/WAN, routers, switches, firewalls)Exposure to cloud technologies (Microsoft 365, Azure)Knowledge of backup solutions and cybersecurity best practicesApply now!
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1242461-Job-Search-11-26-2025-04-12-37-AM.asp?sid=gumtree
17d
Job Placements
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Purpose of the Role:The Junior IT Support Technician exists to ensure that Dis-Chem Life’s employees can work effectively by providing reliable Tier 1 (T1) technical support and maintaining operational IT stability. This role supports the Head of IT and the wider IT team in delivering seamless, secure, and efficient technology services across all national operations.Through proactive support, problem-solving, and user guidance, the Junior IT Support Technician helps protect system integrity, maintain compliance with security standards, and enhance the overall employee experience. This role is central to enabling operational efficiency and ensuring staff can focus on delivering exceptional service to our clients.Role SummaryThe Junior IT Support Technician provides first-line IT support, assists with infrastructure maintenance, supports IT projects and rollouts, and ensures adherence to IT policies and SLAs. This includes troubleshooting hardware, software, and network issues, managing user onboarding/offboarding, maintaining asset registers, and supporting operational tools.The successful candidate will be highly organised, proactive, and capable of interacting confidently with staff at all levels. Success is measured by first-call resolution, SLA adherence, system uptime, compliance with IT standards, and positive user feedback.Benefits:Exposure to a broad range of IT systems, technologies, and projectsCollaborative, supportive IT team environmentOpportunity to develop IT expertise and certificationsMeaningful contribution to operational efficiency across a growing national businessKey Responsibilities Comprehensive Technical SupportProvide first-line support for Microsoft 365, Entra ID, PowerShell, and Intune environmentsManage user onboarding/offboarding, including account setup, asset allocation, and documentationDeliver desktop, printer, and mobile device support (Windows, Mac, Android, Linux)Maintain accurate IT asset registers and adhere to ticketing SLA standardsSupport dialer systems and other operational toolsPerform general IT assistance, including Ethernet cabling, password resets, and minor troubleshootingNetwork TroubleshootingDiagnose and resolve wired and wireless connectivity issuesMaintain understanding of network protocols, cabling standards, and network configurationsSecurity and Compliance Assist with implementation and maintenance of IT security controlsMaintain a secure, standardized IT environment in line with corporate IT policiesChange and Patch Management Execute user change requests, including access adjustme
https://www.jobplacements.com/Jobs/J/Junior-IT-Support-Technician-1241814-Job-Search-11-24-2025-07-00-01-AM.asp?sid=gumtree
19d
Job Placements
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Job Specific Requirements Qualifications: T Diploma or/ IT Certifications Experience:Experience in a technical support role dealing with customer issues and resolving matters telephonically. As well as experience with device preparation. Job Knowledge:Technical knowledge related to PC, content, networking, and general software. Job Related Skills: Professional telephone skills, PC literacy, Multi-lingual and verbal competency in multiple South African National Languages, Problem Solving ability Main PurposeTo offer remote technical support to clients and troubleshoot issues remotely via telephone and any alternative means of remote support. Assisting clients with any content related requests. To ensure matters get resolved, if not remotely, by dispatching the necessary field technicians and coordinating the call-out until the matter has been resolved. Key Performance indicatorsRemote Technical SupportContent SupportAbove 95% of support tickets (incidents) resolved within SLAAbove 98% of request tickets (content, preparations) resolved before deadline100% adherence and application of quality standardsTechnical knowledge up to date on all products offerings and functionality Main ResponsibilitiesFirst-line support on incoming tickets and inbound callsRemote troubleshooting/fault finding and support to customersResolving issues through remote connection, telephone support or e-mail and escalating serious issues to the relevant project engineer or field technicianCoordinating field technician and contractor callouts to resolve issuesEnsuring proper closure of callouts through sign-off, job cards and invoicing in collaboration with the companies central servicesAssist with device preparation and configuration for jobs, SLA replacements and projectsHelpdesk system administration (log, resolve, escalate and manage tickets on the helpdesk system)Resolving and managing technical client issues.Resolving content management requests (uploads, deletions, changes, and QA).Testing & evaluation of new features of software.Basic development for customer specific solutions & integration.Support installation team during installation.Documentation and client listings update as required, for example branch contact details, contacts etc.Prepare monthly qu
https://www.jobplacements.com/Jobs/J/Junior-Helpdesk-Technician-1239397-Job-Search-11-14-2025-04-08-37-AM.asp?sid=gumtree
25d
Job Placements
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