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Results for call centre customer services in Admin jobs in Western Cape
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We’re growing and want you to be a part of our journey.Administration AssistantWe are seeking an Administration Assistant to support our pension scheme administration service. You will be required to support the administrators by offering first-line in-bound call support, processing incoming post (both digital and hardcopy), following processes, updating records, inputting data and general office/clerical duties. You will be responsible for following processes closely ensuring work is delivered to a high standard at all times.The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential. You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially.No prior pension administration experience is needed as all training will be provided.The ideal candidate will already have experience of working in an office environment, have excellent customer service and computer skills and be able to process work to a very high standard.Key ResponsibilitiesOpening and processing post.Scanning and indexing documents and digital images.Answering in-bound calls and resolving queries.Prioritising work to ensure delivery in accordance with client Service Level Agreements.Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules.Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required.Maintain a culture which reflects Isio's values and puts the member at the heart of all activities.Keeping up to date with procedural, technical and scheme changes.Participation in ad-hoc administration projects/exercises.Identifying and recording non-core fee events.Liaising with contacts to maintain and build strong client relationships.Key skills and experienceStrong numeracy skills.Strong literacy skills.Strong data input skills.Strong MS office skills.Previous office experience.Contact or Call Centre experience. (Desirable).Hours: 9am to 5pm - Monday to FridaySend Application To: careers@recruitmentguru.co.za
1mo
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Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Customer Support Agent position has become available within the support centre.
Responsibility:The successful candidate should possess the following:
• Ability to efficiently engage with clients on general queries and support via email, WhatsApp and telephonically.
• Accurate capturing of client registration forms, and registration of pre-paid electricity meters
• Effectively provide clients with Municipal Electricity tariff rates
• Attention to detail.
• Ability to multi-task and ensure all queries are managed and resolved timeously.
• General administrative duties
• Ability to effectively work within a team as well as alone.
• Ability to work effectively with minimal supervision.
Candidate Requirements:
• Matric
• Must be computer literate.
• Customer service / call centre / general administration experience
• Ability to work weekends, public holidays and shifts.
• Clear Credit and Criminal Record
Required Skills:
Customer Service Agent – 1 year or less
Administration – 1 year or less
Market related salary with company benefits
Job Reference #: CustomerSupport070923 Consultant Name: Recharger Recruitment
3d
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As the main front of house expert this vacancy would need a 1st Class & 5* customer service skills. As their ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. This firm has excellent benefits offered including great bonus and private health, gym membership, season ticket loan, private dental. Reception Duties: Overseeing the switchboard and being the firms ambassador for some incoming calls Screening telephone calls and forwarding messages Meeting and greeting in a warm, friendly manner to clients, staff and visitors Utilising the meeting room calendar / meeting room software Setting up conference callsOverseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times Booking lunches, liaising with hospitality teams for drinks and lunches for guests Keeping check on office supplies and ordering if necessary General administration (photocopy, fax, scanning) Sorting and distributing post daily and ordering couriers Assisting PAs and Directors where possible Booking Travel and Accommodation Other ad hoc duties as requested from time to time Requirements:Previous not neccessaryWonderful communication and administration skills Able to successfully communicate at the highest level Ability to prioritise and have attention to detail Ability to work in a fast paced and challenging environment Excellent telephone manner, well presented and polite A team player Knowledge of MS Office.Hours: 8.30 am to 17.00 - Monday to FridaySend CV to: kzn@ncvision.co.za
1mo
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