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To Whom It May Concern:
I have more than 20 years’ experience as a customer care agent at companies such as Masstores, International SOS, Master Care and Hillbank. I have also worked in the HR department and as Personal Assistant for a branch manager at Hillbank. I also have receptionist and switchboard operator experience. In addition, at my previous employer Boxlee (Pty) Ltd, I was personally responsible for certain of the company’s key clients, including Qa Nampak, Namibia breweries, Willards, Tigerbrands and Henkel. This experience has allowed me to further enhance my customer relations skills. Through hard work, dedication and a keen interest to learn and develop myself I have developed a broad knowledge and exceptional skills in the above mentioned fields that I have worked in. I also have a Personal Assistant Diploma and have worked on Syspro and ABACA. I am hardworking, dependable and have good communication, organizational and interpersonal skills. I'm a self-motivated team player and am a dependable fast learner who has superb attention to detail. I work well under pressure and I am always willing to learn and grow. I will be able to start immediately should I be successful for a position at your organization.
1d
1
Job Purpose
Successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients.
Key Responsibilities
Sales
Effectively cost productsUnderstand the market and margin controlBuild up and maintain agent / supplier relationshipsSource new products if and when requiredDevelop in cooperation with General Manager business and product strategy to secure additional business from agentsWork closely with the team to achieve goals
Operations
Quote and design successful, creative itineraries and proposalsCapture and confirm bookings in TourplanNegotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.Find new suppliers that offer a good/better service and better ratesContinuously and proactively monitor client feedback and improve operational processesFollow up on own quotes as well as assist in monitoring the team’s quote overviewSuccessfully run groups / series bookingsHandling the 24hour emergency phonePrepare guide documentation and brief guide before travel dateWork closely with tour guides whilst on tourUtilise expertise to improve in conjunction with GM the team’s operational excellencePass on Tourplan knowledge to the team via training/coaching sessions
Product
Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups teamSupport groups and procurement in a seamless process from negotiating to loading rates in Tourplan
Financial
Reconcile supplier invoices for processingAssist debtors’ clerk with invoicing / collection queriesReconcile tour guide expense sheets on completion of tours and check guide salary invoices
Additional responsibilities
Participate in supplier training and workshopsReduce the transaction turnaround timeDemonstrate good communication skills and customer careStay current on events and changes of suppliers and productTravel on educationals and familiarizations trips, including hosting agents at times
Sundry Areas
It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.
Should y...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODgyMTgzMzg3P3NvdXJjZT1ndW10cmVl&jid=1484495&xid=2882183387
2d
1
SavedSave
Job Purpose
To successfully quote profitable tour products for existing as well as new clients.
Key Responsibilities
Sales
Secure business and effectively cost productsUnderstand the market and margin controlBuild up and maintain agent and supplier relationshipsSource new productsDevelop own sales strategy to secure more business through existing and new agentsWork closely with the team to achieve goals
Operations
Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requestsCapture and confirm bookings in TourplanNegotiate with suppliers for better rates, cancellation policies and FOC’sFind new suppliers that offer a good service and better ratesFollow up on quotes that have been sent outSuccessfully run groups, tour series, and FIT bookingCompile welcome pack documentsCreate co-pilots according to itinerariesHandling the 24hour emergency phonePrepare guide documentation and brief guide before travel dateWork closely with tour guides whilst on tour
Financial
Instruct debtors to raise invoiceReconcile supplier invoices for processingAssist debtors’ clerk with invoicing / collection queriesReconcile tour guide expense sheets on completion of tours and check guide salary invoices
Additional responsibilities
Participate in supplier training and workshopsReduce the transaction turnaround timeDemonstrate good communication skills and customer careStay current on events and changes of suppliers and productTravel on educationals and familiarizations trips
Sundry Areas
It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.
Should you wish to apply, please email your latest CV and motivation to colin@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTc4OTk5MTM1P3NvdXJjZT1ndW10cmVl&jid=1484494&xid=2578999135
2d
1
We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join the Reservations Team in JHB. The successful candidate will report to Direct Reservations Manager.
KEY OUTPUTS:
Calm and professional interaction with both suppliers and travel planners, telephonically & via email· Creative and out of the box planning and designing of itineraries· Handling reservation requests either email or telephonic· Processing of reservations from quote to finalising, including reservations, invoicing and travel documents· Professional servicing of our dynamic direct guests · Proactive selling of our products and services ensuring the best possible safari for the guest· Saturday duty and cell phone duty on a rotation basis· Public holiday duty and cell phone duty on a rotation basis· Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis· Backup for colleagues when they are away from the office· Expanding product knowledge through attending training sessions· An independent, curious and “can do it” nature· Upholding the cornerstones of the company ... Care of the people, Care of land, Care of the wildlife
KNOWLEDGE REQUIRED:
A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · A good knowledge on FIT and Groups policies and procedures· A good knowledge of company Safari Offers· Communication skills and a good command of the English language· Tourplan reservations system, added advantage
SKILLS & ECPERIENCE REQUIRED:
Time & desk management· Computer aptitude· Understanding of travel industry· Attention to detail· Elaborating in writing explanations or descriptions · Exceptionally customer focused · Creativeness, flexibility, high energy and patience· An independent, curious and “can do it” nature· A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · Tourplan reservations system· Creativeness, flexibility, high energy and patience· Must have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservations
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODExMjcwMDM/c291cmNlPWd1bXRyZWU=&jid=1503283&xid=281127003
2d
1
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11d
Good day everyone
looking for a vacancy, I live in the Roodepoort area.
I have more than 20 years’ experience as a customer care agent at companies such as Masstores, International SOS, Master Care and Hillbank. I have also worked in the HR department and as Personal Assistant for a branch manager at Hillbank. I also have receptionist and switchboard operator experience. In addition, at my previous employer Boxlee (Pty) Ltd, I was personally responsible for certain of the company’s key clients, including Nampak, Namibia breweries, Willards, Tigerbrands and Henkel. This experience has allowed me to further enhance my customer relations skills. Through hard work, dedication and a keen interest to learn and develop myself I have developed a broad knowledge and exceptional skills in the above mentioned fields that I have worked in. I also have a Personal Assistant Diploma and have worked on Syspro and ABACA. I am hardworking, dependable and have good communication, organizational and interpersonal skills. I'm a self-motivated team player and am a dependable fast learner who has superb attention to detail. I work well under pressure and I am always willing to learn and grow. I will be able to start immediately should I be successful for a position at your organization.
21d
SavedSave
I'm looking for a vacancy, I live in the Roodepoort area.
I have more than 20 years’ experience as a customer care agent at companies such as Masstores, International SOS, Master Care and Hillbank. I have also worked in the HR department and as Personal Assistant for a branch manager at Hillbank. I also have receptionist and switchboard operator experience. In addition, at my previous employer Boxlee (Pty) Ltd, I was personally responsible for certain of the company’s key clients, including Nampak, Namibia breweries, Willards, Tigerbrands and Henkel. This experience has allowed me to further enhance my customer relations skills. Through hard work, dedication and a keen interest to learn and develop myself I have developed a broad knowledge and exceptional skills in the above mentioned fields that I have worked in. I also have a Personal Assistant Diploma and have worked on Syspro and ABACA. I am hardworking, dependable and have good communication, organizational and interpersonal skills. I'm a self-motivated team player and am a dependable fast learner who has superb attention to detail. I work well under pressure and I am always willing to learn and grow. I will be able to start immediately should I be successful for a position at your organization.
2mo
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