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The purpose of this role is to work as a Cloud Security Consultant being tasked with contributing to the technical aspects of the global consulting organization to ensure that they are in line with the companys growth. Providing and driving technical expertise by contributing the company’s offensive services roadmap and ensure they are geared towards the latest greatest technological Microsoft standards and aligned with global Microsoft security engineering roadmap.In addition, you will be working closely with our clients red-teaming development team on an automated Azure and Active Directory based offensive cloud solution and the development of its capabilities.Furthermore, having hands-on mentality which involve the day-to-day running of continuing client projects. In this role, you will primarily be engaged in projects to assist our clients and partners in configuring and delivering Microsoft Security products. Whilst at it you are the subject-matter-expert on your domain, analysing and reviewing proposals from the team, providing appropriate solutions to problems, and making decisions on the way forward by acting as liaisons between the client and the consultancy team and management team Roles and Responsibilities• Strategic thinking and strong business acumen are essential in this role. We expect you to be well-versed in current technological trends and familiar with a variety of business concepts.• You have demonstrated technical ownership skills and love sharing knowledge.• You design, implement, and breathe Microsoft Cloud Security solutions• You assist in (pre)sales cycles with solution selling and pricing strategies• You have demonstrated knowledge in protocols surrounding Active Directory, Azure Active Directory, Networking, DNS, Communications and Network Security, Risk Management, Vulnerability Management and Threat Management• You work with your team to help develop and deliver solutions based on technologies in these two areas:o Enterprise Mobility + Security workloads with a focus on Azure Active Directory features, Microsoft 365 Defender, Cloud App Security and MIP.o Microsoft Azure (Stack) Infrastructure and security related services, Azure Monitor, Log Analytics, Azure Business Continuity and Recovery solutions, Azure Sentinel, Azure IaaS services, Azure RBAC best-practiceso Open to learn and certify yourselves in industry standards and frameworks such as NIST, ISC2, EC-Council, MITRE ATT&CK, SANS, OSCP and OWASP.Key Competencies• You are who you are and bring personality on board.• You love to learn and make impact, both career wise and personally.• You are not made for 9 to 5 jobs.• Proven experience as a SME and consultancy role.• You embrace lifelong learning and aren’t shy of learning new things.• You are familiar with agile way of working or are open to learn how to deliver following such an approach.• Ability to conduct tech https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0MTc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242036&xid=1109_94174

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This retail giant offers an exciting opportunity in the IT money market space where your specialisation in preferably Hybris eCommerce or other eCommerce Platforms and be able to provide technical solutions to enterprise problems, will be challenged. Here is your chance to mentor other developers to allow for a high-performing Hybris team by applying Development principles, as well, being responsible for setting up the design patterns, libraries, frameworks, and processes. Requirements: 5 -8 years eCommerce - preferably SAP Hybris Commerce development5 -8 years being the senior developer within a development team5 -8 years in software development and testing5 -8 years of working on projects in both Agile and DevOps3 + years in cloud solutions (advantageous)Diploma /degree in information systems / BSc computer science (or similar)Clear on ITC, Criminal, qualifications and not under debt reviewJSP, JAVASCRIPT, XHTML, HTML5, CSS, JAVA 8 object-orientation programming skillsStrong understanding of web services (SOAP AND REST) Responsibilities: Configuration and creation of technical components and services required to deliver online customer-facing featuresAnalyse and understand and address business requirements in the context of the current business environment in conjunction with Product Managers, Business Analysts, and Solution ArchitectsDevelop and document design and maintain source baseCreate conceptual, logical, and physical solutions, using appropriate coding techniques and methodologiesDevelop solutions according to standards practices practice for front-end, back-end, and integration to other solutionsIntegrate design for maintainability, scalability, and efficiencyWork within the frameworks of both waterfall SDLC and Agile (SCRUM) methodologiesPerform code reviews and recommend improvementsAdhere to best practices and processes for the team Reference Number for this position is MK48990 which is a contract/permanent position based in Cape Town, offering a cost to company salary of R600,000 to R900,000 cost-to-company per annum negotiable on experience and ability. Contact Mojo on mojok@e-merge.co.za call him on 011 463 3633 to discuss this and other opportunities. Are you ready for a change of scenery? The E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the E-Merge website www.e-merge.co.za for more great positions. Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals! https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzEzNTQ5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213472&xid=1320_13549

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This retail giant offers an exciting opportunity in the IT money market space where your specialisation in preferably Hybris eCommerce or other eCommerce Platforms and be able to provide technical solutions to enterprise problems, will be challenged. Here is your chance to mentor other developers to allow for a high-performing Hybris team by applying Development principles, as well, being responsible for setting up the design patterns, libraries, frameworks, and processes. Requirements: 5 -8 years eCommerce - preferably SAP Hybris Commerce development.5 -8 years being the senior developer within a development team.5 -8 years in software development and testing.5 -8 years of working on projects in both Agile and DevOps.3 + years in cloud solutions (advantageous).Diploma /degree in information systems / BSc computer science (or similar).Clear on ITC, Criminal, qualifications and not under debt review.JSP, JAVASCRIPT, XHTML, HTML5, CSS, JAVA 8 object-orientation programming skills.Strong understanding of web services (SOAP AND REST). Responsibilities: Configuration and creation of technical components and services required to deliver online customer-facing features.Analyse and understand and address business requirements in the context of the current business environment in conjunction with Product Managers, Business Analysts, and Solution Architects.Develop and document design and maintain source base.Create conceptual, logical, and physical solutions, using appropriate coding techniques and methodologies.Develop solutions according to standards practices practice for front-end, back-end, and integration to other solutions.Integrate design for maintainability, scalability, and efficiency.Work within the frameworks of both waterfall SDLC and Agile (SCRUM) methodologies.Perform code reviews and recommend improvements.Adhere to best practices and processes for the team. Reference Number for this position is MK48990 which is a permanent position based in Cape Town, offering a cost to company salary of R600,000 to R900,000 cost-to-company per annum negotiable on experience and ability. Contact Mojo on Mojok@e-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities. Are you ready for a change of scenery? The E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the E-Merge website www.e-merge.co.za for more great positions. Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals! https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzEzNjQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213560&xid=1320_13640

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Our Client in the Government Sector has a vacancy for the role of Senior Language Practitioner. This role is part of the Stakeholder Management and Communication Services section and reports to the manager.Primary responsibilities include (but are not limited to):Supervising the operations of the Language UnitEnsuring compliance with language policies and standard operating proceduresTranslating, editing, proofreading and revising official documentsOrganising periodic external assessment of language servicesDeveloping and maintaining knowledge databases, including terminology lists of all three official languages of the provinceProviding language advice, including the development and maintenance of style guides for all three official languages of the province.Essential requirements for the roleApplicants wanting to be considered for the role must have:A Bachelor’s degree or equivalent qualificationA minimum of five years’ experience in language practiceTechnically proficient and fluent in Afrikaans, English and Xhosa, but at least Afrikaans and EnglishTranslation, editing, proofreading and revision skillsKnowledge of relevant policies and legislationWritten and numerical skillsSupervision and leadership skillsComputer skills (MS Word, MS Outlook, MS Excel, MS PowerPoint)Our client is a fast-paced but compliance-driven organisation. Individuals who thrive in this environment:Display resilience and the ability to cope with pressureDisplay integrity, reliability and well-developed interpersonal skills to interact with individuals across all levels in the business environmentDemonstrate proactive managementDemonstrate problem-analysis and solution-formulation skillsDisplay service orientationDemonstrate excellent attention to detailStrong interpersonal and communication skills (verbal and written)Ability to work independently, yet open to guidanceSummary of duties and responsibilitiesSupervision and administrationSupervision of language practitioners, including division of duties, assignment of tasks, guiding and mentoring, leave administration, learning and development and performance managementFacilitation of annual quality assessment of language services by external service providersCompilation and submission of monthly operational statistics, operational plans and procurement plansMaintenance of meticulous records in line with prescribed conventions Language servicesImplementation and monitoring of the Province’s and the WCPP’s language policiesLiaison with relevant stakeholders on language matters (forums, committees, professional language bodies)Coordination and execution of language services, including translation, editing, proofreading and revision, and the provision of guidance for improving written texts where and when requiredAttendance of public hearings on language matters and representation of the WCPP at various forums dealing with language mattersInitiating language projects geared towards language development within the organisation https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc1OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777669&xid=1108_177758

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We are looking to employ a Senior . Net Developer with React experience to joing the iOCO Team.Â What you will do:Development:Design, code, test, and debug software in alignment with standards and best practices.Contribute to solution designs and establish technical frameworks for new applications.Analyze and resolve errors in applications and services.Collaborate on source control configurations and release management.Compile technical documentation and present alternative solutions for new development.Unit test programs and interfaces, updating technical models and documentation.Assist in implementing best practices, liaise with project stakeholders, and manage regression testing.Mentorship and Coaching:Guide team efforts for successful project delivery, complying with QA processes.Participate in technical and design forums to ensure high code delivery standards.Environment Stability and Systems Health:Work on deployment instructions and collaborate on deployment procedures.Ensure stability of application and database environments, providing support as needed.Collaboration:Contribute to technical and application design, development standards, and best practices.Assist analysts and testers, contribute to SQL database design, and implement proof of concept initiatives.Act as a technical liaison across teams, participate in the future web applications strategy, and enhance coding principles and standards.Provide ad hoc reporting and analysis as required.An appropriate IT qualification (Diploma/Degree), preferably a B.Sc. or National Diploma in Computer Science.Minimum 5 years of experience in developing within an object-oriented environment.Minimum 5 years of experience in .Net and SQL database design, along with query writing.Strong experience in designing solutions, with proficiency in OOP/SOLID Design Principles.Familiarity with Test-Driven Development and Design Patterns.Experience with ORM (Entity Framework) and a plus if knowledgeable in Python.Advantageous to have IT experience in investment management or the financial sector.Proficiency in:C#/VB.NetReactAngular.Net Core/.Net FrameworkGitDevOps CI/CD (Docker/Kubernetes)RESTful services/APIsTesting frameworks for APIsASP.Net MVCHTML and CSSJavaScript/JavaScript frameworks. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzM4M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777567&xid=1108_177383

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Purpose of the role:Anayze solution architecture and design documents including source to target, and detail design documents needed to plan test design activitiesTechnical SkillsTesting/Agile Tools: Jira, ZephyrRDBMS (Databases): MS SQL Server 2023Scripting Languages: SQL scriptsOperating Systems: Microsoft WindowsMS Office: MS Word, MS Excel, MS PowerPoint, MS OutlookOther Tools: Box, Confluence, MigFX (advantageous)QualificationsDegree/Diploma in Information Technology, Computer Science, or similarÂ ISTQB Foundation Certificate in Software TestingData analytics/analysis certificationÂ (advantageous)Skills Required:5+ years of experience in software testing having extensively worked in the entire testing life cycle, which includes designing, developing, and execution of the entire testing processInvolved in preparing the test plans, test strategy documents, test cases, and test scripts based on business requirements, rules, data mapping requirements and system specificationsExperience on functional testing, system testing, regression testing, integration testing, smoke testing, system integration testing (SIT).Involved in preparation of requirement traceability matrix (RTM), defect report, weekly/daily reports, test summary reportsExperience in data analysis, data migration, web interface testing, data validation, data cleansing, data verification, and identifying data mismatchExtensive experience in writing complex SQL queriesExpertise in Jira, Zephyr, Confluence, and BoxExcellent skills in logging and tracking defects via JiraExperienced in interacting with project managers, business analysts, UAT users, developers, and respective stakeholdersUnderstanding of data models, data schema, ETL, SQL queries to perform back-end data warehousing testingExperience in testing ETL LoadsKnowledge on the phases of agile methodologyExcellent interpersonal, communication, documentation, and presentation SkillsResponsibilities:Using SQL server to develop and execute test scripts in SQL, to validate the test casesResponsible for testing relevant loads of ETL jobsCreating test cases for ETL to compare source and target database systemsCreate test data to test all the scenarios and test cases plannedAnalyzing the testing progress by conducting walkthrough sessions with the relevant stakeholders/project teamsReview the test activities through daily stand-up meetingsValidate the target table column(s) definition with the source column(s) definationValidate database structures with the ERD (Entity Relationship Diagram)Hands on experience with using web service such as SOAPValidate data stage mappings that load files into staging tablesExtensive end-to-end data validation and back-end testing using SQL queriesÂ Â Â Â https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzMwMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777508&xid=1108_177300

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Senior HR Manager (Contract Position 1 year)

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Our client is the first and only African-led climate change re-granting organisation on the continent. Through a combination of grant making, fellowships, transformational research, technical assistance, coalition building and advocacy our client seeks to support interventions at the nexus of climate change, and development that have the greatest potential to deliver long-term socio-economic transformation and inclusive development. Please take note: This is a 1 year contract position Purpose Reporting to the Executive Director, the Senior Human Resource Manager will develop the HR strategy in conjunction with the Executive team, and lead the implementation of all aspects of the employee lifecycle areas in line with the business strategy Responsibilities include but not limited to: • Partners with the leadership team to understand and execute the organisations human resources strategy as it relates to current and future talent needs, recruitment, retention, and succession planning • In conjunction with the HR team members, manages the end-to-end talent acquisition process and onboarding for new staff • Manages all employee conflict, disciplinaries and terminations • Provides support and guidance to management and other staff when complex or sensitive issues arise • Creates the learning and development strategy and oversees training or skills initiatives that provide internal development opportunities for employees • Oversee the development and implementation of succession planning • Implement a wellness programme and manage wellness activities • Implementation and management of performance review system and associated processes • Manages HR projects related to OD initiatives and liaising with donors and stakeholders to manage these initiatives • Responsible for evaluating job descriptions and benchmarking new roles or involved with associated projects • Oversees the employee offboarding process ensuring that exit interviews and knowledge transfer documents and handover processes are completed • Implementation or oversight of HR administration • Champion a high- performance culture and support the leadership team and all employees to strengthen the ACFs culture. • Create and oversee the diversity, equity and inclusion plan for our client and ensure that this aligns with our clients values, business strategy and commitments. • Maintains compliance with legislation, and is responsible for updating policies and processes related to any changes to maintain compliance • Managing allocated HR budgets with the finance executive • Flexibility to contribute to other organisational initiatives when required Requirements • Post graduate qualification in HR, Industrial Psychology, Business Administration or a related field • At least 10 years relevant HR generalist experience, of which at least 5 years should be at a management level partnering with Senior Management teams • Experience working for a Pan-...Job Reference #: 202664

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JOB PURPOSE To support and enhance the execution of the retailers’ product & services strategy. The Credit Account Manager will drive and implement practical opportunities and enhancements to improve overall turnover and account origination that are commercially viable. The Credit Account Manager will work closely with stakeholders internally and externally to manage initiatives relating to the customer life cycle. The Credit Account Manager will be responsible to manage the existing marketing team within the Commercial department. New Business To support the Head of Commercial in the implementation of account and new product strategiesEnsure that the execution of the strategies are within budgetConsult different functional areas that influence the transformation and execution of the account and new product strategiesIdentify innovative opportunities, enhancements and business processesDraft / Review customer communicationCollaborate with Analytical partners (internal and external)Monitor and share insights with internal and external stakeholders Turnover Collaborate with the Head of Commercial in the campaign ideation processPlanning of marketing and commercial activities in advanceCollaborate with Analytical partners (internal and external)Collaborate with IT regarding all technical aspects associated with the customer journeyEnsure that internal stakeholders are informed and well prepared for marketing initiativesMonitor campaigns and intervene if and when requiredEnsure customer communication is aligned with retailer’s communication strategyEnsure timeous and accurate campaign executionEnsure consistent and regular campaign reporting Collateral Ensure marketing collateral is in line with internal strategy and budgetManage relationships with suppliersReview all marketing collateralMonitor expenses according to budgetManage and report on Service Level Agreements and deliveryEnsure optimum stock levelsEnsure orders are placed and delivered timeously Financial Review all invoicesReview all monthly reconciliations Reporting Formulate reporting requirements, in line with company KPI’s – Adhoc and/or BAUBrief reporting requirements and collaborate with the relevant data analysts.Create / maintain reporting library Projects Coordinate marketing or commercial activities relating to any new company projectsEnsure marketing collateral is briefed, printed and d... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzg0ODQyNDgyP3NvdXJjZT1ndW10cmVl&jid=1142913&xid=1784842482

11h

Higgovale

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Description Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames. Key Responsibilities To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookingsHave an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members Requirements MUST be able to speak and write Japanese on a fluent/Native level1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same timeThe ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focusStrong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a hig... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTM0NzU4OTE5P3NvdXJjZT1ndW10cmVl&jid=1484183&xid=2534758919

11h

Higgovale

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About the Role: Reporting to the Software Development manager, your role is to maintain the current software infrastructure and to consult on and develop future software infrastructure. You’d also be responsible to develop solutions through the involvement of various aspects of the software development lifecycle including design, implementation, testing, installation and support. Requirements: Degree in Computer Science/Information technology or relevant tertiary qualification2 - 4 years development experienceKnowledge of Amazon Web ServicesExperience and knowledge of Python, HTML, JavaScriptMust be completely comfortable using various IT tools to perform the key functions of the job Tech Stack: DB: PostgreSQLETL: PythonInfra: AWS (Lambda, Route53, API Gateway, CloudFront, S3, SES)Dev Tools: Git, Bitbucket, Pipelines, Slack, GitkrakenOS: Ubuntu or Windows 10Apps: SagePay, SalesForce, JiraDashboards: Dash / PlotlyReporting: MS Office Duties: First Line operational support handling queries resulting from the application of the above both internally and from partnersBackup for Systems Development for running procedures or process associated with the aboveDeveloper resource for revision of processesFull working knowledge and understanding of the technical infrastructures and decision logic related to partner based interfacesMeet programming standards by following production, productivity, quality and customer-servicestandards, identifying work process improvements, implementing new technologyPlans programming projects by confirming program objective and specifications with clientsArranges program specifications by confirming logical sequence and flowcharts, researching and employing established operationsVerifies program operation by confirming testsUpdates job knowledge by participating in educational opportunities, reading professional publications and maintaining personal networksAccomplishes department and organisation mission by completing related results as neededSoftware Architecture Design, Software Development Fundamentals, Software Documentation, Software Testing, and Debugging, Software Maintenance, Software Algorithm Design and Software Performance Tuning Benefits: Medical Aid company contributions through Discovery Health for main members100% contribution to group risk benefits with Discovery Health (Income Protection and Life Insurance Cover)Study Assistance ProgramsWellness Programs and initiativesAccess to excellent Emplo... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80Mjk1MDAwNzc/c291cmNlPWd1bXRyZWU=&jid=908514&xid=429500077

11h

Higgovale

Manager of Social Media & Insight - Travel Industr

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Responsibilities & Duties Lead the design and evolution of the company’s social media strategy that is global in its reach but local in its storytelling, that grows brand engagement, reaches target audience (existing and new) and, as a result, increases conversionServe as the social media expert within the company, maintaining a cutting-edge understanding of best practices, features, strategies, channels and tacticsCreate and manage the social media calendar and content based on the company’s product marketing priorities and broader cultural and industry trendsDaily community management and social customer serviceDesign and execute monthly social media reporting on key metrics, including growth in followers, engagement, traffic and conversions. Create and share out monthly performance reporting, including with senior leadership. Uncover insights and develop actionable recommendations for how to move the brand forward in social media based on performance.Influencer outreach marketing, developing brand credibility and promoting awareness of our brand to larger or new audiencesSupport local camp teams and local social media channels in growing their engagementDevelop an approach for experimenting, testing and measuring social media featuresPropose social media and campaign-specific KPIs and benchmarks to achieve and bypass brand goals and objectivesWrite for the company blog found on the websiteContribute to campaign-specific or new business projects as directed by management from time-to-time Requirements & Qualifications Five years of experience working directly on social media and digital strategyAn ability to work in a fast-paced environment, prioritize and deliver against changing priorities, multiple stakeholders and aggressive deadlinesExtremely well-versed in social media and digital technologies, constantly informed on industry developments, including consumer trends and new technologiesKnowledge of digital PR, influencer and social marketing with a solid understanding of how to create engaging experiences and articulate them through a multitude of social, digital and mobile channelsExperience with social / digital scheduling tools approaches to measurement / metrics and reportingAble to work with and advise teams and stakeholders from around the world with differing levels of social media knowledgePhotoshop, photography and videography skills are a plusExperience or passion for the travel or safari industries is preferred, but not required Required Work Practices Across all interactions, promote the image of the commercial team as a best in class externally with our clients and internally with our key stakeho... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NzM1MTg1NjE/c291cmNlPWd1bXRyZWU=&jid=1305132&xid=873518561

11h

Higgovale

Senior Assistant Vice President – IT Operation

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We Urgently in need of a Senior Assistant Vice President for IT Operations Basic Function: End to end ownership for managing technology operations in a hybrid operating environment, address support challenges and be the escalation point for issues in network, system and voice environment.Partner with business and clients for all new RFP/RFI and enable effective and timely onboarding of new clients.Effective partnership with global teams and drive efficiency and adoption of enterprise capabilities.RespResponsible for identifying areas of improvement and implement service improvement initiatives.Efficient service delivery of multiple client relationships in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contractManage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations. Essential Functions Supplier Management – Manage business relationships with external partners and participate in regular supplier reviews.Effectively manage all Internal ,external , client and statutory audits.Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirement.Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements. Primary Internal Interactions Business OperationsAll Technology Sub-Functions.EXL Internal / External Audit Teams. Primary External Interactions Client Teams – especially Client Technology Teams.External Vendors – Primarily for Service Desk Management. Education Requirements Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM. Work Experience Requirements Minimum 16 – 18 years in managing technology operations for a large organization in outsourcing environment.Willingness to work in a 24 x 7 environment. Contact Person James Knoll james@abcworldwide.com Business WhatsApp 074 644 4500 https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ3NjQ5NjMyP3NvdXJjZT1ndW10cmVl&jid=1315933&xid=2847649632

11h

Higgovale

Operation Manager/TL Manager/ Deputy Operation Man

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I m looking an Operation Manager to manage Operations in a Call centre environment Basic Function Performance Parameters · Employee Satisfaction, people development and morale. ( 25%) · Attrition within target levels. (25%) · Improvement in quality and productivity. (20%) · Process performance – as per KPIs over the month. (20%) · Customer Satisfaction. (10%) Essential Functions · Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them. · Documented monthly performance review of Agents and Assistant Managers and Lead Assistant Managers. · Executive quarterly and annual appraisals of Agents and Assistant Managers and Lead Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and AMs · Drive reward and recognition activity on the floor. Get participation and create enthusiasm. · Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process. · Review Performance of the KPIs on a near term basis and develop plans for improvement in performance. · Stay in touch with the Client at the Process Owner level on a daily basis to review progress. · Ensure compliance with internal policies and procedures, external regulations and information security standards. Competencies & Skills Strong people management and leadership skills.Capability to conduct an appraisal discussion and assess different levels of performance and potential.Capability to communicate with large teams.Process Excellence Methodology.Appreciation of the domain needs of the process and its key drivers.Reasonable level of business perspective regarding the internal functioning of BPO.Good networking capability and Client facing skills. Values & Behaviour · Customer Service orientation. · Quality Orientation. · People oriented. Competency Factors 1 Leadership: Role Modeling, Team Building, Inspiration to subordinates, responsibility for outcomes, deals with multiple issues, innovative thinker, and displays confidence. 2 Initiative, Judgment, Drive and Innovation: The abil... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTM2NDE3NzU0P3NvdXJjZT1ndW10cmVl&jid=1490674&xid=3936417754

11h

Higgovale

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"project manager" in Cape Town

project manager in Cape Town (1,171 results)

Results for project manager in All Categories in Cape Town